Praxedo

Praxedo

Cloud-based field service management with mobile app support

4.6/5 (34 reviews)

Praxedo Overview

Praxedo is a cloud-based field service management solution designed specifically to provide connectivity and support for multiple devices. With apps for Android, iOS and Windows Phone, Praxedo promises flexibility and advanced configuration options for adapting the service to meet specific business processes. Via a web interface administrators can customize reporting forms, work order phases, workflow and set web access profiles without any specialized technical knowledge. Features include drag and drop scheduling tools for organizing worker activity with calendars, maps and recurring work order processing, while observing constraints, industry-specific indicators and teams. Receive real-time activity overviews and reports to monitor worker performance in the field with tools for emergency scheduling.

Praxedo uses device's GPS to locate workers, with real time positioning data from vehicle systems such as TomTom Fleet and Fleet Freedom. Instant messaging and Praxedo Share modules enable direct communication with field workers and the ability to share and comment on site photos. Similarly, customer relations tools add PDF report generation features, work order notifications/alerts and a contractual commitments dashboard for visualizing personalized performance indicators.

Pricing

Starting from
US$27,50/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, Germany

Supported Languages

English, French, German, Portuguese, Spanish

Praxedo Reviews

Overall rating
4.6/5
94% positive reviews
22
Excellent
10
Very good
2
Average
0
Poor
0
Terrible
Maxime Q.

The product perfectly suits to my business.

Used Daily for 1+ year
Reviewed on 2018/03/08
Review Source: Capterra

Pros

What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service.

If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live.

Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus.

Cons

As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product...

There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Christoph P.

Praxedo in a small company for onsite-service and inspections

Used Daily for 2+ years
Reviewed on 2018/09/26
Review Source: Capterra

praxedo helped us to structure our process we do our work onsite at the customer locations very well.
Either we do easy forms and just catch some informations like signature and some checkboxes if we do onsite services or in case we do bigger inspections taking around 50-100 pictures and a lot of structure informations in specified forms.
We use the praxedo data to fill our data warehouse to creat nice reports for our controling and for our customers.

Pros

+ cross plattform ( android, ios, windows)
+ best form builder we found on all our tests - we can nearly every customization on our own
+ very stable. We have alreday over 10.000 tasks/tickets completed and only a handful of sync problems
+ we use the api to create tickets and catch all the data in our data warehouse

Cons

- user interface / gui ( app and browser) could be a little better and more flexible

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Over the years, Praxedo has proven to be a robust and scaleable field service solution.

Used Daily for 2+ years
Reviewed on 2018/03/01
Review Source: Capterra

Pros

Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth.

Cons

I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jonathan B.

Very productive software at low cost.

Used Daily for 1+ year
Reviewed on 2019/02/26
Review Source: Capterra

We solve the growth problem of our daily operation management, we had no solution for this, we was using Google Agenda to manage our tech and ou schedule and it was far far from what we have now. Everything is easy now and we never forget to bill a job. We've gone 100% paperless with this application.

Pros

We really like the versatility of the solution, it gives us the chance to manage all our team rapidly and very effectively.

Work very well and the support is very responsive,

Ee got a lot of help from them when it was time to integrate the software to our daily production.

Cons

For the manager, there is no mobile application to add or organize the daily schedule, so we have to use it from the mobile browser and the solution are not very adapted for it. But this is really the only one problem we found at this software. Everything else are very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Baptiste M.

Ease of use and ever more available teams

Used Daily for 2+ years
Reviewed on 2019/06/19
Review Source: Capterra

Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.

Pros

+ a multi-device plateforme
+ setting up very simplified
+ using the different services that are always available
+ a highly customizable system to be closest to the reality on the ground

Cons

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Praxedo Pricing

Starting from
US$27,50/month
Pricing options
Free Trial
Subscription
Value for money

START: $27.50 per field, per month
CLASSIC: $55 per field, per month
PREMIUM: $79 per field, per month

(START billed yearly, all others billed quarterly)

Praxedo Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Monitoring
  • Real Time Data
  • Real Time Reporting

  • Audit Trail
  • Auditing
  • Compliance Management
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Praxedo

Key features of Praxedo

  • Activity report summaries on field workers performance
  • Companion apps for iOS, Android and Windows Phone
  • Customizable entry forms to reflect industry-specific rules
  • Daily, weekly and emergency scheduling tools for workers
  • Drag and drop interactivity for moving/editing work orders
  • Get worker positioning from device and vehicle GPS
  • Map-assisted scheduling capabilities
  • Mobile applications offer offline capabilities also
  • Mobile signature capture for field authorizations
  • Portail donneurs d'ordres
  • Praxedo Share module for sending annotated photos
  • Real-time overviews of worker activity in the field
  • Schedule updates with mobile push alerts/notifications
  • Scheduling and tracking of recurrent work orders
  • Suivi des pièces détachées / Consomables / Articles
  • Web and mobile instant messaging module

Benefits

  • Allow dispatchers to prepare, plan and distribute daily or weekly schedules for field workers using drag and drop timetable editing, maps and work order processing.

  • Receive worker activity in real-time while identifying location for establishing progress and implementing emergency scheduling based on skills or proximity.

  • Mobile applications use native device GPS capabilities to report field location, feeding the data back to compile reports measuring work order performance.

  • Remote collaboration modules add web/mobile instant messaging and Praxedo Share for sending photos while accepting annotations or comments.

  • Configure industry-specific processes with the web-based administrator dashboard, defining work order types, activity reporting rules and complex data entry forms.
  • Praxedo FAQs

    Below are some frequently asked questions for Praxedo.

    Q. What type of pricing plans does Praxedo offer?

    Praxedo offers the following pricing plans:

    Starting from: US$27,50/month

    Pricing model: Subscription

    Free Trial: Available

    START: $27.50 per field, per month
    CLASSIC: $55 per field, per month
    PREMIUM: $79 per field, per month

    (START billed yearly, all others billed quarterly)

    Q. What are the main features of Praxedo?

    Praxedo offers the following features:

    • Activity report summaries on field workers performance
    • Companion apps for iOS, Android and Windows Phone
    • Customizable entry forms to reflect industry-specific rules
    • Daily, weekly and emergency scheduling tools for workers
    • Drag and drop interactivity for moving/editing work orders
    • Get worker positioning from device and vehicle GPS
    • Map-assisted scheduling capabilities
    • Mobile applications offer offline capabilities also
    • Mobile signature capture for field authorizations
    • Portail donneurs d'ordres
    • Praxedo Share module for sending annotated photos
    • Real-time overviews of worker activity in the field
    • Schedule updates with mobile push alerts/notifications
    • Scheduling and tracking of recurrent work orders
    • Suivi des pièces détachées / Consomables / Articles
    • Web and mobile instant messaging module

    Q. Who are the typical users of Praxedo?

    Praxedo has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Praxedo support?

    Praxedo supports the following languages:

    English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does Praxedo offer?

    Praxedo has the following pricing plans:

    Subscription

    Q. Does Praxedo support mobile devices?

    Praxedo supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Praxedo integrate with?

    Praxedo integrates with the following applications:

    Google Calendar, Google Maps, Microsoft Excel, QuickBooks Online, Sage Business Cloud, Sage CRM, Salesforce Sales Cloud, Salesforce Service Cloud, WEBFLEET, iZettle

    Q. What level of support does Praxedo offer?

    Praxedo offers the following support options:

    FAQs, Online Support, Phone Support