--- description: Learn how AzureDesk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: AzureDesk Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [AzureDesk](/software/104099/azuredesk) # AzureDesk Canonical: https://www.getapp.za.com/software/104099/azuredesk Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/104099/azuredesk?page=2) > AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost. > > Verdict: Rated **4.5/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of AzureDesk Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal. Automatically convert incoming support emails into tickets with AzureDesk. Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way. Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration. Add customers, companies and agents with AzureDesk's administration portal. Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 50 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AzureDesk - **Location**: piscataway, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$12,00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: United States ## Features - AI Copilot - API - Alerts/Escalation - Analytics - Automated Routing - Call Center Management - Change Management - Chat/Messaging - Chatbot - Client Portal - Customer Database - Customer Portal - Customer Support - Customizable Branding - Dashboard - Email Management - Email Templates - Feedback Management - Help Desk Management - IT Asset Management ## Integrations (7 total) - Asana - ChargeDesk - Chatlio - FreshBooks - Jira - Olark - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [Service Desk Software](https://www.getapp.za.com/directory/1249/service-desk/software) - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) ## Alternatives 1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.getapp.za.com/software/91811/jira-service-management) — 4.5/5 (763 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.getapp.za.com/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Desk Manager](https://www.getapp.za.com/software/2066040/desk-manager) — 4.8/5 (106 reviews) ## Reviews ### "Customer delighting software with fast tracking system" — 4.0/5 > **Verified Reviewer** | *27 August 2021* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: It is really very easy to create the support ticket and get acknowledgment of the ticket. SLA defined are for lesser period of time. > > **Cons**: There are no cons for this product as it is easy to track and monitor the customer request through this software. > > New customer on-boarding and the new type of incident category can be easily incorporated easily ----- ### "support review" — 4.0/5 > **margaret** | *25 July 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: ease of use and easy access we are a support company and this makes it very easy to support our clients > > **Cons**: reporting is not too easy but is satisfactory for our needs ----- ### "used as a ticketing desk" — 4.0/5 > **Carmel** | *20 July 2017* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system. > > **Cons**: I would like a date required feature to be added. To help with prioritising. High, low and normal isnt sufficient for my needs . Wish it would remember login details. its annoying to have to retype everytime. It would be great if you could categorise solved tickets into groups. Tickets are slow to update. ----- ### "Very easy product to use" — 4.0/5 > **Jennifer** | *18 March 2019* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts. > > **Cons**: The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right. ----- ### "Product Review" — 4.0/5 > **John** | *26 July 2019* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and accessibility price point is good > > **Cons**: Back and forth in screens some times it goes down > > Good ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.za.com/software/104099/azuredesk?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/104099/azuredesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data