Message Mate

Message Mate

Secure texting solution for business websites

4/5 (1 review)

Message Mate Overview

Message Mate by Owner Listens is a tool that allows customers to privately send messages such as compliments, complaints, suggestions, and questions to businesses, using their mobile devices. This provides customers with an easy way to contact businesses on-the-go and allows businesses to respond in real-time, offering assistance and potentially increasing sales.

Users can reply to incoming messages just like they would do with any other text message or email exchange. Users that choose to receive messages via SMS, can respond directly by texting back their reply. If a user chooses email, the link in their email will take them to the OwnerListens inbox where they can login and respond via the dashboard.

The OwnerListens dashboard, which is accessible from any browser, provides a complete, real-time view of all Message Mate messages sent to the business. If an organization has multiple locations, all of them will appear on one convenient dashboard.

Users can respond to messages, mark messages as resolved, note particularly helpful messages for sharing with the team, and generate reports about each location. The reports give businesses a bird's eye view of all information sent to a location, as well as key stats about responses to customers.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Message Mate Reviews

Overall rating
4/5
100% positive reviews
0
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Kayla J.

Message Mate

Used Daily for 6-12 months
Reviewed on 2019/07/10
Review Source: Capterra

Pros

What I like most about this software is it serves its purpose well and efficient.

Cons

At first this software was slightly confusing but once it was figured out it was effective and useful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Message Mate Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Small Shop: $10
3 users
50 conv./ month

Growing Shop: $15
5 users
1-00 conv./ month

Big Shop: $20
10 users
200 conv./ month

Big Chain / Enterprise: Contact OwnerListens for quote.

Message Mate Features

  • Activity Dashboard
  • Email Integration
  • Instant Messaging

  • API
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Message Mate

Key features of Message Mate

  • Customized auto response to first message
  • Dashboard
  • Desktop notifications
  • Email notifications
  • Escalation management
  • Instant messaging
  • Integrations with existing systems
  • Order taking
  • Post-conversation rating requests
  • Questions management
  • Rating requests recovery action
  • Receive customer messages via SMS
  • Reply updates among team members (SMS)
  • Reply via SMS
  • Request routing
  • Reservations management
  • Routing options
  • SMS messaging
  • SMS notification day/hour restrictions
  • Suggested responses
  • Template responses (dashboard)
  • Time based routing
  • Time-aware auto responses
  • Trend analysis

Benefits

  • Message Mate helps businesses with customer satisfaction by enabling them to privately respond to negative feedback, before they write on public review sites.

  • Responding to customer feedback using the OwnerListens solution enhances customer experience, letting customers know they are valued.

  • Phone number and email address are only used to route feedback, and are never displayed or shared with customers.

  • With Message Mate, users and employees can respond to customers via text, email or directly from the solution's web-based dashboard.

  • There’s no need for customers to remain connected to a website or maintain a consistent wireless connection, therefore customers can take the conversation with them on-the-go.

  • Message Mate FAQs

    Below are some frequently asked questions for Message Mate.

    Q. What type of pricing plans does Message Mate offer?

    Message Mate offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    Small Shop: $10
    3 users
    50 conv./ month

    Growing Shop: $15
    5 users
    1-00 conv./ month

    Big Shop: $20
    10 users
    200 conv./ month

    Big Chain / Enterprise: Contact OwnerListens for quote.

    Q. What are the main features of Message Mate?

    Message Mate offers the following features:

    • Customized auto response to first message
    • Dashboard
    • Desktop notifications
    • Email notifications
    • Escalation management
    • Instant messaging
    • Integrations with existing systems
    • Order taking
    • Post-conversation rating requests
    • Questions management
    • Rating requests recovery action
    • Receive customer messages via SMS
    • Reply updates among team members (SMS)
    • Reply via SMS
    • Request routing
    • Reservations management
    • Routing options
    • SMS messaging
    • SMS notification day/hour restrictions
    • Suggested responses
    • Template responses (dashboard)
    • Time based routing
    • Time-aware auto responses
    • Trend analysis

    Q. Who are the typical users of Message Mate?

    Message Mate has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Message Mate support?

    Message Mate supports the following languages:

    English

    Q. What type of pricing plans does Message Mate offer?

    Message Mate has the following pricing plans:

    Subscription

    Q. Does Message Mate support mobile devices?

    Message Mate supports the following devices:

    iPhone

    Q. What other apps does Message Mate integrate with?

    Message Mate integrates with the following applications:

    BigCommerce, Joomla, Magento, Shopify, Twitter, Weebly, Weebly, Wordpress, Wordpress, Zendesk

    Q. What level of support does Message Mate offer?

    Message Mate offers the following support options:

    FAQs, Online Support, Phone Support