Rev.io Billing
About Rev.io Billing
Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.
Rev.io offers users customer relationship management (CRM) capabilities, including unified customer profiles, which include customer names, contacts, service plans, bills with attached PDFs, orders, open support tickets, and more. An online customer portal and interactive voice response (IVR) phone system allow customers to request changes, make payments, submit support tickets, and more, whether within or outside of office hours. Users can tag customers who have specific needs, allowing team members to identify these customers and provide appropriate support.
Rev.io includes a real-time control and rating platform for prepaid plans for wireline, wireless, and VoIP services, and supports recurring billing for multiple plan types, including prepaid, postpaid, residential and business plans on a monthly, quarterly, or annual basis. Users can create promotions and pricing packages to offer to customers, such as tax-inclusive pricing, free months, discounts, and more. Rev.io also allows users to configure rules to customize their collections workflow, to automatically make calls to customers, send reminder emails and printed letters, and suspend customer accounts for non-payment.
Rev.io enables users to track their inventories of both virtual and fixed equipment, and includes a fulfillment system for customer orders, for assignment, programming, testing, and shipping of mobile devices, whether individual orders or batches. The in-built ticketing system allows users to track customer issues and organize repairs, with the ability to define custom workflow processes. Both real-time customizable reports and scheduled summary reports can be created to give insights into business performance, and the CEO’s dashboard provides a real-time overview of multiple metrics, including top customers, churn, order summaries, and accounts receivable.
Key benefits of Rev.io Billing
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- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rev.IO
Reviewed on 2020/09/11
Excellent. Great people who care about our success as a company. Willing to help with any problem...
Excellent. Great people who care about our success as a company. Willing to help with any problem we have.
Pros
Ease of billing. Rate system saves us hundreds of man hours and works flawlessly.
Cons
Needs better support for inventory but the API is excellent so its very easy to create integrations to products that specialize in these areas.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
More than a Billing System- A Strategic Partner
Reviewed on 2016/12/14
Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is...
Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is more than a billing system but it's also configured in a right-for-me approach so that you can deploy it to fit your unique business needs. Whether it is managing the complete customer lifecycle from within the system or passing data to Rev.io via API, the system can support a wide range of setup options. Particularly for new businesses starting up, this system provides the proper balance of structure with flexibility to fill in gaps in the unknown while allowing you to shape and mold the deployment as your needs change. But beyond the system is the people. We got up and running in record time and found the deployment team to be refreshingly partner-oriented and full of ideas. Instead of saying, "We can't do that" they would say, "Let's talk about ways we might be able to do that." Post-deployment support has also been strong as we have certainly pushed our fair share of support inquiries their way and yet they've diligently powered through all of them. I gladly issue my recommendation of Rev.io for what the system can do for you but even more-so for the people who manage it. In a world of many billing choices, don't underestimate the power of selecting the right partner.
Pros
Ability to grow with our business, external API options, the ability to push automated notifications out to the customers, catalog management and setup, different options to adjust/correct in-flight orders and most of all the team that supports it all.
Cons
Due to its broad capabilities and configuration options, there is a bit of a learning curve required at first. I also wish that the reporting capabilities granted the user the ability to join data across tables/sources.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not user friendly- terrible support and migration- Invoices are confusing to clients
Reviewed on 2021/02/23
No and I would not recommend that any telecom provider buy this service/sw without thoroughly...
No and I would not recommend that any telecom provider buy this service/sw without thoroughly vetting it- their training is very poor and support seems to be even worse- bottom line they stated alot of improvements but the system has not delivered this has taken over 2 years to get done with them and we are now finding so many issues
Pros
At this point the only feature that is better than our previous is the search function
Cons
The accounts are messy and not set up well-Migration was poor and now we are stuck trying to fix a huge migration mess- they list 50 sites on invoices detailed by a numbers not a physical address(very confusing for customers) they listed each number as a service and not a range as discussed-
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great experience
Reviewed on 2020/09/21
Customer service is always great to work with and willing to go the extra mile to track down issues...
Customer service is always great to work with and willing to go the extra mile to track down issues and help ensure problems are corrected and improvements are made
Pros
Ease of ability to change and edit processes, open development work and willingness to help provide input into product enhancements and an exceptional team of good people to work with.
Cons
limitations around commissioning module in terms of meeting my companies commissioning events
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Outstanding Service
Reviewed on 2016/12/13
Rev.io's customer support and willingness to meet our needs is second to none. The variety of...
Rev.io's customer support and willingness to meet our needs is second to none. The variety of resources and training available has been very helpful to our organization.
While the system still lacks functionality and features that would better fit our business needs and increase the efficiency of performing required tasks, the overall experience in working with the staff at Rev.io has been great!
I look forward to the SureTax integration, which will add value to the software for us. The ability to add requests to Rev.io ideas has been helpful and will hopefully, over time, result in the added features and functionality that would better the fit of the system to our business needs.
Pros
There is a lot of flexibility in making the software what you want it to be and to fit it to your business needs.
Rev.io is easy to use, has an endless amount of possibilities for reporting, and most of all is the most well-supported software I currently use. The staff is helpful, knowledgeable, and always willing to go above and beyond to assist and meet our needs.
Cons
The functionality around sales tax exemption is clumsy and difficult to use.
There is a lack of control over how services appear on the Statements and the format of Statements in general.
Would like to see the system have more complex accounting functionality.
Rev.io Billing FAQs
Below are some frequently asked questions for Rev.io Billing.Q. What type of pricing plans does Rev.io Billing offer?
Rev.io Billing offers the following pricing plans:
- Starting from: US$3,000.00
- Free Trial: Not Available
Pricing information is available on inquiry.
Q. Who are the typical users of Rev.io Billing?
Rev.io Billing has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Rev.io Billing support?
Rev.io Billing supports the following languages:
English
Q. Does Rev.io Billing support mobile devices?
Rev.io Billing supports the following devices:
Q. What other apps does Rev.io Billing integrate with?
We do not have any information about what integrations Rev.io Billing has
Q. What level of support does Rev.io Billing offer?
Rev.io Billing offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Rev.io Billing.
Billing and Invoicing Software
