PawLoyalty Pro Software

All-in-One Boarding, Daycare, Grooming & Training Software

About PawLoyalty Pro Software

PawLoyalty is a totally online, cloud-based software solution for those offering pet kennel and care services. The system provides a broad range of client management features designed specifically to organize the daily public-facing running of the business alongside behind the scenes administrative duties. Accessible 24/7 to owners and customers placing online bookings, PawLoyalty also integrates appointment reservation requesting and pet record editing into existing practice websites. Seven scheduling views allow pet check-ins, checkouts and employee/room assignments to be logged, while issuing automated email confirmations or reminders. Staff hours can also be tracked via online calendars, enabling the planning of leave and assisting with commission calculations and payroll.

Keep centralized customer and pet records with detailed fields for entering emergency contacts, treatment preferences, medical history and payment progress. The software allows profile photos to be added for visual identification, while social media integration encourages customer communities to be formed alongside opportunities for positive social marketing.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to PawLoyalty Pro Software

Key benefits of PawLoyalty Pro Software

  • Rich client management system for organizing commercial kennel and pet care services, accessible 24/7 online and via integration within existing websites.
  • Enable customers or staff to schedule appointments, while automating email booking confirmations, customer receipts, birthday E-cards and vaccination reminders.
  • Maintain centralized customer records and pet profiles complete with photos, contact addresses, dietary advice, behavioral notes, plus detailed medical histories.
  • Accept web-based appointment requests in real time, filtering services by availability and enabling customers to make payments online.
  • Engage customer communities with social media integration including Twitter and Facebook, alongside the issue of targeted monthly HTML newsletters.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to PawLoyalty Pro Software

    Images

    PawLoyalty Pro Software Software - PawLoyalty appointment booking with calendar scheduling
    PawLoyalty Pro Software Software - PawLoyalty's Front Desk Dashboard
    PawLoyalty Pro Software Software - A PawLoyalty pet profile
    PawLoyalty Pro Software Software - A PawLoyalty pet treatment summary sheet
    PawLoyalty Pro Software Software - Check-in Made Simple
    View 7 more
    PawLoyalty Pro Software video
    PawLoyalty Pro Software video
    PawLoyalty Pro Software Software - PawLoyalty appointment booking with calendar scheduling
    PawLoyalty Pro Software Software - PawLoyalty's Front Desk Dashboard
    PawLoyalty Pro Software Software - A PawLoyalty pet profile
    PawLoyalty Pro Software Software - A PawLoyalty pet treatment summary sheet
    PawLoyalty Pro Software Software - Check-in Made Simple

    Features

    Total features of PawLoyalty Pro Software: 46

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Automatic Backup
    • Availability Management
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Client Management
    • Client Portal
    • Commission Management
    • Confirmation/Reminders
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Forms
    • Document Storage
    • Drag & Drop
    • Electronic Payments
    • Email Alerts
    • Email Marketing
    • Employee Management
    • Event Calendar
    • Inventory Management
    • Mobile Grooming
    • Online Booking
    • Pet Birthday Tracking
    • Pet Grooming
    • Photo Management
    • Point of Sale (POS)
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Search/Filter
    • Service Catalog
    • Social Media Integration
    • Staff Management
    • Time Clock

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    PetExec

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    Revelation Pets

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    Kennel Connection

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    Reviews

    Overall rating

    4,6 /5
    (60)
    Value for Money
    4,7/5
    Features
    4,7/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have PawLoyalty Pro Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 60
    Anthony P.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Innovative and User Friendly Software

    Reviewed on 2017/11/15

    Pros

    The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees.

    We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.

    Cons

    The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.

    Debbie M.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Software upgrade

    Reviewed on 2021/06/17

    We have been using the same old system for over 20 years….when we Started the process of looking...

    We have been using the same old system for over 20 years….when we Started the process of looking for a major system upgrade, we were very specific in what we needed to sustain and grow our business. Pawloyalty software program matched what we needed, and more! The implementation and constant communication with their team and ours has been great. It’s been two years and we are still constantly finding more ways to utilize their programs to help us grow!

    Pros

    When we upgraded to Paw Loyalty, we never realized how antiquated our system was.
    We are much more efficient, we haven’t even been able to use all the great features yet, we’re working on implementing the marketing portion of Paw Loyalty, which will help grow our business. The best thing is that we no longer need a credit card machine, I have to do is press “charge”!

    Cons

    I believe that our system is it pretty complicated for a simple implementation. So software updates and creations are always being implemented. We appreciate the team in place at Pawloyalty…they are very responsive

    Kathy K.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Excellent Company & Product

    Reviewed on 2022/04/24

    Paw Loyalty is the most robust kennel management system I have ever used. As a franchisor and...

    Paw Loyalty is the most robust kennel management system I have ever used. As a franchisor and franchisee, I and several other franchisees evaluated comparable kennel management software packages. We evaluated functionality as well as support models. Paw Loyalty was the choice. Over the years, [SENSITIVE CONTENT] and his team have delivered on every promise and on every request. I highly recommend him, his team and his entire suite of products.

    Pros

    Paw Loyalty is easy to use. From an owner perspective, the business reporting and marketing tools are very, very good.

    Cons

    Only 1 staff complaint and that is the speed at check out. However, our issue may be caused by our internet provider and not Paw Loyalty.

    Roncy R.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Do not buy in to this software

    Reviewed on 2016/01/13

    There are no pros but cons are many. Our experience with this software:
    1) We did not have a good...

    There are no pros but cons are many. Our experience with this software:
    1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
    2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
    3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
    Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
    I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
    Happy Holidays!
    4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
    5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!

    We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.

    Carmela K.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Pet care industry

    Reviewed on 2021/09/15

    Impressed!

    Impressed!

    Pros

    [SENSITIVE CONTENT] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance!

    Cons

    Weekend support needed. Team members could return calls faster.

    Alternatives Considered

    PetExec and Gingr

    Reasons for Switching to PawLoyalty Pro Software

    [SENSITIVE CONTENT] professionalism and assistance.

    Response from PawLoyalty

    Thanks for the review Carmela, we really appreciate your business and have loved working with you to streamline and grow your business.

    For your weekend support, remember to use the weekend real-time text line instead of submitting a ticket. That way you will get the fastest response vs having to wait until Monday.

    Showing 5 reviews of 60 Read all reviews

    PawLoyalty Pro Software FAQs

    Below are some frequently asked questions for PawLoyalty Pro Software.

    PawLoyalty Pro Software offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Small Business (up to 500 records): $70 per month Growth Plan (up to 2800 records): $110 per month Large Facility (unlimited records): $170 per month

    PawLoyalty Pro Software has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    PawLoyalty Pro Software supports the following languages:

    English

    PawLoyalty Pro Software supports the following devices:

    iPhone (Mobile), iPad (Mobile)

    PawLoyalty Pro Software integrates with the following applications:

    CardConnect Mobile, Credit Card Connection, Hippo Manager, Mailgun, SendGrid

    PawLoyalty Pro Software offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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