PawLoyalty

One time I sent my entire list of daycare customers a report card that I was using as a test. I didn't ask Pawloyalty for help but tried to figure it out by myself, so it was totally my fault. The feature is actually really cool, I just learned how to use it the hard way. Pawloyalty is actually really good at offering training but I was poking around on my own.

There are no pros but cons are many. Our experience with this software:
1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
Happy Holidays!
4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!

We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.

I love that my customers are engaged and appreciate the extra effort that the software let's us provide.

I love that my staff learned the software in a matter of 90 minutes.

I love that it helps put processes around everything we do from operations to sales to employee mgmt.

I love that they are always adding new reports and other features that help us grow.

I love that their reporting can tell me how my business is performing.

I love that it manages employee time clocks & commissions.

I love that clients can book an appointment thru our website or facebook page.

I love that customer support staff answers the phone, is friendly and knows the product very well.

I would recommend anyone looking for software see a demo and talk to the PawLoyalty team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit.

Saves me time.
Helps me grow our business (add new customers, sell more to existing customers).
Keeps us organized.
Gives me visibility into how well my business is doing.
Keeps existing customers engaged.