Maintenance Connection

Maintenance management for SMBs & large organizations

About Maintenance Connection

Maintenance Connection provides computerized maintenance management software (CMMS) to organizations of all sizes across the world. The solution supports various industries including energy, manufacturing, healthcare, facility management, government, recreation, mining, and transportation.

Maintenance Connection helps in managing assets and inventory, tracking orders, preventive maintenance, managing service requests. Users can layout an asset hierarchy including locations of assets within an organization. With the preventive maintenance module, users can automatically generate maintenance schedules at different frequencies. The software can be integrated with other systems such as enterprise resource planning, real-time location systems, finance, time tracking, and many more.

Maintenance Connection supports anywhere from 10 to 10,000 users, with three purchase models available: Cloud, Cloud Hybrid, and On-premise. The solutions can be accessed remotely via web browser and mobile application. The software comes with 7 layers of security architecture and modules.

Pricing starting from:

US$199,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Maintenance Connection

Key benefits of Maintenance Connection

  • Maintenance Connection enables technicians to fulfil maintenance orders on the go while keeping managers up to date on project status.

  • Users can monitor every asset and every asset location by creating an easy to interpret asset hierarchy.

  • Users can quickly access desired data through Maintenance Connection's customizable dashboards and configurable reports.

  • Users can prioritize tasks by due date, need, and more.

  • Maintenance schedules can be created automatically, at a varying frequency.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, United States

    Supported Languages

    English

    Pricing starting from:

    US$199,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Maintenance Connection

    Images

    Maintenance Connection Software - Maintenance Connection's work order module
    Maintenance Connection Software - Maintenance Connection's asset module
    Maintenance Connection Software - Maintenance Connection inventory management
    Maintenance Connection Software - Manage preventive maintencance with Maintence Connection
    Maintenance Connection Software - Generate reports with Maintenance Connection's report builder
    Maintenance Connection Software - Submit maintenance service requests with Maintenance Connection's Service Requester
    View 7 more
    Maintenance Connection video
    Maintenance Connection Software - Maintenance Connection's work order module Maintenance Connection Software - Maintenance Connection's asset module Maintenance Connection Software - Maintenance Connection inventory management Maintenance Connection Software - Manage preventive maintencance with Maintence Connection Maintenance Connection Software - Generate reports with Maintenance Connection's report builder Maintenance Connection Software - Submit maintenance service requests with Maintenance Connection's Service Requester

    Features

    Total features of Maintenance Connection: 62

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Asset Lifecycle Management
    • Asset Tracking
    • Audit Trail
    • Automated Scheduling
    • Barcoding/RFID
    • Billing & Invoicing
    • Calibration Management
    • Commercial Properties
    • Compliance Management
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customizable Reports
    • Document Management
    • Energy Management
    • Equipment Maintenance
    • Equipment Management
    • Equipment Tracking
    • Facility Management
    • Facility Scheduling
    • Fixed Asset Management
    • For Schools
    • Historical Reporting
    • Incident Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Job Management
    • Job Scheduling
    • Key & Lock Management
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multi-Location
    • Parts Management
    • Predictive Maintenance
    • Preventive Maintenance
    • Purchase Order Management
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Recurring Appointments
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Routing
    • Scheduling
    • Service History
    • Status Tracking
    • Task Scheduling
    • Technician Management
    • Third Party Integrations
    • Vendor Management
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management

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    eWorkOrders CMMS

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    Reviews

    Overall rating

    4,5 /5
    (285)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,3/5
    Customer Support
    4,6/5

    Already have Maintenance Connection?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 285
    Kevin H.
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Software Review

    Reviewed on 2018/11/13

    I highly recommend purchasing this program for any company that needs to track their equipment....

    I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

    Pros

    This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

    Cons

    The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

    Emily B.
    Overall rating
    • Industry: Facilities Services
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Product

    Reviewed on 2019/10/21

    This is a good product and the company really stands behind it. I have used competitor software and...

    This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

    Pros

    It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

    Cons

    Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

    Steven W.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 5.0 /10

    limited usefulness with Ipads

    Reviewed on 2017/02/10

    Our technicians use Ipads to access the program, and they are very limited in what they can see and...

    Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

    Pros

    It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

    Cons

    Tablet program is awkward and very limited use when used on its own.

    David J.
    Overall rating
    • Industry: Newspapers
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Benefits of using Maintenance Connection

    Reviewed on 2018/11/07

    We are using the desktop version to plan and analyse our PM strategy and work orders. The trades...

    We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
    The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
    We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

    Pros

    The ease of use in the configuration of MC is far better than what I experienced with different vendor.
    Most user options are a setting that the local administrator can change via a tick box option.
    The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

    Cons

    The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

    Response from Maintenance Connection

    David,

    Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer.

    All the best,

    Joanna H.
    Overall rating
    • Industry: Automotive
    • Company size: 5 001-10 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    CMMS Software You Can Use

    Reviewed on 2018/11/08

    We have been able to implement MTBF tracking and starting to analyze the data we've been collecting...

    We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

    Pros

    The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

    Cons

    If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

    Response from Maintenance Connection

    Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer.

    Thank you!

    Showing 5 reviews of 285 Read all reviews

    Maintenance Connection FAQs

    Below are some frequently asked questions for Maintenance Connection.

    Maintenance Connection offers the following pricing plans:

    • Starting from: US$199,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Subscription license: Recurring monthly or annual fee. Cloud and On-Premise deployments. Perpetual license: Higher up-front purchase (capital expenditure). Low annual support contract. Contact Maintenance Connection for detailed pricing information.

    Maintenance Connection has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Maintenance Connection supports the following languages:

    English

    Maintenance Connection supports the following devices:

    Android (Mobile), iPhone (Mobile)

    We do not have any information about what integrations Maintenance Connection has

    Maintenance Connection offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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