Ottspott

Ottspott

Phone platform for G Suite and Slack

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Ottspott Overview

With Ottspott, you can add a powerful phone platform to G Suite and Slack and make your Sales and Support teams great again.
Its Desktop App and its integrations let you know who calls you and access to data directly by simply clicking on the business app logo on the Ottspott desktop app .
Synchronize calls, call recording files, voicemails and missed call logs . 100% automated, no manual data entry anymore.
You'll have access to a freshly re-designed back office where you could monitor your team’s activity, performance and analyze historical call data.
Bonus: Ottspott Widget (Slack teams only) which let your customers call without dialing a number. Your customers can call through without dialing, leave messages or just ask to be called back.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Australia, Europe, Germany, Japan, Latin America, United Kingdom, United States

Supported Languages

English, French

Ottspott Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription

- Lite (25$): Ideal for simple business telephony, 2-10 users and the Slack integration included
- Premium (34$/user): Ideal for growing helpdesk & inside sales teams (2 users min). All CRM & helpdesk integrations except Salesfoce.
- Entreprise (49$/user): Ideal for large helpdesk & inside sales teams (3 users min) with all the integrations + the Salesforce integration.

Ottspott Features

  • API
  • Automatic Notifications
  • CRM Integration
  • Third Party Integration

  • Activity Dashboard
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Workflow Management

Additional information for Ottspott

Key features of Ottspott

  • Bot for integrations, contact update, number blacklisting
  • Call alerts from CRM apps
  • Call collaboration & labelling
  • Call forwarding
  • Call log notifications inside Slack
  • Call monitoring
  • Call notifications with data from third party apps
  • Call queue management
  • Call transfer to mobile or landlines
  • Caller ID
  • Click to Call from any app
  • Contact database
  • Custom welcome messages
  • Define call routing rules
  • Detailed daily, weekly & monthly reports
  • Historical data
  • IVR (Interactive Voice Response)
  • Inbound & outbound call recording
  • Integrate with Zendesk, Intercom, Pipedrive, Nimble, Gorgia
  • Phone 40+ countries (SMS enabled for US/Canada)
  • Pre & post call collaboration
  • Send & receive SMS (all US/Canada + European mobile numbers)
  • Slack & desktop notifications
  • Slack & desktop notifications
  • Slack commands for making & receiving calls
  • Spam call blocker
  • Third party integration
  • Unlimited participant conference calls
  • Visual voicemail inside Slack
  • Voice mail
  • Working hours per number

Benefits

- Authentication via Slack or G Suite: choose via which platform you enter and enjoy their benefits
- Without hardware installation: Ottspott provides a Desktop App and a Click-To-Call Extension that can be installed in a few clicks on your computers
- A very attractive pricing
- A customer support listens and responsive through the management of its backend.
- Integrate your CRMs and/or HelpDesk tools in one click
- All Features: enabled / disabled them in one click

Ottspott FAQs

Below are some frequently asked questions for Ottspott.

Q. What type of pricing plans does Ottspott offer?

Ottspott offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

- Lite (25$): Ideal for simple business telephony, 2-10 users and the Slack integration included
- Premium (34$/user): Ideal for growing helpdesk & inside sales teams (2 users min). All CRM & helpdesk integrations except Salesfoce.
- Entreprise (49$/user): Ideal for large helpdesk & inside sales teams (3 users min) with all the integrations + the Salesforce integration.

Q. What are the main features of Ottspott?

Ottspott offers the following features:

  • Bot for integrations, contact update, number blacklisting
  • Call alerts from CRM apps
  • Call collaboration & labelling
  • Call forwarding
  • Call log notifications inside Slack
  • Call monitoring
  • Call notifications with data from third party apps
  • Call queue management
  • Call transfer to mobile or landlines
  • Caller ID
  • Click to Call from any app
  • Contact database
  • Custom welcome messages
  • Define call routing rules
  • Detailed daily, weekly & monthly reports
  • Historical data
  • IVR (Interactive Voice Response)
  • Inbound & outbound call recording
  • Integrate with Zendesk, Intercom, Pipedrive, Nimble, Gorgia
  • Phone 40+ countries (SMS enabled for US/Canada)
  • Pre & post call collaboration
  • Send & receive SMS (all US/Canada + European mobile numbers)
  • Slack & desktop notifications
  • Slack & desktop notifications
  • Slack commands for making & receiving calls
  • Spam call blocker
  • Third party integration
  • Unlimited participant conference calls
  • Visual voicemail inside Slack
  • Voice mail
  • Working hours per number

Q. Who are the typical users of Ottspott?

Ottspott has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Ottspott support?

Ottspott supports the following languages:

English, French

Q. What type of pricing plans does Ottspott offer?

Ottspott has the following pricing plans:

Subscription

Q. Does Ottspott support mobile devices?

We do not have any information about what devices Ottspott supports

Q. What other apps does Ottspott integrate with?

Ottspott integrates with the following applications:

Google Contacts, Intercom, Nimble, Pipedrive, Pipedrive, SalesforceIQ, Slack, Slack, Zendesk, Zendesk

Q. What level of support does Ottspott offer?

Ottspott offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials