About WebRezPro
WebRezPro is a cloud-based hospitality property management system designed for independent and chain hotels, hostels, campgrounds, and vacation rentals, which offers an online booking system and multiple third-party integrations and partnerships.
WebRezPro’s inbuilt online room reservation system allows users to provide special rates for travel agents, corporate clients, or preferred guests, and advertise last-minute room sales, as well as create reservation packages, bundling rooms with tours or activities. Discounted rates can also be offered to groups such as senior citizens, auto club members, and more. Integrations with FlipKey, InnLink, SynXis, Genares, and others enable two-way interfacing between WebRezPro and the Global Distribution System (GDS), alongside links with Booking.com and Expedia QuickConnect.
WebRezPro can be used to reserve blocks of rooms for groups, special events, or tour operators, with special rates applied and the option to set release dates, after which unused allocation is returned to inventory. Charges for group bookings can be assigned to master or individual invoices, and payments can be applied either to the group booking or to individual reservations. Hourly bookings can also be enabled, allowing multiple bookings to be attached to a single room, such as a conference room, on one day.
WebRezPro can also be used in hostels, vacation rentals, and campgrounds, with customizable unit types for campgrounds, including cabins, tent sites, and RV sites, private rooms and dorm setups in hostels, with the ability to designate dorms as male, female, or mixed, and electronic signature check-in and owner payout capabilities for vacation rentals.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to WebRezPro
Key benefits of WebRezPro
Room reservations can be packaged with other products, including tours and activities, and discounts offered for groups including senior citizens, auto club members, and more.
Rooms can be set aside in blocks, with special rates, for special events, group bookings, or tour operators, with release dates to automatically return inventory if the room allocation is unused.
Group bookings can be managed with master or individual invoices and reservations, and payments applied either to the group booking or to individual reservations.
Customize automated emails to be sent pre-arrival and after a stay, and use templates for confirmations, rental agreements, waiting lists, and more.
Optional module for hourly bookings allows a single room to be booked multiple times for a single day, for facilities such as conference rooms.
Booking setups can be customized for campsites, including cabins, tent sites, and RV sites, and hostels, with private rooms and dorm beds.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to WebRezPro
Images
Features
Total features of WebRezPro: 90
Alternatives
BedBooking
GraceSoft Easy InnKeeping
Little Hotelier
WebReserv
Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Could not live without WebRezPro
Reviewed on 2019/05/09
I could not imaging doing our business without WebRezPro. Discovering them was the best gift I...
I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of.
I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available.
There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.
Pros
Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.
And it is a Canadian base company :)
Cons
Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.
Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rushmore Express Loves WebRezPro
Reviewed on 2019/06/12
We really do love WebRezPro and would highly recommend them. they have worked with us on the...
We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.
Pros
e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times.
But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.
Cons
Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly.
Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app.
loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.
Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out.
adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around.
I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Clunky with a 90s software feel.
Reviewed on 2022/11/04
Could be much better.
Could be much better.
Pros
If I had to do it again I'd probLy use cloudbeds.
Cons
Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robust and Affordable
Reviewed on 2021/09/02
WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS /...
WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up.
They are a reliable partner.
Pros
I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader.
I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering.
Has a great housekeeping module and the accounting side is easy.
Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less.
Cons
This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config.
The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.)
Reasons for Choosing WebRezPro
Lack of featursReasons for Switching to WebRezPro
Feature set and price.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WebRezPro is the Back Bone of our Business
Reviewed on 2016/12/08
We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property...
We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome.
The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams.
Thank you very much for your continued support and your superior product.
Aloha, Michael
Pros
Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.
Cons
Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful.
Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.
WebRezPro FAQs
Below are some frequently asked questions for WebRezPro.Q. What type of pricing plans does WebRezPro offer?
WebRezPro offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
WebRezPro includes everything you need to run your property in the cloud: front desk, housekeeping, groups, rate management, reports, accounting, booking engine... the works! Also, all of our clients receive a complimentary payment processing integration (Shift4, USA ePay or Stripe, etc.) plus additional free integrations depending on the size of your property. And to top it off: no system setup fees.
Q. Who are the typical users of WebRezPro?
WebRezPro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does WebRezPro support?
WebRezPro supports the following languages:
English
Q. Does WebRezPro support mobile devices?
WebRezPro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WebRezPro integrate with?
WebRezPro integrates with the following applications:
ALICE, Airbnb Clone, Aireus, Akia, Authorize.Net, Avaya Experience Platform, Birdeye, BluePay, Book4Time, BookingPal, Braintree, Breezeway, Call recording for BroadSoft, Cendyn Arcaneo, Clover, Constant Contact, GuestCentric, Hapi, Heartland Payment Processing, Heartland Restaurant, HiJiffy, Hotelitix, IVY, InntopiaCRS, Intellinote, Intello, Ivy Experience Suite, Kipsu, Lightspeed, Lightspeed POS, Lightspeed Retail, Lynx, M3, M3 solutions, MRI Software, Maitre'D, MiContact Center Business, Mitel Business Phones, Mitel Virtual Solutions, NAVIS Suite, NCR Aloha, Novera, Nuvola, OpenKey Front Desk, Operto Teams, Ordyx, PayPal, PixelPoint, PixelPoint POS, Preferred Patron Loyalty, Pricepoint, QuickBooks, QuickBooks Online Advanced, Quickbooks Online, Revinate, SALTO KS, Sage Intacct, Salesforce Sales Cloud, SiteMinder, Stripe, SuiteCRM Twilio SMS Service, The Channel Manager by SiteMinder, Track Vacation Rental PMS, Tripleseat, Twilio, Voila, Vrbo, Whistle, Whistle Messaging, Windstream Virtual PBX VoIP, Worldline, Xero, Zenya
Q. What level of support does WebRezPro offer?
WebRezPro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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