About JivoChat

JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.

JivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.

JivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.


Key benefits of JivoChat

  • All text on the chat widget is fully customizable and can be translated into 20 languages.

  • Users can ‘sneak-peek’ at messages visitors are writing, before they are sent.

  • Reports and chat logs give managers an overview of agent performance and service quality.

  • Visitor information including their social profiles, location, pageview history, referring domain, and more, can be accessed in real time.

  • JivoChat automatically provides daily service quality scores between 0 and 5, and suggests areas for improvement.

  • Images

    JivoChat Software - Connect with all your messengers in one place
    JivoChat Software - Built-in CRM
    JivoChat Software - Connect to Instagram and reply to all customers in one place
    JivoChat Software - Monitor visitors from the website in real time
    JivoChat Software - Talk to your colleagues and customers without opening thousands of tabs
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    JivoChat video
    JivoChat Software - Connect with all your messengers in one place
    JivoChat Software - Built-in CRM
    JivoChat Software - Connect to Instagram and reply to all customers in one place
    JivoChat Software - Monitor visitors from the website in real time
    JivoChat Software - Talk to your colleagues and customers without opening thousands of tabs

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    Reviews

    Overall rating

    4,6 /5
    (102)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,5/5

    Already have JivoChat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 102
    Paulo
    Paulo
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    JivoChat is easy. Super duper easy

    Reviewed on 2018/08/09

    JivoChat is helping my company to make more sales because it makes me closer to visitors in my...

    JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!

    Pros

    Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

    Cons

    There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

    Tom
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A very good software

    Reviewed on 2020/02/04

    Pros

    We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!

    JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.

    The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

    Cons

    The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

    Alternatives Considered

    Freshchat

    Reasons for Choosing JivoChat

    Our business had a dispute with Zendesk.

    Switched From

    Zendesk Suite

    Reasons for Switching to JivoChat

    pricing
    Shelly
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    JivoChat user

    Reviewed on 2020/02/13

    Pros

    It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

    Cons

    My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa.
    Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

    Roberto
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A tool that we can't live without

    Reviewed on 2020/08/07

    Jivochat is our biggest communication funnel right now, most of our leads will contact us first...

    Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.

    Pros

    I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

    Cons

    I would like to start seeing more integration possibilities with different platforms, and share of information.

    Alternatives Considered

    LiveChat, Chatbot and Intercom

    Reasons for Switching to JivoChat

    Best option
    Alyssa
    Overall rating
    • Industry: Biotechnology
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great service

    Reviewed on 2020/02/13

    It has been pleasant.

    It has been pleasant.

    Pros

    Capabilities of software to store common knowledge.

    Cons

    There is not an assistant program for when live agents are unavailable/

    Alternatives Considered

    tawk.to

    Reasons for Choosing JivoChat

    twice. Recently (last year)

    Switched From

    tawk.to

    Reasons for Switching to JivoChat

    Ease of use, overall cost, accessibility.
    Showing 5 reviews of 102 Read all reviews

    JivoChat FAQs

    Below are some frequently asked questions for JivoChat.

    JivoChat offers the following pricing plans:

    • Starting from: US$19,00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually.

    JivoChat has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    JivoChat supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    JivoChat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    JivoChat integrates with the following applications:

    Adobe Commerce, BigCommerce, Bitrix24, Brevo, Drupal, Ecwid, Freshdesk, Google Analytics 360, HubSpot CRM, Instagram, Jira, Joomla, Kommo, Mailchimp, Meta for Business, OpenCart, Pipedrive, Salesforce Service Cloud, Shopify, Slack, Squarespace, SugarCRM, Weebly, WhatsApp API, WordPress, Zapier, Zendesk Suite, Zoho CRM

    JivoChat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for JivoChat.