EngageIP Billing/OSS

EngageIP Billing/OSS

Subscription billing and usage rating platform

4.6/5 (5 reviews)

EngageIP Billing/OSS Overview

LogiSense Billing is an agile subscription billing and usage rating platform that is used to automate and optimize back office systems of organizations. The solution plays an important role in enabling service providers to increase their market efficiency and simultaneously realize competitive market advantages through real time capabilities. Many communication service providers trust LogiSense Billing for automating, optimizing and simplifying their overall back office systems. Simultaneously, these providers remain ahead in the market with increased operational efficiency and disruptive services. The solution also helps in maximizing monetization by creating services that address market demand through seamless and innovative billing capabilities.

The solution provides fully automated, streamlined and seamlessly integrated systems to eliminate complexities in the back office. It also gives service providers the option to customize the solution based on either an end-to-end model or a pick-and-choose components model. Service providers can offer personalized services that can be combined with existing services to meet their consumer demands. LogiSense Billing offers various features such as carrier access billing, billing & invoicing, post-paid systems, pre-paid systems, customer accounts, customizable billing, and flexible rate tables, among others. Some of the major customers of LogiSense Billing are Airbus, Cisco, Sierra Wireless, Ribbon, Vonage Business, PCCW Global and Infosat.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Canada, Europe, United Kingdom, United States

Supported Languages

English

EngageIP Billing/OSS Reviews

Overall rating
4.6/5
100% positive reviews
3
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Tausha T.

Highly recommended!

Reviewed on 2011/03/22
Review Source: Capterra

Overall, I am super happy with Logisense and the IP Engage product. The team we work with every day is incredibly knowledgeable, very helpful and patient. The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.

Pros

The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had.

The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.

Cons

There are a ton of components! It can be quite overwhelming to manage all of the available aspects of the system. Couple the already flexible options with any custom development and it's easy to become confused. I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option. We found that a lot of steps are generally required to do fairly basic things. For example-adding tax codes requires the setup of tax rates,then setting up the tax codes,& then going back to add the tax rates to the tax code. It would be easier to allow multiple actions to occur per screen (add the tax code and while there, add the tax rates). And I have many times wished the tool tips were complete on the site! I use them often, when available, to learn some of the terminology (especially when setting up roles!).

Rating breakdown

Ease of Use
Customer Support

Gene G.

EngageIP works great for us

Reviewed on 2011/12/09
Review Source: Capterra

EngageIP is a great system, and looking back at the handful of other things we considered am very pleased that we took this route. My life is much easier now that I have someone to call for help and to deal with the day to day maintenance. My boss is happy because we were able to decrease the number of call center reps that we need, and they have much better reporting. Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy. I would say you should definitely take a look at Logisense and EngageIP for OSS, it is flexible, scalable, and they are easily our most responsive vendor.

Pros

Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con

Cons

Also, the reporting is good. Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.

Rating breakdown

Ease of Use
Customer Support

James Y.

EngageIP does a heck of a lot for a billing platform and provides fairly good value.

Used Daily for 2+ years
Reviewed on 2018/02/09
Review Source: Capterra

Pros

EngageIP is customizable for business needs and can double as a ticketing platform for low volume ticket usage (it wasn't designed for high hit ticket systems). It's met our needs for years and their support team has been very helpful. In cases where we found complicated bugs or needed feature additions, they were very responsive.

Cons

In some cases, their bug response causes business issues. For example, if a billing report that's run monthly won't work, Logisense needs to respond immediately because of the time sensitive nature of these reports. They do what they can, but on occasion they do have issues pinning down a fix and implementing it quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Darren C.

Everything we needed

Reviewed on 2011/12/19
Review Source: Capterra

If you want a proven, reliable, quick to adapt and contiually evolving platform then this is the platform for you.
From a business partner point of view the company is professional, responsive and flexible and we could ask no more of them...very satisfied.

Pros

At Vibe we needed to automate our processes, create structured workflows and minimise any manual intervention. We wanted a product that could grow and elvolve with us, provide a standard interface regardless of what we plugged in at the back end and EngageIP does this and more. We originally tried to develop our own platform, then we came across EngageIP and soon realised we could never acheive what they have acheived and it was a quick process to cut our losses and move over and we have never regretted the decision since. EngageIP is the most powerful platform I have come across and I beleive they are destined for great things...

Cons

Getting to grips with how to best ultilise the platform is the biggest challenge. It is capable of so much, it just takes time to understand and formulate your own way of working, but they are their to help.

Rating breakdown

Ease of Use
Customer Support

Nanouchka D.

ENGAGE IP IS THE WAY TO GO!

Reviewed on 2012/01/18
Review Source: Capterra

Overall, EIP is a great product. The company is professional, responsive and flexible...we are very satisfied.

Pros

We have been using EIP since 2007. From the beginning, they were able to cater to our needs and since then evolve with us every step of the way. Today we are looking to make even bigger steps and EIP is there with us all the way. Really a great product and service #1

Cons

It can be quite overwhelming to manage all of the available aspects of the system; but the team is their to help whenever needed.

Rating breakdown

Ease of Use
Customer Support

EngageIP Billing/OSS Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact LogiSense for price / quotes.

EngageIP Billing/OSS Features

  • API

  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for EngageIP Billing/OSS

Key features of EngageIP Billing/OSS

  • Billing & Invoicing
  • Carrier Access Billing
  • Customer Accounts
  • Customizable Billing
  • Flexible Rate Tables
  • Internet
  • Post-Paid Systems
  • Pre-Paid Systems
  • Provisioning
  • Self Service Portal
  • Usage Rating
  • Voice over Internet Protocol

Benefits

  • LogiSense Billing enables service providers to enhance market efficiency and realize competitive market advantages through its real time capabilities.

  • The software helps in maximizing monetization by developing services that address market demand through seamless and innovative billing capabilities for any provider.

  • LogiSense Billing provides fully automated, streamlined and seamlessly integrated systems to eliminate complexities at back office.

  • Service providers can customize the solution based on either an end-to-end model or a pick-and-choose components model.

  • Service providers can offer personalized services that can be combined with existing services to meet their consumer demands

  • EngageIP Billing/OSS FAQs

    Below are some frequently asked questions for EngageIP Billing/OSS.

    Q. What type of pricing plans does EngageIP Billing/OSS offer?

    EngageIP Billing/OSS offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact LogiSense for price / quotes.

    Q. What are the main features of EngageIP Billing/OSS?

    EngageIP Billing/OSS offers the following features:

    • Billing & Invoicing
    • Carrier Access Billing
    • Customer Accounts
    • Customizable Billing
    • Flexible Rate Tables
    • Internet
    • Post-Paid Systems
    • Pre-Paid Systems
    • Provisioning
    • Self Service Portal
    • Usage Rating
    • Voice over Internet Protocol

    Q. Who are the typical users of EngageIP Billing/OSS?

    EngageIP Billing/OSS has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does EngageIP Billing/OSS support?

    EngageIP Billing/OSS supports the following languages:

    English

    Q. What type of pricing plans does EngageIP Billing/OSS offer?

    EngageIP Billing/OSS has the following pricing plans:

    Subscription

    Q. Does EngageIP Billing/OSS support mobile devices?

    We do not have any information about what devices EngageIP Billing/OSS supports

    Q. What other apps does EngageIP Billing/OSS integrate with?

    We do not have any information about what integrations EngageIP Billing/OSS has

    Q. What level of support does EngageIP Billing/OSS offer?

    EngageIP Billing/OSS offers the following support options:

    Online Support, Phone Support, Video Tutorials