Rev.io

Sophisticated Billing and Customer Management Solutions

About Rev.io

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.

Rev.io offers users customer relationship management (CRM) capabilities, including unified customer profiles, which include customer names, contacts, service plans, bills with attached PDFs, orders, open support tickets, and more. An online customer portal and interactive voice response (IVR) phone system allow customers to request changes, make payments, submit support tickets, and more, whether within or outside of office hours. Users can tag customers who have specific needs, allowing team members to identify these customers and provide appropriate support.

Rev.io includes a real-time control and rating platform for prepaid plans for wireline, wireless, and VoIP services, and supports recurring billing for multiple plan types, including prepaid, postpaid, residential and business plans on a monthly, quarterly, or annual basis. Users can create promotions and pricing packages to offer to customers, such as tax-inclusive pricing, free months, discounts, and more. Rev.io also allows users to configure rules to customize their collections workflow, to automatically make calls to customers, send reminder emails and printed letters, and suspend customer accounts for non-payment.

Rev.io enables users to track their inventories of both virtual and fixed equipment, and includes a fulfillment system for customer orders, for assignment, programming, testing, and shipping of mobile devices, whether individual orders or batches. The in-built ticketing system allows users to track customer issues and organize repairs, with the ability to define custom workflow processes. Both real-time customizable reports and scheduled summary reports can be created to give insights into business performance, and the CEO’s dashboard provides a real-time overview of multiple metrics, including top customers, churn, order summaries, and accounts receivable.


Key benefits of Rev.io

  • Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

  • Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

  • Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

  • A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

  • In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

  • Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

  • The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.

  • Images

    Rev.io Software - Rev.io's unified customer profiles display a customer's name, services, bills, orders, open tickets, and more
    Rev.io Software - Users can customize collection workflows for unpaid bills in Rev.io
    Rev.io Software - Rev.io includes multiple report types, and users can create their own custom reports
    Rev.io Software - Users can track and fulfil customer orders with Rev.io
    Rev.io Software - Rev.io is integrated with CCH to provide accurate tax based on ZIP+4 codes
    View 5 more
    Rev.io Software - Rev.io's unified customer profiles display a customer's name, services, bills, orders, open tickets, and more
    Rev.io Software - Users can customize collection workflows for unpaid bills in Rev.io
    Rev.io Software - Rev.io includes multiple report types, and users can create their own custom reports
    Rev.io Software - Users can track and fulfil customer orders with Rev.io
    Rev.io Software - Rev.io is integrated with CCH to provide accurate tax based on ZIP+4 codes

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    Reviews

    Overall rating

    4,0 /5
    (81)
    Value for Money
    3,8/5
    Features
    4,0/5
    Ease of Use
    3,9/5
    Customer Support
    3,9/5

    Already have Rev.io?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 81
    Beth
    Overall rating
    • Industry: Financial Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great software

    Reviewed on 2019/05/15

    We have been using TigerPaw for awhile. Our start experience was the best, but we had spent all...

    We have been using TigerPaw for awhile. Our start experience was the best, but we had spent all this money so we dug our heals in and made it work for our company. In the last 3 years, I have noticed major improvements in functionality and customer support. They are certainly more customer minded!

    Pros

    The support staff is great to work with. They are friendly and courteous.
    We can track everything we need and then some.
    It is fairly intuitive for users.
    It integrates great with Microsoft and Quickbooks!
    Software helps us to automate our business systems and will only get as we learn and utilize more of the system.

    Cons

    Mobile app was cumbersome and slow. We go into areas with poor reception and WiFi isn't always an option. The app was just too slow.
    The cost for the training sessions is a bit much for small "mom and pop" business. It would be great to see a tiered price point based on number of employees.

    Fred
    Overall rating
    • Industry: Management Consulting
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Needed software to manage my service company. I tried a local company and spent a lot of time...

    Reviewed on 2018/04/02

    I noticed in a few years other pos companies and software developers were using it as well. They...

    I noticed in a few years other pos companies and software developers were using it as well. They were more super users. I kept it simple and got out of it what we did best service.

    Pros

    Ease of set up and use. Modular based so you could purchase what you need. 2 purchasing, 4 dispatch,...we mainly used for tracking service calls and technicians performance. End of the year or quarter I could see and show the customer what they received for the maintenance dollars they were spending. Also we could tell if we needed to raise rates on certain equipment, based on number of failures. This software takes it all the way through billing. I never went that far. It did what we needed and functioned as sold. Was very happy with the investment, paid for itself in a year.

    Cons

    Can’t remember any down side. Best money I spent to help run the business. That’s not a con. But the truth.

    Jim
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Avoid TigerPaw at All Costs!

    Reviewed on 2018/02/22

    Additionally, we were PROMISED that TigerPaw would integrate seamlessly into QuickBooks. Never did...

    Additionally, we were PROMISED that TigerPaw would integrate seamlessly into QuickBooks. Never did happen and after numerous calls to support we gave up. We were given some ridiculous price to have a "specialist" accomplish this for us. The sales staff is nice the support staff is horrible. Before you buy TigerPaw please do your due diligence and demo other applications. Read the review online about TigerPaw.

    Pros

    The only pro is that is TigerPaw has 5000 features that actually become cumbersome, annoying and difficult to use. We found ourselves only using a few of the modules of the 8 years of having the product as other applications accomplished these tasks more efficiently.

    Cons

    The software is extremely dated and seems as if it has been bolted together over the years. This creates a situation where there is a lot of steps and wasted time in trying to accomplish a task that should be simple. Additionally, all of my employees have hated it and complained repeatedly about better and more user friendly software they have used elsewhere.

    Kelly
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    TIgerpaw has a fantastic team working hard for us every day!

    Reviewed on 2018/05/04

    I am very grateful to have a team of people who work so hard for us every day. The team treats us...

    I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park.

    Pros

    Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting. They hear our recommendations and work with us to implement change that meets our ever changing industry!

    Cons

    I would like to see Tigerpaw open up their application to integrate with other software more readily. We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Integrations seem to be the biggest downfall of this software.

    Jeff
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Good Product, Great People

    Reviewed on 2018/03/15

    We have been using Tigerpaw since 2010. We use pretty much every module / every aspect of it to run...

    We have been using Tigerpaw since 2010. We use pretty much every module / every aspect of it to run our entire business. It is not perfect, but overall, it does a good job in almost every area. What sets Tigerpaw apart is the people working there. They are down to earth and always trying to help. They really care about you and your business.

    Pros

    The people. They are there to help. Support is never more than a phone call away. The software has a lot of modules and features to help run your business.

    Cons

    They sometimes feel understaffed on the development side and new features do not get done as fast as you would hope.

    Showing 5 reviews of 81 Read all reviews

    Rev.io FAQs

    Below are some frequently asked questions for Rev.io.

    Rev.io offers the following pricing plans:

    • Starting from: US$3 000,00
    • Free Trial: Not Available

    Pricing information is available on inquiry.

    Rev.io has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Rev.io supports the following languages:

    English

    Rev.io supports the following devices:

    We do not have any information about what integrations Rev.io has

    Rev.io offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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