About Praxedo

Praxedo is a powerful cloud-based field service solution that delivers measurable results. This includes significant increases in productivity and customer satisfaction. By leveraging the SaaS business model, Praxedo enables the reduction of capital expenses while smoothing out operating costs.

More than 900 field service organizations in a wide variety of industries, including telecommunications, energy / utilities, plumbing, HVAC, property management, security, construction, manufacturing, residential services, and medical equipment, use Praxedo daily to empower their mobile workforce.

Dispatchers and administrators use Praxedo to optimize planning, scheduling, and tracking of work orders and field personnel. At the same time, wherever they are, field technicians, inspectors, and drivers use Praxedo on their mobile device to communicate in real time with operations management, as well as send service reports enriched with photos, videos, digital signatures, barcodes, and GPS coordinates.

A highly-effective turnkey FSM solution, Praxedo is known to have the shortest implementation times. That’s because it is an easy-to-use, fully customizable, and open platform which interfaces seamlessly with third-party applications, using standard APIs and existing connectors.

The Praxedo team is dedicated to supporting its customers for the long haul. Extensively scalable from dozens to thousands of field users, the Praxedo solution is continuously improving with new features released twice a year.
Praxedo has been included in the Gartner Magic Quadrant for Field Service Management since 2016.

Key benefits of Praxedo

  • Flexible configuration enabling adaptation to all types of business

  • Complete job management system

  • Advanced dispatch of field resources

  • Dynamic scheduling dashboard

  • Real time view of activity progress in the field

  • Technicien GPS position enabling dispatch of urgent service calls

  • Powerful mobile application with comprehensive report capabilities and data collection

  • Easy design of complex forms

  • Remote collaboration via photo sharing and in-app chat

  • Automated messaging for customers
  • Devices

    Business size

    S M L

    Markets

    Canada, Germany

    Supported Languages

    English, French, German, Portuguese, Spanish

    Images

    Praxedo apps running on multiple mobile devices
    Praxedo showing web-based scheduler interface
    View 7 more
    Praxedo video Praxedo screenshot: Praxedo apps running on multiple mobile devices Praxedo screenshot: Praxedo showing web-based scheduler interface Praxedo screenshot: Praxedo screenshot: Praxedo screenshot: Praxedo screenshot:

    Features

    Total features of Praxedo: 106

    • API
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Asset Tracking
    • Assignment Management
    • Authentication
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Billing & Invoicing
    • Biometrics
    • Built-In Database
    • CRM
    • Calendar Management
    • Calendar Sync
    • Chat/Messaging
    • Contact Database
    • Content Library
    • Contractor Management
    • Customer Database
    • Customer History
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Digital Signature
    • Dispatch Management
    • Document Templates
    • Drag & Drop
    • ERP
    • Electronic Signature
    • Email Alerts
    • Equipment Maintenance
    • Equipment Tracking
    • File Management
    • Forms Management
    • GPS
    • Geographic Maps
    • Geolocation
    • Graphical Data Presentation
    • Historical Reporting
    • Image Library
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Job Management
    • Labor Forecasting
    • Live Chat
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Signature Capture
    • Mobile Workforce Control
    • Monitoring
    • Multi-Country
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Offline Access
    • Online Time Clock
    • PDF Conversion
    • Payment Collection in the Field
    • Performance Metrics
    • Planning Tools
    • Preventive Maintenance
    • Product Catalog
    • QuickBooks Integration
    • Quotes/Estimates
    • RFID Scanning
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recurring Appointments
    • Recurring Tasks
    • Route Optimization
    • Routing
    • SMS Messaging
    • SSL Security
    • Scenario Planning
    • Scheduling
    • Search/Filter
    • Secure Login
    • Self Service Portal
    • Service History
    • Sick Leave Tracking
    • Skills Tracking
    • Summary Reports
    • Task Planning
    • Task Progress Tracking
    • Task Scheduling
    • Team Calendars
    • Technician Management
    • Template Management
    • User Profiles
    • Work History
    • Work Order Creation
    • Work Order Management
    • iCalendar Support

    Alternatives

    Synchroteam

    4,5
    #1 Alternative to Praxedo
    Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job...

    AroFlo

    4,3
    #2 Alternative to Praxedo
    AroFlo is a full featured, mobile job management system for the field service and construction industries that...

    FieldPulse

    4,6
    #3 Alternative to Praxedo
    FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS...

    ServiceWorks

    4,1
    #4 Alternative to Praxedo
    ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

    Reviews

    Overall rating

    4,6 /5
    (41)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have Praxedo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 41
    Baptiste M.
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ease of use and ever more available teams

    Reviewed on 2019/06/19

    Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for...

    Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.

    Pros

    + a multi-device plateforme
    + setting up very simplified
    + using the different services that are always available
    + a highly customizable system to be closest to the reality on the ground

    Cons

    The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

    Robert K.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Efficient and Reliable

    Reviewed on 2019/12/12

    Working in a profession (retail services) which is not a typical praxedo client profession, such as...

    Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems.

    Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use.

    Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.

    Pros

    - Pay per field service account
    - No further Computer Software needed
    - Compatible with every Android or IOS Device
    - Straight and helpfull support
    -

    Cons

    - there is a bit more work neccesary in improving the map module and making it more intuitive.

    Martin J.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Easy to use, to change/add individiual features

    Reviewed on 2018/03/28

    Pros

    Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

    Cons

    Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

    Ali A.
    Overall rating
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Flexible Power

    Reviewed on 2018/03/15

    Modern planification and report tool.
    Increased treatment capacity

    Modern planification and report tool.
    Increased treatment capacity

    Pros

    Instantaneous acces of interventions reports.
    Natives notifications on technician PDA's.
    Easy optimization of the planning due to pre-planning and cartography.
    Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.
    Self made personalized reports.
    Personalized supply support and global activity reports.

    Cons

    Non-attendance of :
    reccurence billing,
    automatic advanced statistics
    personalisation of scripts based on the customer

    Philippe F.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Praxedo allows us to optimize our interventions and communicate in real time with our customers

    Reviewed on 2018/04/18

    Pros

    Its efficiency and ease of use, whatever the user profile (technicians, managers, customers), the first use is fast and intuitive. The other very important point for us is the gain in time that has allowed us to improve our profitability.

    Cons

    The multitude of possibilities and configuration can seem unpleasing at first. But after a little practice, we appreciate it.

    Showing 5 reviews of 41 Read all reviews

    Praxedo FAQs

    Below are some frequently asked questions for Praxedo.

    Praxedo offers the following pricing plans:

    • Starting from: US$27,50/month
    • Pricing model: Subscription
    • Free Trial: Available

    START: $27.50 per field, per month CLASSIC: $55 per field, per month PREMIUM: $79 per field, per month (START billed yearly, all others billed quarterly)

    We do not have any information about Praxedo features

    Praxedo has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Praxedo supports the following languages:

    English, French, German, Portuguese, Spanish

    Praxedo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Praxedo integrates with the following applications:

    Google Calendar, Google Maps, Microsoft Excel, Quickbooks Online, Sage Business Cloud, Sage CRM, Sage X3, Salesforce Sales Cloud, Salesforce Service Cloud, WEBFLEET, iZettle

    Praxedo offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support

    Related categories

    See all software categories found for Praxedo.