PawLoyalty

Web-based client & pet management solution for kennel owners

4,6 /5 (49 reviews) Write a Review!

PawLoyalty Overview

What is PawLoyalty?

PawLoyalty is a totally online, cloud-based software solution for those offering pet kennel and care services. The system provides a broad range of client management features designed specifically to organize the daily public-facing running of the business alongside behind the scenes administrative duties. Accessible 24/7 to owners and customers placing online bookings, PawLoyalty also integrates appointment reservation requesting and pet record editing into existing practice websites. Seven scheduling views allow pet check-ins, checkouts and employee/room assignments to be logged, while issuing automated email confirmations or reminders. Staff hours can also be tracked via online calendars, enabling the planning of leave and assisting with commission calculations and payroll.

Keep centralized customer and pet records with detailed fields for entering emergency contacts, treatment preferences, medical history and payment progress. The software allows profile photos to be added for visual identification, while social media integration encourages customer communities to be formed alongside opportunities for positive social marketing.

PawLoyalty Overview

Pricing

Starting from
US$79,00/month

Pricing options

Free Trial
Subscription
Value for money

Professional (up to 500 records): $79 per month
Elite (up to 2800 records): $129 per month
Enterprise (unlimited records): $209 per month


PawLoyalty Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

PawLoyalty appointment booking with calendar scheduling
PawLoyalty's Company Portal screen
A PawLoyalty pet profile
A PawLoyalty pet treatment summary sheet
PawLoyalty's special pet instructions
PawLoyalty video PawLoyalty video PawLoyalty screenshot: PawLoyalty appointment booking with calendar scheduling PawLoyalty screenshot: PawLoyalty's Company Portal screen PawLoyalty screenshot: A PawLoyalty pet profile PawLoyalty screenshot: A PawLoyalty pet treatment summary sheet PawLoyalty screenshot: PawLoyalty's special pet instructions

PawLoyalty Reviews

PawLoyalty Reviews

Overall rating
4,6
/
5
Excellent
39

Very good
5

Average
1

Poor
1

Terrible
3

Value for Money
4,6
Features
4,5
Ease of Use
4,5
Customer Support
4,7
90% recommended this app
Anthony P.

Innovative and User Friendly Software


Amber J.

Pawloyalty is a great system and a huge step above from the Windows 95esque software we used...

One time I sent my entire list of daycare customers a report card that I was using as a test. I didn't ask Pawloyalty for help but tried to figure it out by myself, so it was totally my fault. The feature is actually really cool, I just learned how to use it the hard way. Pawloyalty is actually really good at offering training but I was poking around on my own.


Roncy R.

Do not buy in to this software

There are no pros but cons are many. Our experience with this software:
1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
Happy Holidays!
4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!

We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.


Nancy A.

Simple to Use. Great Support. Pet Parents Love the Report Cards

I love that my customers are engaged and appreciate the extra effort that the software let's us provide.

I love that my staff learned the software in a matter of 90 minutes.

I love that it helps put processes around everything we do from operations to sales to employee mgmt.

I love that they are always adding new reports and other features that help us grow.

I love that their reporting can tell me how my business is performing.

I love that it manages employee time clocks & commissions.

I love that clients can book an appointment thru our website or facebook page.

I love that customer support staff answers the phone, is friendly and knows the product very well.

I would recommend anyone looking for software see a demo and talk to the PawLoyalty team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit.


Omar Z.

So Much More than Software!

Saves me time.
Helps me grow our business (add new customers, sell more to existing customers).
Keeps us organized.
Gives me visibility into how well my business is doing.
Keeps existing customers engaged.


Anthony P.
Industry: Consumer Services
Company size: 11-50 Employees

Innovative and User Friendly Software

Used Daily for 1+ year
Reviewed on 2017/11/15
Review Source: Capterra

Pros

The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees.

We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.

Cons

The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Amber J.

Pawloyalty is a great system and a huge step above from the Windows 95esque software we used before.

Used Daily for 2+ years
Reviewed on 2017/11/15
Review Source: Capterra

One time I sent my entire list of daycare customers a report card that I was using as a test. I didn't ask Pawloyalty for help but tried to figure it out by myself, so it was totally my fault. The feature is actually really cool, I just learned how to use it the hard way. Pawloyalty is actually really good at offering training but I was poking around on my own.

Pros

I love that there are so many reports. As a manager, I want to know where my customers are coming from and how often they are using my services and what's contributing to my bottom line. I used to spend hours trying to get this data from my old system, but Pawloyalty has all these reports out of the box so it saved me a ton of time and I can see easily where my business and customers stand.

From an operational standpoint, it's very streamlined. I love how easily the software flows and it really enables my staff to work more efficiently. I can easily flow from one screen to the next which saves my employees time when booking appointments. It also helped simplify my operations in the back of house. The reports are very simple and can be run very quickly. I love that it is cloud based as my old system crashed often. We even lost power one day and with Pawloyalty, we were able to continue our operations without issue using tablets and cell phones which was super convenient for our staff and clients.

I also really love that the software is constantly being improved. Garret actually listened to some of my requests for improvements and it was nice to see these enhancements in the system pretty quickly and we continue to see new features often. There are also webinars that explain all the improvements so we're kept in the loop.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Roncy R.

Do not buy in to this software

Reviewed on 2016/01/13
Review Source: Capterra

There are no pros but cons are many. Our experience with this software:
1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted.
2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel.
3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email:
Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience.
I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season.
Happy Holidays!
4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response.
5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system!

We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.

Rating breakdown

Ease of Use
Customer Support

Nancy A.
Company size: 11-50 Employees

Simple to Use. Great Support. Pet Parents Love the Report Cards

Used Daily for 6-12 months
Reviewed on 2016/09/08
Review Source: Capterra

I love that my customers are engaged and appreciate the extra effort that the software let's us provide.

I love that my staff learned the software in a matter of 90 minutes.

I love that it helps put processes around everything we do from operations to sales to employee mgmt.

I love that they are always adding new reports and other features that help us grow.

I love that their reporting can tell me how my business is performing.

I love that it manages employee time clocks & commissions.

I love that clients can book an appointment thru our website or facebook page.

I love that customer support staff answers the phone, is friendly and knows the product very well.

I would recommend anyone looking for software see a demo and talk to the PawLoyalty team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit.

Pros

I love that my customers are engaged and appreciate the extra effort that the software let's us provide.

I love that my staff learned the software in a matter of 90 minutes.

I love that it helps put processes around everything we do from operations to sales to employee mgmt.

I love that they are always adding new reports and other features that help us grow.

I love that their reporting can tell me how my business is performing.

I love that it manages employee time clocks & commissions.

I love that clients can book an appointment thru our website or facebook page.

I love that customer support staff answers the phone, is friendly and knows the product very well.

Cons

See a demo and talk to their team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Omar Z.
Industry: Veterinary
Company size: 2-10 Employees

So Much More than Software!

Used Daily for 2+ years
Reviewed on 2017/05/18
Review Source: Capterra

Saves me time.
Helps me grow our business (add new customers, sell more to existing customers).
Keeps us organized.
Gives me visibility into how well my business is doing.
Keeps existing customers engaged.

Pros

- The support team is awesome & always answers our calls. They even proactively reach out to us and see how they can do better and help us get the most out of the software.
- We love that PawLoyalty is building so much functionality around Marketing. Pipeline tracking, automated marketing, call tracking... it's all amazing.
- Easy to see who the best customers are, how often they come & identify customers who should be coming more.
- The e-chart for tracking deliver/consumption of feedings, meds & activities is so cool.

Cons

I wish that the branded mobile app was included in the monthly cost vs an additional charge, but we can still just use online booking for free.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 49 user ratings
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PawLoyalty Pricing

PawLoyalty Pricing

Starting from
US$79,00/month
Free Trial
Subscription
Value for money

Professional (up to 500 records): $79 per month
Elite (up to 2800 records): $129 per month
Enterprise (unlimited records): $209 per month

Professional (up to 500 records): $79 per month
Elite (up to 2800 records): $129 per month
Enterprise (unlimited records): $209 per month

Value for Money
4,6/5
Based on 49 user ratings
Compare value for money rating with alternatives
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PawLoyalty Features

PawLoyalty Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 49 user ratings
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Categories

Additional information for PawLoyalty

Additional information for PawLoyalty

Key features of PawLoyalty

  • Add pet photos to profile records for easy identification
  • Automated Email Marketing
  • Call & Task Tracking
  • Commission Calculators
  • Create, track and serve appointments with online bookings
  • Digital Charting (food, meds, incidents, eliminations, lbs)
  • Digital Report Cards
  • Digital Whiteboard
  • Email confirmations, reminders, e-cards and receipts
  • Employee Timeclock
  • Google Style Grooming Calendar
  • Integrate booking services into existing practice websites
  • Integrates with Facebook and Twitter for social marketing
  • Lead Conversion Tracking
  • Log employee hours and assign to scheduled appointments
  • Maintain detailed pet records including medical history
  • Manage a retail inventory, checking product sales levels
  • Marketing via SMS/Text
  • Online Reservation Requests
  • Record full customer service and payment histories
  • Send monthly HTML or text-based newsletters to clients
  • Transfer existing records from previous software systems
  • Web calendar widgets make appointment scheduling intuitive

Benefits

  • Rich client management system for organizing commercial kennel and pet care services, accessible 24/7 online and via integration within existing websites.
  • Enable customers or staff to schedule appointments, while automating email booking confirmations, customer receipts, birthday E-cards and vaccination reminders.
  • Maintain centralized customer records and pet profiles complete with photos, contact addresses, dietary advice, behavioral notes, plus detailed medical histories.
  • Accept web-based appointment requests in real time, filtering services by availability and enabling customers to make payments online.
  • Engage customer communities with social media integration including Twitter and Facebook, alongside the issue of targeted monthly HTML newsletters.
  • PawLoyalty FAQs

    PawLoyalty FAQs

    Below are some frequently asked questions for PawLoyalty.

    Q. What type of pricing plans does PawLoyalty offer?

    PawLoyalty offers the following pricing plans:

    Starting from: US$79,00/month

    Pricing model: Subscription

    Free Trial: Available

    Professional (up to 500 records): $79 per month Elite (up to 2800 records): $129 per month Enterprise (unlimited records): $209 per month

    Q. What are the main features of PawLoyalty?

    PawLoyalty offers the following features:

    • Add pet photos to profile records for easy identification
    • Automated Email Marketing
    • Call & Task Tracking
    • Commission Calculators
    • Create, track and serve appointments with online bookings
    • Digital Charting (food, meds, incidents, eliminations, lbs)
    • Digital Report Cards
    • Digital Whiteboard
    • Email confirmations, reminders, e-cards and receipts
    • Employee Timeclock
    • Google Style Grooming Calendar
    • Integrate booking services into existing practice websites
    • Integrates with Facebook and Twitter for social marketing
    • Lead Conversion Tracking
    • Log employee hours and assign to scheduled appointments
    • Maintain detailed pet records including medical history
    • Manage a retail inventory, checking product sales levels
    • Marketing via SMS/Text
    • Online Reservation Requests
    • Record full customer service and payment histories
    • Send monthly HTML or text-based newsletters to clients
    • Transfer existing records from previous software systems
    • Web calendar widgets make appointment scheduling intuitive

    Q. Who are the typical users of PawLoyalty?

    PawLoyalty has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does PawLoyalty support?

    PawLoyalty supports the following languages:

    English

    Q. What type of pricing plans does PawLoyalty offer?

    PawLoyalty has the following pricing plans:

    Subscription

    Q. Does PawLoyalty support mobile devices?

    We do not have any information about what devices PawLoyalty supports

    Q. What other apps does PawLoyalty integrate with?

    PawLoyalty integrates with the following applications:

    Mailgun

    Q. What level of support does PawLoyalty offer?

    PawLoyalty offers the following support options:

    Phone Support, Online Support, Video Tutorials, Knowledge Base, FAQs, Forum