About Member365

Member365 is an online platform designed specifically for associations and member-based organizations to help increase memberships, automate everyday data-driven tasks, and strengthen member engagement. The all-in-one solution eliminates the need for managing multiple applications by providing one centralized dashboard, and ensuring a seamless membership application and renewal process.

Member365 helps associations including think tanks and nonprofits to facilitate the processes of managing membership applications and renewals, event management, member engagement, email marketing, payment processing, and more. The solution also provides tools for improving member engagement and collaboration by offering services such as certification, online training, as well as collaboration workspaces and job boards.

Users can manage both member and non-member contacts within the platform using the integrated CRM. Users can get a 360-degree view on each contact’s activity, and connect them to events, notes, call logs, and purchase history to gain deeper insight into member data. The member portal grants members the access to self-service features that help reduce administration time including renewal forms, membership upgrades, credit card payments, as well as the option to download invoices and receipts.

Member365 enables users to sell products and services with an integrated online store including a product catalog, shopping cart, and payment processing. Users can view monthly sales reports, and manage order fulfillment with automated email alerts that notify when an order has been placed. An additional fundraising feature that includes email marketing lets users run multiple campaigns directly from the Member365 dashboard.

Pricing starting from:

US$149,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Member365

Member365's smart tagging and smart lists enable users to identify campaigns, tag special member requirements, and identify common interests shared by members.

The 360-degree view feature allows users to view every contact's history and activity, without managing multiple data sources and spreadsheets.

The solution provides instant access to real-time membership reporting, so users know which members are active or lapsed.

Member365 lets users broadcast eNewsletters to members and non-members, as well as send automated reminder messages for member renewal, event registration and surveys.

Member365 provides users with free automated software updates ensuring the latest version.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English, French

Pricing starting from:

US$149,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Follow the 6-Step Quick Launch to migrate from an existing system to Member365
Member and non-member contact record management
Password protected members-only area for communication, collaboration and networking
Create and sell a test or quiz in the online store
View 5 more
Member365 screenshot: Follow the 6-Step Quick Launch to migrate from an existing system to Member365 Member365 screenshot: Member and non-member contact record management Member365 screenshot: Password protected members-only area for communication, collaboration and networking Member365 screenshot: Create and sell a test or quiz in the online store

Features

Total features of Member365: 41

  • Activity Management
  • Applications Management
  • Approval Process Control
  • CRM
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customizable Forms
  • Distribution Management
  • Donor Management
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • File Sharing
  • Financial Management
  • Fundraising Management
  • Interaction Tracking
  • Jobs Board
  • Learning Management
  • List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Multiple Data Sources
  • Payment Processing
  • Real Time Reporting
  • Tagging
  • Training Management
  • Website Management
  • eCommerce Management

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Glue Up

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WellnessLiving

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Reviews

Overall rating

4,1 /5
(23)
Value for Money
4,2/5
Features
4,2/5
Ease of Use
4,1/5
Customer Support
4,1/5

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Showing 5 reviews of 23
Cynthia T.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one place

Reviewed on 2018/12/19

So excited they now have a chat function. We run our Member365 only with volunteers, and not all of...

So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it. Once it's set up, you are good to go.

Pros

Once you get the hang of it, this software helps manage the back-end of an organization. Make sure to take advantage of onboarding features.

Cons

It takes a bit of time to get used to all the features since there are so many of them!

Verified Reviewer
Overall rating
  • Industry: Music
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A mixed bag

Reviewed on 2018/08/24

Member365 replaced a completely archaic and inadequate system for us, and in that sense is a major...

Member365 replaced a completely archaic and inadequate system for us, and in that sense is a major step forward in analytics, event management and most reporting. We were aware of some limitations when we selected it, but were surprised by others once we got deeper into the implementation. It works well as long as it fits your processes. We have found work arounds for most challenges, but be aware that compromises may be necessary unless your operations match its functions closely. The limited customization in some functions needs expansion. It is important that a potential client request detailed custom demonstrations of how THEIR business can be accommodated within M365. If you expect a highly user-customizable experience, this product may not be for you.
Support is generally responsive within a reasonable time frame, and usually helpful. However, at times (including with the Directory issue referenced above) it seems as though not everyone knows what is going on, and they are hesitant to offer timelines for "repairs" or new features. They DO make regular software updates, and have rolled out a couple of helpful new features in the year we have been using it.
Overall, Member365 appears to be a system written and supported more by programmers/technical staff than by people with real-world experience running associations. It is a decent product at a realistic price for many non-profits, and hopefully it will mature further as new features are added.

Pros

The events module in particular works well for almost all of our event registration and activities. It lacks complex calculation abilities, but generally work arounds can be found. In general it is a good system for a reasonable price. The user interface is attractive and offers good customizable options for communicating with members. The membership options are generally sufficient, although designed in a somewhat odd way. Buyers need to dig deep during the evaluation stage to be certain its limitations are acceptable.

Cons

The level of user customization could be improved in order to better reflect the nature of each organization's operations. Also, some data is stored with the individual's specific membership, RATHER than with the member themself. So for example, the "member since" date will change if the membership type is changed; that's not helpful when tracking an individual's history with the organization. Their search engine is rather odd, looking at members' names as well as street addresses - so a search for a last name of "Wood" also returns a long list of members who live on "Woodlawn Street" or in "Woodfin, NC". The reporting is usually adequate, and customized lists can be generated. But if a company considering this product needs any very complex or detailed lists, ask for a demo of the SPECIFIC detail needed. For example, we have to combine two exported spreadsheet lists to get websites included; some reports do not include them.
Most disturbingly, without notice to their clients Member365 turned off the display of opted-in personal information in the online Membership Directory, across their entire platform. This was apparently in response to the spring 2018 change of European privacy regulations. However, most of our members do not HAVE "organizational" info to display, and this step made our Directory useless. Apparently many clients objected, and in short order M365 promised a restoration "soon". It has been 3 months, and still no estimated date of restoration.

Sandy S.
Overall rating
  • Industry: Performing Arts
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic customer service, great value!

Reviewed on 2021/03/31

Wonderful experience with Member365. They even waived the monthly fee for us during the covid...

Wonderful experience with Member365. They even waived the monthly fee for us during the covid crisis when we didn't know if we could move ahead or not. This was a tremendous help for us and much appreciated. This software provided everything we needed to run our membership organization in an efficient manner.

Pros

The customer service is outstanding. They are always available to speedily answer any questions I may have about signing up, setting up software, implementing and updating software.

Cons

I had many questions about setting up the software, but they were always there to answer them.

Anette W.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Member365 isn't worth your time or money!

Reviewed on 2020/12/30

Pros

I don't have anything good to say about this software.

Cons

This software consistently stalls out. I wait for 10 minutes just to create an invoice for membership renewal in this system. They are garbage. The [SENSITIVE CONTENT HIDDEN] told us that they can't fix our problem and have given up leaving us with garbage data. We are leaving. We asked them to download all of our data and they currently have no way to do that, that's awful! [SENSITIVE CONTENT HIDDEN] told us that we have to use the reporting within the system to pull out our data. The problem is that the reporting feature in Member365 isn't accurate at all. The system auto-archives contacts and it is difficult to pull them back into a lapsed or active status. DO NOT USE THIS COMPANY!

Response from Member365

Member365 welcomes feedback and constructive criticism as we find it a valuable tool to continually grow and improve our software for all our clients.

In this case we feel that this review is inaccurate and unfairly represents the quality of our software and our organization.

Many associations have different needs and requirements and sometimes we discover that Member365 is not the right fit. When Member365 is not the right fit, all data can be extracted using the tools available in Member365.

We would also like to note that the Wisconsin EMS Association recently experienced a change in their team.

Before this, Member365 was working well for WEMS and the organization agreed to have a written case study celebrating our success, which was finalized and approved.

We are disappointed to see WEMS leave Member365, but do understand that we are not the right fit for everyone.

Natalie T.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Member365 software gets better by the day, with new features being released every week.

Reviewed on 2015/12/14

One of the best things about the Member365 system is that the developers are continually working on...

One of the best things about the Member365 system is that the developers are continually working on updates, and they get released to the customers. Our organization uses this system at a high level, and every time we think "it would be really great if the system could do THIS"....a new update to the system comes out over the next couple of weeks to answer our prayers! So the system is very "fluid."

The customer service has been a strength as well - the sales and technical teams have been in contact with us throughout the entire process, and are quick to answer concerns. They have rarely ever told us "that can't be done." They generally say that everything can be done, and they discuss as a team how to give us what we need.

The software is pretty user friendly. After a week it is easy to become very familiar with the day-to-day aspects of the system. However the software is so robust that after three months we have yet to get into all of the features.

Our most successful part of the software has been the Continuing Education (CE) portal. It took a few extra weeks to get exactly what we wanted, but it was worth it. Our members now enter their CE on their own, and it works very well. We have a lot of CE "rules" and the system manages everything as well as we had hoped.

Our biggest hurdle has been getting the financial aspect of the software to align with our accounting needs - however the developers have been in daily contact with our accountant to ensure that the system ultimately gives us exactly what we need. This goes back to the "fluidity" of the system - if you need something, it can be created and added to the system at any time. You just have to ask!

Showing 5 reviews of 23 Read all reviews

Member365 FAQs

Below are some frequently asked questions for Member365.

Member365 offers the following pricing plans:

  • Starting from: US$149,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Contact us for 501C3 and new startups pricing

We do not have any information about Member365 features

Member365 has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Member365 supports the following languages:

English, French

Member365 supports the following devices:

We do not have any information about what integrations Member365 has

Member365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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