Loyalzoo

Digital loyalty card service for SME retailers and eateries

4,5 /5 (79 reviews) Write a Review!

Loyalzoo Overview

What is Loyalzoo?

Loyalzoo allows small to medium sized businesses run their own loyalty program quickly and easily. The application enables businesses to set up a loyalty program to run digitally on their electronic point-of-sale terminal, with customers no longer required to keep paper or plastic loyalty cards.

Businesses can tailor-make their loyalty rewards program by choosing to run points based loyalty or a digital punch card. Up to three rewards can be created to incentivize customers to spend more and increase customer retention.

Customers can easily join loyalty programs by providing just their name and phone number/email, or by downloading the free Loyalzoo mobile app. Staff members then award points or stamps on the point-of-sale terminal, instantly updating customers points/stamps to their smart phone.

Data can be imported from other existing loyalty programs including Fivestars and AppCard. Loyalzoo is also natively integrated in the Clover point-of-sale terminal and is available on the Clover app market, as well as on Lightspeed.

Loyalzoo Overview

Pricing

Starting from
US$57,00/month

Pricing options

Free Trial
Subscription
Value for money

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.


Loyalzoo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently.
Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals.
Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running.
On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions.
Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses).
Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time.
Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.
Loyalzoo screenshot: Loyalzoo's point-of-sale software runs on any electronic device and most EPOS systems, allowing staff to award customers points, stamps and rewards quickly & efficiently. Loyalzoo screenshot: Loyalzoo can be installed on most electronic POS systems, and runs natively on Clover terminals. Loyalzoo screenshot: Your Loyalzoo merchant dashboard is where you create and manage your loyalty program.  It also gives you access to important consumer insights and a weekly success email outlines how well your loyalty program is running. Loyalzoo screenshot: On the dashboard check your full customer list with detailed information and trending charts. Customer data can also be imported from other loyalty services, such as Fivestars, Appcard and most proprietary card-based solutions. Loyalzoo screenshot: Customers can join your loyalty program by giving you their mobile number or email. Alternatively they can download our free mobile app, which checks them in to your business automatically (ideal for fast paced businesses). Loyalzoo screenshot: Put your brand into the free Loyalzoo mobile app so your customers can recognise and associate with your brand every time. Loyalzoo screenshot: Easily send marketing messages to your customers. Set them up in your merchant dashboard, our intelligent delivery system will use SMS, email or push notifications based on each customer's preferences.

Loyalzoo Reviews

Loyalzoo Reviews

Overall rating
4,5
/
5
Excellent
46

Very good
25

Average
8

Poor
0

Terrible
0

Value for Money
4,4
Features
4
Ease of Use
4,5
Customer Support
4,8
90% recommended this app
Ben K.

Best Loyalty Program We Have Used To Date!


Jeff S.

Cant believe it took me so long to install this!

As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!


Gregg J.

Best Loyalty Texting Program I have found.

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.


Hope J.

Great potential ...but it’s not there yet!

Customer experience is amazing!


Brittany G.

A great loyalty program for small businesses


Ben K.

Best Loyalty Program We Have Used To Date!

Used Daily for 6-12 months
Reviewed on 2018/01/20
Review Source: Capterra

Pros

The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons

My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Response from Loyalzoo

Thanks for your feedback Ben!
To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
Cheers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jeff S.
Industry: Retail
Company size: 11-50 Employees

Cant believe it took me so long to install this!

Used Daily for 6-12 months
Reviewed on 2019/06/28
Review Source: Capterra

As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

Pros

This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

Cons

I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

Response from Loyalzoo

Hey Jeff,

Thanks so much for your kind words!

If you wouldn't mind dropping us an email to [email protected] as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gregg J.
Industry: Retail
Company size: 2-10 Employees

Best Loyalty Texting Program I have found.

Used Daily for 1+ year
Reviewed on 2020/10/06
Review Source: Capterra

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

Pros

I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

Cons

-Easier way to look at customer point history.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Hope J.
Industry: Hospitality
Company size: 11-50 Employees

Great potential ...but it’s not there yet!

Used Daily for 6-12 months
Reviewed on 2020/10/19
Review Source: Capterra

Customer experience is amazing!

Pros

LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover.

The messaging and promotions feature is great.

Cons

If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work.

The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable.

The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

Response from Loyalzoo

Hi Hope,

Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience.

All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Brittany G.
Industry: Retail
Company size: 2-10 Employees

A great loyalty program for small businesses

Used Daily for 6-12 months
Reviewed on 2020/10/13
Review Source: Capterra

Pros

The software provides all of the basic and most important functions of a loyalty program, without extras, at a fair and reasonable price point.

Cons

While it is generally user-friendly, editing points or merging customers could be improved upon to make the experience even more user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 79 user ratings
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Loyalzoo Pricing

Loyalzoo Pricing

Starting from
US$57,00/month
Free Trial
Subscription
Value for money

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

Value for Money
4,4/5
Based on 79 user ratings
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Loyalzoo Features

Loyalzoo Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 79 user ratings
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Categories

Additional information for Loyalzoo

Additional information for Loyalzoo

Key features of Loyalzoo

  • "Hands free" and "app free" customer signup
  • Ability to add customer notes
  • Automated labelling of VIP customers
  • Automatic SMS and emails
  • Campaign success reports
  • In app branding
  • Runs on most point-of-sale systems
  • Smart multi-channel marketing message delivery

Benefits

  • Businesses who run a loyalty program on average increase their revenues by 11%, without reducing margins

  • Research shows that customers who are loyalty club members spend up to 2x more than customers who are not part of a loyalty program.

  • A Loyalzoo loyalty program can be set up in less than 3 minutes and requires no tech knowledge or experience.

  • When a customer signs up for a Loyalzoo app via Facebook, their check-in appears on their newsfeed giving valuable exposure.

  • Loyalzoo loyalty points/ stamps can be collected and redeemed across many locations - as well as online - for multi-store or eCommerce businesses.

  • Loyalzoo FAQs

    Loyalzoo FAQs

    Below are some frequently asked questions for Loyalzoo.

    Q. What type of pricing plans does Loyalzoo offer?

    Loyalzoo offers the following pricing plans:

    Starting from: US$57,00/month

    Pricing model: Subscription

    Free Trial: Available

    $57/month per store, this includes: - 7 day free trial - stamps or points based rewards system - 2 x marketing messages a month - no contracts, cancel anytime - runs on most point-of-sale systems Annual subscription available, offering 2 months free, for $570/year. Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

    Q. What are the main features of Loyalzoo?

    Loyalzoo offers the following features:

    • "Hands free" and "app free" customer signup
    • Ability to add customer notes
    • Automated labelling of VIP customers
    • Automatic SMS and emails
    • Campaign success reports
    • In app branding
    • Runs on most point-of-sale systems
    • Smart multi-channel marketing message delivery

    Q. Who are the typical users of Loyalzoo?

    Loyalzoo has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Loyalzoo support?

    Loyalzoo supports the following languages:

    English

    Q. What type of pricing plans does Loyalzoo offer?

    Loyalzoo has the following pricing plans:

    Subscription

    Q. Does Loyalzoo support mobile devices?

    Loyalzoo supports the following devices:

    Android, iPhone

    Q. What other apps does Loyalzoo integrate with?

    Loyalzoo integrates with the following applications:

    Clover, Epos Now, Lightspeed POS

    Q. What level of support does Loyalzoo offer?

    Loyalzoo offers the following support options:

    Online Support, Phone Support, Video Tutorials