OnSched

OnSched

API 1st, Flexible booking solutions - with minimal coding

4.5/5 (26 reviews)

OnSched Overview

A comprehensive development platform, fully accessible through a REST API with thorough documentation. OnSched specializes in building custom booking solutions that meet the complex needs of enterprise.

Flexible setup, and a best in class feature list to configure any booking scenario.

Service appointments
Call back bookings
Teacher bookings
Room Bookings
In-store Visits
Consultations / Demos
Meeting bookings
Sales meetings
Financial services / banks
Mortgage /
Chat bots
Aggregators & directories
Student / Teacher bookings
Car bookings

OnSched builds booking solutions that meet the needs of forward thinking enterprises.

Business solutions is what we embody. Online booking can provide tremendous value when built properly into an organization or application. We help you see that through.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Brazil, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

English

OnSched Reviews

Overall rating
4.5/5
88% positive reviews
18
Excellent
5
Very good
2
Average
1
Poor
0
Terrible
Jill O.

Awesome customer service - so far / so good

Used Daily for 1+ year
Reviewed on 2016/09/03
Review Source: Capterra

We have been using onsched for our music lesson bookings for a little over a year. As I write this review out, I do so completely objectively:

For the past 14 months, my experience with onsched has been nothing short of excellent. I was pretty surprised at the lengths they went to, to convince me to switch from Genbook - and I'm glad I did.

The people at this company are very well educated from what I could tell - and are really very smart. My on-boarding representative had a background in marketing, helped me change some stuff on my website that was completely unrelated and then ended up helping put together a marketing plan for me. I was pretty blown away by this; it's honestly helped our business.

Although there are a few capabilities I wish it could offer, OnSched is genius at what it does already

Pros

Ease of use, The google and outlook integrations make it easy for our different teachers to adapt to using the system (we tried 3 in the past that nobody would ever use) - Easy to book online - it's Aesthetically pleasing - Easy access to customer service (with real people!) that really does blow the lid off the other companies

Cons

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system.

For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. This is actually something that they are working on right now from my questions about it - which is great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gary R.

OnSched really is just solid!!

Used Daily for 6-12 months
Reviewed on 2016/09/07
Review Source: Capterra

Scott and Connor have been life savers for us for the last month, while trying to learn how to effectively use your system, for our needs!!! We want to spend our time pleasing customers not wasting time messing around with our scheduling system

I think the best part about using onsched is the new business we're getting. I didn't realize how effective email marketing was. It's pretty cool when we're slow to be able to just hit email customers and let them know that we have open spots. Very cool..

Although change is always hard we are happy with onsched and glad we made the change!! We love the chat on the site - we were convinced it was a robot at first because of a lightning fast response we got at 3am (LOL), but we have always received a very quick response when we have needed to use it otherwise

Your staff knows the system very thoroughly, and we've managed to push through a few little problems we had early on without pain so thanks so much guys!!!

Pros

AMAZING!! customer service
Really great system that met all of our needs
It's actually brought us new business

Cons

There's a few things that are a little bit confusing in the portal that take a little bit of getting used to. Or maybe it was just us..

One other thing that was annoying was a little bug with uploading images. I'd always have to upload images twice for them to work.. kind of a pain

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Josh R.

AWESOME Customer service. Product looks much better than the other softwares that I've tried

Used Daily for 1-5 months
Reviewed on 2016/09/06
Review Source: Capterra

I had a wonderful experience start to finish with OnSched. Their customer support people really know what they're doing which is really helpful to someone like me who doesn't catch onto the whole "tech" thing easily.

We have a very complex business where we see a lot of students on a weekly basis, have quite a few teachers and also run classes. I was pretty close to giving up on the whole online idea that my colleagues were pushing, however in hindsight I'm glad I didn't.

Although the setup process took a few days longer than I thought, everything went relatively very smoothly. They help me through every step, right through to helping train our teachers on how to use it. They also installed the online booking part right into my website which was very cool.

Pros

Everything is very clean and easy to use, the customer service is really really worth it in itself.

Cons

The only thing that I was iffy about was the lack of mobile apps currently available. As I understand it (according to customer support) they're working on it and plan to release an app within the next 2 months - I don't really mind waiting given all of the lengths they went to to get me on as a customer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew M.

Works great for my studio, makes things easy

Used Daily for 1+ year
Reviewed on 2016/09/21
Review Source: Capterra

I've had a pretty good experience. I was cold called by scott one of the sales reps from inksched.com, onsched's sister company specific for tattoo artists. He figured out what my pain points were and sold me on the software to solve them. They have done that and more! impressive

Pros

- Seeing everything in one place
- getting rid of the people who cancel half an hour before appointments. We usually get 3-4 days notice now because that's when our reminders go out
- I can see how much money my staff should be making based on how busy they are

Cons

Nothing really

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bacha R.

Great for Tattoo business

Used Daily for 1-5 months
Reviewed on 2016/09/22
Review Source: Capterra

onsched is a great tool for our tattoo studio. We use it mainly just to look at what our artists are doing on a daily basis when we're not there. Our artists take a 50% cut of what they (and we) book, so it's really useful being able to pull up reports that show how much each artist did in a week and making sure the payout matches that. If not, there's usually something going on. The first week I used onsched i ended up firing one of our artists because he was stealing. wouldn't have ever even known if it weren't for appointment booking software, who would have thunk

Pros

- Audit trail
- See what's going on

Cons

- Weekly view is very different than what I'm used to

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

OnSched Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

OnSched pricing is per calendar / resource (employees typically) with a base price of $10/mo per calendar. Pricing discounts available for volume of businesses with 50+ resources.

For more than 50 resources, contact our enterprise sales team at [email protected]

OnSched Features

  • API
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Electronic Payments

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Contact Database
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for OnSched

Key features of OnSched

  • Appointment management
  • Automated email marketing
  • Automatic appointment assignment
  • Automatic reminders
  • Calendar management
  • Calendar syncing & personalization
  • Class scheduling
  • Clients select preferred staff
  • Conversion rate optimization
  • Custom consumer facing option
  • Customer history
  • Customizable booking form fields/intake forms
  • Customizable branding
  • Electronic payments
  • Embed a booking calendar or button on any website
  • Event scheduling
  • Google & Outlook Calendar syncronization
  • Group scheduling
  • Instructor scheduling
  • Integrate with website, facebook & payment gateways
  • Multi-channel marketing
  • Multiple book now buttons
  • Notification & reminder emails for clients
  • Online booking
  • Permission based logins for employees
  • Recurring bookings
  • Room booking
  • SMS or automated call reminders
  • Standard reports

Benefits

1. Cross timezone flexibility

2. Custom fields (resource, booking, customer)

Custom fields are the major differentiator, and the reason many enterprises and large businesses choose to implement OnSched. Use custom fields on multiple levels for different purposes.

Booking: Booking fields are any custom data that you want to collect on a given appointment. Say for example you're web design firm looking to integrate online booking to allow prospect customers to book time into a sales reps calendar. In this case, the rep might want to know for example how much the client is currently spending on advertising, they can add a booking level custom field that the prospect will have to fill out on the booking confirmation page.

Customer: Want to collect the age of your customer? Their budget? Their timeframe for implementation of a deal? Whatever you need to collect (and later sort, and segment for marketing purposes) you can now get using our customer level custom fields. Whenever a customer books their first appointment with you, they'll be prompted to input whatever data you need to collect here and it will become associated with their profile.

Resource: Use resource custom fields to add sortable tags to employees and filter views in online booking depending on those tags / rulers.

3. Major Calendar Integrations

We are plug and play with Google / Outlook / iCal giving your resources / staff complete flexibility to adopt using OnSched, and easily gain access to existing availability.

4. Robust API

OnSched is famous for it's robust API that's built to service the most complex setups and configurations.

5. Master Calendar

OnSched is the only API only online booking software that offers a master calendar and a master business, allowing you to access any calendar and time, see reporting, add / change / remove appointments, add resources, and configure the platform to your needs.

6. Multiple permission levels

OnSched has the capability to build custom permissions for each different level of users within your business.

- Truly Unlimited Scalability
- Security
- Customer Service
- Customization
- Workflow Integration
- Reliability

OnSched FAQs

Below are some frequently asked questions for OnSched.

Q. What type of pricing plans does OnSched offer?

OnSched offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Available

OnSched pricing is per calendar / resource (employees typically) with a base price of $10/mo per calendar. Pricing discounts available for volume of businesses with 50+ resources.

For more than 50 resources, contact our enterprise sales team at [email protected]

Q. What are the main features of OnSched?

OnSched offers the following features:

  • Appointment management
  • Automated email marketing
  • Automatic appointment assignment
  • Automatic reminders
  • Calendar management
  • Calendar syncing & personalization
  • Class scheduling
  • Clients select preferred staff
  • Conversion rate optimization
  • Custom consumer facing option
  • Customer history
  • Customizable booking form fields/intake forms
  • Customizable branding
  • Electronic payments
  • Embed a booking calendar or button on any website
  • Event scheduling
  • Google & Outlook Calendar syncronization
  • Group scheduling
  • Instructor scheduling
  • Integrate with website, facebook & payment gateways
  • Multi-channel marketing
  • Multiple book now buttons
  • Notification & reminder emails for clients
  • Online booking
  • Permission based logins for employees
  • Recurring bookings
  • Room booking
  • SMS or automated call reminders
  • Standard reports

Q. Who are the typical users of OnSched?

OnSched has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does OnSched support?

OnSched supports the following languages:

English

Q. What type of pricing plans does OnSched offer?

OnSched has the following pricing plans:

Subscription

Q. Does OnSched support mobile devices?

We do not have any information about what devices OnSched supports

Q. What other apps does OnSched integrate with?

OnSched integrates with the following applications:

10,000ft, 1098-T Software, 123FormBuilder, 1CRM, 1time, 24SevenOffice, 2imagine web2print, 360 Enterprise Suite, 3CLogic, 99tests

Q. What level of support does OnSched offer?

OnSched offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials