Praxedo

Cloud-based field service software

4,6 /5 (41 reviews) Write a Review!

Praxedo Overview

What is Praxedo?

Praxedo is a powerful cloud-based field service solution that delivers measurable results. This includes significant increases in productivity and customer satisfaction. By leveraging the SaaS business model, Praxedo enables the reduction of capital expenses while smoothing out operating costs.

More than 900 field service organizations in a wide variety of industries, including telecommunications, energy / utilities, plumbing, HVAC, property management, security, construction, manufacturing, residential services, and medical equipment, use Praxedo daily to empower their mobile workforce.

Dispatchers and administrators use Praxedo to optimize planning, scheduling, and tracking of work orders and field personnel. At the same time, wherever they are, field technicians, inspectors, and drivers use Praxedo on their mobile device to communicate in real time with operations management, as well as send service reports enriched with photos, videos, digital signatures, barcodes, and GPS coordinates.

A highly-effective turnkey FSM solution, Praxedo is known to have the shortest implementation times. That’s because it is an easy-to-use, fully customizable, and open platform which interfaces seamlessly with third-party applications, using standard APIs and existing connectors.

The Praxedo team is dedicated to supporting its customers for the long haul. Extensively scalable from dozens to thousands of field users, the Praxedo solution is continuously improving with new features released twice a year.
Praxedo has been included in the Gartner Magic Quadrant for Field Service Management since 2016.

Praxedo Overview

Pricing

Starting from
US$27,50/month

Pricing options

Free Trial
Subscription
Value for money

START: $27.50 per field, per month
CLASSIC: $55 per field, per month
PREMIUM: $79 per field, per month

(START billed yearly, all others billed quarterly)


Praxedo Features

Devices
Business size
S M L
Markets
Canada, Germany
Supported Languages
English, French, German, Portuguese, Spanish

Media

Praxedo apps running on multiple mobile devices
Praxedo showing web-based scheduler interface
Praxedo screenshot: Praxedo apps running on multiple mobile devices Praxedo screenshot: Praxedo showing web-based scheduler interface Praxedo screenshot: Praxedo screenshot: Praxedo screenshot: Praxedo screenshot:

Praxedo Reviews

Praxedo Reviews

Overall rating
4,6
/
5
Excellent
27

Very good
12

Average
2

Poor
0

Terrible
0

Value for Money
4,3
Features
4,4
Ease of Use
4,5
Customer Support
4,7
95% recommended this app
Baptiste M.

Ease of use and ever more available teams

Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.


Robert K.

Efficient and Reliable

Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems.

Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use.

Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.


Martin J.

Easy to use, to change/add individiual features


Michael M.

Digital transformation : the contribution of Praxedo

The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time.


Ali A.

Flexible Power

Modern planification and report tool.
Increased treatment capacity


Baptiste M.
Industry: Construction
Company size: 51-200 Employees

Ease of use and ever more available teams

Used Daily for 2+ years
Reviewed on 2019/06/19
Review Source: Capterra

Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.

Pros

+ a multi-device plateforme
+ setting up very simplified
+ using the different services that are always available
+ a highly customizable system to be closest to the reality on the ground

Cons

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert K.
Industry: Retail
Company size: 2-10 Employees

Efficient and Reliable

Used Daily for 1+ year
Reviewed on 2019/12/12
Review Source: Capterra

Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems.

Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use.

Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.

Pros

- Pay per field service account
- No further Computer Software needed
- Compatible with every Android or IOS Device
- Straight and helpfull support
-

Cons

- there is a bit more work neccesary in improving the map module and making it more intuitive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Martin J.

Easy to use, to change/add individiual features

Used Daily for 6-12 months
Reviewed on 2018/03/28
Review Source: Capterra

Pros

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

Cons

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Michael M.
Industry: Facilities Services
Company size: 201-500 Employees

Digital transformation : the contribution of Praxedo

Used Daily for 6-12 months
Reviewed on 2020/07/07
Review Source: Capterra

The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time.

Pros

The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization.
No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo.
And at last, but not least, so easy to plan several technicians with the smart scheduler and the map

Cons

The use of the article is quiet hard when the database is large.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ali A.
Company size: 51-200 Employees

Flexible Power

Used Daily for 2+ years
Reviewed on 2018/03/15
Review Source: Capterra

Modern planification and report tool.
Increased treatment capacity

Pros

Instantaneous acces of interventions reports.
Natives notifications on technician PDA's.
Easy optimization of the planning due to pre-planning and cartography.
Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management.
Self made personalized reports.
Personalized supply support and global activity reports.

Cons

Non-attendance of :
reccurence billing,
automatic advanced statistics
personalisation of scripts based on the customer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,3/10
Based on 41 user ratings
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Praxedo Pricing

Praxedo Pricing

Starting from
US$27,50/month
Free Trial
Subscription
Value for money

START: $27.50 per field, per month
CLASSIC: $55 per field, per month
PREMIUM: $79 per field, per month

(START billed yearly, all others billed quarterly)

START: $27.50 per field, per month
CLASSIC: $55 per field, per month
PREMIUM: $79 per field, per month

(START billed yearly, all others billed quarterly)

Value for Money
4,3/5
Based on 41 user ratings
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Praxedo Features

Praxedo Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 41 user ratings
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Categories

Additional information for Praxedo

Additional information for Praxedo

Key features of Praxedo

  • Activity report summaries on field workers performance
  • Companion apps for iOS, Android and Windows Phone
  • Customizable entry forms to reflect industry-specific rules
  • Daily, weekly and emergency scheduling tools for workers
  • Drag and drop interactivity for moving/editing work orders
  • Get worker positioning from device and vehicle GPS
  • Map-assisted scheduling capabilities
  • Mobile applications offer offline capabilities also
  • Mobile signature capture for field authorizations
  • Portail donneurs d'ordres
  • Praxedo Share module for sending annotated photos
  • Real-time overviews of worker activity in the field
  • Schedule updates with mobile push alerts/notifications
  • Scheduling and tracking of recurrent work orders
  • Suivi des pièces détachées / Consomables / Articles
  • Web and mobile instant messaging module

Benefits

  • Flexible configuration enabling adaptation to all types of business

  • Complete job management system

  • Advanced dispatch of field resources

  • Dynamic scheduling dashboard

  • Real time view of activity progress in the field

  • Technicien GPS position enabling dispatch of urgent service calls

  • Powerful mobile application with comprehensive report capabilities and data collection

  • Easy design of complex forms

  • Remote collaboration via photo sharing and in-app chat

  • Automated messaging for customers
  • Praxedo FAQs

    Praxedo FAQs

    Below are some frequently asked questions for Praxedo.

    Q. What type of pricing plans does Praxedo offer?

    Praxedo offers the following pricing plans:

    Starting from: US$27,50/month

    Pricing model: Subscription

    Free Trial: Available

    START: $27.50 per field, per month CLASSIC: $55 per field, per month PREMIUM: $79 per field, per month (START billed yearly, all others billed quarterly)

    Q. What are the main features of Praxedo?

    Praxedo offers the following features:

    • Activity report summaries on field workers performance
    • Companion apps for iOS, Android and Windows Phone
    • Customizable entry forms to reflect industry-specific rules
    • Daily, weekly and emergency scheduling tools for workers
    • Drag and drop interactivity for moving/editing work orders
    • Get worker positioning from device and vehicle GPS
    • Map-assisted scheduling capabilities
    • Mobile applications offer offline capabilities also
    • Mobile signature capture for field authorizations
    • Portail donneurs d'ordres
    • Praxedo Share module for sending annotated photos
    • Real-time overviews of worker activity in the field
    • Schedule updates with mobile push alerts/notifications
    • Scheduling and tracking of recurrent work orders
    • Suivi des pièces détachées / Consomables / Articles
    • Web and mobile instant messaging module

    Q. Who are the typical users of Praxedo?

    Praxedo has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Praxedo support?

    Praxedo supports the following languages:

    English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does Praxedo offer?

    Praxedo has the following pricing plans:

    Subscription

    Q. Does Praxedo support mobile devices?

    Praxedo supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Praxedo integrate with?

    Praxedo integrates with the following applications:

    Google Calendar, Microsoft Excel, One2Team, QuickBooks Online, Sage CRM, Sage X3, Salesforce Sales Cloud, Salesforce Service Cloud, WEBFLEET, iZettle

    Q. What level of support does Praxedo offer?

    Praxedo offers the following support options:

    Phone Support, Online Support, FAQs