littlefleets

littlefleets

Dispatch and Workforce Management Software

4.8/5 (10 reviews)

littlefleets Overview

littlefleets offers a turnkey solution to streamline you daily business operations. From scheduling jobs, dispatching, to invoicing and getting online payments. Your team's productivity will increase boosting your bottom line and your customer satisfaction.

Accelerate your invoicing and payment process offering more options for your customers, get signatures on site and upload photos and documents to the app.

If you are a Quickbooks Online user, simply integrate with littlefleets and get your time sheets and travel reports digitized and completed. Error rates have never been so low.

Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

littlefleets Reviews

Overall rating
4.8/5
100% positive reviews
8
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Nikki S.

Almost idiot proof ....seamless transition from Excel based scheduling

Used Daily for 1-5 months
Reviewed on 2016/08/24
Review Source: Capterra

Great customer service, the tutorials are well done. We had difficulty locating a scheduling program that provided a address based schedule vs client name. This program provides a daily and monthly snapshot of scheduled jobs. The initial setup and walk thru was great....we were able to see how the program functioned from our computer screen.
Excellent customer service ..our questions have been answered within minutes to within an hour. We have had a few technical issues but they were resolved quickly.
The learning curve is short & painless. We liked that we could choose the features we needed for our company and we didn't have to pay for bells & whistles that we wouldn't/couldn't use.
We have tried other "free" trial software programs...we found they were so complicated or required so much effort to set up that we walked away.

Pros

Calendar design is easy to use and user friendly to enter job information. Search options by day, by technician, by address, by job type. We love the multi user aspect of the dashboard and that all information and editing is shown in real time. You receive an alert if you try to schedule a job into a time slot with a pre-existing job. Easy to edit time & date changes. Our technicians love the telephone # hyper link.
Littlefleets team really listens to our questions and requests. We are really impressed as the solutions and tips provided by Sia and his team.

Cons

Unable to delete comments/work details from a future date job.
We would like the on-site contact and telephone number per job address saved .
We would like to add a label on information to a calendar day to flag holiday or that our business is closed but still allow us to enter emergency calls on those dates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeff S.

Our staff loves it!

Used Daily for 1-5 months
Reviewed on 2016/08/25
Review Source: GetApp

We are a Canadian Fire Alarm Company and this software has been easy to use and the learning curve is short. The real time aspect for scheduling our 12 field technicians is fantastic. We out grew our previous scheduling program and wish we had found this program sooner. One of the most important issue this program has resolved is potential of double bookings due to multiple schedulers.

Pros

Customer support is fantastic. Given the nature of our industry and our specific scheduling needs Littlefleets is a great fit. We weren't looking for all the bells and whistles most other programs included, with the associated higher cost. Littlefleets allowed us select the features we need. The initial set up was quick and easy. The calendar dashboard is wonderful to use and easy to read/understand. The search features and the ability to provide our technicians with detailed job information without all the paper are particularly good. The app is free and the technicians find it user friendly.

Sia and his team answers our many questions and provided solutions

Cons

On-site contacts and phone numbers are a must for our field technicians. It would be great if this information could be saved with the associated job address. The hyper link in the app is designated as the client phone #, we enter the on site number as majority of property managers are not located on-site. We do have to re-enter the on site contact name.
We often have 2-5 day job projects which must be assigned to a technician for every day of the job. Our technicians do not like to receive 2-4 notifications on their cell regarding the same job.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Simon H.

Best User Experience

Used Daily for 6-12 months
Reviewed on 2016/07/22
Review Source: GetApp

Our sales team were constantly on the road and we needed to keep track of their locations in real time, schedule meetings, and assign jobs. A good friend of ours recommended us to littlefleets. After an initial phone call, we signed on board for their 14 days free trial. Their on-boarding expert Sia was very helpful. He guided my team for an entire week to learn the littlefleets system. In 3 months, littlefleets saved us over $6000 in travel expenses.

Pros

Affordable
Best customer service
Lightweight

Cons

Few bugs but they are getting them fixed

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dawn Y.

Little Fleets

Used Daily for 1-5 months
Reviewed on 2016/09/13
Review Source: Capterra

We have started to use Little Fleets as our company is expanding. This is the first dispatching software that we have used before, so it is helpful that there is someone to chat with all the time. Little Fleets has helped us become familiar with the software along the way making it much easier. Not only that, but they are working on customizing a few things to fit our business, which is great.

Pros

We like the fact that Little Fleets allows us to track how long each of our trucks is at a job via jobs completed. We also like that Little Fleets is a local company.

Cons

It can be a bit confusing to begin with. It makes it more complicated when we have to create two jobs (pickup/drop off sites) for one job on the truck.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Simon H.

Probably the best team

Used Daily for 1-5 months
Reviewed on 2016/07/22
Review Source: Capterra

My team of sales guys were always on the road, and it became impossible to track their locations and their schedules. Assigning new jobs on the road while making sure that members were aware of these jobs became impossible. This is where littlefleets came in. Their lightweight, dispatching software was hugely affordable, and kept track of my employees and my vehicles. Learning how to use littlefleets was made easy by their onboarding team, who spent countless hours to ensure understanding of the software.

Pros

Saved me $6000 from transportation fees by choosing the best routes to get to meeting destinations.
Superstar onboarding customer service team.

Cons

Few bugs but they are getting it fixed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

littlefleets Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Subscription
Value for money

littlefleets Features

  • Invoice Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for littlefleets

Key features of littlefleets

  • Automated SMS Text Message to Clients
  • Batch Invoicing
  • Business Analytics
  • Client History
  • Client List Import
  • Client and Job Search
  • Create and Manage Estimates
  • Data storage
  • Dedicated Customer Support
  • Dispatching and Scheduling
  • Driving History Map
  • E-Payment and On-site Payment Collection
  • Financial Reports
  • GPS tracking of technicians
  • Invoices
  • Job photo upload
  • Job scheduling
  • Job tracking
  • Live-Map GPS Tracking
  • Maps
  • On-Screen Signature
  • Payment Tracking
  • Picture and Document Attachment
  • Purchase Order Management
  • Real-time updates
  • Route Optimization
  • Route management & optimization
  • Send and Track Custom Invoices
  • Team SMS
  • Technician self-service
  • Technician travel management
  • Timesheets
  • Timesheets and Travel Reports
  • Work orders

Benefits

  • Handle all daily business operations in one place

  • Simply create, assign and re-schedule jobs

  • Track employees on Live Map

  • Customer and job books (CRM)

  • Share pictures and documents

  • Create estimates and invoices

  • Collect customer signatures and electronic payments

  • Timesheets and travel reports are created automatically

  • Your employee will receive an automated text message (with all the job information) and app notification when he/she is assigned a new job

  • Your customer will receive an automated text message when your personnel is 10 min away from the site

  • littlefleets FAQs

    Below are some frequently asked questions for littlefleets.

    Q. What type of pricing plans does littlefleets offer?

    littlefleets offers the following pricing plans:

    Starting from: US$5,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of littlefleets?

    littlefleets offers the following features:

    • Automated SMS Text Message to Clients
    • Batch Invoicing
    • Business Analytics
    • Client History
    • Client List Import
    • Client and Job Search
    • Create and Manage Estimates
    • Data storage
    • Dedicated Customer Support
    • Dispatching and Scheduling
    • Driving History Map
    • E-Payment and On-site Payment Collection
    • Financial Reports
    • GPS tracking of technicians
    • Invoices
    • Job photo upload
    • Job scheduling
    • Job tracking
    • Live-Map GPS Tracking
    • Maps
    • On-Screen Signature
    • Payment Tracking
    • Picture and Document Attachment
    • Purchase Order Management
    • Real-time updates
    • Route Optimization
    • Route management & optimization
    • Send and Track Custom Invoices
    • Team SMS
    • Technician self-service
    • Technician travel management
    • Timesheets
    • Timesheets and Travel Reports
    • Work orders

    Q. Who are the typical users of littlefleets?

    littlefleets has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does littlefleets support?

    littlefleets supports the following languages:

    English

    Q. What type of pricing plans does littlefleets offer?

    littlefleets has the following pricing plans:

    Subscription

    Q. Does littlefleets support mobile devices?

    littlefleets supports the following devices:

    Android, iPhone

    Q. What other apps does littlefleets integrate with?

    littlefleets integrates with the following applications:

    QuickBooks Online, Stripe

    Q. What level of support does littlefleets offer?

    littlefleets offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials