Maintenance Connection

Maintenance management for SMBs & large organizations

4,5 /5 (284 reviews) Write a Review!

Maintenance Connection Overview

What is Maintenance Connection?

Maintenance Connection provides computerized maintenance management software (CMMS) to organizations of all sizes across the world. The solution supports various industries including energy, manufacturing, healthcare, facility management, government, recreation, mining, and transportation.

Maintenance Connection helps in managing assets and inventory, tracking orders, preventive maintenance, managing service requests. Users can layout an asset hierarchy including locations of assets within an organization. With the preventive maintenance module, users can automatically generate maintenance schedules at different frequencies. The software can be integrated with other systems such as enterprise resource planning, real-time location systems, finance, time tracking, and many more.

Maintenance Connection supports anywhere from 10 to 10,000 users, with three purchase models available: Cloud, Cloud Hybrid, and On-premise. The solutions can be accessed remotely via web browser and mobile application. The software comes with 7 layers of security architecture and modules.

Maintenance Connection Overview

Pricing

Starting from
US$199,00/month

Pricing options

Free Trial
Subscription
Value for money

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.


Maintenance Connection Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
English

Media

Maintenance Connection's asset module
Maintenance Connection inventory management
Manage preventive maintencance with Maintence Connection
Generate reports with Maintenance Connection's report builder
Submit maintenance service requests with Maintenance Connection's Service Requester
Maintenance Connection's work order module
Maintenance Connection video Maintenance Connection screenshot: Maintenance Connection's asset module Maintenance Connection screenshot: Maintenance Connection inventory management Maintenance Connection screenshot: Manage preventive maintencance with Maintence Connection Maintenance Connection screenshot: Generate reports with Maintenance Connection's report builder Maintenance Connection screenshot: Submit maintenance service requests with Maintenance Connection's Service Requester Maintenance Connection screenshot: Maintenance Connection's work order module

Maintenance Connection Reviews

Maintenance Connection Reviews

Overall rating
4,5
/
5
Excellent
171

Very good
101

Average
9

Poor
2

Terrible
1

Value for Money
4,3
Features
4,4
Ease of Use
4,3
Customer Support
4,6
96% recommended this app
Kevin H.

Software Review

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.


Emily B.

Great Product

This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.


Steven W.

limited usefulness with Ipads

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.


David J.

Benefits of using Maintenance Connection

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .


Joanna H.

CMMS Software You Can Use

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!


Kevin H.
Industry: Mechanical or Industrial Engineering
Company size: 10 000+ Employees

Software Review

Used Daily for 2+ years
Reviewed on 2018/11/13
Review Source: Capterra

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emily B.
Industry: Facilities Services
Company size: 5 001-10 000 Employees

Great Product

Used Daily for 2+ years
Reviewed on 2019/10/21
Review Source: Capterra

This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

Pros

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Cons

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steven W.
Industry: Industrial Automation
Company size: 51-200 Employees

limited usefulness with Ipads

Used Daily for 2+ years
Reviewed on 2017/02/10
Review Source: SoftwareAdvice

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

David J.
Industry: Newspapers
Company size: 501-1 000 Employees

Benefits of using Maintenance Connection

Used Daily for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Pros

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Response from Maintenance Connection

David,

Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer.

All the best,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Joanna H.
Industry: Automotive
Company size: 5 001-10 000 Employees

CMMS Software You Can Use

Used Daily for 2+ years
Reviewed on 2018/11/08
Review Source: Capterra

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Pros

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Response from Maintenance Connection

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer.

Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 284 user ratings
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Maintenance Connection Pricing

Maintenance Connection Pricing

Starting from
US$199,00/month
Free Trial
Subscription
Value for money

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.

Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments.

Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract.

Contact Maintenance Connection for detailed pricing information.

Value for Money
4,3/5
Based on 284 user ratings
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Maintenance Connection Features

Maintenance Connection Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 284 user ratings
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Categories

Additional information for Maintenance Connection

Additional information for Maintenance Connection

Key features of Maintenance Connection

  • Activity dashboard
  • Asset lifecycle management
  • Asset management
  • Asset tracking
  • Assignment management
  • Assignment tracking
  • Automated scheduling
  • Cost tracking
  • Customizable reporting
  • Inventory control
  • Inventory tracking
  • Maintenance scheduling
  • Mobile access
  • Mobile integration
  • Preventive maintenance
  • Purchasing management
  • Real time notifications
  • Scheduling
  • Service history tracking
  • Status reporting
  • Task scheduling
  • Technician management
  • Work order management

Benefits

  • Maintenance Connection enables technicians to fulfil maintenance orders on the go while keeping managers up to date on project status.

  • Users can monitor every asset and every asset location by creating an easy to interpret asset hierarchy.

  • Users can quickly access desired data through Maintenance Connection's customizable dashboards and configurable reports.

  • Users can prioritize tasks by due date, need, and more.

  • Maintenance schedules can be created automatically, at a varying frequency.

  • Maintenance Connection FAQs

    Maintenance Connection FAQs

    Below are some frequently asked questions for Maintenance Connection.

    Q. What type of pricing plans does Maintenance Connection offer?

    Maintenance Connection offers the following pricing plans:

    Starting from: US$199,00/month

    Pricing model: Subscription

    Free Trial: Available

    Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments. Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract. Contact Maintenance Connection for detailed pricing information.

    Q. What are the main features of Maintenance Connection?

    Maintenance Connection offers the following features:

    • Activity dashboard
    • Asset lifecycle management
    • Asset management
    • Asset tracking
    • Assignment management
    • Assignment tracking
    • Automated scheduling
    • Cost tracking
    • Customizable reporting
    • Inventory control
    • Inventory tracking
    • Maintenance scheduling
    • Mobile access
    • Mobile integration
    • Preventive maintenance
    • Purchasing management
    • Real time notifications
    • Scheduling
    • Service history tracking
    • Status reporting
    • Task scheduling
    • Technician management
    • Work order management

    Q. Who are the typical users of Maintenance Connection?

    Maintenance Connection has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Maintenance Connection support?

    Maintenance Connection supports the following languages:

    English

    Q. What type of pricing plans does Maintenance Connection offer?

    Maintenance Connection has the following pricing plans:

    Subscription

    Q. Does Maintenance Connection support mobile devices?

    We do not have any information about what devices Maintenance Connection supports

    Q. What other apps does Maintenance Connection integrate with?

    We do not have any information about what integrations Maintenance Connection has

    Q. What level of support does Maintenance Connection offer?

    Maintenance Connection offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support