Member365

Member365

Centralized dashboard for member-based organizations

4.3/5 (20 reviews)

Member365 Overview

Member365 is an online platform designed specifically for associations and member-based organizations to help increase memberships, automate everyday data-driven tasks, and strengthen member engagement. The all-in-one solution eliminates the need for managing multiple applications by providing one centralized dashboard, and ensuring a seamless membership application and renewal process.

Member365 helps associations including think tanks and nonprofits to facilitate the processes of managing membership applications and renewals, event management, member engagement, email marketing, payment processing, and more. The solution also provides tools for improving member engagement and collaboration by offering services such as certification, online training, as well as collaboration workspaces and job boards.

Users can manage both member and non-member contacts within the platform using the integrated CRM. Users can get a 360-degree view on each contact’s activity, and connect them to events, notes, call logs, and purchase history to gain deeper insight into member data. The member portal grants members the access to self-service features that help reduce administration time including renewal forms, membership upgrades, credit card payments, as well as the option to download invoices and receipts.

Member365 enables users to sell products and services with an integrated online store including a product catalog, shopping cart, and payment processing. Users can view monthly sales reports, and manage order fulfillment with automated email alerts that notify when an order has been placed. An additional fundraising feature that includes email marketing lets users run multiple campaigns directly from the Member365 dashboard.

Pricing

Starting from
US$199,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French

Member365 Reviews

Overall rating
4.3/5
90% positive reviews
7
Excellent
11
Very good
2
Average
0
Poor
0
Terrible
Verified Reviewer

A mixed bag

Used Daily for 1+ year
Reviewed on 2018/08/24
Review Source: Capterra

Member365 replaced a completely archaic and inadequate system for us, and in that sense is a major step forward in analytics, event management and most reporting. We were aware of some limitations when we selected it, but were surprised by others once we got deeper into the implementation. It works well as long as it fits your processes. We have found work arounds for most challenges, but be aware that compromises may be necessary unless your operations match its functions closely. The limited customization in some functions needs expansion. It is important that a potential client request detailed custom demonstrations of how THEIR business can be accommodated within M365. If you expect a highly user-customizable experience, this product may not be for you.
Support is generally responsive within a reasonable time frame, and usually helpful. However, at times (including with the Directory issue referenced above) it seems as though not everyone knows what is going on, and they are hesitant to offer timelines for "repairs" or new features. They DO make regular software updates, and have rolled out a couple of helpful new features in the year we have been using it.
Overall, Member365 appears to be a system written and supported more by programmers/technical staff than by people with real-world experience running associations. It is a decent product at a realistic price for many non-profits, and hopefully it will mature further as new features are added.

Pros

The events module in particular works well for almost all of our event registration and activities. It lacks complex calculation abilities, but generally work arounds can be found. In general it is a good system for a reasonable price. The user interface is attractive and offers good customizable options for communicating with members. The membership options are generally sufficient, although designed in a somewhat odd way. Buyers need to dig deep during the evaluation stage to be certain its limitations are acceptable.

Cons

The level of user customization could be improved in order to better reflect the nature of each organization's operations. Also, some data is stored with the individual's specific membership, RATHER than with the member themself. So for example, the "member since" date will change if the membership type is changed; that's not helpful when tracking an individual's history with the organization. Their search engine is rather odd, looking at members' names as well as street addresses - so a search for a last name of "Wood" also returns a long list of members who live on "Woodlawn Street" or in "Woodfin, NC". The reporting is usually adequate, and customized lists can be generated. But if a company considering this product needs any very complex or detailed lists, ask for a demo of the SPECIFIC detail needed. For example, we have to combine two exported spreadsheet lists to get websites included; some reports do not include them.
Most disturbingly, without notice to their clients Member365 turned off the display of opted-in personal information in the online Membership Directory, across their entire platform. This was apparently in response to the spring 2018 change of European privacy regulations. However, most of our members do not HAVE "organizational" info to display, and this step made our Directory useless. Apparently many clients objected, and in short order M365 promised a restoration "soon". It has been 3 months, and still no estimated date of restoration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Natalie T.

Member365 software gets better by the day, with new features being released every week.

Reviewed on 2015/12/14
Review Source: Capterra

One of the best things about the Member365 system is that the developers are continually working on updates, and they get released to the customers. Our organization uses this system at a high level, and every time we think "it would be really great if the system could do THIS"....a new update to the system comes out over the next couple of weeks to answer our prayers! So the system is very "fluid."

The customer service has been a strength as well - the sales and technical teams have been in contact with us throughout the entire process, and are quick to answer concerns. They have rarely ever told us "that can't be done." They generally say that everything can be done, and they discuss as a team how to give us what we need.

The software is pretty user friendly. After a week it is easy to become very familiar with the day-to-day aspects of the system. However the software is so robust that after three months we have yet to get into all of the features.

Our most successful part of the software has been the Continuing Education (CE) portal. It took a few extra weeks to get exactly what we wanted, but it was worth it. Our members now enter their CE on their own, and it works very well. We have a lot of CE "rules" and the system manages everything as well as we had hoped.

Our biggest hurdle has been getting the financial aspect of the software to align with our accounting needs - however the developers have been in daily contact with our accountant to ensure that the system ultimately gives us exactly what we need. This goes back to the "fluidity" of the system - if you need something, it can be created and added to the system at any time. You just have to ask!

Rating breakdown

Ease of Use
Customer Support

Imbaw S.

Member365 is meeting our complex requirements.

Used Daily for 1+ year
Reviewed on 2017/02/26
Review Source: Capterra

The Member365 product has advanced greatly since we started working with it. At first I didn't think it would be able to meet our complex multi-sport offerings but I have since been proven wrong. We use Member365 to register numerous adult membership categories as well as youth sport camps. We checked out other solutions and did not find anything that could match Member365 in quality for price. Looking forward to continuing to work with Member365 and I would recommend that other recreational sport groups give it a try.

Pros

It's not a custom solution that I have to keep paying to upgrade each year.

Cons

Still in development

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Cynthia T.

All in one place

Used Daily for 2+ years
Reviewed on 2018/12/19
Review Source: Capterra

So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it. Once it's set up, you are good to go.

Pros

Once you get the hang of it, this software helps manage the back-end of an organization. Make sure to take advantage of onboarding features.

Cons

It takes a bit of time to get used to all the features since there are so many of them!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carrie ann T.

The Perfect Package

Reviewed on 2016/03/09
Review Source: Capterra

After having used a distinctly complex fundraising software program for the past several years, we determined we must scale to our specific needs as a growing association, best fitting our membership and assist in our further growth.

Instead of fundraising software, we needed an association management program that was clean, user-friendly for both the admin and our membership, housing all of our association's tools under one roof. We found Member365 by Pixelera to be 'the perfect package!'

Member365 was the first software I researched, and by the end of our search, it was my number one pick. It offered everything I would need (as the primary administrator) on a daily basis right at my fingertips!

Member365 is super easy to learn, it has a clean interface mimicking various social media sites, and most importantly for me, an automated Member Management & Communication system, increasing my efficiency and effectiveness beyond measurement. It truly has been a life-saver, and a stress reliever!

Another stress reliever has been the incredible customer service & support I have received from the Pixelera team. From the research phase with Stephen to the implementation & support with Michael and his team, this software transition has been virtually painless. And that's no exaggeration.

I am beyond grateful for the opportunity to work with Stephen and Michael & their entire Member365 by Pixelera team. It has been a pleasure from day 1, and I highly recommend Member365 by Pixelera as your software solution.

Rating breakdown

Ease of Use
Customer Support

Member365 Pricing

Starting from
US$199,00/month
Pricing options
Free Trial
Subscription
Value for money

Bronze: $99 per month

Silver: $299 per month

Gold: $399 per month

Premium: Please Contact

Note: Learning Management & Continuing Education are sold separately as premium modules.

Cancel or change plans at any time.

Member365 Features

  • CRM Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Member365

Key features of Member365

  • Approval workflow
  • Automated membership applications
  • Collaboration and self-service
  • Committee management
  • Contact records (CRM)
  • Credit card processing
  • Directories
  • Email marketing
  • Event management
  • Financial management
  • Form builder
  • Fundraising
  • Integrated online store
  • Job boards
  • Learning management
  • List builder
  • Manage both member and non-member contacts in one system
  • Manage distribution lists and templates
  • Manage simple and complex ticket configurations
  • Member portal
  • Member reports
  • Online training
  • Publish member directories
  • Renewals and reporting
  • Subscription settings

Benefits

Member365's smart tagging and smart lists enable users to identify campaigns, tag special member requirements, and identify common interests shared by members.

The 360-degree view feature allows users to view every contact's history and activity, without managing multiple data sources and spreadsheets.

The solution provides instant access to real-time membership reporting, so users know which members are active or lapsed.

Member365 lets users broadcast eNewsletters to members and non-members, as well as send automated reminder messages for member renewal, event registration and surveys.

Member365 provides users with free automated software updates ensuring the latest version.

Member365 FAQs

Below are some frequently asked questions for Member365.

Q. What type of pricing plans does Member365 offer?

Member365 offers the following pricing plans:

Starting from: US$199,00/month

Pricing model: Subscription

Free Trial: Available

Bronze: $99 per month

Silver: $299 per month

Gold: $399 per month

Premium: Please Contact

Note: Learning Management & Continuing Education are sold separately as premium modules.

Cancel or change plans at any time.

Q. What are the main features of Member365?

Member365 offers the following features:

  • Approval workflow
  • Automated membership applications
  • Collaboration and self-service
  • Committee management
  • Contact records (CRM)
  • Credit card processing
  • Directories
  • Email marketing
  • Event management
  • Financial management
  • Form builder
  • Fundraising
  • Integrated online store
  • Job boards
  • Learning management
  • List builder
  • Manage both member and non-member contacts in one system
  • Manage distribution lists and templates
  • Manage simple and complex ticket configurations
  • Member portal
  • Member reports
  • Online training
  • Publish member directories
  • Renewals and reporting
  • Subscription settings

Q. Who are the typical users of Member365?

Member365 has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Member365 support?

Member365 supports the following languages:

English, French

Q. What type of pricing plans does Member365 offer?

Member365 has the following pricing plans:

Subscription

Q. Does Member365 support mobile devices?

We do not have any information about what devices Member365 supports

Q. What other apps does Member365 integrate with?

We do not have any information about what integrations Member365 has

Q. What level of support does Member365 offer?

Member365 offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials