
About PawLoyalty Pro Software
PawLoyalty is a totally online, cloud-based software solution for those offering pet kennel and care services. The system provides a broad range of client management features designed specifically to organize the daily public-facing running of the business alongside behind the scenes administrative duties. Accessible 24/7 to owners and customers placing online bookings, PawLoyalty also integrates appointment reservation requesting and pet record editing into existing practice websites. Seven scheduling views allow pet check-ins, checkouts and employee/room assignments to be logged, while issuing automated email confirmations or reminders. Staff hours can also be tracked via online calendars, enabling the planning of leave and assisting with commission calculations and payroll.
Keep centralized customer and pet records with detailed fields for entering emergency contacts, treatment preferences, medical history and payment progress. The software allows profile photos to be added for visual identification, while social media integration encourages customer communities to be formed alongside opportunities for positive social marketing.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to PawLoyalty Pro Software
Key benefits of PawLoyalty Pro Software
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to PawLoyalty Pro Software
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Features
Total features of PawLoyalty Pro Software: 46
Alternatives
Gingr

PetExec

Revelation Pets

Kennel Connection

Reviews
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- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Innovative and User Friendly Software
Reviewed on 2017/11/15
Pros
The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees.
We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.
Cons
The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software upgrade
Reviewed on 2021/06/17
We have been using the same old system for over 20 years….when we Started the process of looking...
We have been using the same old system for over 20 years….when we Started the process of looking for a major system upgrade, we were very specific in what we needed to sustain and grow our business. Pawloyalty software program matched what we needed, and more! The implementation and constant communication with their team and ours has been great. It’s been two years and we are still constantly finding more ways to utilize their programs to help us grow!
Pros
When we upgraded to Paw Loyalty, we never realized how antiquated our system was.
We are much more efficient, we haven’t even been able to use all the great features yet, we’re working on implementing the marketing portion of Paw Loyalty, which will help grow our business. The best thing is that we no longer need a credit card machine, I have to do is press “charge”!
Cons
I believe that our system is it pretty complicated for a simple implementation. So software updates and creations are always being implemented. We appreciate the team in place at Pawloyalty…they are very responsive
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent Company & Product
Reviewed on 2022/04/24
Paw Loyalty is the most robust kennel management system I have ever used. As a franchisor and...
Paw Loyalty is the most robust kennel management system I have ever used. As a franchisor and franchisee, I and several other franchisees evaluated comparable kennel management software packages. We evaluated functionality as well as support models. Paw Loyalty was the choice. Over the years, [SENSITIVE CONTENT] and his team have delivered on every promise and on every request. I highly recommend him, his team and his entire suite of products.
Pros
Paw Loyalty is easy to use. From an owner perspective, the business reporting and marketing tools are very, very good.
Cons
Only 1 staff complaint and that is the speed at check out. However, our issue may be caused by our internet provider and not Paw Loyalty.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Do not buy in to this software
Reviewed on 2016/01/13
There are no pros but cons are many. Our experience with this software:
1) We did not have a good...
There are no pros but cons are many. Our experience with this software:
1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
Happy Holidays!
4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!
We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.
- Industry: Leisure, Travel & Tourism
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pet care industry
Reviewed on 2021/09/15
Impressed!
Impressed!
Pros
[SENSITIVE CONTENT] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance!
Cons
Weekend support needed. Team members could return calls faster.
Reasons for Switching to PawLoyalty Pro Software
[SENSITIVE CONTENT] professionalism and assistance.Response from PawLoyalty
Thanks for the review Carmela, we really appreciate your business and have loved working with you to streamline and grow your business.
For your weekend support, remember to use the weekend real-time text line instead of submitting a ticket. That way you will get the fastest response vs having to wait until Monday.
PawLoyalty Pro Software FAQs
Below are some frequently asked questions for PawLoyalty Pro Software.Q. What type of pricing plans does PawLoyalty Pro Software offer?
PawLoyalty Pro Software offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Small Business (up to 500 records): $70 per month Growth Plan (up to 2800 records): $110 per month Large Facility (unlimited records): $170 per month
Q. Who are the typical users of PawLoyalty Pro Software?
PawLoyalty Pro Software has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does PawLoyalty Pro Software support?
PawLoyalty Pro Software supports the following languages:
English
Q. Does PawLoyalty Pro Software support mobile devices?
PawLoyalty Pro Software supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does PawLoyalty Pro Software integrate with?
PawLoyalty Pro Software integrates with the following applications:
CardConnect Mobile, Credit Card Connection, Hippo Manager, Mailgun, SendGrid
Q. What level of support does PawLoyalty Pro Software offer?
PawLoyalty Pro Software offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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