LogiSense Billing

About LogiSense Billing
LogiSense is a cloud-based billing platform empowering companies to offer consumption-based pricing and billing. This automated subscription-based billing and real-time usage rating solution permits providers to diversify their product and service catalogs, streamline operational effectiveness, and adjust to industry and marketplace currents.
Key benefits of LogiSense Billing
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- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Best Billing and Invociing Solutiion For Business
Reviewed on 2024/12/17
Pros
It has served as well for billing and invoicing needs.
It is easy to use and supports third-party integration.
Cons
I think LogiSense Billing is flawless. It has never been problematic.
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- Ease of Use
- Customer Support
Highly recommended!
Reviewed on 2011/03/22
Overall, I am super happy with Logisense and the IP Engage product. The team we work with every...
Overall, I am super happy with Logisense and the IP Engage product. The team we work with every day is incredibly knowledgeable, very helpful and patient. The product itself has helped our organization streamline many of our processes and systems and it will contionue to grow, as we do.
Pros
The implementation team is absolutely stellar. We have always gotten what is essentially an immediate answer to any question posed. There has not really been a "no" answer given, if we need something that isn't available, it was quickly added, per our request. And I know that Rich Kozub worked some really late nights on our project and I appreciate his efforts greatly! This team has undoubtly provided the best vendor experience I have personally had.
The system is very flexible and there seems to be a way to make "anything" happen. Having a very unique customer base, I have a hard time imagining a company that could not utilize IP Engage.
Cons
There are a ton of components! It can be quite overwhelming to manage all of the available aspects of the system. Couple the already flexible options with any custom development and it's easy to become confused. I do worry about the long term upkeep & remembering how to add certain items to make the system behave as I need it to. The import options are very cumbersome & were not something that we could manage, thus resulting in a custom import option. We found that a lot of steps are generally required to do fairly basic things. For example-adding tax codes requires the setup of tax rates,then setting up the tax codes,& then going back to add the tax rates to the tax code. It would be easier to allow multiple actions to occur per screen (add the tax code and while there, add the tax rates). And I have many times wished the tool tips were complete on the site! I use them often, when available, to learn some of the terminology (especially when setting up roles!).
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EngageIP works great for us
Reviewed on 2011/12/09
EngageIP is a great system, and looking back at the handful of other things we considered am very...
EngageIP is a great system, and looking back at the handful of other things we considered am very pleased that we took this route. My life is much easier now that I have someone to call for help and to deal with the day to day maintenance. My boss is happy because we were able to decrease the number of call center reps that we need, and they have much better reporting. Accounting is happier because there is an accurate logging of payments and periods and all the things that make accountant happy. I would say you should definitely take a look at Logisense and EngageIP for OSS, it is flexible, scalable, and they are easily our most responsive vendor.
Pros
Prior to moving to EngageIP, we had used a OSS system that had been built in house by one person. It was not scalable or flexible. EngageIP is very scalable. Our first year of using it our customer base increased by 20+% and we did not have any issues with the hardware running for our call center or website. All of our customers come online in a 3 week period in August, and we did not have any issues. I was filled with stress this first year of moving to a new system, but spent lots of time waiting for something to go wrong, and nothing did. It is also very flexible. They have a great scripting system that allowed us to pretty easily tie into all of our back end provisioning systems. We can easily set up each client base to have their own unique packages of service. They are also very responsive to any requests that make. Whether it be asking how to do something, or for a change (almost exclusively something that had completely slipped our mind). -- continued in con
Cons
Also, the reporting is good. Frequently we will ask them for a custom report to be added because someone decided they needed a report with two specific fields, and they usually get done in a few hours.
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
EngageIP does a heck of a lot for a billing platform and provides fairly good value.
Reviewed on 2018/02/09
Pros
EngageIP is customizable for business needs and can double as a ticketing platform for low volume ticket usage (it wasn't designed for high hit ticket systems). It's met our needs for years and their support team has been very helpful. In cases where we found complicated bugs or needed feature additions, they were very responsive.
Cons
In some cases, their bug response causes business issues. For example, if a billing report that's run monthly won't work, Logisense needs to respond immediately because of the time sensitive nature of these reports. They do what they can, but on occasion they do have issues pinning down a fix and implementing it quickly.
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- Ease of Use
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Everything we needed
Reviewed on 2011/12/19
If you want a proven, reliable, quick to adapt and contiually evolving platform then this is the...
If you want a proven, reliable, quick to adapt and contiually evolving platform then this is the platform for you.
From a business partner point of view the company is professional, responsive and flexible and we could ask no more of them...very satisfied.
Pros
At Vibe we needed to automate our processes, create structured workflows and minimise any manual intervention. We wanted a product that could grow and elvolve with us, provide a standard interface regardless of what we plugged in at the back end and EngageIP does this and more. We originally tried to develop our own platform, then we came across EngageIP and soon realised we could never acheive what they have acheived and it was a quick process to cut our losses and move over and we have never regretted the decision since. EngageIP is the most powerful platform I have come across and I beleive they are destined for great things...
Cons
Getting to grips with how to best ultilise the platform is the biggest challenge. It is capable of so much, it just takes time to understand and formulate your own way of working, but they are their to help.
LogiSense Billing FAQs
Below are some frequently asked questions for LogiSense Billing.Q. What type of pricing plans does LogiSense Billing offer?
LogiSense Billing offers the following pricing plans:
- Starting from: US$5,000.00
- Free Trial: Not Available
Contact LogiSense for price / quotes.
Q. Who are the typical users of LogiSense Billing?
LogiSense Billing has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LogiSense Billing support?
LogiSense Billing supports the following languages:
English
Q. Does LogiSense Billing support mobile devices?
LogiSense Billing supports the following devices:
Q. What other apps does LogiSense Billing integrate with?
We do not have any information about what integrations LogiSense Billing has
Q. What level of support does LogiSense Billing offer?
LogiSense Billing offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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