WebRezPro
About WebRezPro
WebRezPro is a cloud-based hospitality property management system designed for independent and chain hotels, hostels, campgrounds, and vacation rentals, which offers an online booking system and multiple third-party integrations and partnerships.
WebRezPro’s inbuilt online room reservation system allows users to provide special rates for travel agents, corporate clients, or preferred guests, and advertise last-minute room sales, as well as create reservation packages, bundling rooms with tours or activities. Discounted rates can also be offered to groups such as senior citizens, auto club members, and more. Integrations with FlipKey, InnLink, SynXis, Genares, and others enable two-way interfacing between WebRezPro and the Global Distribution System (GDS), alongside links with Booking.com and Expedia QuickConnect.
WebRezPro can be used to reserve blocks of rooms for groups, special events, or tour operators, with special rates applied and the option to set release dates, after which unused allocation is returned to inventory. Charges for group bookings can be assigned to master or individual invoices, and payments can be applied either to the group booking or to individual reservations. Hourly bookings can also be enabled, allowing multiple bookings to be attached to a single room, such as a conference room, on one day.
WebRezPro can also be used in hostels, vacation rentals, and campgrounds, with customizable unit types for campgrounds, including cabins, tent sites, and RV sites, private rooms and dorm setups in hostels, with the ability to designate dorms as male, female, or mixed, and electronic signature check-in and owner payout capabilities for vacation rentals.
Key benefits of WebRezPro
Room reservations can be packaged with other products, including tours and activities, and discounts offered for groups including senior citizens, auto club members, and more.
Rooms can be set aside in blocks, with special rates, for special events, group bookings, or tour operators, with release dates to automatically return inventory if the room allocation is unused.
Group bookings can be managed with master or individual invoices and reservations, and payments applied either to the group booking or to individual reservations.
Customize automated emails to be sent pre-arrival and after a stay, and use templates for confirmations, rental agreements, waiting lists, and more.
Optional module for hourly bookings allows a single room to be booked multiple times for a single day, for facilities such as conference rooms.
Booking setups can be customized for campsites, including cabins, tent sites, and RV sites, and hostels, with private rooms and dorm beds.
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- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Top notch group with excellent customer service and responsive tech support.
Reviewed on 2018/07/19
Pros
We are really happy so far with not only the system itself but the tech support group is really nice and very responsive. Most importantly it is really cool being able to have an option of growth and flexibility to perfect with programers. It is really this option that makes this a system worth the continued investment.
Cons
We really like the system but a few items we have been working with them on is to streamline the check-in/out process in order to speed up and improve the guest experience.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Property Management the Easy Way!
Reviewed on 2020/05/28
One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so...
One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment.
Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!
Pros
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view.
Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance.
The implementation was so easy that we had 6 people trained within the first day!
The automated emails are an amazing time saver as well!
Thank you!!
Cons
I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.
Reasons for Choosing WebRezPro
We wanted more control over the details of transactions as we have a clientele that spans over 23 years in our boutique market and we wanted a more personalized platform with which to work from. Additionally, the other platforms did not allow us to customize our units as individual Condo's, Villas & Penthouses which we needed and the others more more 'Room Reservation' as in a typical hotel establishment and we are more unique.Switched From
LodgifyReasons for Switching to WebRezPro
We researched over 15 companies and the value and service was an enormous benefit; along with the and flexible cost per room that Web Rez Pro provided was an enormous savings compared to other companies for the same services!- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
WRP Feedback
Reviewed on 2024/01/27
Overall it is a good experience. I wish the above items were easier/smoother.
Overall it is a good experience. I wish the above items were easier/smoother.
Pros
The customer service is fantastic! Always friendly and willing to help.
Cons
The booking calendar and limited integration options.
Response from World Web Technologies
Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rushmore Express Loves WebRezPro
Reviewed on 2019/06/12
We really do love WebRezPro and would highly recommend them. they have worked with us on the...
We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.
Pros
e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times.
But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.
Cons
Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly.
Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app.
loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.
Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out.
adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around.
I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WebRezPro PMS Review
Reviewed on 2020/03/06
Before WebRezPro we were a mess. We used another reservation software company that was a big let...
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!
Pros
I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!
Cons
The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.
WebRezPro FAQs
Below are some frequently asked questions for WebRezPro.Q. What type of pricing plans does WebRezPro offer?
WebRezPro offers the following pricing plans:
- Free Trial: Not Available
WebRezPro includes everything you need to run your property in the cloud: front desk, housekeeping, groups, rate management, reports, accounting, a commission-free booking engine... the works! Also, all of our clients receive a complimentary payment processing integration (Shift4, USA ePay or Stripe, etc.) plus additional free integrations depending on the size of your property. And to top it off: no system setup fees.
Q. Who are the typical users of WebRezPro?
WebRezPro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WebRezPro support?
WebRezPro supports the following languages:
English
Q. Does WebRezPro support mobile devices?
WebRezPro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WebRezPro integrate with?
WebRezPro integrates with the following applications:
ALICE, Aireus, Akia, Avaya Experience Platform, Birdeye, Book4Time, BookingPal, Braintree, Breezeway, Canary, Constant Contact, Duve, GuestCentric, Heartland Payments+, Heartland Restaurant, HelloShift, HiJiffy, Hotelitix, Inntopia Commerce, Intello, Ivy Experience Suite, Kipsu, Lightspeed, Lightspeed Golf, Lightspeed Retail, Lynx, M3, M3 solutions, MRI Software, Maitre'D, MiContact Center Business, NAVIS Suite, Novera, Nuvola, OpenKey Front Desk, Operto Teams, Ordyx, PAR PixelPoint POS, PayPal, PixelPoint, Preferred Patron Loyalty, Pricepoint, QuickBooks Online, QuickBooks Online Advanced, Revinate, SALTO KS, Sage Intacct, Salesforce Sales Cloud, SiteMinder, Slice, Stripe, Track Vacation Rental PMS, Tripleseat, Twilio, Voila, Vrbo, Whistle Messaging, Worldline, Xero, Zenya, authorize.net, toast CRM
Q. What level of support does WebRezPro offer?
WebRezPro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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