JivoChat
About JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.
JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.
JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.
JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.
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- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great communication suite for your website.
Reviewed on 2019/02/17
I am using JivoChat for my chat service. I especially love the callback feature. You can add your...
I am using JivoChat for my chat service. I especially love the callback feature. You can add your business phone as caller id and receive the call on the app, in desktop browser, or on a phone number you specify. I am gradually boosting my conversion rate with this app.
Pros
I really liked all of the great features and integrations that make JivoChat a great asset for your business. It’s a very easy to use platform, so first time users and new employees will catch on fast.
Cons
It was customizable but it can use a little more options to make it more adaptive depending on your business, such as widgets and more.
- Industry: Computer Games
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jivochat best performance chat with customers
Reviewed on 2022/12/25
My experience with jivo chat is great I have been using it for a year now easy and useful and I...
My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance
Pros
I like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever
Cons
I like everything about the software but I would love to see new features like blue seen option would be great
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I am upset from technical problems and support
Reviewed on 2020/02/01
Pros
at first I found it easy to use and I found enough features as i wanted
Cons
bad support
slow and at the end I don't understand what the problem is
Response from Jivosite
Hey Monica. Wow, I'm terribly sorry to hear that this has occurred. This is definitely not how we want our customer support to be perceived, and we hate to hear this sort of thing. We do our best to offer top-tier support to everyone we work with, clearly, you slipped through the cracks here, and that is unacceptable.
I certainly hope you've now received an answer. Please feel free to reach out to us directly on our social media channels as well! Thank you for taking the time to write us a review, it helps us improve.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My experience using JivoChat
Reviewed on 2021/08/11
JivoChat has made it very easy for my business and agency clients to communicate with customers.
JivoChat has made it very easy for my business and agency clients to communicate with customers.
Pros
Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.
Cons
JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
JivoChat a well established chat and support tool
Reviewed on 2022/02/26
Pros
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
Cons
Brand removing is not available for my subscription
Alternatives Considered
LiveAgentReasons for Choosing JivoChat
They are closing down the service.Reasons for Switching to JivoChat
It is more costly to add extra agentsJivoChat FAQs
Below are some frequently asked questions for JivoChat.Q. What type of pricing plans does JivoChat offer?
JivoChat offers the following pricing plans:
- Starting from: US$19.00/year
- Pricing model: Free Version, Subscription
- Free Trial: Available
14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually.
Q. Who are the typical users of JivoChat?
JivoChat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does JivoChat support?
JivoChat supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
Q. Does JivoChat support mobile devices?
JivoChat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does JivoChat integrate with?
JivoChat integrates with the following applications:
Adobe Commerce, BigCommerce, Bitrix24, Brevo, Drupal, Ecwid, Freshdesk, Google Analytics 360, HubSpot CRM, Instagram, Jira, Joomla, Kommo, Mailchimp, Meta for Business, OpenCart, Pipedrive, Salesforce Service Cloud, Shopify, Slack, Squarespace, SugarCRM, Weebly, WordPress, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does JivoChat offer?
JivoChat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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