JivoChat

Live chat with agent apps for iOS & Android

4,5 /5 (53 reviews) Write a Review!

JivoChat Overview

What is JivoChat?

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.

JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.

JivoChat Overview

Pricing

Starting from
US$13,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Basic plan: free for up to 5 agents.

Professional plan: $13 per agent per month, billed annually.


JivoChat Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Danish, Dutch, English, Finnish and 9 others, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

Media

Chat is convenient for delicately accompanying customers on the website
JivoChat allows users to target site visitors with proactive chat invitations
View visitor information, including location, social profiles, and click source in a side pane in JivoChat
JivoChat allows users to view visitors' pageview histories, and 'sneak peek' at the messages being written before they are sent
JivoChat also offers native iOS and Android agent apps
Chats in JivoChat are color-coded with different colors for visitor and agent messages
Visitor locations can be used to target chats and set the language of the JivoChat widget
JivoChat reports on agent performance, including service quality ratings from customers
JivoChat also rates service quality on a scale of 0 to 5 and offers suggestions of areas requiring improvement
JivoChat video JivoChat screenshot: Chat is convenient for delicately accompanying customers on the website JivoChat screenshot: JivoChat allows users to target site visitors with proactive chat invitations JivoChat screenshot: View visitor information, including location, social profiles, and click source in a side pane in JivoChat JivoChat screenshot: JivoChat allows users to view visitors' pageview histories, and 'sneak peek' at the messages being written before they are sent JivoChat screenshot: JivoChat also offers native iOS and Android agent apps JivoChat screenshot: Chats in JivoChat are color-coded with different colors for visitor and agent messages JivoChat screenshot: Visitor locations can be used to target chats and set the language of the JivoChat widget JivoChat screenshot: JivoChat reports on agent performance, including service quality ratings from customers JivoChat screenshot: JivoChat also rates service quality on a scale of 0 to 5 and offers suggestions of areas requiring improvement JivoChat screenshot:

JivoChat Reviews

JivoChat Reviews

Overall rating
4,5
/
5
Excellent
36

Very good
12

Average
3

Poor
1

Terrible
1

Value for Money
4,6
Features
4,5
Ease of Use
4,6
Customer Support
4,5
91% recommended this app
Laszlo leonardo B.

Forget about Chatbots, JivoChat is the real deal

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.


Tsuji K.

Everything is above average.


Andrey Y.

2+ years with Jivochat

This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here


Roberto M.

A tool that we can't live without

Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.


Tom W.

A very good software


Laszlo leonardo B.
Industry: Internet
Company size: Self Employed

Forget about Chatbots, JivoChat is the real deal

Used Daily for Free Trial
Reviewed on 2020/02/04
Review Source: Capterra

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Pros

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Cons

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tsuji K.
Industry: Retail
Company size: Self Employed

Everything is above average.

Used Daily for 1-5 months
Reviewed on 2020/02/11
Review Source: Capterra

Pros

JivoChat has all the average features available in a single plan.

Cons

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Andrey Y.
Industry: Computer Software
Company size: 11-50 Employees

2+ years with Jivochat

Used Daily for 2+ years
Reviewed on 2019/01/16
Review Source: Capterra

This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Pros

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Roberto M.
Industry: Marketing & Advertising
Company size: 2-10 Employees

A tool that we can't live without

Used Daily for 2+ years
Reviewed on 2020/08/07
Review Source: Capterra

Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

Pros

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tom W.
Industry: Information Technology & Services
Company size: 2-10 Employees

A very good software

Used Daily for 1-5 months
Reviewed on 2020/02/04
Review Source: Capterra

Pros

We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!

JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.

The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Cons

The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 53 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

JivoChat Pricing

JivoChat Pricing

Starting from
US$13,00/month
Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Basic plan: free for up to 5 agents.

Professional plan: $13 per agent per month, billed annually.

14-day free trial, no credit card required.

Basic plan: free for up to 5 agents.

Professional plan: $13 per agent per month, billed annually.

Value for Money
4,6/5
Based on 53 user ratings
Compare value for money rating with alternatives
Compare with alternatives

JivoChat Features

JivoChat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 53 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for JivoChat

Additional information for JivoChat

Key features of JivoChat

  • Agent-to-agent chat
  • Agents working time chart
  • Automatic helper with canned responses
  • Blacklisting
  • Chat logs
  • Chat targeting
  • Chat transfer
  • Color-coded chats
  • Customer service quality ratings
  • Customizable chat widget
  • Daily performance email
  • Email chat transcripts
  • Google Analytics integration
  • Hotkeys
  • Location-based chat distribution
  • Message ‘sneak-peek’
  • Mobile chat widget
  • Multi-department support
  • Multi-language
  • Offline contact form
  • Pageview histories
  • Pointer tool for directing site visitors
  • Real-time visitor monitoring
  • Spell checker
  • Unlimited chats
  • Visitor info and social profiles

Benefits

  • All text on the chat widget is fully customizable and can be translated into 20 languages.

  • Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

  • Reports and chat logs give managers an overview of agent performance and service quality.

  • Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

  • JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.

  • JivoChat FAQs

    JivoChat FAQs

    Below are some frequently asked questions for JivoChat.

    Q. What type of pricing plans does JivoChat offer?

    JivoChat offers the following pricing plans:

    Starting from: US$13,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $13 per agent per month, billed annually.

    Q. What are the main features of JivoChat?

    JivoChat offers the following features:

    • Agent-to-agent chat
    • Agents working time chart
    • Automatic helper with canned responses
    • Blacklisting
    • Chat logs
    • Chat targeting
    • Chat transfer
    • Color-coded chats
    • Customer service quality ratings
    • Customizable chat widget
    • Daily performance email
    • Email chat transcripts
    • Google Analytics integration
    • Hotkeys
    • Location-based chat distribution
    • Message ‘sneak-peek’
    • Mobile chat widget
    • Multi-department support
    • Multi-language
    • Offline contact form
    • Pageview histories
    • Pointer tool for directing site visitors
    • Real-time visitor monitoring
    • Spell checker
    • Unlimited chats
    • Visitor info and social profiles

    Q. Who are the typical users of JivoChat?

    JivoChat has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does JivoChat support?

    JivoChat supports the following languages:

    Chinese (Simplified), Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    Q. What type of pricing plans does JivoChat offer?

    JivoChat has the following pricing plans:

    Free, Subscription

    Q. Does JivoChat support mobile devices?

    JivoChat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does JivoChat integrate with?

    JivoChat integrates with the following applications:

    Better Proposals, BigCommerce, FullContact, Magento Commerce, Mailchimp, Meets CRM, SITE123, Tilda Publishing, Wordpress, Wordpress

    Q. What level of support does JivoChat offer?

    JivoChat offers the following support options:

    Online Support, Forum, Knowledge Base, FAQs, Phone Support, Video Tutorials