Joblogic

Joblogic

Field Service Management Software. FREE 30-DAY TRIAL

4.6/5 (33 reviews)

Joblogic Overview

Joblogic is a web-based job management solution designed for use in any service and maintenance industry. It offers tools for job management, engineer scheduling, quoting, costing, invoicing and asset tracking. Alongside this, Joblogic also offers 2 exclusively designed engineer applications for both iOS and Android devices, which can be used offline.

The specially designed mobile application allows users to send job details to their engineers including; addresses, site notes, office comments, site asset details and previous servicing information. Engineers can then record in real-time any expenses, mileage, parts used and collect customer signatures to send back to the office users. This information can then be used to generate engineer timesheets. GPS tracking can also be used to verify engineer locations and travel records with Google Maps integration via the customer portal.

Alongside this, Joblogic also offers a range of most industry standard electronic forms and certificates such as Risk Assessments, AC & Chiller Certificates, Water Hygiene & Legionella Certifications, as well as most major Gas & Electrical Surveys. Bespoke forms or certificates can also be created to suit each company's needs. Most customer-facing documents such as quotes, invoices and job sheets can also be standardised and personalised to reflect your company branding.

Optionally, customers can be constantly connected to office staff and engineers through the Customer Portal which allows 24-hour access to job information. This will provide the Customer Portal users with access to real-time job updates, the ability to approve quotes and the function to log their own jobs. The Portal can also be customized with bespoke dashboards, company logos and a function to embed the portal into its user's own websites.

Pricing

Starting from
£30,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Joblogic Reviews

Overall rating
4.6/5
100% positive reviews
21
Excellent
12
Very good
0
Average
0
Poor
0
Terrible
Myles E.

First class customer service!

Used Daily for 1-5 months
Reviewed on 2019/01/25
Review Source: Capterra

We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency.

We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly.

We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken.

We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Pros

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email.

I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long.

The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Response from Tracer Management Systems

Myles, thank you so much for taking the time to review Joblogic.

It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too.

We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carole W.

Easy to use database with flexibility and good support

Used Daily for 2+ years
Reviewed on 2017/08/22
Review Source: Capterra

We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Pros

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Response from Tracer Management Systems

Hi Carole,
Thanks for you review of our software.
Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within.
We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system.

Regards
Joblogic Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James M.

Long term relationship with joblogic - always had great service!

Used Daily for 2+ years
Reviewed on 2017/08/22
Review Source: Capterra

Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Pros

The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons

The system can be too reliant on human input. Would like to see a few more automated features throughout.

Response from Tracer Management Systems

Hi James,
Thanks for the great review!
Always to good to hear feedback from one of our long standing customers.
Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature.
The automated features are on the horizon for you in the future and we will be in touch to discuss them with you.

Regards
Joblogic Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Vicki E.

Now that I have had formal training I feel I will be able to use job logic to its full potential

Used Daily for 2+ years
Reviewed on 2017/06/02
Review Source: Capterra

Pros

Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Cons

I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Response from Tracer Management Systems

Hi Vicki,
Thank you for taking the time to review our software.
We are happy that you have now found your feet with the software after some training.
We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer.

Thanks again!

The Joblogic Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Rebecca B.

JobLogic review following training

Used Daily for 1-5 months
Reviewed on 2016/09/06
Review Source: Capterra

We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Pros

Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Cons

That assets are displayed in the parts page.

Response from Tracer Management Systems

Hi Becky,
Thanks you for such a positive review for our team here in Birmingham and for the software as a whole.
Its good to know you found the team so helpful and that you have been well looked after by our training team.
Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help.
JobLogic

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Joblogic Pricing

Starting from
£30,00/month
Pricing options
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.

Billed Annually:
Basic - £30 per user per month
Premium - £35 per user per month
Enterprise - Contact us to discuss

Billed Monthly:
Basic - £35
Premium - £40
Enterprise - Only available with annual billing

Joblogic Features

  • Audit Trail
  • Automatic Notifications
  • Customizable Reporting
  • Invoice Management
  • Real Time Reporting

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Joblogic

Key features of Joblogic

  • Asset Surveying
  • Audit trail
  • Custom reports
  • Customer Job Logging
  • Customer Relationship Management (CRM)
  • Customer and site histories
  • Customer portal
  • Daily backups
  • Drag-and-drop diary
  • Electronic forms and certificates
  • Engineer Tracking
  • Full Asset Histories
  • Industry Standard Electronic Form Library
  • Invoicing
  • Job and asset histories
  • Job costing
  • Oil, Gas & Electric Certificates and Surveys
  • Parts Library
  • Permission-based access
  • Planned maintenance scheduling
  • Profit & loss reporting
  • Purchase ordering
  • Quoting
  • Response Time Monitoring
  • Risk assessments
  • Status notifications
  • Stock control
  • Travel and Labor Calculations
  • Warranties
  • Work In Progress Reporting
  • Workforce Scheduling

Benefits

Quotes, jobs, invoices and job sheets can all be generated through one central system, and are easily accessible via the Customer Portal or the web-based app.

The specially designed mobile app provides engineers with job information, asset details and previous site visits. The app is available on both iOS and Android, and has offline functionality.

Industry standard forms, including trade specific workflows and risk assessments, are built into the mobile application. Upon request, bespoke forms can be created to suit individual company needs.

The Customer Portal allows customers access to job information in real-time, the functionality to log their own repair calls, approve quotations and attach documentation.

Most reports on the system can be standardised and customised with company branding. Bespoke CSV reports can be exported to bring back company specific information that may be required.

Joblogic FAQs

Below are some frequently asked questions for Joblogic.

Q. What type of pricing plans does Joblogic offer?

Joblogic offers the following pricing plans:

Starting from: £30,00/month

Pricing model: Subscription

Free Trial: Available

30-day free trial, no credit card required.

Billed Annually:
Basic - £30 per user per month
Premium - £35 per user per month
Enterprise - Contact us to discuss

Billed Monthly:
Basic - £35
Premium - £40
Enterprise - Only available with annual billing

Q. What are the main features of Joblogic?

Joblogic offers the following features:

  • Asset Surveying
  • Audit trail
  • Custom reports
  • Customer Job Logging
  • Customer Relationship Management (CRM)
  • Customer and site histories
  • Customer portal
  • Daily backups
  • Drag-and-drop diary
  • Electronic forms and certificates
  • Engineer Tracking
  • Full Asset Histories
  • Industry Standard Electronic Form Library
  • Invoicing
  • Job and asset histories
  • Job costing
  • Oil, Gas & Electric Certificates and Surveys
  • Parts Library
  • Permission-based access
  • Planned maintenance scheduling
  • Profit & loss reporting
  • Purchase ordering
  • Quoting
  • Response Time Monitoring
  • Risk assessments
  • Status notifications
  • Stock control
  • Travel and Labor Calculations
  • Warranties
  • Work In Progress Reporting
  • Workforce Scheduling

Q. Who are the typical users of Joblogic?

Joblogic has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Joblogic support?

Joblogic supports the following languages:

English

Q. What type of pricing plans does Joblogic offer?

Joblogic has the following pricing plans:

Subscription

Q. Does Joblogic support mobile devices?

Joblogic supports the following devices:

Android, iPhone, iPad

Q. What other apps does Joblogic integrate with?

Joblogic integrates with the following applications:

FreeAgent, KashFlow, QuickBooks, Sage 500, Xero

Q. What level of support does Joblogic offer?

Joblogic offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials