Punchpass

Punchpass

Customer & attendance tracking for yoga and fitness studios

4.7/5 (26 reviews)

Punchpass Overview

Punchpass lets you manage your group classes simply and beautifully. We offer pass and punch card sales and tracking software which offers online sales and payment, attendance tracking, scheduling, reservation, reporting, and self check-in capabilities. We have many fans, including fitness studios, instructors, and personal trainers. But Punchpass is also loved by other types of business who offer group services, such as dog obedience schools and academic tutoring programs.

Punchpass allows you to create multiple pass types, single class passes, multi-visit punchcards, unlimited passes, class-specific passes, and discount codes. Customers can buy passes online, with integrated payment processing, and Punchpass automatically sends out purchase confirmation emails which can be customized by users. Attendance can be taken at classes, both through self check-in by customers, and users marking attendance within a class through a computer, tablet, or smartphone. New customers can be added, and passes assigned, while attendance is being taken, with Punchpass automatically flagging any customers without passes.

Punchpass presents users with monthly summaries of their business performance, including information on the number of passes sold, total revenue, and revenue by class. Users can also view more detailed reports, and download data in CSV format. Full customer histories can be accessed, with details of active and expired passes, and class attendance, which can be used to target emails to particular customer groups, such as those who have not attended a class in the last month.

Your customers can log into Punchpass online to view their purchase and class histories, purchase passes, check class schedules, make reservations, and more.

You can allow other instructors and staff to help with the administrative duties, including taking attendance and selling passes in person. You can restrict their access as necessary.

Pricing

Starting from
US$34,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Traditional), Dutch, English, French, German and 4 others, Japanese, Norwegian, Spanish, Swedish

Punchpass Reviews

Overall rating
4.7/5
96% positive reviews
20
Excellent
5
Very good
0
Average
0
Poor
1
Terrible
Verified Reviewer

Amazing customer service and a product that ticks most of the boxes that a small business would want

Used Daily for 1-5 months
Reviewed on 2018/02/01
Review Source: Capterra

Reduced software costs
Ease of booking classes for customers increased
Functionality for class instructors increased

Pros

What initially drew me to Punchpass was the cost for service, compared to other software which contained so many confusing features that we didn't need for a cost that we couldn't easily afford, Punchpass does almost everything that we need as a small business spread across multiple locations that we need.
It allows us to have control as administrators but also to delegate certain responsibility to our instructors and let's them have control of their own schedule which is important to us.
It allows our customers to easily locate classes near to them, and allows us to streamline our waiver, and class check in process.
Customer support is very responsive to requests and are a pleasure to deal with.

Cons

There are slight inconsistencies between the desktop and mobile version of the customer portal, and there are slight differences in display when logged in to not logged in.
There is no reporting dashboard, and the reports that are available are quite simple.

Response from Trillo

Thank you for taking the time to submit a review! A reporting dashboard is in the plans for Spring 2018. It's definitely needed!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ally G.

FANTASTIC - software & service! After a long hunt, have found!!

Used Daily for 1-5 months
Reviewed on 2016/08/10
Review Source: Capterra

I have trialled many softwares for our yoga studio, and implemented a few of them. They were all messy for something that's meant to make it smoother! Punchpass is simple, fast and really effective. And they're always right there in response when you have questions - I've had MANY, despite it being more intuitive & straightforward than any other software I've tried, and they've always, always, been obliging. And while not the cheapest, it's far from the most expensive. Can't recommend highly enough.

Pros

Ease. Simplicity. Clarity. SImple and fast upon book in before class. Easy for students to use. Gives totals of passes sold, so helps with the books.

Cons

There's not yet a waitlist capacity, which they tell me though is in the pipeline - this would be really, really helpful. Also passes can get lost if the clients don't make an account before they purchase it - would be great to take the ability for them to do this away as it's a bit of a problem. And lastly the name! But it's still great software - unsurpassed.

Response from Trillo

Hi Ally-

Thank you SO much for taking the time to write such a lovely review of Punchpass. You warmed our hearts with your very kind words ¿.

And good news! We JUST added an easy way for you to restrict pass purchases to those who are logged on to Punchpass. Thanks for the suggestion!

Best,
Sharon

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dave M.

One word: Awesome. The team at PunchPass should be the gold standard for customer service.

Used Daily for 6-12 months
Reviewed on 2018/05/08
Review Source: Capterra

Pros

Incredibly easy to setup. Incredibly easy to use. Full feature set. Allows us to focus on running our studio rather than spending hours and hours dealing with IT headaches as was the case before we discovered PunchPass. Loving the newly released version.

Cons

I don't really have any cons. If I could add a feature it would be geo-location functionality that would promote our studio to potential clients doing a search on Google or in the PunchPass ecosystem.

Response from Trillo

Hi Dave - Thanks for the review! And interesting idea about the location for Google searches. I could see how adding your business location to the tags we have on your Public schedule might help. I'll make a note of it!

Best,
The Punchpass Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brian K.

Most of the features for the right price

Used Daily for 1-5 months
Reviewed on 2017/03/28
Review Source: Capterra

The team over at Punchpass have been great! They have a simple straightforward chat client on all their pages and have been 100% responsive with 24 hours or less of all my requests. The software is going to meet all of our needs for right now. We are a woodshop and offer classes and shop time. Members can check online to see if the shop has open slots and can schedule before they come in. This keeps the shop from getting crowed at any given time. We also have the ability to open up classes to the general public for a price. Could be a little easier when we do mass edits, but part of the beauty of Punchpass is the simplicity and not having too many features helps them stay focused on their core competency.

Pros

Simple and straight forward to use.

Cons

There are some limits on mass updates and uploads. However the team is very responsive to special requests.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

We absolutely love using Punchpass as our reservation system for our wellness studio.

Used Daily for 6-12 months
Reviewed on 2018/05/04
Review Source: Capterra

Pros

Using Punchpass was a breath of fresh air after having tried MindBody for a few month, paid an unjustifiable amount of money, had terrible customer service and couldn't get all the functionalities we wanted. Punchpass simplifies the admin side of it. It integrates with Stripe and their customer service is amazing.

Cons

The design and client experience isn't the most beautiful. However, a lot of improvements have been made lately and the site looks much better/modern now!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Punchpass Pricing

Starting from
US$34,00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial. No credit card required.

Punchpass has 3 pricing plans to fit your needs and your budget. We offer full support, unlimited users, and unlimited data with all plans.

We have a free 2-week trial, if you'd like to check it out yourself. We don't take your credit card, and there's absolutely no obligation. Sometimes it's good to get a feel for things so you can see for yourself what it's like. Our customers really like it!

We're always happy to answer questions during your trial period too. The trial is guided -- you can add a class to your schedule, add a test customer & see how it all works. if you like it, we can get your data over & you'll be ready to go!

The trial is fully featured, so you can see exactly how everything works before you start paying for the service.
We'd love to help you out!

Punchpass Features

  • Customizable Templates
  • Electronic Payments

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Punchpass

Key features of Punchpass

  • Attendance tracking
  • Bulk email
  • Class reservations
  • Customer histories
  • Customer logins
  • Customer reports
  • Customer self check-in
  • Customizable automated emails
  • Data backups
  • Instructor logins
  • Monthly summaries
  • Multi-currency
  • Multi-language
  • Online pass purchases
  • Online payments
  • Online schedule
  • Purchase histories
  • Restricted passes
  • Revenue tracking
  • Segmented emails

Benefits

Online class schedule
Customer self check-in
Custom email creation & delivery
Automated email receipts and reminders
Full reporting
Sell passes online
Accept customer reservations
Waitlists for full classes
Offer series and workshops
Private 1-on-1 sessions
Sell recurring memberships
Collect online waivers
Offer customer logins so your clients can easily:
- Check their current pass status
- Purchase new passes
- See their upcoming reservations
- Book into classes quickly
- See their attendance history

Punchpass FAQs

Below are some frequently asked questions for Punchpass.

Q. What type of pricing plans does Punchpass offer?

Punchpass offers the following pricing plans:

Starting from: US$34,00/month

Pricing model: Subscription

Free Trial: Available

14-day free trial. No credit card required.

Punchpass has 3 pricing plans to fit your needs and your budget. We offer full support, unlimited users, and unlimited data with all plans.

We have a free 2-week trial, if you'd like to check it out yourself. We don't take your credit card, and there's absolutely no obligation. Sometimes it's good to get a feel for things so you can see for yourself what it's like. Our customers really like it!

We're always happy to answer questions during your trial period too. The trial is guided -- you can add a class to your schedule, add a test customer & see how it all works. if you like it, we can get your data over & you'll be ready to go!

The trial is fully featured, so you can see exactly how everything works before you start paying for the service.
We'd love to help you out!

Q. What are the main features of Punchpass?

Punchpass offers the following features:

  • Attendance tracking
  • Bulk email
  • Class reservations
  • Customer histories
  • Customer logins
  • Customer reports
  • Customer self check-in
  • Customizable automated emails
  • Data backups
  • Instructor logins
  • Monthly summaries
  • Multi-currency
  • Multi-language
  • Online pass purchases
  • Online payments
  • Online schedule
  • Purchase histories
  • Restricted passes
  • Revenue tracking
  • Segmented emails

Q. Who are the typical users of Punchpass?

Punchpass has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does Punchpass support?

Punchpass supports the following languages:

Chinese (Traditional), Dutch, English, French, German, Japanese, Norwegian, Spanish, Swedish

Q. What type of pricing plans does Punchpass offer?

Punchpass has the following pricing plans:

Subscription

Q. Does Punchpass support mobile devices?

We do not have any information about what devices Punchpass supports

Q. What other apps does Punchpass integrate with?

Punchpass integrates with the following applications:

Stripe

Q. What level of support does Punchpass offer?

Punchpass offers the following support options:

Knowledge Base, Online Support