Member365
About Member365
Member365 is an online platform designed specifically for associations and member-based organizations to help increase memberships, automate everyday data-driven tasks, and strengthen member engagement. The all-in-one solution eliminates the need for managing multiple applications by providing one centralized dashboard, and ensuring a seamless membership application and renewal process.
Member365 helps associations including think tanks and nonprofits to facilitate the processes of managing membership applications and renewals, event management, member engagement, email marketing, payment processing, and more. The solution also provides tools for improving member engagement and collaboration by offering services such as certification, online training, as well as collaboration workspaces and job boards.
Users can manage both member and non-member contacts within the platform using the integrated CRM. Users can get a 360-degree view on each contact’s activity, and connect them to events, notes, call logs, and purchase history to gain deeper insight into member data. The member portal grants members the access to self-service features that help reduce administration time including renewal forms, membership upgrades, credit card payments, as well as the option to download invoices and receipts.
Member365 enables users to sell products and services with an integrated online store including a product catalog, shopping cart, and payment processing. Users can view monthly sales reports, and manage order fulfillment with automated email alerts that notify when an order has been placed. An additional fundraising feature that includes email marketing lets users run multiple campaigns directly from the Member365 dashboard.
Key benefits of Member365
Member365's smart tagging and smart lists enable users to identify campaigns, tag special member requirements, and identify common interests shared by members.
The 360-degree view feature allows users to view every contact's history and activity, without managing multiple data sources and spreadsheets.
The solution provides instant access to real-time membership reporting, so users know which members are active or lapsed.
Member365 lets users broadcast eNewsletters to members and non-members, as well as send automated reminder messages for member renewal, event registration and surveys.
Member365 provides users with free automated software updates ensuring the latest version.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Member365 Helps Us Succeed
Reviewed on 2022/07/31
I have been extremely satisfied with Member365.
I have been extremely satisfied with Member365.
Pros
Member365 was easy to use and the onboarding team was excellent with helping us set up our integrate and execute!
Cons
I wish there were some additional features in the eBlast, especially to be able to set a time for distribution and more features that other third party providers have. It would be nice to see an upcoming more modern-looking platform and membership portal eventually. Also, it would be nice if M365 partnered with MySpreadshop or other merchandise third party vendors, so we can cut bac on using other third party companies.[SENSITIVE CONTENT]
Alternatives Considered
DudaReasons for Choosing Member365
Not robust enough to suite our needsReasons for Switching to Member365
more robust and provided more of what we need to effectively run our membership platform.- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform - Great People
Reviewed on 2024/11/05
We were looking to replace our membership platform that was not user friendly or responsive.
Member...
We were looking to replace our membership platform that was not user friendly or responsive.
Member365 one of the best customer service oriented companies I have worked with - can not say enough about my onboarding coach, [sensitive content hidden], who is not only super knowledgeable about the platform but was instrumental in moving my organization's 1500+ member profiles from another platform to M365 and training us to use the platform efficiently. She was critical in assisting with the creation of our first large event registration (many members commented on the vast improvement over our former platform). She - and a shout out to [sensitive content hidden] - have been great resources for any and all questions I have had.
Pros
Love the ease of the platform - very user friendly.
Customer service is quick with responses (often with short video solutions).
They provide newsletter and webinar trainings to support customers.
They are open to suggestions for future upgrades.
Affordable for non-profits.
Have people like [sensitive content hidden] working there!
Cons
Nothing - We knew what we were purchasing and got that and more!
Alternatives Considered
MemberClicksReasons for Choosing Member365
Not user friendly or nice looking from any side of the platform. Customer service was not very responsive - did not feel valued.Switched From
YourMembershipReasons for Switching to Member365
Other competitors didn't have the important features we were looking for- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recommended all-in-one for membership, event, and communications management/reporting.
Reviewed on 2025/02/04
Very positive - I often demonstrate the software for other arts service organization and provincial...
Very positive - I often demonstrate the software for other arts service organization and provincial museums associations.
Pros
All-in-one systems like M365 save valuable time and increase overall efficiency of client/member management. My favourite feature is the Lists function, which can pull information from all modules and allow hyper-targeted contact list creation. For example, in just a few clicks, you can create a list of primary contacts from a specified region that attended your recent conference. Communications, outreach, and user retention made easy!
Cons
M365 currently has no mass edit/delete option for contacts which - in a sector with rampant turnover - can be challenging. The quantity of contact records dictates the price of the software and one-by-one maintenance can be too time-consuming to complete while so many other aspects are easy/automated.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not recommended for ANY association to use.
Reviewed on 2022/09/28
The overall experience was the most unprofessional experience for any association to have. Between...
The overall experience was the most unprofessional experience for any association to have. Between their [SENSITIVE CONTENT] and other team members, the company is around 10 or so people, no one was supportive, helpful, and refused to fix many programming issues. This caused massive issues with our membership management. There is zero integration with other products. Functionality that they said was on their roadmap has never been implemented in years.
Pros
The user interface is nice looking and appears easy to learn. Their price point is at a mid-tier level for association budgets.
Cons
All of the functionality is broken. This system has many software/ programming issues that their team is unable to fix. Their sales representatives claimed it could handle different membership tiers, our membership, etc. Their team was unable to provide solutions to support tickets. Since implementation, we submitted around 50 to 60 tickets due to system glitches, issues, and software problems. Their team would answer support tickets but only to delay any real solution.
Alternatives Considered
GrowthZoneReasons for Choosing Member365
We thought the system was more user-friendly and had a few more features, but the number of issues with programming and functionality caused it to be a bad switch.Switched From
MemberClicksReasons for Switching to Member365
We thought it would be better overall, but it was a terrible experience.Response from Member365
While we appreciate that reviews can be left as anonymous, this particular review is not reflective of Member365 and doesn't allow us to open dialogue focused on solutions with the organization who has submitted it.
We take great pride in our product and the quality of service & support that comes with it. This is reflected in many of our reviews where clients have indicated they are happy with the product capabilities and the responsiveness and help received from our support team.
We encourage the individual who left this review to get in touch with us so that we can have a meaningful discussion.
Our door is always open to feedback - the good, the bad and the ugly!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful membership management platform!
Reviewed on 2024/02/02
We manage multiple groups and have used different membership platforms and Member365 is hands down...
We manage multiple groups and have used different membership platforms and Member365 is hands down my favorite. While it has a lot of features and can be daunting when you first start, it is very user friendly and intuitive. We've only run into a few issues where we couldn't do what we needed to, but there was always a workaround. The entire team, from support to implementation to customer service, is knowledgeable, friendly, and responsive. Highly recommend Member365!!
Pros
I am in M365 daily and absolutely love how user friendly it is. I can pull reports quickly, walk a member through their account easily, and navigate through the platform with ease. If I can't figure out how to do something, the Knowledge Base and customer support are top notch.
Cons
I wish we were able to import or backdate courses our members have taken prior to using Member365. This would be helpful for better historical records.
Member365 FAQs
Below are some frequently asked questions for Member365.Q. What type of pricing plans does Member365 offer?
Member365 offers the following pricing plans:
- Starting from: US$279.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact us for 501C3 and Canadian charity pricing.
Q. Who are the typical users of Member365?
Member365 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Member365 support?
Member365 supports the following languages:
English, French
Q. Does Member365 support mobile devices?
Member365 supports the following devices:
Q. What other apps does Member365 integrate with?
Member365 integrates with the following applications:
Accredible, SmarterU LMS, Stripe, Worldline, Zapier, authorize.net
Q. What level of support does Member365 offer?
Member365 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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