--- description: Learn how Therasoft Online can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Therasoft Online Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [Therasoft Online](/software/104175/therasoft-online) # Therasoft Online Canonical: https://www.getapp.za.com/software/104175/therasoft-online Page: 1 / 14\ Next: [Next page](https://www.getapp.za.com/software/104175/therasoft-online?page=2) > Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing, management and billing > > Verdict: Rated **4.3/5** by 309 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Therasoft Online Therasoft provides secure, encrypted email that enables users to easily reach their clients, whether for scheduling, billing or promotional use. The platform provides a smart scheduling system that uses color codes, sets important marks, and manages the calendar with automated appointment reminders. Therasoft's calendaring system enables users to organize a professional calendar and access it anytime from a computer, tablet or smartphone. The solution provides secure, simple billing solutions including third party billing, auto-matching ERA or batch claims filing. Therasoft integrates with social media platforms enabling users to promote their private practice, as well as communicate with a wide audience base. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 309 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Therasoft Online - **Location**: Sunnyvale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$69,00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Therasoft for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - Calendar Management - Calendar Sync - Charting - Chat/Messaging - Claims Management - Client Portal - Clinic Interoperability - Communication Management - Compliance Tracking - Confirmations/Reminders - Credit Card Processing - Customer Database - Customizable Forms ## Integrations (7 total) - DoseSpot - LinkedIn for Business - Meta for Business - Twitter/X - VidyoConnect - WordPress - Xplor Pay ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.getapp.za.com/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.za.com/directory/56/electronic-medical-records/software) - [Medical Scheduling Software](https://www.getapp.za.com/directory/68/medical-scheduling/software) - [Mental Health Software](https://www.getapp.za.com/directory/71/mental-health/software) - [Therapy Notes Software](https://www.getapp.za.com/directory/3631/therapy-notes/software) - [Therapy Software](https://www.getapp.za.com/directory/3539/therapy/software) ## Alternatives 1. [Fusion](https://www.getapp.za.com/software/108867/fusion) — 4.3/5 (708 reviews) 2. [Alleva](https://www.getapp.za.com/software/2060766/alleva) — 4.5/5 (282 reviews) 3. [Carepatron](https://www.getapp.za.com/software/2048864/carepatron) — 4.4/5 (843 reviews) 4. [EHR YOUR WAY](https://www.getapp.za.com/software/102909/ehr-your-way) — 4.9/5 (527 reviews) 5. [Jane](https://www.getapp.za.com/software/122271/jane-app) — 4.8/5 (494 reviews) ## Reviews ### "Comments and Suggestions" — 4.0/5 > **Dr Bob** | *24 April 2010* > > **Pros**: Therasoft takes advantage of web-based technology and the "cloud" environment in three major ways: First, the system seamlessly integrates appointments and calendar functions, billing functions (electronic billing, electronic EOBs), credit card, and EMR chart components. Second, the Therasoft system integrates the familiar features of, and interfaces with, popular information management systems like Google Apps, as well as the convenient features of many PDAs. Third, Therasoft builds in the modular flexibility which is needed for the diverse user settings; users can modify intake forms and procedures, upload their own data (including faxes and other images), and post their own custom forms to patient charts. Users can also generate a variety of database reports. Therasoft also integrates with manual billing and electronic billing processing services,and patient eligibility and benefits certification services. > > **Cons**: The biggest con of the Therasoft system is that it is on the cutting edge of web-based systems and is, consequently rough around a few edges. Whereas all the components operate as advertised, there are idiosyncrasies within functions that one wishes were more smoothly operational. For example, Therasoft provides an innovative display method for the main calendar that allows users to see, at a glance, the status of every appointment and allows single click updates of attendance, billing, and insurance functions. However, changing appointment characteristics (for example repeat appointment changes) can involve an unnecessarily complex series of steps. Similarly, the vast array of operations and data displays available for patients can be overwhelming for first time users. Fortunately, Therasoft provides free hands-on training for new users. > > Therasoft offers a sophisticated integration of all the main functions of a busy psychotherapy practice and is scalable to the size of the practice. The software itself incorporates easy user access to functions, customization of documents and the ability to upload your own documents. It is state-of-the-art in terms of web usage, HIPAA security \& backup, and integration with external software and human billing systems. They provide a good cost-benefit ratio, especially since one does not have to download or maintain software on one's own computer. The current version is in its final development stages which provides a few rough edges but is full functionality. Fortunately the strength of the design and implementation so far suggest that a smoothly running, user-friendly system is just around the corner. ----- ### "Therasoft is a personal assistant for the disorganized therapist\!" — 5.0/5 > **monica** | *06 April 2010* > > **Pros**: The program is comprehensive-from start to finish. Registering the client is very easy and the forms automatically put information in the system where I need it. The billing is very easy and really is one just one click\! The treatment plan section does help simplify and organize my work with clients. The system is very smart and easy to use once you learn all the details and all it has to offer. I'm still discovering new features all the time that helps to make my life easier. INNOVATIVE is the main word to describe this system. > > **Cons**: The calendar squares are too small. I wish that I could click on a client's name and then be in their individual system with a VERTICAL list of their personal info, assessment, tx plan, medication,progress notes, discharge summary, and payments. This would be an easier set up as I often get confused having to click all aroundclient lists when working on one client's information. Therasoft definately needs a medication section with history, dosage, side effects-it would be great if the current med list AUTOMATICALLY populated each progress note and that it could be amended right there instead of having to rewrite the meds each time. I wish that I could view a ROLLING screen of the progress notes instead of having to click between screens from different dates of treatment. Therasoft desperately needs a Help tab to answer quick questions about using certain features. Despite these limitations, I bet these features will be added VERY soon given the responsiveness of the company. > > Overall the program offers the therapist a way to organize his/her work. It helps me to dot my i's and cross my t's so that in the event of an audit I know that I have collected all of the required information. The support staff have been very responsive and willing to take the time to answer questions. Therasoft is a company that is willing to implement the suggestions given by its clients and that it is working to continuously improve their product to provide the best practice management system available.Overall, the Therasoft saves me time and provides with peace of mind that I have all the information I need to have a complete client medical record. I have recommended this program to others and think that as long as the monthly cost stays equal to what I get paid by the insurance for one session then I will continue to be a faithful follower. ----- ### "Therasoft handles most of our needs but has flaws" — 3.0/5 > **Jeni** | *18 August 2015* > > Pros - it electronically handles insurance, it autofills, customer service is always helpful, the programming department is always willing to make changes to better fit our needs, they are ICD-10 ready\! :) Cons - it is not very user friendly. We have a very unique practice, so I understand that finding software for our particular needs is going to be tricky. I appreciate all that therasoft does to try and meet the needs of our practice. At our practice we run several group therapy sessions. Finding individuals in the groups is ridiculously difficult. We have to know the name and date of the group in order to find a particular individual. Ideally we should be able to find the client under the 'individual' tab, and there should be a list of appointment as well as group therapy schedule. We also have several clients that have their bills paid by a third party. Some of them like to share the cost. Therasoft is incapable of accurately splitting the bill. We have tried using the provided percentage option, and it does not calculate accurately. We would also like to be able to put money on deposit and have it held for that particular date. (For example, we have had clients pay for the full session before we know if insurance will cover the cost. It would be nice to be able to put that money on deposit, but have it held for only that session date (obviously, with the option to easily move it to another day).) When there is money just sitting in the deposit account it is difficult to know when it got placed there and why it is placed there. We also have had several customer complains in regards to the bill. It is difficult for them to read and understand. It is also difficult for us when they tear off the bottom portion and mail it into us, it does not give any dates that that bill is in regards to. It would also be nice to be able to edit a payment once it has been added. There have been several times when I enter in the payment information, only to discover after the fact that I put in the wrong date, or the wrong transaction number, then I have to delete the whole payment and start over. Overall, we use therasoft because it is the best software for our billing needs. However, I do feel like it is challenging to get around. We actually use a secondary software program for our therapists and clients to keep track of appointments because of the way it looks, its ease of use, and the ability for clients to book their own appointments online. ----- ### "Great for basic services, the customer services is awesome but could use some improvements" — 4.0/5 > **Elaine** | *23 August 2017* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: It is very focused towards the private therapist who deals a little or not at all with insurance. It is very easy to schedule an appointment and bill to insurance. They also work with you to help get the EOB's integrated and EFT set up so receiving payments is super easy too. The drop down menus are easy to navigate and pretty straight forward. They also give you some reports that are helpful to maintain a healthy business and provide training videos on some functions that aren't intuitive. > > **Cons**: From a legal and financial standpoint, things could be improved. The software is very focused on documentation the clinical side of things but not the financial. There is currently no way to record credit card payments if you don't use their system other then the "other" selection. It does not record changes made in the system to the patients payment accounts (ie insurance paid but then took back the money, you delete all record of payment and have to keep a paper copy to remember what happened). While you can make a note on a specific date of service, there is no place to record a financial based note that effects the whole account (ie patient called to complain about whole bill, here is what we did). It would be nice if the system moved something from insurance to patient responsibility only after you record a payment from the insurance, but they system does it whenever so you have to review all invoices to make sure they are truly for the patient to pay. It would be nice if they improved the ease of: viewing patient balance, pull report for what is pending to insurance, re-bill claims to insurance and/or a new insurance, provide tracking in the system so instead of deleting things, you would "back it out", and provided a place to scan outside records so we don't have to keep paper charts with the electronic ones. > > My recommendation of the software depends on the size of the business utilizing it. For 1 or two provider businesses that are not or do very little with insurance, it is great ----- ### "Decent Product" — 4.0/5 > **Philomena** | *07 August 2023* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: Therasoft is a good platform. I like that a lot of information is displayed on the calendar so providers can get a snapshot of important information. > > **Cons**: The program is slow and and may freeze.. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.za.com/software/104175/therasoft-online?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/104175/therasoft-online) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data