Sapaad

Cloud-based Restaurant POS & Delivery Management System

4,4 /5 (29 reviews) Write a Review!

Sapaad Overview

What is Sapaad?

Sapaad is a cloud-based point-of-sale (POS) and restaurant management system for cafés, fast food chains, restaurants, home delivery, and take-away outlets of all sizes. The software supports various order types such as dine-in, walk-in, take-away, online, and home delivery, and can be implemented in a single location or multi-location business model.

Sapaad has stock and inventory management features which allow users to manage stock by inventory location, send purchase orders directly to suppliers, receive and transfer stock, run stock takes, and build par levels. With the recipe management feature, users can configure recipe ingredients, modify recipes and identify the cost effect of the ingredients on the menu item price. The software has a dashboard and reporting system which provides an array of sales and marketing insights, as well as information on stock such as low running stock, stock on hand and overall cost of goods.

Sapaad's add-ons include the online ordering module, in-built loyalty program, and SMS. It also has a Kitchen Display System that enhances kitchen operations and provides real-time insights into kitchen efficiency. Sapaad has also partnered with various third-party apps to provide accounting integration, food ordering platform integration, and more. The software has an affordable, pay-as-you-go pricing model, and is available to restaurants across the world. It offers affordable monthly and annual subscriptions based on the number of outlets.

Sapaad Overview

Pricing

Starting from
US$53,99/month

Pricing options

Free Trial
Subscription
Value for money

Monthly Subscription: $58.99/month
• 1 Outlet
• Cloud Point-of-Sale (POS) Web-Based/iPad App
• Unlimited Users
• Unlimited Devices

Annual Subscription: $53.99/month
• 1 Outlet
• Cloud Point-of-Sale (POS) Web-Based/iPad App
• Unlimited Users
• Unlimited Devices


Sapaad Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

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Sapaad Reviews

Sapaad Reviews

Overall rating
4,4
/
5
Excellent
16

Very good
10

Average
2

Poor
1

Terrible
0

Value for Money
3,8
Features
4,1
Ease of Use
4,6
Customer Support
4,6
90% recommended this app
Chad G.

Easy-to-use system. Top notch customer service!


Zakarya Z.

Best customer service over competition!


Ahmed A.

Good and can get better!

I generally like the product, but we need to enhance few things in inventory:
1) no report that gives us purchases by item.
2) no report that gives us consolidated or combined inventory for all locations for a certain date.


Nicola C.

Easy access of monitoring sales and identifying trends


Shafeer A.

Comprehensive and cost-effective


Chad G.
Industry: Restaurants
Company size: 11-50 Employees

Easy-to-use system. Top notch customer service!

Used Daily for 1+ year
Reviewed on 2018/08/08
Review Source: Capterra

Pros

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory.

It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on.

Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Cons

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Response from Sapaad

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Zakarya Z.
Industry: Restaurants
Company size: 11-50 Employees

Best customer service over competition!

Used Weekly for 1+ year
Reviewed on 2018/08/08
Review Source: Capterra

Pros

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go.

What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Cons

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen.

Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Response from Sapaad

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ahmed A.
Industry: Food & Beverages
Company size: 11-50 Employees

Good and can get better!

Used Daily for 1-5 months
Reviewed on 2016/12/06
Review Source: Capterra

I generally like the product, but we need to enhance few things in inventory:
1) no report that gives us purchases by item.
2) no report that gives us consolidated or combined inventory for all locations for a certain date.

Pros

Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Cons

One of the weakest POS systems:
- Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups.
- Can not add modifiers for combos!!
- Combos options and forced questions are not as smart as other systems.
- Does not allow us to define the forced question "Dine in" or "take away"

Response from Sapaad

Thank you for your valuable feedback.

One of the cool things about Sapaad is how frequently and continuously we update and improve it. In fact, we've designed Sapaad and its infrastructure to use the latest in technology so that it's conducive to rapid update. Just visiting our blog at www.sapaad.com/blog will give an insight into our philosophy if actively growing our product, and I'm sure you'll vouch for this yourself considering the number if improvements and upgrades we've added for free since you came on board.

On this note, we'd like to say that we've got lot of cool updates coming up during 2017, many of which not only address your feedback but will enhance your workflow and business reporting even further.

We will update our blog and also notify you when these updates go live.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Nicola C.
Industry: Food & Beverages
Company size: 11-50 Employees

Easy access of monitoring sales and identifying trends

Used Daily for 1+ year
Reviewed on 2018/08/08
Review Source: Capterra

Pros

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Cons

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Response from Sapaad

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Shafeer A.
Industry: Restaurants
Company size: 11-50 Employees

Comprehensive and cost-effective

Used Daily for 1+ year
Reviewed on 2018/08/08
Review Source: Capterra

Pros

We run our entire delivery and online ordering operations with Sapaad. Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for all our 15 locations.

They also have a strong support team on ground. They really take ownership of what they do. Any problem is resolved within a matter of minutes.

Cons

We have feature requests that we have communicated to the support team in Sapaad.

Response from Sapaad

Hi Shafeer, thanks for writing a review! We're happy to hear you mention our support team! They work hard to resolve any customer issues as fast as possible. We have some great new delivery and online ordering features coming out in the next few months that we know you'll absolutely love for your restaurant! We'll be sure to update you once they launch.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,7/10
Based on 29 user ratings
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Sapaad Pricing

Sapaad Pricing

Starting from
US$53,99/month
Free Trial
Subscription
Value for money

Monthly Subscription: $58.99/month
• 1 Outlet
• Cloud Point-of-Sale (POS) Web-Based/iPad App
• Unlimited Users
• Unlimited Devices

Annual Subscription: $53.99/month
• 1 Outlet
• Cloud Point-of-Sale (POS) Web-Based/iPad App
• Unlimited Users
• Unlimited Devices

Monthly Subscription: $58.99/month
• 1 Outlet
• Cloud Point-of-Sale (POS) Web-Based/iPad App
• Unlimited Users
• Unlimited Devices

Annual Subscription: $53.99/month
• 1 Outlet
• Cloud Point-of-Sale (POS) Web-Based/iPad App
• Unlimited Users
• Unlimited Devices

Value for Money
3,8/5
Based on 29 user ratings
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Sapaad Features

Sapaad Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,1/5
Based on 29 user ratings
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Categories

Additional information for Sapaad

Additional information for Sapaad

Key features of Sapaad

  • API for ERP Integration
  • Access Control
  • Automated End of Business Day
  • Barcode Scanning
  • Batch Production
  • Business Summary
  • Call Center Module
  • Call Center Order Taking System
  • Category-based Printing
  • Centralised Customer Database
  • Configurable Menu Items
  • Configurable Print Options
  • Customer Engagement
  • Customer Insights
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Delivery Management
  • Delivery Tracking
  • Food Cost Control
  • Franchise & Multi-branch Friendly
  • Franchise Management
  • Future Orders
  • Gift Cards & Coupons
  • In-built Loyalty Program
  • Integrated CRM
  • Inventory Optimization
  • Kitchen Display Screen
  • Kitchen Management
  • LIVE Business Dashboard
  • Local Printing
  • Menu Management
  • Move Table
  • Multi-Location
  • Multi-Store Management
  • Multi-dimensional Reporting
  • Multi-dimensional Reports
  • Multi-lingual Billing
  • Multi-lingual Menu
  • Multiple Payment Types
  • Network Printing
  • Offline Mode
  • Point of Sale
  • Real-time Reporting
  • Recipe Management
  • Referral Management
  • Remote Printing
  • SMS Communication
  • Sales Trends & Marketing Analysis
  • Send POs Directly To Suppliers
  • Service Screens
  • Split Bill
  • Split Table
  • Staff Management
  • Stock Management
  • Stock Receipts & Issues
  • Stock Requests & Transfers
  • Surcharges & Discount
  • Table Management
  • Tablet-friendly Order-taking
  • Tablet-friendly Stock Take
  • Tally Integration
  • Tip Management
  • Token Display Screen
  • Waste Management
  • Web & Mobile Ordering
  • Xero Integration

Benefits

• Sapaad software can be accessed on any device including smartphones, tablets, laptops, and desktops.

• Sapaad has an offline mode which enables users to run the software even without access to the internet.

• Users can monitor business and employee performance across operations.

• Users can add new outlets and stores with a single click.

• Sapaad provides an API interface for integration with ERP systems and accounting systems like Xero, Tally, and more.

Sapaad FAQs

Sapaad FAQs

Below are some frequently asked questions for Sapaad.

Q. What type of pricing plans does Sapaad offer?

Sapaad offers the following pricing plans:

Starting from: US$53,99/month

Pricing model: Subscription

Free Trial: Available

Monthly Subscription: $58.99/month • 1 Outlet • Cloud Point-of-Sale (POS) Web-Based/iPad App • Unlimited Users • Unlimited Devices Annual Subscription: $53.99/month • 1 Outlet • Cloud Point-of-Sale (POS) Web-Based/iPad App • Unlimited Users • Unlimited Devices

Q. What are the main features of Sapaad?

Sapaad offers the following features:

  • API for ERP Integration
  • Access Control
  • Automated End of Business Day
  • Barcode Scanning
  • Batch Production
  • Business Summary
  • Call Center Module
  • Call Center Order Taking System
  • Category-based Printing
  • Centralised Customer Database
  • Configurable Menu Items
  • Configurable Print Options
  • Customer Engagement
  • Customer Insights
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Delivery Management
  • Delivery Tracking
  • Food Cost Control
  • Franchise & Multi-branch Friendly
  • Franchise Management
  • Future Orders
  • Gift Cards & Coupons
  • In-built Loyalty Program
  • Integrated CRM
  • Inventory Optimization
  • Kitchen Display Screen
  • Kitchen Management
  • LIVE Business Dashboard
  • Local Printing
  • Menu Management
  • Move Table
  • Multi-Location
  • Multi-Store Management
  • Multi-dimensional Reporting
  • Multi-dimensional Reports
  • Multi-lingual Billing
  • Multi-lingual Menu
  • Multiple Payment Types
  • Network Printing
  • Offline Mode
  • Point of Sale
  • Real-time Reporting
  • Recipe Management
  • Referral Management
  • Remote Printing
  • SMS Communication
  • Sales Trends & Marketing Analysis
  • Send POs Directly To Suppliers
  • Service Screens
  • Split Bill
  • Split Table
  • Staff Management
  • Stock Management
  • Stock Receipts & Issues
  • Stock Requests & Transfers
  • Surcharges & Discount
  • Table Management
  • Tablet-friendly Order-taking
  • Tablet-friendly Stock Take
  • Tally Integration
  • Tip Management
  • Token Display Screen
  • Waste Management
  • Web & Mobile Ordering
  • Xero Integration

Q. Who are the typical users of Sapaad?

Sapaad has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Sapaad support?

Sapaad supports the following languages:

English

Q. What type of pricing plans does Sapaad offer?

Sapaad has the following pricing plans:

Subscription

Q. Does Sapaad support mobile devices?

We do not have any information about what devices Sapaad supports

Q. What other apps does Sapaad integrate with?

Sapaad integrates with the following applications:

Xero, Xero

Q. What level of support does Sapaad offer?

Sapaad offers the following support options:

Online Support, Phone Support, Knowledge Base, FAQs, Video Tutorials