REACH

REACH

Digital display communication platform

4.8/5 (426 reviews)

REACH Overview

REACH is a web-based display advertising software solution for powering various digital communication products through a single platform. REACH technology can be used inside fitness centers, schools and colleges, medical centers, corporate offices, public administrations, hotels and restaurants, religious centers, and more. The solution provides users with a content management system and real-time communication tools that can be suited to organizations of all types and sizes.

Products include:

Digital signage
Room schedulers
Touchscreens
Mobile apps
Web calendars
Menu boards
Video walls

Digital signage lets users project their facility’s announcements, social media updates, video and images, menus, descriptions, contact information and more. Interactive touchscreens allow for organizations to engage with their audience and provide unlimited information such as class schedules, fitness programs, upcoming events, news, help, safety procedures, - anything.

REACH custom mobile apps allows users to connect and communicate with patrons instantly, offering a variety of content options. Users can set up and send alert notifications, provide real-time information, barcode scanning capabilities, check-ins, and more. The REACH mobile app can be branded with any organization’s logo and colors, with a variety of layout options.

The digital room schedule display helps users find a specific class or meeting, facilitating the process of day-to-day scheduling. Organizations can integrate their existing schedules and signage, or create a whole new system using the REACH platform. The solution enables users to completely customize the layout and content, as well as pull information from existing resources into any digital media product.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

REACH Reviews

Overall rating
4.8/5
99% positive reviews
349
Excellent
72
Very good
5
Average
0
Poor
0
Terrible
Wayne M.

An honest consumer review for the Reach CMS

Used Daily for 1-5 months
Reviewed on 2019/10/07
Review Source: Capterra

Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Pros

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Cons

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Justin G.

REACH Provides Solutions

Used Daily for 6-12 months
Reviewed on 2019/01/09
Review Source: Capterra

REACH has far exceeded our expectations. It's seamless to use and highly engaging among our member base. It's worth noting that whenever I or another REACH admin within our organization have a question, the REACH team is fast in their response...all the time. From the inquiry phase to the design and build-out to training and our launch, we've been extremely happy to partner with REACH. For several years before our launch, we wondered how we can create a digital all-inclusive facility schedule, key announcements, and highlight our social media activity in one. Our dream came true when we discovered REACH. Every day, our members thank us for the beautiful design lighting up our facility space informing them of exactly what they want to see and learn. We couldn't be more happier to recommend REACH to any organization interested in providing solutions to their customers, members, or clients.

Pros

REACH software allows us to achieve our internal member marketing initiatives and communication in a highly effective way. Our members thrive on live, real-time information and the Scheduler accomplishes just that. There is no other way we could have accomplished that without the support and functionality of REACH. Additionally, our members are able to view and learn about the most essential announcements and events within our organization on the same screen. TVs are made larger and larger these days, but it's the REACH software on these TVs that illuminate our entire lobby area and walkway areas to that our members are most informed. Last but certainly not least, REACH is fully integrated with our membership software, making operating use seamless and consistent. As both an operating user of REACH and an active participant as a member myself, the REACH TVs are the most attractive and informative element we have within our space.

Cons

There is no con about REACH. From its member-facing views to our internal dashboard, REACH is easy to use and highly effective.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kathy G.

Very satisfied with REACH TV

Used Daily for 2+ years
Reviewed on 2019/04/11
Review Source: Capterra

My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Pros

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Cons

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeff M.

A Solid Piece of Software - Offering Custom Branding and Integrations

Used Weekly for 1+ year
Reviewed on 2018/09/21
Review Source: Capterra

I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired.

REACH's support team is great and they are super friendly... Willing to work through anything with you!

It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Pros

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience.

I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Cons

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free.

Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability.

I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
James M.

Reaching our Youth!

Used Daily for 1+ year
Reviewed on 2019/08/20
Review Source: Capterra

Reach is a great tool that is user friendly and easy to follow. We have had many youth in our program mention they loved being able to sit and eat their meal and get updated at the same time. It is a great tool for what we do!

Pros

We are able to connect with the homeless youth we serve in a way that speaks to them (TV). As sad as it is TV broadcasting in facilities like ours have a huge impact on getting the information out that we need to! I love the fact that I can customize each page the way I want it and then adjust it anytime I need to. I also love the fact that there are stock photos that we can use to help upgrade our message to the clients.

Cons

I only think that I have trouble when I try to update the board, sometimes I get confused on how to get the updates to transfer to the screen. It is getting better but that was the only thing I had trouble with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

REACH Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact REACH Media Network for detailed pricing.

REACH Features

  • Automatic Notifications
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Real Time Data
  • Social Media Integration

  • A/B Testing
  • API
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Data Import/Export
  • Drag & Drop Interface
  • Email Marketing Management
  • Engagement Analytics
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Third Party Integration

Additional information for REACH

Key features of REACH

  • Announcements
  • Content feed
  • Content management
  • Customized layout
  • Customized templates
  • Digital screen templates
  • Digital signage
  • Live TV
  • Menu boards
  • Mobile apps
  • News headlines
  • Push notifications
  • RSS feed
  • Real-time data
  • Reminder notifications
  • Room schedulers
  • Scheduling software integration
  • Social media integration
  • Sports scores
  • Time and date / web calendar
  • Touchscreens
  • Video playback
  • Video walls
  • Weather display
  • Web calendars
  • Widget library

Benefits

REACH digital signage provides various widget options that help facilities and organizations to deliver any kind of information to their audience, including weather updates and sports scores.

REACH's interactive touchscreen solutions provide wayfinding capabilities right at the users fingertips.

Web calendars allow for the creation of simple filters, enabling the audience to find the exact meeting or event they are looking for.

Digital menu boards help users increase revenue by showcasing specials, and optimizing pricing in real-time.

REACH offers both on-site and remote installation support, including integration with various third-party softwares.

REACH FAQs

Below are some frequently asked questions for REACH.

Q. What type of pricing plans does REACH offer?

REACH offers the following pricing plans:

Starting from: US$40,00/month

Pricing model: Subscription

Free Trial: Available

Contact REACH Media Network for detailed pricing.

Q. What are the main features of REACH?

REACH offers the following features:

  • Announcements
  • Content feed
  • Content management
  • Customized layout
  • Customized templates
  • Digital screen templates
  • Digital signage
  • Live TV
  • Menu boards
  • Mobile apps
  • News headlines
  • Push notifications
  • RSS feed
  • Real-time data
  • Reminder notifications
  • Room schedulers
  • Scheduling software integration
  • Social media integration
  • Sports scores
  • Time and date / web calendar
  • Touchscreens
  • Video playback
  • Video walls
  • Weather display
  • Web calendars
  • Widget library

Q. Who are the typical users of REACH?

REACH has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does REACH support?

REACH supports the following languages:

English

Q. What type of pricing plans does REACH offer?

REACH has the following pricing plans:

Subscription

Q. Does REACH support mobile devices?

We do not have any information about what devices REACH supports

Q. What other apps does REACH integrate with?

REACH integrates with the following applications:

EZFacility, Facebook, MINDBODY, Salesforce Sales Cloud, Twitter

Q. What level of support does REACH offer?

REACH offers the following support options:

Online Support, Phone Support