AzureDesk

AzureDesk

Help desk software for SMBs

4.5/5 (48 reviews)

AzureDesk Overview

AzureDesk is a help desk software for businesses of all sizes. The tool centralizes all customer-facing information and unifies support emails, support tickets and questions coming in from customers via email.

With AzureDesk, businesses can provide their customers with an intelligent knowledge base including a bing type search for self service answer-finding. Azure Desk's self-service customer portal displays trending topics and questions helping users to find the answers that they need, themselves. Should customers be unable to find answers via the customer-facing knowledge base, they can raise a ticket via the AzureDesk portal, email to receive assistance from help desk agents. AzureDesk provides help desk agents with access to an intelligent internal knowledge base, enabling them to answer questions easily.

Free for up to 3 agents, AzureDesk provides a support site with predictive search of all knowledge base, FAQ, topics and articles, delivering result suggestions from the first keystroke. AzureDesk also provides users with visibility of ticket creation time, issue type, issue status, issue priority and so on, for the most effective customer service delivery.

Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

Dutch, English, French, German, Spanish

AzureDesk Reviews

Overall rating
4.5/5
98% positive reviews
26
Excellent
21
Very good
1
Average
0
Poor
0
Terrible
Diego Q.

AzureDesk is a software that highlights by its simplicity of use.

Used Daily for 6-12 months
Reviewed on 2017/07/20
Review Source: Capterra

Pros

AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Michael D.

Azure Desk

Used Daily for 6-12 months
Reviewed on 2019/01/28
Review Source: Capterra

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Pros

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Response from AzureDesk

thank you so much

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kaitlyn M.

VPN User Review

Used Daily for 6-12 months
Reviewed on 2019/07/26
Review Source: Capterra

It keeps support tickets reasonably organized

Pros

It's more streamlined than other similar products, in my experience.

Cons

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Shaun D.

AzureDesk

Used Daily for 2+ years
Reviewed on 2019/07/25
Review Source: Capterra

We have very pleased with the software and support - at a great price as well!

Pros

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

Cons

I haven't had any issues to note - so far its been great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Bahuguna G.

Awesome Customer Support Software

Used Daily for 6-12 months
Reviewed on 2016/12/06
Review Source: Capterra

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Pros

We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Cons

We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.8/10
Based on 48 reviews
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AzureDesk Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Subscription
Value for money

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Value for Money
4.8/5
Based on 48 reviews
Compare value for money rating with alternatives

AzureDesk Features

  • API
  • Chat
  • Email Integration
  • Knowledge Base Management
  • Multi-Channel Communication
  • Social Media Integration
  • Support Ticket Management
  • Third Party Integration

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Instant Messaging
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Surveys & Feedback
  • Workflow Management
Features
4.3/5
Based on 48 reviews
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Additional information for AzureDesk

Key features of AzureDesk

  • Activity management
  • Client portal
  • Email integration
  • Email templates
  • Feedback management
  • Help desk integration
  • Help desk management
  • JIRA integration
  • Knowledge base
  • Multi-channel communication
  • Question library
  • Support portal
  • Ticket management
  • Trouble ticketing
  • Twitter integration

Benefits

  • Allow customers to first search for support query answers themselves, in AzureDesk's quick search, self-service customer portal.

  • Automatically convert incoming support emails into tickets with AzureDesk.

  • Manage questions, problems, tasks and service requests from their opening to their resolution, updating the customer along the way.

  • Easily convert support requests into JIRA bugs with AzureDesk's built in JIRA integration.

  • Add customers, companies and agents with AzureDesk's administration portal.
  • Third party integrations with Slack,Olark LIVE chat,Asana,Freshbooks,ChargeDesk,Chatlio,JIRA

  • AzureDesk FAQs

    Below are some frequently asked questions for AzureDesk.

    Q. What type of pricing plans does AzureDesk offer?

    AzureDesk offers the following pricing plans:

    Starting from: US$5,00/month

    Pricing model: Subscription

    Free Trial: Available

    AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

    Q. What are the main features of AzureDesk?

    AzureDesk offers the following features:

    • Activity management
    • Client portal
    • Email integration
    • Email templates
    • Feedback management
    • Help desk integration
    • Help desk management
    • JIRA integration
    • Knowledge base
    • Multi-channel communication
    • Question library
    • Support portal
    • Ticket management
    • Trouble ticketing
    • Twitter integration

    Q. Who are the typical users of AzureDesk?

    AzureDesk has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does AzureDesk support?

    AzureDesk supports the following languages:

    Dutch, English, French, German, Spanish

    Q. What type of pricing plans does AzureDesk offer?

    AzureDesk has the following pricing plans:

    Subscription

    Q. Does AzureDesk support mobile devices?

    We do not have any information about what devices AzureDesk supports

    Q. What other apps does AzureDesk integrate with?

    AzureDesk integrates with the following applications:

    Asana, FreshBooks, JIRA Software, Olark live chat, Slack, Slack, Workato

    Q. What level of support does AzureDesk offer?

    AzureDesk offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials