Shiftboard

Shiftboard

Smarter workforce scheduling

4.4/5 (226 reviews)

Shiftboard Overview

Shiftboard is a cloud-based solution providing on-line access to scheduling and workforce managing information from anywhere on any device. Shiftboard is uniquely built for hourly workforces where scheduling, real-time communication, and responding to change are at the core of day-to-day operations. Shiftboard provides employee scheduling integrated with time and attendance software and applicant tracking and onboarding functionality. Thousands of customers choose Shiftboard to help lower labor costs, increase worker productivity, and decrease employee turnover.

Shiftboard is the only Employee Scheduling Platform that is highly configurable to meet the unique needs of individual companies while still making it easy to schedule workers and for workers to view and manage their schedules from any device.

Pricing

Starting from
US$3,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

Shiftboard Reviews

Overall rating
4.4/5
93% positive reviews
113
Excellent
98
Very good
9
Average
2
Poor
4
Terrible
Ashley D.

Decent Functionality

Used Daily for 1+ year
Reviewed on 2018/11/19
Review Source: Capterra

The software was just what I was looking for in that it lets my staff opt in to events. The tech support is friendly and fast but doesn’t always have a definitive answer for you.

The mobile app turned out to be a great bonus though I wish it had more of the features available for the desktop version.

Overall, I’m very happy with the software and would purchase again in a heartbeat.

Pros

This is the only scheduling software I’ve found that lets employees opt into a shift instead of filling out their availability every week. I work in a catering business so we don’t have consistent work for our servers. They all have school or other jobs to work around their schedule with us. Some of them only work with us twice a month so asking them to keep an updated calendar of their availability is unrealistic. This software lets me post all the shifts and have servers sign up for the ones they want. It’s very helpful. Shiftboard does also have the ability to let staff fill in availability and have management work off that, however.

I also appreciate that I can include notes about the shift and addresses for when we do offsites. The software also lets me divide servers into teams so that they see only the shifts they are eligible for.

Cons

It’s not the most aesthetically pleasing site and takes a while to adjust to the layout, but once you get used to it, it’s fine.

The biggest issues I find is that you can’t export your sign up lists. When I have 40 events in a month, I’d like to print out a list of who signed up for what and work from there, but I have to go shift by shift, typing the results in an Excel sheet instead. Also, there isn’t a way to track who did what change in the system. When I’ve had issues in the past that may have been from a software glitch, they can’t give me an answer as to who changed what and when.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Shifts and rotas without the drama!

Used Weekly for 1+ year
Reviewed on 2019/07/30
Review Source: Capterra

Overall, we have found Shiftboard to be an incredibly good fit for our non-standard shift scheduling; online rotas are praised by our users for easy access when on-the-move, we find reporting through the exporting of CSV files useful, and it has allowed us to get rid of older overlapping systems that we previously used for shift tracking.

Pros

Shiftboard allows our casual staff members access to shifts via an online portal, which is especially useful as these staff are very rarely in building (unless on-shift). Users report that it is helpful to be able to access shift scheduling through a web browser

On the rare occasion we have needed to contact support they have been very responsive and have answered our queries, and we have found it incredibly useful to be able to pull data out via CSV file for input into other systems that we run (although reporting could be further improved upon).

Adding information that lives in other systems to casual staff individual user profiles means we have been able to decommission several systems that have previously been used to handle staff shifts for our employees. Users can be added to teams and groups to make administration easier.

Cons

From a user’s perspective based on feedback we’ve had, the web-based UI isn’t the most intuitive or clean-looking – I'm not sure how it fares compared to competitor systems but it could do with updating to a more modern look which would improve usability.

Another point raised when receiving feedback from users was that it can seem a bit of a steep learning curve for new staff, but we have started to provide documentation and training for internal use so this is no longer an issue for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Rick A.

Review from Woodson YMCA

Used Daily for 1+ year
Reviewed on 2016/11/08
Review Source: Capterra

I can't speak enough about Shiftboard and the amount of time and energy that the software has saved myself and other managers. I have no qualms about promoting the product to other departments and facilities.

Pros

I love how the product is able to track certifications. The trade board function has saves me a lot of time and energy. The document function and linking of certification to profile type has also saves time and paper.
I really like that I can now create a schedule and not publish it until I am finished. Schedules we create are often in motion until publication. I like that staff are no longer receiving messages until the schedule is completed.

Cons

To send a message to team members I can either send to 1 or broadcast to all. It would be nice if there was the ability do a check box of multiple members to whom the message could be sent. That way those who we know are neither available or in need of the information will get the message.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Online rotas made easy

Used Daily for 2+ years
Reviewed on 2018/04/16
Review Source: Capterra

Allows us to easily rota 500+ staff members

Pros

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Cons

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Shiftboard has a steep learning curve, but is an incredibly powerful tool

Used Daily for 1-5 months
Reviewed on 2018/02/16
Review Source: Capterra

Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

Pros

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

The team at Shiftboard has been very responsive to our requests and needs, which is very important.

Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

Cons

It has a steep learning curve, so be prepared to practice, experiment, and be trained.

They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Shiftboard Pricing

Starting from
US$3,00/month
Pricing options
Free Trial
Subscription
Value for money

Plans start from $3 per user/month.

Shiftboard Features

  • API
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Employee Onboarding
  • Employee Self Service
  • Real Time Reporting
  • Recruiting Management
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Portal
  • Performance Management
  • Reporting & Statistics
  • Self Service Portal

Additional information for Shiftboard

Key features of Shiftboard

  • Account score/ranking
  • Ad hoc reporting
  • Advanced profile tracking
  • Applicant & onboarding workflow tools
  • Applicant Tracking
  • Auto-scheduling
  • Automated shift confirmations
  • Automated shift reminders
  • Availability tools
  • Client tracking
  • Custom scheduling fields
  • Customizable branding
  • Department tracking
  • Email-to-SMS alerts
  • Event and project tracking
  • File uploads
  • Finance & payroll tools
  • Group messaging
  • Job board
  • Maps and locations
  • Shift color-coding
  • Single Sign-On (SSO)
  • Team documents
  • Time-stamped manager notes
  • Timeclock/timesheet
  • Tradeboard
  • Web registration forms

Benefits

  • Optimized scheduling. Build schedules to match your business rules. We work with you to configure profiles, teams, and schedule rules to meet your most complex scheduling challenges. When you build your schedule, Shiftboard automatically looks at worker availability and overtime so that schedulers don’t accidently schedule someone who is unavailable, or over schedule or under schedule people.

  • Real-time communication. When assigning or publishing shifts for pickup, people are automatically notified. Automated reminders help reduce missed shifts.

  • Demand planning. Use historical data to forecast and create shifts to align with expected demand. Use this information to optimize your schedule and control labor costs by matching schedules to customer and sales demands to prevent overtime and over-staffing.

  • Mobile. Your mobile hourly workforce can access and manage their schedule form any device. They can use their favorite browser or use and android or iPhone app.

  • Enterprise grade scale and high availability. Whether you have 100 user or 100,000 users Shiftboard scales for your business. Our high availability SLA’s keep your business running.

  • Shiftboard FAQs

    Below are some frequently asked questions for Shiftboard.

    Q. What type of pricing plans does Shiftboard offer?

    Shiftboard offers the following pricing plans:

    Starting from: US$3,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Plans start from $3 per user/month.

    Q. What are the main features of Shiftboard?

    Shiftboard offers the following features:

    • Account score/ranking
    • Ad hoc reporting
    • Advanced profile tracking
    • Applicant & onboarding workflow tools
    • Applicant Tracking
    • Auto-scheduling
    • Automated shift confirmations
    • Automated shift reminders
    • Availability tools
    • Client tracking
    • Custom scheduling fields
    • Customizable branding
    • Department tracking
    • Email-to-SMS alerts
    • Event and project tracking
    • File uploads
    • Finance & payroll tools
    • Group messaging
    • Job board
    • Maps and locations
    • Shift color-coding
    • Single Sign-On (SSO)
    • Team documents
    • Time-stamped manager notes
    • Timeclock/timesheet
    • Tradeboard
    • Web registration forms

    Q. Who are the typical users of Shiftboard?

    Shiftboard has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit

    Q. What languages does Shiftboard support?

    Shiftboard supports the following languages:

    English

    Q. What type of pricing plans does Shiftboard offer?

    Shiftboard has the following pricing plans:

    Subscription

    Q. Does Shiftboard support mobile devices?

    Shiftboard supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Shiftboard integrate with?

    Shiftboard integrates with the following applications:

    Bullhorn

    Q. What level of support does Shiftboard offer?

    Shiftboard offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials