Loyal Zoo

Digital loyalty card service for SME retailers and eateries

About Loyal Zoo

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.

Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.

Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.

Key benefits of Loyal Zoo

  • Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

  • Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

  • A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

  • When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

  • Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Images

    Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.
    Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.
    Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.
    On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.
    Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).
    Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.
    Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.
    View 8 more
    Loyal Zoo video Loyal Zoo screenshot: Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently. Loyal Zoo screenshot: Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals. Loyal Zoo screenshot: Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running. Loyal Zoo screenshot: On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions. Loyal Zoo screenshot: Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses). Loyal Zoo screenshot: Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time. Loyal Zoo screenshot: Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.

    Features

    Total features of Loyal Zoo: 23

    • API
    • Activity Tracking
    • Alerts/Notifications
    • CRM
    • Customer Profiles
    • Customizable Branding
    • Data Import/Export
    • Incentive Management
    • Labeling
    • Loyalty Cards
    • Loyalty Program
    • Membership Management
    • Multi-Channel Marketing
    • Point of Sale (POS)
    • Progress Reports
    • Promotions Management
    • Real Time Data
    • Real Time Notifications
    • Retention Management
    • Rewards Management
    • SMS Marketing Managment
    • Social Promotion
    • Summary Reports

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    Reviews

    Overall rating

    4,4 /5
    (91)
    Value for Money
    4,3/5
    Features
    4/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have Loyal Zoo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 91
    Ben K.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Best Loyalty Program We Have Used To Date!

    Reviewed on 2018/01/20

    Pros

    The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

    Cons

    My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

    Response from Loyalzoo

    Thanks for your feedback Ben!
    To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
    Cheers.

    Hoang T.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Most bang for your buck

    Reviewed on 2021/03/19

    I love the ease and the pricing for this product makes it an easy choice

    I love the ease and the pricing for this product makes it an easy choice

    Pros

    Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer.
    1)You can customize your points
    2)It has a history of clients' activities
    3)It is inexpensive
    4)You can also use their texting feature to text clients for promos
    5)You can add notes for each client essentially creating a client profile

    Cons

    For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.

    Hope J.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Great potential ...but it’s not there yet!

    Reviewed on 2020/10/19

    Customer experience is amazing!

    Customer experience is amazing!

    Pros

    LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover.

    The messaging and promotions feature is great.

    Cons

    If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work.

    The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable.

    The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

    Response from Loyalzoo

    Hi Hope,

    Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience.

    All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

    Shannon M.
    Overall rating
    • Industry: Pharmaceuticals
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Loyal Zoo Rocks

    Reviewed on 2021/03/23

    Excellent ease of use and speedy transactions.

    Excellent ease of use and speedy transactions.

    Pros

    Ease of saving credit card information and ease of charging future purchases

    Cons

    There are couple of times at the beginning when we were trying to enter new customers and an existing customer's profile was still open. A different customer's credit card was then loaded onto the new customer. We have learned to refresh every single time to avoid this issue.

    Response from Loyalzoo

    Hi Shannon,

    Thank you so much for your kind feedback! We always really appreciate it.

    I think you might be referring to an old bug we head where previous customers remained selected, but if you are still seeing anything like this persist, just let us know at [email protected] so I can investigate for you.

    Thanks again Shannon : )

    Jeff S.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Cant believe it took me so long to install this!

    Reviewed on 2019/06/28

    As you can see from the rest of this review the software is brilliant and definitely encourages...

    As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

    Pros

    This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

    Cons

    I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

    Response from Loyalzoo

    Hey Jeff,

    Thanks so much for your kind words!

    If you wouldn't mind dropping us an email to [email protected] as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

    Showing 5 reviews of 91 Read all reviews

    Loyal Zoo FAQs

    Below are some frequently asked questions for Loyal Zoo.

    Loyal Zoo offers the following pricing plans:

    • Starting from: US$57,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $57/month per store, this includes: - 7 day free trial - stamps or points based rewards system - 2 x marketing messages a month - no contracts, cancel anytime - runs on most point-of-sale systems Annual subscription available, offering 2 months free, for $570/year. Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

    We do not have any information about Loyal Zoo features

    Loyal Zoo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Loyal Zoo supports the following languages:

    English

    Loyal Zoo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Loyal Zoo integrates with the following applications:

    Clover, Lightspeed Retail

    Loyal Zoo offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Loyal Zoo.