HomeTrak

Homecare management and caregiver scheduling

4,4 /5 (24 reviews) Write a Review!

HomeTrak Overview

What is HomeTrak?

HomeTrak is a cloud-based, hosted software platform designed to meet the needs of small to large private duty, non-medical homecare agencies and assisted living facilities. The solution helps agencies to schedule and manage caregivers through an automated routine process that reduces paperwork and simplifies communication.

HomeTrak’s main features include automated scheduling, hiring/HR, billing and payroll, relationship management, and data reporting. Users can keep track of information on clients as well as caregivers, including their work availability, skills and compatibility. HomeTrak also helps users manage referral and client relationships with its built-in CRM.

The HomeTrak system enables caregivers to apply directly through an organization’s web site, and stores their applications automatically in the cloud. Managers can review applicants using the human resources module as well as take notes, keep records and manage interview results.

Billing and payroll features enable users to split invoices for co-billing as well as receive payments from third parties using HomeTrak Companion. Users can also setup customized or automatically generated reports for various key point indicators such as hourly billing rates and referrals, payroll data, and more.

HomeTrak Overview

Pricing

Starting from
US$125,00/month

Pricing options

Free Trial
Subscription
Value for money

HomeTrak accommodates various schedules, needs, and budgets for organizations of all sizes, whether a startup or a large multi-office home care agency.
No long-term contract required.
Unlimited users per office.


HomeTrak Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

HomeTrak provices an accurate scheduling calendar, that allows users to receive automatic alerts to open schedules and caregiver overlaps
HomeTrak’s caregiver suggestion feature keeps detailed client and caregiver profiles, enabling careful matching based on availability, skills, compatibility, and more.
The mobile HomeTrak homescreen
Profiles include client information, contact numbers and all upcoming events
Edit detailed appointment information including time, people involved, authorization and caregiver instructions
The HomeTrak mobile app includes a visual calendar for simple appointment scheduling
Edit schedules using the mobile app and add information such as name, location and tasks
HomeTrak video HomeTrak video HomeTrak video HomeTrak screenshot: HomeTrak provices an accurate scheduling calendar, that allows users to receive automatic alerts to open schedules and caregiver overlaps HomeTrak screenshot: HomeTrak’s caregiver suggestion feature keeps detailed client and caregiver profiles, enabling careful matching based on availability, skills, compatibility, and more. HomeTrak screenshot: The mobile HomeTrak homescreen HomeTrak screenshot: Profiles include client information, contact numbers and all upcoming events HomeTrak screenshot: Edit detailed appointment information including time, people involved, authorization and caregiver instructions HomeTrak screenshot: The HomeTrak mobile app includes a visual calendar for simple appointment scheduling HomeTrak screenshot: Edit schedules using the mobile app and add information such as name, location and tasks

HomeTrak Reviews

HomeTrak Reviews

Overall rating
4,4
/
5
Excellent
16

Very good
6

Average
0

Poor
1

Terrible
1

Value for Money
3,8
Features
4,3
Ease of Use
4,5
Customer Support
4,6
92% recommended this app
Alice G.

Age Advantage Senior Care Services, Alice A. Guilford, Owner/Administrator

HomeTrak Companions is a robust, easy to use scheduling software that contains so much more than just the caregivers/client's schedule. HomeTrak can provide a myriad of functions from enhance measurement and reporting statistics. to caregiver call-in/call-out notifications. HomeTrak customer support is great and you can choose how you want to interface with the support team, either by phone, email, or remote control of your PC so their experts can "see" whats really happening. Anyone who calls and is looking for home care scheduling software gets my vote for HomeTrak Companion, hands down.


Marcy B.

Which Software Works Best for Us

I am very pleased with Home Trak software. I have used 2 other home care software programs but found they were not a very good fit for my company. Both of them had initially sounded ideal but in all actuality they were not. I became frustrated and felt I needed to look into software again now that I had my own business. Hopefully, I would find a software company that truly would make my life easier.
After researching and reviewing several videos of promising software, I found one that I kept coming back to for review again and again. I also did a pros and cons list. In doing so, Home Trak software was always coming out on top. Many of the screens are basically the same which makes it easier to familiarize yourself with and input into the system is faster and easier. Running a Non-Medical Senior Home Care program is hard enough without adding software that is difficult to learn. I am very pleased with the Home Trak software and wish I would have found it sooner!


Kendra B.

Hometrak

I reviewed Hometrak, it was pretty easy to navigate. The thing I didn't like about it it does not have many features like billing and emailing to clients.


Traci G.

Excellent Support and Technolgy

I have owned 2 separate Private Duty Companies. When I started my 2nd one, now in business some 6 years (and have won several awards) there was no doubt I was going to use HomeTrak as I did previously. Not only is the software user friendly, but they continually take your feedback and help you find solutions. I like the fact that the owner Rick was a very successful Homecare pioneer and had the program designed from the angle of what every business owner needs to know, track and analysis. Plus Rick has been kind of enough over the years to give me some excellent advice on other aspects of homecare in general that have helped me have a very successful company. They keep their word, are honest, dependable and know their stuff! Not many businesses can do all that but HomeTrak does with ease.


Erica S.

We are a small home care agency specializing in TBI and SCI patients. We have been using HomeTrak since 2009 and have been very impressed. They continue to come out with fantastic upgrades and improvements that have been beneficial, and help make the program run better and better each time. Support is excellent, always returning calls in a timely manner. The program is easy to learn and is very user-friendly.

HomeTrak has streamlined our scheduling, payroll, and billing and made the process so much easier. The only aspect we wish was more developed was the care plan area - it would be wonderful if we could do some more case management type activities within the program. It sounds like they are releasing some updates soon that may give us some more functionality in that area, though!


Alice G.

Age Advantage Senior Care Services, Alice A. Guilford, Owner/Administrator

Reviewed on 2014/07/25
Review Source: Capterra

HomeTrak Companions is a robust, easy to use scheduling software that contains so much more than just the caregivers/client's schedule. HomeTrak can provide a myriad of functions from enhance measurement and reporting statistics. to caregiver call-in/call-out notifications. HomeTrak customer support is great and you can choose how you want to interface with the support team, either by phone, email, or remote control of your PC so their experts can "see" whats really happening. Anyone who calls and is looking for home care scheduling software gets my vote for HomeTrak Companion, hands down.

Rating breakdown

Ease of Use
Customer Support

Marcy B.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Which Software Works Best for Us

Used Daily for 1-5 months
Reviewed on 2016/12/14
Review Source: SoftwareAdvice

I am very pleased with Home Trak software. I have used 2 other home care software programs but found they were not a very good fit for my company. Both of them had initially sounded ideal but in all actuality they were not. I became frustrated and felt I needed to look into software again now that I had my own business. Hopefully, I would find a software company that truly would make my life easier.
After researching and reviewing several videos of promising software, I found one that I kept coming back to for review again and again. I also did a pros and cons list. In doing so, Home Trak software was always coming out on top. Many of the screens are basically the same which makes it easier to familiarize yourself with and input into the system is faster and easier. Running a Non-Medical Senior Home Care program is hard enough without adding software that is difficult to learn. I am very pleased with the Home Trak software and wish I would have found it sooner!

Pros

I like the ease of use the most. The screens are basically the same with some minor differences depending on whether you are entering a client, caregiver or office staff. This also makes entering or locating information much easier. The cost of the software per month is extremely reasonable with no hidden charges. I recently had an issue with telephony charges showing up on my bill. We hadn't started using it yet, therefore, we should not have been billed for any telephony charges. I called and talked to billing and the issue was investigated and resolved immediately. Training was wonderful except for the homework. Actually, the homework was a blessing in disguise. It was very helpful and gave the opportunity to "practice".

Cons

I can't really say I have found any cons with this software at this point. Having used 2 other software programs, I am very happy with this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kendra B.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Hometrak

Used Daily for 1-5 months
Reviewed on 2016/11/03
Review Source: SoftwareAdvice

I reviewed Hometrak, it was pretty easy to navigate. The thing I didn't like about it it does not have many features like billing and emailing to clients.

Pros

Easy to navigate

Cons

Not a lot of options for administrative features for billing etc.

Response from Tami

Thank you for considering our software.

HomeTrak does offer accurate, step-by-step billing and payroll. Billing and payroll records can be emailed directly to the recipient from our system.

Our convenient QuickBooks interface allows you to export billing and payroll batches with the press of a button. Our features are highly configurable and can handle the most complex calculations, while saving you valuable time.

We would love to provide you with a demo to cover our extensive capabilities in complete detail. Please contact us at 866-819-1210 or hometrak.com/demo.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Traci G.

Excellent Support and Technolgy

Reviewed on 2014/07/24
Review Source: Capterra

I have owned 2 separate Private Duty Companies. When I started my 2nd one, now in business some 6 years (and have won several awards) there was no doubt I was going to use HomeTrak as I did previously. Not only is the software user friendly, but they continually take your feedback and help you find solutions. I like the fact that the owner Rick was a very successful Homecare pioneer and had the program designed from the angle of what every business owner needs to know, track and analysis. Plus Rick has been kind of enough over the years to give me some excellent advice on other aspects of homecare in general that have helped me have a very successful company. They keep their word, are honest, dependable and know their stuff! Not many businesses can do all that but HomeTrak does with ease.

Rating breakdown

Ease of Use
Customer Support

Erica S.

Reviewed on 2013/09/23
Review Source: SoftwareAdvice

We are a small home care agency specializing in TBI and SCI patients. We have been using HomeTrak since 2009 and have been very impressed. They continue to come out with fantastic upgrades and improvements that have been beneficial, and help make the program run better and better each time. Support is excellent, always returning calls in a timely manner. The program is easy to learn and is very user-friendly.

HomeTrak has streamlined our scheduling, payroll, and billing and made the process so much easier. The only aspect we wish was more developed was the care plan area - it would be wonderful if we could do some more case management type activities within the program. It sounds like they are releasing some updates soon that may give us some more functionality in that area, though!

Rating breakdown

Ease of Use
Customer Support

User recommendation
7,7/10
Based on 24 user ratings
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HomeTrak Pricing

HomeTrak Pricing

Starting from
US$125,00/month
Free Trial
Subscription
Value for money

HomeTrak accommodates various schedules, needs, and budgets for organizations of all sizes, whether a startup or a large multi-office home care agency.
No long-term contract required.
Unlimited users per office.

HomeTrak accommodates various schedules, needs, and budgets for organizations of all sizes, whether a startup or a large multi-office home care agency.
No long-term contract required.
Unlimited users per office.

Value for Money
3,8/5
Based on 24 user ratings
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HomeTrak Features

HomeTrak Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,3/5
Based on 24 user ratings
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Categories

Additional information for HomeTrak

Additional information for HomeTrak

Key features of HomeTrak

  • Automate text messages
  • Automatic alerts
  • Billing & payroll
  • Calculate mileage between schedules
  • Cloud data hosting
  • Create caregiver applications
  • Electronic Visit Verification (EVV)
  • Email notifications
  • Email schedules to caregivers
  • Export billing and payroll to QuickBooks, ADP, Paychex
  • Flexible reports
  • Full-Time Equivalency (FTE) Utilization reports
  • GPS Check-In
  • GPS time clock
  • Hiring/HR
  • Integrate with telephony timekeeping
  • Integrated texting
  • Keep records
  • Mobile applications
  • Mobile apps
  • Online applications
  • Provide maps and directions
  • Relationship management
  • Reporting
  • Scheduling
  • Scoring system
  • Split invoices
  • Telephony module
  • Third-party billing
  • Third-party integrations
  • Track and manage referrals
  • Track applications
  • Unlimited users

Benefits

The GPS check-in feature within HomeTraks' mobile apps allow for time-clocking and pinpointing a caregiver's exact location.

HomeTrak’s care plan intake helps users manage client details such as home/health evaluations and necessary caregiver skills for a specific job.

Users can track and manage referrals using HomeTrak's built-in CRM for a clear understanding of who is sending clients.

Users can schedule caregivers using the HomeTrak mobile app and send automated open shift notifications to caregivers via text messaging.

HomeTrak offers an electronic visit verification system (EVV) that enables caregivers to call a toll-free phone number every time they arrive or leave a client’s home.

HomeTrak FAQs

HomeTrak FAQs

Below are some frequently asked questions for HomeTrak.

Q. What type of pricing plans does HomeTrak offer?

HomeTrak offers the following pricing plans:

Starting from: US$125,00/month

Pricing model: Subscription

Free Trial: Not Available

HomeTrak accommodates various schedules, needs, and budgets for organizations of all sizes, whether a startup or a large multi-office home care agency. No long-term contract required. Unlimited users per office.

Q. What are the main features of HomeTrak?

HomeTrak offers the following features:

  • Automate text messages
  • Automatic alerts
  • Billing & payroll
  • Calculate mileage between schedules
  • Cloud data hosting
  • Create caregiver applications
  • Electronic Visit Verification (EVV)
  • Email notifications
  • Email schedules to caregivers
  • Export billing and payroll to QuickBooks, ADP, Paychex
  • Flexible reports
  • Full-Time Equivalency (FTE) Utilization reports
  • GPS Check-In
  • GPS time clock
  • Hiring/HR
  • Integrate with telephony timekeeping
  • Integrated texting
  • Keep records
  • Mobile applications
  • Mobile apps
  • Online applications
  • Provide maps and directions
  • Relationship management
  • Reporting
  • Scheduling
  • Scoring system
  • Split invoices
  • Telephony module
  • Third-party billing
  • Third-party integrations
  • Track and manage referrals
  • Track applications
  • Unlimited users

Q. Who are the typical users of HomeTrak?

HomeTrak has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does HomeTrak support?

HomeTrak supports the following languages:

English

Q. What type of pricing plans does HomeTrak offer?

HomeTrak has the following pricing plans:

Subscription

Q. Does HomeTrak support mobile devices?

HomeTrak supports the following devices:

iPhone

Q. What other apps does HomeTrak integrate with?

HomeTrak integrates with the following applications:

ADP Workforce Now, Act!, Microsoft Outlook, QuickBooks Online Advanced

Q. What level of support does HomeTrak offer?

HomeTrak offers the following support options:

Online Support, Phone Support, Video Tutorials, Knowledge Base