Ambur

iPad optimized POS system for restaurants

3,1 /5 (10 reviews) Write a Review!

Ambur Overview

What is Ambur?

Ambur is an iPad point of sale system that provides restaurants and bars with a seamless service experience. The all-in-one solution simplifies front of house processes from seating, order taking, and payment processing, as well as back of house management such as payroll calculations and detailed reporting. The Ambur platform works on any iPhone or iPad on iOS 9 and stores data locally in case the internet drops.

Managers can add, edit and ‘86’ menu items and categorize them for speedier service. Servers can take detailed orders at the table and send them straight to the kitchen using an iPad. Ambur also enables reservation management for table bookings, and even allows users to make notes on specific customers. The table layout can be customized to mimic the establishment’s seating arrangements, helping to eliminate errors and confusion.

Ambur offers an integrated payment processor, or the option to utilize a processor of choice. Staff members can be organized into different permission groups for limited access to certain system controls. Ambur helps managers complete payroll tasks with automatic calculations based on staff’s time-clock info within the system. Any business using the platform can be sure that they are PCI compliant.

Ambur Overview

Pricing

Starting from
US$59,00/month

Pricing options

Free Trial
Subscription
Value for money

Single: One Ambur device - $59/month billed annually

Multi: 2-3 Ambur devices - $99/month billed annually

Unlimited: Unlimited Ambur devices - $149/month billed annually


Ambur Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Take detailed orders and modify then with just a few taps
Automatically calculate payroll based on staff's time-clock info
Add, edit, or 86 menu items right from an iPad
Customize the table layout to mimic a bar or restaurant
Setup system settings, permissions, payment methods, modifiers, shifts and more from the management menu
The system works on any iPhone or iPad on iOS 9
Ambur video Ambur screenshot: Take detailed orders and modify then with just a few taps Ambur screenshot: Automatically calculate payroll based on staff's time-clock info Ambur screenshot: Add, edit, or 86 menu items right from an iPad Ambur screenshot: Customize the table layout to mimic a bar or restaurant Ambur screenshot: Setup system settings, permissions, payment methods, modifiers, shifts and more from the management menu Ambur screenshot: The system works on any iPhone or iPad on iOS 9

Ambur Reviews

Ambur Reviews

Overall rating
3,1
/
5
Excellent
3

Very good
1

Average
3

Poor
1

Terrible
2

Value for Money
1,9
Features
3,1
Ease of Use
3,5
Customer Support
2,3
40% recommended this app
Mark Y.

This is absolutely the best app for POS out there. The functions and the customization make it really easy for anyone. Customers love the fact that we are using the iPad and using Ambur Restaurant POS. It's such a conversation starter and people talk about it. It its also a cheap way to advertise. You do save a lot of money by using iPad versus the traditional POS machine. Less energy, no fees for updates, and extra fees for support.

Training someone using Ambur is very simple, which in turn saves time and money. There are no hidden fees. You pay one time and the updates are free. This is the only company that I know of that actually listens to the user end. If an update is needed, they will fix it. A great feature is that they use Dropbox to back up your information. Customer service is very important to me and they are very helpful and kind. Any business always wants to find ways to save money and time. This is the best solution for me and I'm sure many users feel the same way.


John I.

My restaurant has used Ambur for approximately a year and a half now. Our customers are both surprised and impressed that we use iPads for our POS system. I personally love the flexibility of changing prices and menu items with great ease. However, it was a lot of work in the beginning creating our menu from scratch. In order to use this system and build your menu, the restaurant owner will probably need some experience with computers. Someone with only little computer knowledge might find themselves very frustrated initially. On a positive note, once you successfully build your menu, you will know the system ins and outs very well.

Prior to Ambur we were using handwritten paper receipts. This system leads to a lot of errors due to confusing orders or incorrectly written orders. We would have at least 2-3 errors daily due to human error. Once we began using Ambur, I noticed that our errors were almost completely eradicated. This alone makes Ambur worth the money you spend for the system. The money we save in human errors will eventually pay for the cost of Ambur.

It really didn't take long for our employees to figure out the system. Training is really pretty easy with the younger, more tech-savvy generation. Most employees learn with about 10 or 15 minutes of training. Once you train a couple of employees they are normally able to train the rest of your employees for you (probably better than you trained them).

The only negatives I have are the following: 1) You can not run totals for a customer for a set date. If you want to run a customer report for the month of September 2013, the report will give you the total for those customers for everything saved on the iPad. In other words, if you want the totals for a certain period of time, you will need to delete all data outside of the dates you want. This is actually a big negative if you are wanting to run a customer loyalty program. 2) Ambur is great with your wifi. Customers can even download Ambur and place their own order within your wifi. However, I want to give customers the option of ordering from their own home. The only way is to seek out another company to build another app for online orders. I hope to see Ambur come up with an app that allows customers to order from their mobile device from anywhere that would connect to my system outside of my wifi.

Overall Ambur is great and beats any other POS system out there. After using this system for a year and a half, I only have two negatives; that's pretty impressive. Ambur is always updating, and I expect that they will eventually send out a patch to fix the negatives I've come up with.


Suzanne V.

Better before the buyout

We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.


Pervaiz M.

We are a fast-paced Pakistani restaurant located in Williamsville, NY and have been using Ambur since early 2010. We were one of the first testing sites for Ambur and we really glad we took the time to try Ambur. We had been using a Micros terminal before and were glad to make the switch.

Using Ambur is much simpler, especially since most of our waitstaff already own iPhones, which helped us to further reduce our hardware costs. We were surprised to learn that Ambur not only has all the features found in traditional point of sale systems but also allows us to do much more because of the great and flexible wireless functionality.

Overall, we are very happy with Ambur and would recommend it to any restaurant owner looking for an all-in-one solution for managing their restaurant.


Victoria C.


Mark Y.

Reviewed on 2012/02/13
Review Source: SoftwareAdvice

This is absolutely the best app for POS out there. The functions and the customization make it really easy for anyone. Customers love the fact that we are using the iPad and using Ambur Restaurant POS. It's such a conversation starter and people talk about it. It its also a cheap way to advertise. You do save a lot of money by using iPad versus the traditional POS machine. Less energy, no fees for updates, and extra fees for support.

Training someone using Ambur is very simple, which in turn saves time and money. There are no hidden fees. You pay one time and the updates are free. This is the only company that I know of that actually listens to the user end. If an update is needed, they will fix it. A great feature is that they use Dropbox to back up your information. Customer service is very important to me and they are very helpful and kind. Any business always wants to find ways to save money and time. This is the best solution for me and I'm sure many users feel the same way.

Rating breakdown

Ease of Use
Customer Support

John I.

Reviewed on 2013/11/03
Review Source: SoftwareAdvice

My restaurant has used Ambur for approximately a year and a half now. Our customers are both surprised and impressed that we use iPads for our POS system. I personally love the flexibility of changing prices and menu items with great ease. However, it was a lot of work in the beginning creating our menu from scratch. In order to use this system and build your menu, the restaurant owner will probably need some experience with computers. Someone with only little computer knowledge might find themselves very frustrated initially. On a positive note, once you successfully build your menu, you will know the system ins and outs very well.

Prior to Ambur we were using handwritten paper receipts. This system leads to a lot of errors due to confusing orders or incorrectly written orders. We would have at least 2-3 errors daily due to human error. Once we began using Ambur, I noticed that our errors were almost completely eradicated. This alone makes Ambur worth the money you spend for the system. The money we save in human errors will eventually pay for the cost of Ambur.

It really didn't take long for our employees to figure out the system. Training is really pretty easy with the younger, more tech-savvy generation. Most employees learn with about 10 or 15 minutes of training. Once you train a couple of employees they are normally able to train the rest of your employees for you (probably better than you trained them).

The only negatives I have are the following: 1) You can not run totals for a customer for a set date. If you want to run a customer report for the month of September 2013, the report will give you the total for those customers for everything saved on the iPad. In other words, if you want the totals for a certain period of time, you will need to delete all data outside of the dates you want. This is actually a big negative if you are wanting to run a customer loyalty program. 2) Ambur is great with your wifi. Customers can even download Ambur and place their own order within your wifi. However, I want to give customers the option of ordering from their own home. The only way is to seek out another company to build another app for online orders. I hope to see Ambur come up with an app that allows customers to order from their mobile device from anywhere that would connect to my system outside of my wifi.

Overall Ambur is great and beats any other POS system out there. After using this system for a year and a half, I only have two negatives; that's pretty impressive. Ambur is always updating, and I expect that they will eventually send out a patch to fix the negatives I've come up with.

Rating breakdown

Ease of Use
Customer Support

Suzanne V.
Industry: Food & Beverages
Company size: 11-50 Employees

Better before the buyout

Used Daily for 2+ years
Reviewed on 2017/01/05
Review Source: Capterra

We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.

Pros

Robust reporting with historical data. Very customizable.

Cons

Their customer service is awful. Really awful. Don't expect any phone help and the online support doesn't fully read what you write. Overall a total time suck and very frustrating when your sitting with customers and a down POS system:

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Pervaiz M.

Reviewed on 2011/06/15
Review Source: SoftwareAdvice

We are a fast-paced Pakistani restaurant located in Williamsville, NY and have been using Ambur since early 2010. We were one of the first testing sites for Ambur and we really glad we took the time to try Ambur. We had been using a Micros terminal before and were glad to make the switch.

Using Ambur is much simpler, especially since most of our waitstaff already own iPhones, which helped us to further reduce our hardware costs. We were surprised to learn that Ambur not only has all the features found in traditional point of sale systems but also allows us to do much more because of the great and flexible wireless functionality.

Overall, we are very happy with Ambur and would recommend it to any restaurant owner looking for an all-in-one solution for managing their restaurant.

Rating breakdown

Ease of Use
Customer Support

Victoria C.

Rating only

Used Other for 1-5 months
Reviewed on 2018/08/18
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
3,5/10
Based on 10 user ratings
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Ambur Pricing

Ambur Pricing

Starting from
US$59,00/month
Free Trial
Subscription
Value for money

Single: One Ambur device - $59/month billed annually

Multi: 2-3 Ambur devices - $99/month billed annually

Unlimited: Unlimited Ambur devices - $149/month billed annually

Single: One Ambur device - $59/month billed annually

Multi: 2-3 Ambur devices - $99/month billed annually

Unlimited: Unlimited Ambur devices - $149/month billed annually

Value for Money
1,9/5
Based on 10 user ratings
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Ambur Features

Ambur Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3,1/5
Based on 10 user ratings
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Categories

Additional information for Ambur

Additional information for Ambur

Key features of Ambur

  • Add, edit, or 86 menu items
  • Assign order types
  • Automatically calculate payroll
  • Business management tools
  • Categorize menu items
  • Custom table layout
  • Detailed reports
  • Front of house management
  • Integrated credit card processing
  • Integrated payment processor
  • Manages reservations and remember guest details
  • Modify orders
  • PCI compliant
  • Permissions based access
  • Secure system
  • Split checks and offer payment methods
  • Staff time-clock
  • Stores data locally without internet connection
  • Take detailed orders

Benefits

  • Servers can manage split checks and offer various payment methods to suit every customer's preferences.

  • Users can assign order types and record regulars' details for quicker and more personalized service.

  • Prevent sending in incorrect orders with Ambur's features for quick modification of an order in just a few taps on the iPad.

  • All of Ambur's detailed reports are shown in real- time, so managers are always kept up-to-date with what's going on in the business.

  • Ambur offers a secure system that keeps sensitive data and payment info safe, so restaurant owners can have peace of mind.

  • Ambur FAQs

    Ambur FAQs

    Below are some frequently asked questions for Ambur.

    Q. What type of pricing plans does Ambur offer?

    Ambur offers the following pricing plans:

    Starting from: US$59,00/month

    Pricing model: Subscription

    Free Trial: Available

    Single: One Ambur device - $59/month billed annually Multi: 2-3 Ambur devices - $99/month billed annually Unlimited: Unlimited Ambur devices - $149/month billed annually

    Q. What are the main features of Ambur?

    Ambur offers the following features:

    • Add, edit, or 86 menu items
    • Assign order types
    • Automatically calculate payroll
    • Business management tools
    • Categorize menu items
    • Custom table layout
    • Detailed reports
    • Front of house management
    • Integrated credit card processing
    • Integrated payment processor
    • Manages reservations and remember guest details
    • Modify orders
    • PCI compliant
    • Permissions based access
    • Secure system
    • Split checks and offer payment methods
    • Staff time-clock
    • Stores data locally without internet connection
    • Take detailed orders

    Q. Who are the typical users of Ambur?

    Ambur has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Ambur support?

    Ambur supports the following languages:

    English

    Q. What type of pricing plans does Ambur offer?

    Ambur has the following pricing plans:

    Subscription

    Q. Does Ambur support mobile devices?

    Ambur supports the following devices:

    iPhone, iPad

    Q. What other apps does Ambur integrate with?

    Ambur integrates with the following applications:

    ShopKeep

    Q. What level of support does Ambur offer?

    Ambur offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials