ezyVet

ezyVet

Beautiful Cloud Based Veterinary Software

4.7/5 (74 reviews)

ezyVet Overview

ezyVet is a cloud-based Veterinary Practice Management System designed to revolutionize the way that Veterinary practices operate. ezyVet's veterinary software is user-friendly and fully integrated with Xero and Smart Flow Sheet.

It is cloud-based meaning access is available anywhere, anytime, and on any device - all that's needed is an internet connection.

ezyVet software is designed in partnership with vets to ensure the delivery of a comprehensive and usable clinical vet management solution. Built on open source web technology, rapid updates allow instant customization throughout the program. This means ezyVet can be tailored for specific situations. Whether for a general practice, specialist, referral hospital, mobile practice, equine, or dairy practice, ezyVet can be built to handles specific user requirements.

Powerful, user-friendly and fully comprehensive cloud-based practice management software, ezyVet is a complete package for veterinary practices.

Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

ezyVet Reviews

Overall rating
4.7/5
100% positive reviews
54
Excellent
20
Very good
0
Average
0
Poor
0
Terrible
Dean A.

Fantastic customer support!

Used Daily for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

I have really enjoyed working with the people at Ezyvet. Their customer service has been superior. Their software has helped us treat and track patients better. We've been able to reduce losses from missed charges. We've been able to see what makes us money and what doesn't. It's made a huge difference in my IT stress. I would recommend this software to any clinic of any size.

Pros

The customer service is second to none. Anytime day or night, you can get someone that can help. They are able to walk you through problems quickly. The system is very reliable. We don't need customer service often, but when we do, they are quick, helpful and friendly.

The software is easy to use. New employees are quick to catch on how to use it. Some things are called different since it's out of New Zealand. It doesn't take long to figure it out. The layout is intuitive. The tabs are easy to move through.

Integrates with different lab equipment and white boards. No one has to go back and enter lab results. They automatically drop into patient records. This saves a lot of time and effort.

Records are permanent. Even though changes can be made, there is always a log of what changes were made so you can use them in court if needed.

No updates required. The software is constantly updated and online so you don't need to keep upgrading servers.

The cost of the software use is less on an anual basis than the service contracts with other companies.

Cons

Terminology is different. This is really minor and it's easy to get used to.

Response from ezyVet

Thanks for the great review Dean! We are so delighted you are loving ezyVet. We will be sure to pass on the kinds words to the Support Superstars too, this will put a smile on their faces for sure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alexis C.

ezyVet allowed our clinic to grow!

Used Daily for 1+ year
Reviewed on 2019/01/08
Review Source: Capterra

Overall our experience with ezyVet has been amazing. It was the best decision we made overall to expand our practice, profits, and ability to practice better medicine!

Pros

The thing I like the most about this software is the ability to edit most anything you need to fit your practice needs. For example when adding an appointment to the schedule, you can set up the appointment to start billing for that type of exam. Traditionally, when a Technician or Assistant loads an exam room and takes history, this software allows you to create "Clinical Templates" that you can name for example; Canine Annual, Limping, ADR, HBC, Vomiting, Diarrhea, etc.

This allows the tech to select the correct template to ask the question that the doctor wants to know. This minimizes missed information when taking a history and also allows you to practice better medicine by making suggestions to the pet owner. Our canine annual exam is set up to ask all the questions you typically would ask but adds in things like "Would you like to vaccinate for Lyme today" and "Did you know that 1 in 9 Adults have some abnormality in their annual screening labwork results?"
Adding these questions increased our compliance tremendously! We used to only sale about one tray (25) of lyme vaccines a year before ezyVet. Now we are rolling through that in a month easily!!! This is the same for FELV, Lepto and annual screening panels.

Cons

The only thing that really isn't so easy to use for us is the reminder card system. It took us a while to understand how to set them up to generate correctly. The true downside is I have to print them out and mail the post cards myself daily. No one has integrated yet to do your postcards for reminders. This isn't a big deal in the grand scheme of things. As a side note the software does allow you to easily email reminders but our client base really likes the post card method.
Also, occasionally ezyVet has to merge servers and the software will be unusable for about 10 minuets while this occurs.

Response from ezyVet

Thanks for the great review, Alexis, glad to hear the Clinical Templates are helping improve efficiency in your hospital!

Regarding the reminder cards, this is something that many ezyVet users like yourself have requested, and we have already started working on an integration for postcards.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tony C.

ezyVet Software Implementation and Use

Used Daily for 6-12 months
Reviewed on 2018/09/26
Review Source: Capterra

Support has been very powerful, immediate responses are common, live help is readily available and glitches no matter how obscure are tackled in a systematic manner and resolved to my satisfaction. There is a strong sense that this company wishes to hear from you to improve their product and actually recognizes the benefit this has to all users in the future. They have delivered on all promises made and have continued to earn our respect beyond the completion of the initial sales period. Their ability to have integrated with many partners reflects their standing in the community and the mutual respect that other veterinary system vendors have for the developers at ezyVet. I would say this is unique and outstanding.

Pros

The software was highly customizable to allow for us to operate in the manner we decided rather than having to bend our needs to fit software. Robust integration with both in-house and third-party equipment/software eliminating duplication of patient entry efforts and potential errors.
Having reviewed all of the current available software options none provided simplicity of comprehensive record review and record completion, record writing has actually become enjoyable. Specific entries, results and actual radiographic/ultrasound images are either visible or one click away.

Cons

My initial review in the early evaluation stages left me feeling too much information was displayed, however rapidly as you use the software your view of what may seem to be ancillary information can either be switched off or is ignored until you actually do wish to use it. Once experienced you will find having a broad amount of information available in one screen highly efficient, such that you can readily identify all components of medical history/treatment as well as have communications available, diagnostic images and immediate visualization of owner details/contact phone numbers, with only one click to access options to document communication, send clients email or text.

Response from ezyVet

Thanks for the review Tony! We love having you on the ezyVet journey with us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rene r G.

Excellent customer service. Innovative platform. The future of the veterinary practice.

Used Daily for 1+ year
Reviewed on 2018/04/02
Review Source: Capterra

Pros

During 2015 and 2016, we tried multiple cloud-based platforms (Idexx Neo, Vet Blue, E Vet Practice), before we settled into EZYVET in April 2017, and have never looked back. EZYVET was able to handle our transition seamlessly, and give a lot of great support. That is one of the best things this company. They provide excellent customer service and are very responsive to any requests. Their platform is very user-friendly, and I love having access to all our patient information, from home. One of the features that we absolutely love is their automated texting and email reminders. This is a very powerful tool in the software, and we have seen the number of appointments made in our practice go up 30% in the past year. We attribute this to the features of this software. That is very exciting for a practice such as ours, who relies so heavily on non-verbal communication with our clients. Currently, between texts and email appointment requests, we are finding that almost 50% of clients are requesting and making appointments through emails and texts (and not phone calls). This is the future of veterinary practice, and EZYVET is ahead of the curve. They also have an online booking system feature which is very exciting. We have a BOOK ONLINE button on our website that automatically creates a new client/ patient profile directly onto the software. Another great feature. Very happy with the software and the customer support.

Cons

Works optimally on google chrome. Not so great on Safari (for MAC users), but EZYVET support has been very responsive to this, and its improving daily. Online scheduler is a work in progress. But progress has been made.

Response from ezyVet

Thanks for your awesome review, we're always looking at ways that we can improve and the Customer Portal has been undergoing constant developments improvements

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gianna W.

Once properly trained on Ezyvet, this program meets the needs of a busy multi-doctor vet practice.

Used Daily for 6-12 months
Reviewed on 2018/02/12
Review Source: Capterra

Ezyvet meets the software needs of a busy vet practice. Its integrated text messaging and email capabilities are improving client communications. Its integration with Smart Flow is improving the tracking of hospitalized patients.

Pros

This product is cloud based, making it accessible from any computer or device with internet, WiFi, or data plan capabilities. We have had instances where we have lost internet, but I was able to access and use the program with ease via my iphone.
I enjoy Ezyvet's text message communication capability. Any text communication is automatically entered in a client's communication log. Email is the same way.
Ezyvet sends someone to train and assist your staff the first week that you implement Ezyvet. This was VERY helpful and vital to our success with Ezyvet. Also, Ezyvet's technical support is prompt in addressing any issue that you may have, even if there is not an immediate fix to the problem.
Although this software seems very complicated upon first glance, once trained, this software is relatively easy to use, and it meets the needs of a busy practice.

Cons

First of all, price. Ezyvet is expensive. Be prepared to spend some money for this program. Also, the company is based out of New Zealand, so the time difference was a little inconvenient during the training process. Another thing to note is that this is a newer software, meaning that there are some features that do need improvement. Finally, there is no payment system intergrated with the software, meaning you must find a separate merchant service. This leaves room for error when entering payment amounts from Ezyvet into your credit card software.

Response from ezyVet

Hi Gianna,

Thank you for taking the time to post your feedback on our product!

We have a fantastic new payment processing integration with PayJunction that you should check out - https://blog.ezyvet.com/integrated-payments-solution-with-payjunction.

In addition, our Dallas office is now open, so we have trainers based in NZ, UK and US timezone!

-The ezyVet team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

ezyVet Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Open Source
Subscription
Value for money

1 user: $150/month

2-9 users: $250/month

10-19 users: $450/month

20-29 users: $650/month

30-49 users: $950/month

50-74 users: $1250/month

Additional blocks of 25 users +$250

ezyVet Features

  • API
  • Accounting Integration
  • Activity Tracking
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Data Import/Export
  • Invoice Management

  • Activity Dashboard
  • Automatic Notifications
  • Client Portal
  • Customizable Reporting
  • Document Storage
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for ezyVet

Key features of ezyVet

  • 2-way SMS and email reminders
  • Accounting and Payment Integrations
  • Activity audit
  • Advanced Reporting
  • Audit logs
  • Automated billing
  • Automated invoices
  • Automatic Billing
  • Automatic stock order generation
  • Automatic vaccination, email payment & appointment reminders
  • Billing & Invoicing
  • Boarding Module
  • Calendar
  • Calendar Dashboard
  • Change Log
  • Client / Animal history
  • Client and Animal Records
  • Clinical Module
  • Clinical, product & animal templates
  • Comprehensive Reminder System
  • Customer Online Booking Portal
  • Customer Online Booking Portal
  • Customizable Templates
  • Data import / export
  • Drag & drop interface
  • Employee Time Clock
  • Financial Management
  • Integrated Help Tab
  • Inventory Management
  • Invoices and billing
  • Lab, Imaging, Supplier and Distributor Integrations
  • Multi-channel marketing
  • Paperless and Cloud Based
  • PayJunction and PaymentExpress Integrations
  • Real Time Reporting
  • Role-Based Permissions
  • SSL encryption
  • Self Check-in Kiosk
  • Stock management
  • Supplier and distributor integrations
  • Syndicated billing
  • Tagging
  • Two-factor authentication
  • User access controls
  • User/Role Based Permissions
  • Xero integration
  • eReferral, Insurance, Inventory and Whiteboard Integrations

Benefits

- Increase efficiency, save time and improve revenue with seamless intuitive processes. Automate administrative tasks, reminders, billing capture, generating clinical summaries, inventory ordering and more.

- The calendar dashboard offers a simple real-time, color coded view of your day ahead.

- Access your software from anywhere, on any device with our powerful cloud system. No server or backups required!

- Better cost benefits with simple, scaling pricing options. Low initial hardware investment and no operational downtime, or loss of business.

- Free automatic updates; ezyVet are always taking on board customer feedback to improve the product and add the latest and greatest features. Updated monthly, these are free to ezyVet users.

- Use ezyVet's customer portal to give clients easy access to make online bookings, access clinical data, financial history and much more.

- Better financials with real time reports and accounting software, and payment processor integrations.

- ezyVet's advanced reporting empowers you to make important business decisions.

- Attract more business and increase customer loyalty with comprehensive reminder functionality. Use 2-way SMS, Email and E-Faxing to reach out when the time is right.

- Transform your practice into a paperless environment with E-Signature capture! Present authorization forms to your client and capture their signature directly in ezyVet.

ezyVet FAQs

Below are some frequently asked questions for ezyVet.

Q. What type of pricing plans does ezyVet offer?

ezyVet offers the following pricing plans:

Starting from: US$150,00/month

Pricing model: Open Source, Subscription

Free Trial: Not Available

1 user: $150/month

2-9 users: $250/month

10-19 users: $450/month

20-29 users: $650/month

30-49 users: $950/month

50-74 users: $1250/month

Additional blocks of 25 users +$250

Q. What are the main features of ezyVet?

ezyVet offers the following features:

  • 2-way SMS and email reminders
  • Accounting and Payment Integrations
  • Activity audit
  • Advanced Reporting
  • Audit logs
  • Automated billing
  • Automated invoices
  • Automatic Billing
  • Automatic stock order generation
  • Automatic vaccination, email payment & appointment reminders
  • Billing & Invoicing
  • Boarding Module
  • Calendar
  • Calendar Dashboard
  • Change Log
  • Client / Animal history
  • Client and Animal Records
  • Clinical Module
  • Clinical, product & animal templates
  • Comprehensive Reminder System
  • Customer Online Booking Portal
  • Customer Online Booking Portal
  • Customizable Templates
  • Data import / export
  • Drag & drop interface
  • Employee Time Clock
  • Financial Management
  • Integrated Help Tab
  • Inventory Management
  • Invoices and billing
  • Lab, Imaging, Supplier and Distributor Integrations
  • Multi-channel marketing
  • Paperless and Cloud Based
  • PayJunction and PaymentExpress Integrations
  • Real Time Reporting
  • Role-Based Permissions
  • SSL encryption
  • Self Check-in Kiosk
  • Stock management
  • Supplier and distributor integrations
  • Syndicated billing
  • Tagging
  • Two-factor authentication
  • User access controls
  • User/Role Based Permissions
  • Xero integration
  • eReferral, Insurance, Inventory and Whiteboard Integrations

Q. Who are the typical users of ezyVet?

ezyVet has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ezyVet support?

ezyVet supports the following languages:

English

Q. What type of pricing plans does ezyVet offer?

ezyVet has the following pricing plans:

Open Source, Subscription

Q. Does ezyVet support mobile devices?

We do not have any information about what devices ezyVet supports

Q. What other apps does ezyVet integrate with?

ezyVet integrates with the following applications:

Smart Flow, Smart Flow, Xero, Xero

Q. What level of support does ezyVet offer?

ezyVet offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials