Call Loop is a complete SMS and voice broadcasting solution that enables businesses to create and send marketing campaigns to contacts via mobile messaging. Organizations can send mass texts, alerts, reminders, coupons, or contests and build contact lists using text-to-join mobile keywords. Users can setup autoresponders and record voice messages to send to thousands of contacts in minutes.
Call Loop's all-in-one online portal enables businesses to send and receive text messages from a computer by logging in. Users can personalize each SMS message and mail merge custom information such as a first name, last name, or a custom field from a CRM. Organizations can also create and build marketing lists for sending mass texts or voice broadcasts to groups of contacts. Users can upload thousands of phone numbers using Call Loop’s import wizard, and edit the list at anytime.
Call Loop enables customized voice blasts with two different messages: one for a live pickup, and another that goes to voicemail. Recipients can also be given the option to be transferred to a live agent for placing an order, confirming an appointment, or anything else. Other voice broadcasting features include customized caller ID, voice recognition, and scheduling.
Built-in analytics and reporting allows business to keep track of how their text messages and voice broadcasts are performing. Users can see current and past open rates, as well as failed or successful messages in real-time. Voice broadcasting analytics show who has listened to the message, who hasn’t, and more.
Pros
They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number. This is awesome for pay per call campaigns and event have a client how uses it for support requests.
You can also easily see your sms click data in Google Analytics and in reports generated by Call Loop.
You can also easily capture name and email via text to join. I use this when I am speaking on stage at marketing events to quickly grow my list. I just offer my slide deck and ask them to text in to receive it. It works like crazy sometimes I like 90% of the room to text in.
There are a lot of other popular features that they have but I have not used much myself. Especially SMS contests & sms coupons.
Cons
umm I can't think of any cons at the moment. Thier support and service is awesome. The product is never down. And best of all, they are adding new integrations and product up dates all the time. Thanks Chris for making such an awesome product.
Hi Dustin,
Thanks for the review. I noticed you had customer support at 4 stars, but you mentioned that "Their support and service is awesome".
Do you think a 5 star would be a better choice?
Thanks for the review!
Improvements in engagement from prospects and clients. An easy to use tool for lead generation.
When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS.
I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information.
I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.
Pros
Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups.
The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%!
I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information.
The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools.
Cons
I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.
Thanks Shawn!
Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.
Pros
This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.
Cons
It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.
I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer.
I have tried a couple others, just to see if there was something I was missing. I came to find that the other products were probably not actively developing their platforms. They have features that work, but aren't forward thinking like Call Loop. Call Loop is cutting edge when it comes to development and I assume will stay that way for a while to come.
Support was my favorite part about it, a lot of SMS marketing can be difficult if you haven't used it previously, getting questions answered fast was a must with what we were doing at first and they made that process of fixing our issues a top concern. I'm assuming that is the case with everyone that is on the platform.
The real bonus of the platform is their integrations, other services just aren't there when it comes to that. The added bonus of integrating with Click Funnels was the kicker for us.
Pros
Integrations, automation and ease of use.
Cons
Not sure because we haven't had any hiccups in service.
Thanks for the kind words Brett!
Pros
Easy to do simple stuff! Just getting a basic text or VB out is really easy
Cons
Sometimes I would like an advanced feature like sending longer texts. I would like better contact management and I would REALLY suggest more robust views of subscribers and unsubscribes. Also I would prefer that if someone unsubscribes from the texts for example it didn't affect A) the other lists they are subscribed to and B) Unsubscribe them from voice broadcasts.
Hi Greg, thanks for the feedback. Note taken on the longer texts. For unsubscribes, because it's a short code if they reply STOP they will be removed from the entire short code. That's how short codes work unfortunately and a standard in the industry.
Pay As You Go: Free
Message Credits: 5¢ text/min
Text-to-Join Keywords: $10/mo
Basic: $29/mo
Message Credits: 250
Text-to-Join Keywords: 1
Pro: $49/mo
Message Credits: 1,000
Text-to-Join Keywords: 2
Max: $99/mo
Message Credits: 2,250
Text-to-Join Keywords: 3
Call Loop enables users to create and schedule automated multi-channel drip campaigns with both text and voice messages.
Text-To-Join keywords help build mobile subscriber lists for sending coupons, promotions and contest information.
Call Loop lets users personalize text messages with the subscriber's first name, last name, and also add custom fields.
Users can download and export contact and subscriber information and import the data into a CRM, email, or other software.
Call Loop users can instantly view statistics, reports, and analytics in real-time using the Google Analytics integration.
Below are some frequently asked questions for Call Loop.
Call Loop offers the following pricing plans:
Starting from: US$10,00/month
Pricing model: Subscription
Free Trial: Available
Pay As You Go: Free
Message Credits: 5¢ text/min
Text-to-Join Keywords: $10/mo
Basic: $29/mo
Message Credits: 250
Text-to-Join Keywords: 1
Pro: $49/mo
Message Credits: 1,000
Text-to-Join Keywords: 2
Max: $99/mo
Message Credits: 2,250
Text-to-Join Keywords: 3
Call Loop offers the following features:
Call Loop has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Call Loop supports the following languages:
English
Call Loop has the following pricing plans:
Subscription
We do not have any information about what devices Call Loop supports
Call Loop integrates with the following applications:
APIANT, AWeber, ActiveCampaign, Constant Contact, Cyfe, Drip, Infusionsoft, Mailchimp, Marketo, VisitorTrack
Call Loop offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I stayed on. The suite of tools Call Loop provides is pretty insane. I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality.
I have clients who use all different types of marketing tools and Call Loop seems to work with just about everything. They have a Zapier integration and it connects to a bajillion apps, so that's one of the main reasons I chose the service. It also works with marketing platforms Instapage, ClickFunnels, Lead Pages, Unbounce and a lot people are using those now.
I have never really had an issue with the service but I found whenever had a question support was top notch and answered me right away. I can even get the owner Chris on the phone and talk about campaign ideas if needed. That means a lot these days when people often treat you like a number.