CARET Legal
![CARET Legal](https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3cb4e483-df9d-4750-bf30-74f62467300b.png?w=80&h=80&fit=max&dpr=3&auto=format&q=50)
About CARET Legal
CARET Legal is the leading solution for legal professionals to manage their practice and create space for what matters, including delighting clients and maximizing billable time.
From client intake, to matter management, to back-office reporting, CARET Legal helps you save time, increase team collaboration, increase accuracy, scale your business, and collect revenue faster than ever before.
With almost a decade in business, 95% of CARET Legal customers would recommend the platform to others.
Key benefits of CARET Legal
Images
![CARET Legal Software - CARET Legal interface](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0a3775fd-5929-4acb-932b-18499ddd53fa.png?auto=format&q=50)
![CARET Legal Software - Dedicated iOS & Android mobile apps](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/75f1a2ba-964e-4ae2-b1c3-400493ca4991.png?auto=format&q=50)
![CARET Legal Software - Document automation for form generation](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6ea8dc39-b6b6-4fc6-b56b-79fc87b61de5.png?auto=format&q=50)
![CARET Legal Software - Matter management to track matters from start to finish](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fbc312de-279c-444f-bd2d-22d848d095e3.png?auto=format&q=50)
![CARET Legal Software - The only legal practice management application with intelligent (built-in) email](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/032c73d8-c085-4d62-bbad-5a03bcdd0d72.png?auto=format&q=50)
![CARET Legal Software - Organize all of your contacts in one place](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c99e60e1-2689-45a6-9936-a949cdf142c4.png?auto=format&q=50)
![CARET Legal Software - Customized matter views where you can filter matters by practice area, responsible attorney, open date or custom fields](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c4c90f0d-e200-4b96-b436-530016450ee4.png?auto=format&q=50)
![CARET Legal Software - Document management for law firms](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/03543dc6-844f-4852-96cf-772d2cba3fef.png?auto=format&q=50)
![CARET Legal Software - Case-centric and rules-based calendaring so you never miss an important deadline](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/df1ebd98-0e00-426a-a331-e51c68be956a.png?auto=format&q=50)
![CARET Legal Software - Task management to enforce consistency and accountability](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7b4be61e-51a5-4e53-a3e9-6ad26a51b770.png?auto=format&q=50)
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
![Andrea Yarlyn](https://cdn0.capterra-static.com/profile-images/linkedin/5bcc8bd480a91e88b9ed973ef327429a.jpeg)
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Transforming my legal practice.
Reviewed on 2023/09/23
It's great I can easily share documents with other team members which has improved my efficiency...
It's great I can easily share documents with other team members which has improved my efficiency and the flow of my work.
Pros
I like it because I can accurately track my time spent with each client and easily assign fees and expenses.
Cons
The truth is that I had to invest a little of my time in learning how to get the most out of the software and getting familiar.
Response from CARET
Hi, Andrea! Thank you for sharing your feedback on working with CARET Legal. We're thrilled to hear that our platform has improved efficiency within your practice.
![Michael](https://cdn0.capterra-static.com/profile-images/linkedin/0ee04317ee730659e3b1c223c5f4cbef.jpeg)
- Industry: Legal Services
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great now, but with room to grow even greater.
Reviewed on 2017/11/21
Pros
The website and app are easy to use, responsive and have a fairly logical layout. It's easy to search and find information, and data input is relatively simple. Our office doesn't use Zola as an all-in-one solution, but for the parts we use daily (which is still most of the features), we're very happy with the state of the software.
Customer service has been incredibly responsive, and you really get the feel that they are willing to invest the time in problem solving. I also really feel like my input has been taken into account as product updates roll out.
The mobile app has improved by leaps and bounds. It is in an excellent place, and very usable.
Cons
There are still a few bugs and features to fill in gaps as the software matures further, but nothing that prevents functionality. I've been with Zola for about 18 months; what would have been my biggest cons 6 months ago have since been addressed.
The email interface requires the most work, but it too is nonetheless in a good state. Tagging emails to cases could be a little easier, and moving emails to different folders could be more responsive and update more quickly.
I'd also quibble about needing to use multiple tabs to get full functionality out of the software (at minimum, Dashboard, Email, and Calendar all need to be semi-permanently open because it's not easy to switch between them otherwise); That's not a huge deal, just a minor annoyance.
Last thing, and this is very minor: I'd love to see a style update through the whole website. It's not cluttered, which is great, but I don't feel like it has a very modern look.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Zola to Caret - Poor handoff
Reviewed on 2023/06/28
Pros
We chose this product for ease of use and functionality promises that were not delivered.
Cons
Caret purchased Zola and the transition has not been optimal. The email and calendaring functions are glitchy to the point of non-usability. Customer service is slow or non-responsive. We were promised a customer portal function that doesn't meet our needs.
Response from CARET
Hi Michael. We're truly sorry to hear about your experience with CARET Legal and our team. We'd love to help you with the issues you're facing regarding email, calendaring and the portal. Please reach out to our support team and we'll do our very best to resolve the issues you're experiencing.
![Ramey](https://cdn0.capterra-static.com/profile-images/linkedin/13330e2869c7e63ebaca64abd146b77e.jpeg)
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall, very pleased with the software, generally easy to use, really enjoy working with the...
Reviewed on 2018/02/06
Handles most of the tasks of law firm administration and management with ease. Really makes life...
Handles most of the tasks of law firm administration and management with ease. Really makes life and running a law office simpler, particularly for a solo or small firm with little to no staff.
Pros
The responsiveness of tech support and customer service to not only troubleshooting problems, but suggested features and improvements, is absolutely top notch. That alone is enough to really recommend Zola.
Cons
Sometimes, the workflow can be a bit awkward, as some features are less intuitive or require more steps. Links that you would expect to be there are sometimes missing (for example, there is no way to click on the Matter on the Task item to go to the Matter page). For the most part, though, these things are often fixed in updates, and the usability continues to be refined so that clunkier parts of the site get better over time.
![Eric](https://cdn0.capterra-static.com/profile-images/linkedin/277ded3a678dbc7626baaa0369c674d0.jpeg)
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The software is very intuitive making the transition from other software a snap
Reviewed on 2018/02/07
Pros
This software loads fast and is streamlined and instinctive. I am a former abacus user. It took me less than an hour to learn and master tasks in zolasuite that it took me months to figure out on abacus. In addition, the mobile app is huge if you are on the road. Even something as simple as being able to immediately create a timeslip for a phonecall you may have had with a client while waiting during a court recess is huge. It monetizes something you may as soon forget about when you return to the office. This means zolasuite could very well pay for itself based upon revenue you dont lose.
Cons
The migration from abacus was an issue. It occurred two weeks ago and what notes that are there are scrambled and attached to cases thet don't belong to. It may be worthwhile to handle this yourself.
Response from CARET
Eric, thank you so much for this very thorough (and flattering) review. Regarding migration of your Notes, I'm very sorry we missed the mark on that; we actually pride ourselves in performing highly accurate and thorough migrations.
I'm reaching out to you personally to make sure we get it right asap.
Fred Cohen, CEO
CARET Legal FAQs
Below are some frequently asked questions for CARET Legal.Q. What type of pricing plans does CARET Legal offer?
CARET Legal offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Enterprise: $79 per user/month (billed annually) or $89 per user/month (billed monthly) Enterprise Plus: $99 per user/month (billed annually) or $109 per user/month (billed monthly) Enterprise Insights: $119 per user/month (billed annually) or $129 per user/month (billed monthly) Enterprise Advance: $139 per user/month (billed annually) or $149 per user/month (billed monthly)
Q. Who are the typical users of CARET Legal?
CARET Legal has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does CARET Legal support?
CARET Legal supports the following languages:
English
Q. Does CARET Legal support mobile devices?
CARET Legal supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CARET Legal integrate with?
CARET Legal integrates with the following applications:
Box, Dropbox Business, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, LawToolBox, Microsoft 365, Microsoft Outlook, Microsoft Word, Mitratech HotDocs, NetDocuments, OneDrive, QuickBooks Online, WORLDOX GX
Q. What level of support does CARET Legal offer?
CARET Legal offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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