Skedda

The smartest way to manage your space

4,8 /5 (149 reviews) Write a Review!

Skedda Overview

What is Skedda?

Skedda is an online booking and scheduling system designed for venue space. A space can be a court, studio, meeting room, classroom, hot-desk, even shared equipment.

The Skedda scheduler has a day, month and list view with access options for view-only users, invited bookers and the public. A venue's scheduler is accessed via a unique subdomain with forced SSL (HTTPS) and single sign-on is available with Google, Facebook, Twitter and Microsoft.

Venue admins can create booking and pricing conditions by space, and sharing and dependency rules. Venue settings include booking and cancellation windows, the ability to add venue terms and conditions, custom booking information and integration with many applications via Zapier. Skedda integrates exclusively with Stripe Payments and offers an upfront and a book now, pay later approach. Booking data can be exported.

The Skedda platform is mobile-responsive and accessible from any device browser with an internet connection.

Skedda Overview

Pricing

Starting from
US$5,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Skedda core features and 1 - 5 spaces are free to use. Upgrade to more spaces and paid packs (Pro, Integrations, Online Payments) at any time with a free 30-day trial.

Full pricing details available at: https://www.skedda.com/home/pricing


Skedda Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Skedda video Skedda screenshot: Skedda screenshot: Skedda screenshot:

Skedda Reviews

Skedda Reviews

Overall rating
4,8
/
5
Excellent
121

Very good
25

Average
0

Poor
1

Terrible
2

Value for Money
4,9
Features
4,5
Ease of Use
4,8
Customer Support
4,8
98% recommended this app
Paul B.

Simple interface, intuitive to use, flexible under the hood and great support.

We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!


Cara T.

This does what no other software can do.

Brilliant. Wonderful customer service. Great knowledge. Proactive. Exceptionally communicative (I even received a personally recorded video to outline the different options I could use with a fiddly setup wishlist).


Paul K.

Skedda bedding in well

We now have a fully supported system without any concerns about business continuity. We were given extended time to test out the system due to the timing and were able to We have found the support staff exceptionally helpful and knowledgeable and very quick to respond to our questions with answers or suggestions, usually within the same day.

After using Skedda for just a few weeks we made several suggestions that we thought would improve the system further from our point of view, without too much expectation that we would be listened to. We received an encouraging response almost immediately that showed our ideas had been thought about in a lot of detail and some might well be implemented. A refreshing experience to get such instant feedback.


Satoko S.

No customer service

They provided no customer service when I had trouble with the system.
Automatic reply said that they will come back after 1 hour, but they didn't.
So I ask the status. Message was seen but no reply.


Brian W.

The ONLY scheduling software that works perfectly for my band rehearsal/recording studio.

I have tried about 15 different scheduling apps, but I kept coming back to Skedda. It just works for my needs PERFECTLY!! Other app were missing this feature or that feature but Skedda had them all. End of story!


Paul B.

Simple interface, intuitive to use, flexible under the hood and great support.

Used Daily for 1+ year
Reviewed on 2017/03/01
Review Source: GetApp

We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!

Pros

Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.

Cons

Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cara T.
Industry: Facilities Services
Company size: 2-10 Employees

This does what no other software can do.

Used Daily for 1-5 months
Reviewed on 2020/05/26
Review Source: Capterra

Brilliant. Wonderful customer service. Great knowledge. Proactive. Exceptionally communicative (I even received a personally recorded video to outline the different options I could use with a fiddly setup wishlist).

Pros

I liked the sense of it - simple on / off type functioning. Our pricing structure is complex and I investigated over 30 products. This was by far the best. The support is exceptional. We've had to pivot in a Covid-19 world and they have been amazing (and charming) - even though we are in New Zealand - literally the other side of the world and time-zone inconvenient.

Cons

We'd love to see a last minute option where if people book within 24hours, they get an additional discount - but hey, it's still the best!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul K.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Skedda bedding in well

Used Daily for 1-5 months
Reviewed on 2020/09/25
Review Source: Capterra

We now have a fully supported system without any concerns about business continuity. We were given extended time to test out the system due to the timing and were able to We have found the support staff exceptionally helpful and knowledgeable and very quick to respond to our questions with answers or suggestions, usually within the same day.

After using Skedda for just a few weeks we made several suggestions that we thought would improve the system further from our point of view, without too much expectation that we would be listened to. We received an encouraging response almost immediately that showed our ideas had been thought about in a lot of detail and some might well be implemented. A refreshing experience to get such instant feedback.

Pros

It is not too complex to set up and use and training admin staff does not involve days of training. We got the hang of it very quickly during the trail period with very little need to ask for advice as the 'pop up' help information explains the purpose of each field very well or links to a more detailed explanation for the more complex bits. Compared to other systems we looked at it had a very good look and feel to it - uncluttered and almost intuitive to use with very little knowledge of the system. When it came to going live, on 1 September 2020, we had already created the system in the trial version so it just required making a couple of adjustments to the settings and recreating our existing future bookings.

Cons

Ideally we wanted a system with integrated invoicing as we bill our customers in arrears for their room bookings. We almost did not give it a second look as it did not have this key functionality but the booking side was so much better than other options that we looked at. We were also encouraged to examine the Zapier integration which links bookings to external invoicing systems and we subsequently decided to use Wave. In the end we decided to go for it anyway despite the fact that there is more manual intervention when cancelling or modifying bookings which do not automatically adjust the external invoicing system.

We had to work around some of our more complex multi-day bookings, that did not fit the Skedda 'standard' approach for such bookings, but we have found solutions even though it has meant changing our billing processes in some cases.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Satoko S.
Industry: Construction
Company size: 201-500 Employees

No customer service

Used Daily for 1+ year
Reviewed on 2018/12/20
Review Source: Capterra

They provided no customer service when I had trouble with the system.
Automatic reply said that they will come back after 1 hour, but they didn't.
So I ask the status. Message was seen but no reply.

Pros

Great system which can use for fee with some limitation.

Cons

They change the system without notification.

Response from Skedda

Hi Satoko,

Many thanks for your review. We're sorry that you weren't satisfied with our support on December 20. For reference we've included the response times for your messages over the years below.

We're proud to be able to provide non-paying customers with support as well. Our auto-reply message aims to give an estimate for when our team begins to process customer inquiries. If faster responses are critical for your business, we recommend the Pro Pack which includes priority support (https://www.skedda.com/home/pricing). Thanks for highlighting that this was perhaps ambiguous for you.

News about system changes are published in-app and at https://updates.skedda.com.

Please feel free to reach out to us at [email protected] if you have additional feedback.

We wish you all the best for the start of 2019!

Thanks,
Sam at Skedda

Email 24/5/2017: 3h 22m
Email 18/7/2018: 51m
In-app message 10/7/2018: 17m
Email 20/12/2018: 47m
In-app message 20/12/2018: 2h 43m

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Brian W.
Industry: Music
Company size: Self Employed

The ONLY scheduling software that works perfectly for my band rehearsal/recording studio.

Used Daily for 1-5 months
Reviewed on 2020/08/18
Review Source: Capterra

I have tried about 15 different scheduling apps, but I kept coming back to Skedda. It just works for my needs PERFECTLY!! Other app were missing this feature or that feature but Skedda had them all. End of story!

Pros

There are so many interesting and versatile features embedded within this software. The most impactful features that excites me the most in selecting this software is the ability for the customer to book their band for a specific studio package all within a comfortable and easy interface. Skedda is so VERY versatile to work exactly as I plan it to. I chose to automatically block off booked times slots so that no double bookings are possible. I chose to automatically add up the total rate for multiple hourly block sessions. I also chose to not allow the customer to book multiples of various packages withing the booking. For example: If the customer chooses 4 hours of 'STUDIO + PA SYSTEM PACKAGE' @ $25/ hr., he or she cannot book 'STUDIO + DRUMKIT' @ $22/hr. within that same time slot. Avoiding any chance of a confusing situation. I LOVE this!!

Cons

It costs a bit more that other apps, but for the additional options and features, that is to be expected. There is a learning curve that is involved with figuring out the 'Space Sharing' aspect of skedda, but the customer support was the best!! With an app this versatile, it is expected to be difficult to figure some aspects out but they instantly replied to my chat requests with a friendly response to all my questions and walked me through my struggles in an easy to understand step by step explanation. I had it all figured out within minutes thanks to their experienced and knowledgeable staff. Thank you guys!!

After I got skedda set up exactly the way I needed, the integration into my Wordpress website was easy and works flawless!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 149 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Skedda Pricing

Skedda Pricing

Starting from
US$5,00/month
Free Trial
Free
Subscription
Value for money

Skedda core features and 1 - 5 spaces are free to use. Upgrade to more spaces and paid packs (Pro, Integrations, Online Payments) at any time with a free 30-day trial.

Full pricing details available at: https://www.skedda.com/home/pricing

Skedda core features and 1 - 5 spaces are free to use. Upgrade to more spaces and paid packs (Pro, Integrations, Online Payments) at any time with a free 30-day trial.

Full pricing details available at: https://www.skedda.com/home/pricing

Value for Money
4,9/5
Based on 149 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Skedda Features

Skedda Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 149 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Skedda

Additional information for Skedda

Key features of Skedda

  • (Off-)peak pricing
  • Booking calendar
  • Bookings management
  • Collect payments
  • Drag and drop functionality
  • Flexibility
  • Fully customizable
  • Grant or revoke access
  • Manage and record payment information
  • Members and concession-card holder groups
  • Online bookings
  • Organize groups
  • Overlapping and shared spaces
  • Payment gateway integrations
  • Pricing, exceptions, hours of availability, user groups
  • Self-serve booking process
  • Social media sign-in
  • Upfront and book now, pay later options
  • User management
  • Venue availability

Benefits

- A visual and easy way to manage scheduling and online bookings with a day, month and list view, and user-friendly interface featuring drag and drop functionality.

-Access levels for private venues, invitation-only communities and visitor/public venue bookings.

-Robust space scheduling features - sharing and dependency rules, pricing, min/max duration times, block booking rules, half-day/full-day bookings, deny bookings by time, day, space and user.

-Manage online payments from the day and list view with upfront and pay later approaches. Stripe Integration.

-Admin access to manage (create, edit and cancel) bookings on user's behalf, colour rules for admins, booking logs for admins, an exportable users list. Easy to set up with three clear distinct areas: Spaces, Venue Settings, Users.

Skedda FAQs

Skedda FAQs

Below are some frequently asked questions for Skedda.

Q. What type of pricing plans does Skedda offer?

Skedda offers the following pricing plans:

Starting from: US$5,00/month

Pricing model: Free, Subscription

Free Trial: Available

Skedda core features and 1 - 5 spaces are free to use. Upgrade to more spaces and paid packs (Pro, Integrations, Online Payments) at any time with a free 30-day trial. Full pricing details available at: https://www.skedda.com/home/pricing

Q. What are the main features of Skedda?

Skedda offers the following features:

  • (Off-)peak pricing
  • Booking calendar
  • Bookings management
  • Collect payments
  • Drag and drop functionality
  • Flexibility
  • Fully customizable
  • Grant or revoke access
  • Manage and record payment information
  • Members and concession-card holder groups
  • Online bookings
  • Organize groups
  • Overlapping and shared spaces
  • Payment gateway integrations
  • Pricing, exceptions, hours of availability, user groups
  • Self-serve booking process
  • Social media sign-in
  • Upfront and book now, pay later options
  • User management
  • Venue availability

Q. Who are the typical users of Skedda?

Skedda has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Skedda support?

Skedda supports the following languages:

English

Q. What type of pricing plans does Skedda offer?

Skedda has the following pricing plans:

Free, Subscription

Q. Does Skedda support mobile devices?

We do not have any information about what devices Skedda supports

Q. What other apps does Skedda integrate with?

Skedda integrates with the following applications:

Basecamp, Constant Contact, Evernote, FreshBooks, Mailchimp, Maintenance Care, Trello, Wordpress, Xero, Zendesk

Q. What level of support does Skedda offer?

Skedda offers the following support options:

Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials