Traction Guest

Go beyond the lobby.

4,8 /5 (149 reviews) Write a Review!

Traction Guest Overview

What is Traction Guest?

Traction Guest is purpose-built for the enterprise, providing the only visitor management system with airport-grade ID verification and parking management. Like most other visitor management systems, Traction Guest uses a cloud-based application to replace the traditional paper log book. This means that when visitors sign in on an iPad, notifies the host that they have arrived, has them sign NDA's or other forms, takes them through safety protocols and allows them to take a selfie and print out an ID badge. This process boosts every organization's hospitality, safety and efficiency.

As one of the only VMS providers with a SOC 2 Type-1 attestation, we provide unbeatable data security and service. Our highly customizable system allows users, empowered by the Experience Editor, to create different sign-in protocols, with different tasks and questions for every type of visitor. There is no limit to the data that can be collected, analyzed and put to work. Administrators, using just one of our many ready-made integrations with leading business software, can upsert that data directly into Salesforce (or any other CRM), instantly creating new sales leads and updating existing ones.

Other integrations allow organizations to screen visitors against third-party or custom-made watch lists. Whether a VIP or a security threat is identified, the appropriate person is immediately notified so that the proper action can be taken. At the same time, still other integrations ensure that organizations are in compliance with various security, data security and data residency protocols, making global enterprises audit ready in real-time. And now, our unprecedented Assisted-Check-In process allows security personnel to uses high-end ID scanners to verify government-issued ID, delivering airport-grade security to any organization.

Because of our nearly limitless customization and flexibility, supported by ridiculously committed customer service, Traction Guest empowers global enterprises to welcome, protect and manage the human element at every point of entry of every building and campus around the world. It makes life easier, safer and more efficient for facilities managers, security officers, hosts and guests.

Traction Guest provides peace of mind for everyone, everywhere.

Traction Guest Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Choose a plan and pay per device. Volume discounts apply.

* Hardware not included

Unlimited sign-ins
30 days notice for cancellation


Traction Guest Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), Dutch, French, German and 9 others, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese

Media

Traction Guest video Traction Guest video Traction Guest video Traction Guest video Traction Guest video Traction Guest video Traction Guest video Traction Guest screenshot: Traction Guest screenshot: Traction Guest screenshot: Traction Guest screenshot: Traction Guest screenshot:

Traction Guest Reviews

Traction Guest Reviews

Overall rating
4,8
/
5
Excellent
117

Very good
32

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,7
Customer Support
5
100% recommended this app
Bethany T.

Excellent customer service and a company committed to evolving their product

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.


Myron F.

Front Desk Traction Guest

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020.
We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.


Darci P.

Traction Guest Review

Not only is this a great tool to track who is coming into our office and when, but it's great to inform other staff members when they have an interview or visitor. I like the sign in history if we have to look back on entries, and this is a great tool if there were to be an emergency evacuation and we need to keep track of those who were in the office who were guests.


Adam L.

Traction Guest


Michael R.

Keeping Forward With Visitor Management

I've been extremely satisfied with Traction Guest. I love all of the new features. Keep them coming!


Bethany T.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Excellent customer service and a company committed to evolving their product

Used Daily for 1-5 months
Reviewed on 2018/07/26
Review Source: Capterra

I would highly recommend traction guest if you are looking for a guest management program. They have simplified the whole process to make it obtainable for anyone while looking professional and sharp. The staff are knowledge and incredible support. We have never used guest management programs before and we are thrilled with the innovation of Traction Guest.

Pros

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly.

Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

Cons

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Response from Traction Guest

Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Myron F.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Front Desk Traction Guest

Used Daily for 2+ years
Reviewed on 2019/12/05
Review Source: Capterra

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020.
We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc.
Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature.
Overall though, the software has been great for our company needs.

Response from Traction Guest

Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers!
Josh Szepesi
Solutions Consultant

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Darci P.
Industry: Medical Devices
Company size: 501-1 000 Employees

Traction Guest Review

Used Weekly for 1+ year
Reviewed on 2020/11/03
Review Source: Capterra

Not only is this a great tool to track who is coming into our office and when, but it's great to inform other staff members when they have an interview or visitor. I like the sign in history if we have to look back on entries, and this is a great tool if there were to be an emergency evacuation and we need to keep track of those who were in the office who were guests.

Pros

Simple integration with our office, very efficient and easy to track employees and guests.

Cons

The sign in process is linked to a sticker printing machine when guests sign into Traction. We have had multiple instances where the printing machine and iPad with traction does not link up and creates an error in the printing process. I'm unsure if the printing machine is related to traction, or something our company implemented ourselves, but there has been multiple errors regarding this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Adam L.
Industry: Consumer Goods
Company size: 10 000+ Employees

Traction Guest

Used Other for 1-5 months
Reviewed on 2019/01/23
Review Source: Capterra

Pros

Robust, easy to set up on iPads and Printers. Fully-featured and growing.

Cons

Complex sign-in experiences can become cumbersome to design.

Response from Traction Guest

Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Michael R.
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Keeping Forward With Visitor Management

Used Daily for 2+ years
Reviewed on 2020/07/28
Review Source: Capterra

I've been extremely satisfied with Traction Guest. I love all of the new features. Keep them coming!

Pros

I like how quickly Traction Guest has been to come up with solutions and new features for their VMS. Their touchless sign-in was out and functioning so quickly after the lockdown.

Cons

There are a few features I would like to see implemented. Like the ability to emulate the check-in process from the portal when making experience changes or theme changes. Having a "play button" on the portal would make life so much easier when making design changes as I wouldn't need to physically be near the licensed iPad when working with TG. Also a better badge design program on the site would be amazing!

Response from Traction Guest

Thank you for taking time to write this review Michael! We're thrilled to hear that our touchless sign-in feature has helped your company, and there are more exciting features on the way for sure! That being said, we've taken note of your suggestions regarding a preview of the experience/theme for the iPad, as well as a much smoother badge editing device. Don't hesitate to contact us again with any additional suggestions for our platform!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 149 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Traction Guest Pricing

Traction Guest Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Choose a plan and pay per device. Volume discounts apply.

* Hardware not included

Unlimited sign-ins
30 days notice for cancellation

Choose a plan and pay per device. Volume discounts apply.

* Hardware not included

Unlimited sign-ins
30 days notice for cancellation

Value for Money
4,7/5
Based on 149 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Traction Guest Features

Traction Guest Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 149 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Traction Guest

Additional information for Traction Guest

Key features of Traction Guest

  • Arrival notifications (Email, SMS, Slack)
  • Automated badge printing
  • Cloud-based central administrative console
  • Custom integrations with other business systems
  • Customizable branding and languages
  • Cutomisable Experience Editor
  • Drag & drop interface
  • Enhanced security and data capture
  • Knowledge Base
  • Monitor visitors at all locations worldwide
  • NDA e-signature capture

Benefits

* With our unprecedented Assisted-Check-In process, empower security personnel to use high-end ID scanners to deliver fast, efficient security in the parking lot, the lobby, or anywhere else

*Traction Guest is the only visitor management system that provides an integrated parking management module to help companies increase security and control.

* As one of the only VMS platforms with a SOC-2 Type-1 attestation, we provide industry leading data security and service

* Use the Experience Editor to craft unique sign-in protocols for each type of visitor and customize the iPad interface design to match, reinforce and develop brand image

* Screen visitors against internal and third-party watchlists and automatically notify the correct personnel of either VIPs or security threats

* Enhance security by having visitors sign digital documents like NDAs and printing customized visitor badges

* Provide superior safety by including waivers, safety briefings and other instructions in the sign-in procedure, as well as sending guests emergency notifications and instructions

* Collect and capture real-time visitor data and use it to develop customer relationships and focus marketing and sales campaigns with our many software integrations

* Enable hosts to welcome guests in a timely and personalized way with arrival notifications via email, SMS or other messaging apps

* Simplify and secure central administration by customizing access levels for internal users

* Offline mode allows visitors to sign in without an internet connection, then pushes data to the cloud upon re-connection

Traction Guest FAQs

Traction Guest FAQs

Below are some frequently asked questions for Traction Guest.

Q. What type of pricing plans does Traction Guest offer?

Traction Guest offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Choose a plan and pay per device. Volume discounts apply. * Hardware not included Unlimited sign-ins 30 days notice for cancellation

Q. What are the main features of Traction Guest?

Traction Guest offers the following features:

  • Arrival notifications (Email, SMS, Slack)
  • Automated badge printing
  • Cloud-based central administrative console
  • Custom integrations with other business systems
  • Customizable branding and languages
  • Cutomisable Experience Editor
  • Drag & drop interface
  • Enhanced security and data capture
  • Knowledge Base
  • Monitor visitors at all locations worldwide
  • NDA e-signature capture

Q. Who are the typical users of Traction Guest?

Traction Guest has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Traction Guest support?

Traction Guest supports the following languages:

Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese

Q. What type of pricing plans does Traction Guest offer?

Traction Guest has the following pricing plans:

Subscription

Q. Does Traction Guest support mobile devices?

Traction Guest supports the following devices:

iPad

Q. What other apps does Traction Guest integrate with?

Traction Guest integrates with the following applications:

DocuSign, Dropbox Business, Eventbrite, Google Calendar, Google Drive, Microsoft Outlook, Salesforce Sales Cloud, Slack

Q. What level of support does Traction Guest offer?

Traction Guest offers the following support options:

Phone Support, Online Support, Video Tutorials, Knowledge Base, FAQs