About Traction Guest

Traction Guest is purpose-built for the enterprise, providing the only visitor management system with airport-grade ID verification and parking management. Like most other visitor management systems, Traction Guest uses a cloud-based application to replace the traditional paper log book. This means that when visitors sign in on an iPad, notifies the host that they have arrived, has them sign NDA's or other forms, takes them through safety protocols and allows them to take a selfie and print out an ID badge. This process boosts every organization's hospitality, safety and efficiency.

As one of the only VMS providers with a SOC 2 Type-1 attestation, we provide unbeatable data security and service. Our highly customizable system allows users, empowered by the Experience Editor, to create different sign-in protocols, with different tasks and questions for every type of visitor. There is no limit to the data that can be collected, analyzed and put to work. Administrators, using just one of our many ready-made integrations with leading business software, can upsert that data directly into Salesforce (or any other CRM), instantly creating new sales leads and updating existing ones.

Other integrations allow organizations to screen visitors against third-party or custom-made watch lists. Whether a VIP or a security threat is identified, the appropriate person is immediately notified so that the proper action can be taken. At the same time, still other integrations ensure that organizations are in compliance with various security, data security and data residency protocols, making global enterprises audit ready in real-time. And now, our unprecedented Assisted-Check-In process allows security personnel to uses high-end ID scanners to verify government-issued ID, delivering airport-grade security to any organization.

Because of our nearly limitless customization and flexibility, supported by ridiculously committed customer service, Traction Guest empowers global enterprises to welcome, protect and manage the human element at every point of entry of every building and campus around the world. It makes life easier, safer and more efficient for facilities managers, security officers, hosts and guests.

Traction Guest provides peace of mind for everyone, everywhere.

Pricing starting from:

US$95,00/month

  • Free Trial
  • Subscription

Key benefits of Traction Guest

* With our unprecedented Assisted-Check-In process, empower security personnel to use high-end ID scanners to deliver fast, efficient security in the parking lot, the lobby, or anywhere else

*Traction Guest is the only visitor management system that provides an integrated parking management module to help companies increase security and control.

* As one of the only VMS platforms with a SOC-2 Type-1 attestation, we provide industry leading data security and service

* Use the Experience Editor to craft unique sign-in protocols for each type of visitor and customize the iPad interface design to match, reinforce and develop brand image

* Screen visitors against internal and third-party watchlists and automatically notify the correct personnel of either VIPs or security threats

* Enhance security by having visitors sign digital documents like NDAs and printing customized visitor badges

* Provide superior safety by including waivers, safety briefings and other instructions in the sign-in procedure, as well as sending guests emergency notifications and instructions

* Collect and capture real-time visitor data and use it to develop customer relationships and focus marketing and sales campaigns with our many software integrations

* Enable hosts to welcome guests in a timely and personalized way with arrival notifications via email, SMS or other messaging apps

* Simplify and secure central administration by customizing access levels for internal users

* Offline mode allows visitors to sign in without an internet connection, then pushes data to the cloud upon re-connection

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, United Kingdom, Japan, Mexico, United States

Supported Languages

Chinese, Dutch, French, German, Indonesian and 8 others, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

Pricing starting from:

US$95,00/month

  • Free Trial
  • Subscription

Images

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Features

Total features of Traction Guest: 55

  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Badge Management
  • Check Processing
  • Commercial Properties
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Templates
  • Event Management
  • HIPAA Compliant
  • Historical Reporting
  • ID Scanning
  • Knowledge Base Management
  • Label Printing
  • Multi-Location
  • Offline Access
  • PCI Compliance
  • Pre-Registration
  • Preventive Maintenance
  • Real Time Data
  • Real Time Notifications
  • Registration Management
  • Reporting & Statistics
  • Reservations Management
  • Safety Incident Management
  • Security Auditing
  • Self Check-in/Check-out
  • Third Party Integrations
  • User Management
  • User Profiles
  • Visitor Management
  • Visitor Registration
  • Visitor Tracking
  • Watch List
  • Workflow Management

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iLobby

4,6
#2 Alternative to Traction Guest
iLobby is a global leader in Enterprise Visitor Management. The tablet-based solution streamlines the sign-in process...

WHS Monitor

5
#3 Alternative to Traction Guest
WHS Monitor is a cloud-based health and safety compliance management software that provides a complete, interactive and...

iVisitor

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#4 Alternative to Traction Guest
Check in and monitor visitors and vendors with secure, cloud-based visitor management for enterprise organizations and...

Reviews

Overall rating

4,7 /5
(166)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
5/5

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Showing 5 reviews of 166
Ricky Y.
Overall rating
  • Industry: Government Relations
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Traction Guest

Reviewed on 2020/12/09

Was able to solve our covid-19 health screening questionnaire for guests coming into our offices...

Was able to solve our covid-19 health screening questionnaire for guests coming into our offices and they have excellent account managers that will work with you to explore your needs.

Pros

Ease of configurability in workflow of questions. Integration with our Active Directory and SSO login. E-mail sign in and contactless guest registration.

Cons

Reporting can be improved as currently method is CSV based. Area of analytics improvement will greatly enhanced this product.

Response from Traction Guest

Thanks so much for the review Ricky! Helping companies adjust their onsite visitor management and security processes to fit with the COVID-19 pandemic was something we sought to stay ahead of the curve on, and we're grateful that we've been able to support your company in that regard! Registration, contactless sign-in, as well as integrations with AD and SSO are also very useful features of ours indeed. Visitor analytics is something that we are in the middle of planning, as we know that that will only help supplement these functionalities in the mid-pandemic and post-pandemic workplace. Our team has enjoyed working with yours and we remain available via [email protected] or via +1 855 215 9508 anytime you need us!

Myron F.
Overall rating
  • Industry: Computer Software
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Front Desk Traction Guest

Reviewed on 2019/12/05

Our overall experience has been great in our deployment of traction Guest systems deployed...

Our overall experience has been great in our deployment of traction Guest systems deployed throughout NA. My next goal is to deploy in APAC and LATAM early in 2020.
We look to Traction Guest to provide a experience to our visitors, while providing a level of security for our employees, with Traction Guest notification messages, our employees know exactly here to see them, prior to seeing them in person. Also giving us data information, like a survey on the experience, photos and other data that we can use to even better the visitor experience as we move forward.

Pros

Personally I like how the software interacts with the user using it, from basic information from first and last name to business name, phone number, email, photos, etc.
Our company has made it very simple for our visitors to come in, sign in and wait for their contacts to greet them. The customization of the software is also a great feature for companies to be able to utilize. We have been able to add our company logo, branded colors and some other specific features which benefit us and our visitors.

Cons

The adaptability with other peripherals is sometimes a challenge, which sometimes has to do with the software upgrades and things of that nature.
Overall though, the software has been great for our company needs.

Response from Traction Guest

Hey Myron - It was great working with you and your team last month. We are excited and ready for you to add the new regions to the account. As always, let us know if there is anything we can do to help in the meantime. Cheers!
Josh Szepesi
Solutions Consultant

Margie S.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

TRaction Guest

Reviewed on 2020/12/22

I like the software. It is very helpful in the screening process.

I like the software. It is very helpful in the screening process.

Pros

I really like the contractor screening feature.

Cons

The experience is hard to program, but the customer service is excellent.

Response from Traction Guest

Thank you so much for the review Margie! We're glad to hear that our software has helped your company with onsite contractor management! We know that its variety of features can be confusing at times - please don't hesitate to reach out to us again at [email protected] if there's any way we can help!

Anthony V.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and user friendly software with great customer support!

Reviewed on 2020/12/15

The customer support team, specifically [SENSITIVE CONTENT HIDDEN], is very knowledgeable and...

The customer support team, specifically [SENSITIVE CONTENT HIDDEN], is very knowledgeable and helpful.
We were able to resolve an ongoing issue in a matter of one phone call and Microsoft Teams meeting (approximately one day).

Pros

Easy to use and very straight forward. Great customer support representatives!

Cons

Updates on the iPad always seem to cause us to reboot in order to get full functionality back.
Also, the signature button could be larger and more obvious (with the word) signature on it.
These are the two most frustrating things I have come across in being directly involved with the product the past year and a half.

Response from Traction Guest

Thank you so much for the feedback Anthony! Our support team always enjoys working with yours, and we're thrilled to hear that you've found our software pretty easy. We'll take a look to see what could be causing issues with iPad updates, and into potential for edits to the Signature button. Any additional feedback or thoughts, please feel free to share with [email protected] at any time!

Kathleen J.
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Contactless Signin

Reviewed on 2020/12/08

With Covid-19 the roll-out of the contactless sign-in is exactly what we needed.

With Covid-19 the roll-out of the contactless sign-in is exactly what we needed.

Pros

Registration experience is much easier to create than the kiosk experience.

Cons

Kiosk experience - cannot copy and paste within the experience.

Response from Traction Guest

Thanks a lot for the review Kathleen! The Registration Experience indeed has a lot of positive functionalities that are helpful in facilitating touchless sign-in; on the other hand, if you need help working with the Kiosk Experience, we're here to help, just reach out to us at [email protected]! Our team has enjoyed working with you and we're happy to provide whatever additional support you need!

Showing 5 reviews of 166 Read all reviews

Traction Guest FAQs

Below are some frequently asked questions for Traction Guest.

Traction Guest offers the following pricing plans:

  • Starting from: US$95,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Choose a plan and pay per device. Volume discounts apply. * Hardware not included Unlimited sign-ins 30 days notice for cancellation

We do not have any information about Traction Guest features

Traction Guest has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Traction Guest supports the following languages:

Chinese, Dutch, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

Traction Guest supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Traction Guest integrates with the following applications:

DocuSign, Dropbox Business, Eventbrite, Google Calendar, Google Drive, Microsoft Outlook, Salesforce Sales Cloud, Slack

Traction Guest offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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