About Rev.io

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions.

Rev.io offers users customer relationship management (CRM) capabilities, including unified customer profiles, which include customer names, contacts, service plans, bills with attached PDFs, orders, open support tickets, and more. An online customer portal and interactive voice response (IVR) phone system allow customers to request changes, make payments, submit support tickets, and more, whether within or outside of office hours. Users can tag customers who have specific needs, allowing team members to identify these customers and provide appropriate support.

Rev.io includes a real-time control and rating platform for prepaid plans for wireline, wireless, and VoIP services, and supports recurring billing for multiple plan types, including prepaid, postpaid, residential and business plans on a monthly, quarterly, or annual basis. Users can create promotions and pricing packages to offer to customers, such as tax-inclusive pricing, free months, discounts, and more. Rev.io also allows users to configure rules to customize their collections workflow, to automatically make calls to customers, send reminder emails and printed letters, and suspend customer accounts for non-payment.

Rev.io enables users to track their inventories of both virtual and fixed equipment, and includes a fulfillment system for customer orders, for assignment, programming, testing, and shipping of mobile devices, whether individual orders or batches. The in-built ticketing system allows users to track customer issues and organize repairs, with the ability to define custom workflow processes. Both real-time customizable reports and scheduled summary reports can be created to give insights into business performance, and the CEO’s dashboard provides a real-time overview of multiple metrics, including top customers, churn, order summaries, and accounts receivable.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Rev.io

Key benefits of Rev.io

  • Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

  • Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

  • Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

  • A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

  • In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

  • Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

  • The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Rev.io

    Images

    Rev.io Software - Rev.io's unified customer profiles display a customer's name, services, bills, orders, open tickets, and more
    Rev.io Software - Users can customize collection workflows for unpaid bills in Rev.io
    Rev.io Software - Rev.io includes multiple report types, and users can create their own custom reports
    Rev.io Software - Users can track and fulfil customer orders with Rev.io
    Rev.io Software - Rev.io is integrated with CCH to provide accurate tax based on ZIP+4 codes
    View 5 more
    Rev.io Software - Rev.io's unified customer profiles display a customer's name, services, bills, orders, open tickets, and more
    Rev.io Software - Users can customize collection workflows for unpaid bills in Rev.io
    Rev.io Software - Rev.io includes multiple report types, and users can create their own custom reports
    Rev.io Software - Users can track and fulfil customer orders with Rev.io
    Rev.io Software - Rev.io is integrated with CCH to provide accurate tax based on ZIP+4 codes

    Features

    Total features of Rev.io: 61

    • API
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Big Data Analytics
    • Billing & Invoicing
    • Billing Portal
    • Billing for Data
    • Billing for Voice
    • Chargeback Tracking
    • Client Portal
    • Collections Management
    • Compliance Management
    • Configurable Workflow
    • Contact Database
    • Contract/License Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customizable Billing
    • Customizable Invoices
    • Customizable Reports
    • Customizable Templates
    • Data Collection
    • Data Management
    • Device Management
    • Discount Management
    • Dunning Management
    • Fixed Line Compatibility
    • Flexible Rate Tables
    • Inventory Management
    • Invoice Creation
    • Invoice History
    • Mobile Line Compatibility
    • Online Invoicing
    • Online Payments
    • Order Management
    • Payment Processing
    • Post-Paid Systems
    • Pre-Paid Systems
    • Predictive Analytics
    • Product Catalog
    • Project Billing
    • Promotions Management
    • Provisioning
    • Purchasing & Receiving
    • Quotes/Estimates
    • Rating Engine
    • Real Time Notifications
    • Real Time Reporting
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Scheduled / Automated Reports
    • Self Service Portal
    • Service Request Management
    • Tax Calculation
    • Third Party Integrations
    • Time & Expense Tracking
    • Usage Tracking/Analytics
    • VoIP
    • Workflow Management

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    Reviews

    Overall rating

    4,5 /5
    (23)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,4/5
    Customer Support
    4,5/5

    Already have Rev.io?

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    Showing 5 reviews of 23
    Tom A.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Rev.IO

    Reviewed on 2020/09/11

    Excellent. Great people who care about our success as a company. Willing to help with any problem...

    Excellent. Great people who care about our success as a company. Willing to help with any problem we have.

    Pros

    Ease of billing. Rate system saves us hundreds of man hours and works flawlessly.

    Cons

    Needs better support for inventory but the API is excellent so its very easy to create integrations to products that specialize in these areas.

    Russell L.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    More than a Billing System- A Strategic Partner

    Reviewed on 2016/12/14

    Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is...

    Rev.io is a great team of skilled, innovative and supportive professionals. The Rev.io system is more than a billing system but it's also configured in a right-for-me approach so that you can deploy it to fit your unique business needs. Whether it is managing the complete customer lifecycle from within the system or passing data to Rev.io via API, the system can support a wide range of setup options. Particularly for new businesses starting up, this system provides the proper balance of structure with flexibility to fill in gaps in the unknown while allowing you to shape and mold the deployment as your needs change. But beyond the system is the people. We got up and running in record time and found the deployment team to be refreshingly partner-oriented and full of ideas. Instead of saying, "We can't do that" they would say, "Let's talk about ways we might be able to do that." Post-deployment support has also been strong as we have certainly pushed our fair share of support inquiries their way and yet they've diligently powered through all of them. I gladly issue my recommendation of Rev.io for what the system can do for you but even more-so for the people who manage it. In a world of many billing choices, don't underestimate the power of selecting the right partner.

    Pros

    Ability to grow with our business, external API options, the ability to push automated notifications out to the customers, catalog management and setup, different options to adjust/correct in-flight orders and most of all the team that supports it all.

    Cons

    Due to its broad capabilities and configuration options, there is a bit of a learning curve required at first. I also wish that the reporting capabilities granted the user the ability to join data across tables/sources.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Not user friendly- terrible support and migration- Invoices are confusing to clients

    Reviewed on 2021/02/23

    No and I would not recommend that any telecom provider buy this service/sw without thoroughly...

    No and I would not recommend that any telecom provider buy this service/sw without thoroughly vetting it- their training is very poor and support seems to be even worse- bottom line they stated alot of improvements but the system has not delivered this has taken over 2 years to get done with them and we are now finding so many issues

    Pros

    At this point the only feature that is better than our previous is the search function

    Cons

    The accounts are messy and not set up well-Migration was poor and now we are stuck trying to fix a huge migration mess- they list 50 sites on invoices detailed by a numbers not a physical address(very confusing for customers) they listed each number as a service and not a range as discussed-

    Ed F.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Rev.io is the best telecom billing and CRM system in the market

    Reviewed on 2020/09/11

    Pros

    1. Rev.io makes it possible for Atlantech to manage thousands of customers and bring new and cutting edge services to market fast.
    2. The ability to integrate our MS PowerBI intelligence engine allows easy dashboard access to billing, payments and customer data to ensure success of the business.
    3. Rev.io's customer care is amazing. They are responsive and thorough.

    We made the right decision to move to Rev.io.

    Cons

    Literally none. This is a huge improvement over the previous system.

    Thomas H.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent CRM software

    Reviewed on 2016/12/13

    Been with this company for 6 years now and they never cease to amaze. Was able to consolidate two...

    Been with this company for 6 years now and they never cease to amaze. Was able to consolidate two billing systems into one and haven't looked back. Great people to work with always willing to go the extra mile to get things done. Very dynamic and customizable platform. Constantly innovating and improving the platform. Often taking suggestions from their users and integrating them into their platform. Highly recommend working with this company.

    Pros

    Ease of Use, Customizable, Flexible

    Cons

    At this time nothing... software supports all our current needs.

    Showing 5 reviews of 23 Read all reviews

    Rev.io FAQs

    Below are some frequently asked questions for Rev.io.

    Rev.io offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Pricing information is available on inquiry.

    Rev.io has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Rev.io supports the following languages:

    English

    Rev.io supports the following devices:

    We do not have any information about what integrations Rev.io has

    Rev.io offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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