Shedul

Shedul

Online booking software for salon and spa businesses

4.9/5 (1107 reviews)

Shedul Overview

Shedul is an online booking and scheduling solution for salons, spas, personal trainers, and other beauty and wellness businesses. Shedul is accessible from any device, anywhere, anytime through the internet. With Shedul's online booking tool businesses can allow clients to effortlessly book appointments directly though the business website or Facebook page, and Shedul can automatically send personalized appointment messages.

With tools such as calendar management, automated SMS reminders, online booking through the business website, Facebook, or widgets, customer management, an activity dashboard, POS, sales reporting, and more, Shedul aims to simplify the booking and scheduling of appointments. Employees and management can stay on top of day-to-day tasks using the activity dashboard which provides an at-a-glance view of the days upcoming appointments, new actions, and notifications. Shedul also aims to reduce no-shows by sending automated reminders or appointment updates via SMS to clients, and messages can be customized for each client.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

Shedul Reviews

Overall rating
4.9/5
99% positive reviews
1057
Excellent
41
Very good
5
Average
2
Poor
2
Terrible
Dylan B.

All Around Great Company/Brand

Used Daily for 2+ years
Reviewed on 2019/04/05
Review Source: Capterra

Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success.

They sent me a PERSONAL message. Emoji’s and everything! In response to that comment.

They are getting everything right.

Pros

This software is very user friendly:

Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff.

Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it.

Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.

Cons

Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.

Response from Shedul.com

<3 <3

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ted W.

Spa Management and POS software that will be LOVED by Spa Owners and Managers who implement it!

Used Daily for 1-5 months
Reviewed on 2017/06/04
Review Source: Capterra

Many, if the company will be doing such a great job, in near future Shedul will be the Spa Management software to go! My wife spa is very customer oriented and this software allows us to accommodate our customers request much easier, quicker and with fewer errors. I love it!

Pros

There are many areas of this software that I really like (even now, when the software is limited in certain functions BUT, it is continuously updated with new functions. In a year or so it will be the best software that is available to manage spas and salons. And, it might be the software of choice for spa managers and owners due to the fallowing few reasons:
Ease of Use, multi-platform compatibility, fast, reliable and it has all you need to run a day to day beauty spa operation including POS.
Appointment scheduling and appointment management are the BEST compared to other software that I have evaluated or used (and I paid $$$) Actually, it has no limitations nor restrictions and I Love It.
Inventory Management working great though does not have yet incorporated "low stock warning" but I am sure it will have soon so no issue for me.
Services - very easy to create and manage. One limitation, for now, is that so far they don't have available "packages" and tracking package usage. Though, I believe that they will include them very soon.
Clients - Shedul has all you need including almost real time SMS/email clients notifications (appointment creation, changes, or completion). There are no automatic reminders yet, but the software keeps it organized very nicely using color codes.
Reports- right now a little limited but they are constantly adding new ones.
Shedul - administrator listening to their client's requests.

Cons

Right now the application does not have the interface to setup a merchant account (Credit Card processing) though they are working on it and it should be ready in the next few months.
You can setup two different tax tables (sales and service) but in the reports so far there is no specific report that you can calculate a sale tax. Never the less, you can manually calculate it since there is a report for total $ sales for a specific period.
Packages- hopefully, they will implement soon option to sell package deals and some type of way of tracking usage of services in the package against the client or actual package.
Voucher- we don't use vouchers so I did not find this function too useful. We sell "Gift Certificate" and hopefully they will implement sales and management of gift certificate in POS.
It would be nice to have in POS percentage for service tip calculation since many of our clients often say "give particular % as a tip for the service". Right now there is a function in POS where you can add a certain amount as a tip to the total bill. For many people that could be sufficient though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tracy P.

Shedul is amazing and their team is simply unbeatable in their support and response time!

Used Daily for 1-5 months
Reviewed on 2016/08/22
Review Source: Capterra

Before we opened our salon in April, we researched and selected Shedul because of its many features that are truly outstanding. What drew my eye first was the ability to use it at no charge. How could they offer so many features and benefits without the high charges other companies have? I wanted to give it a try without the hassles of "trial periods" and training videos.

You have got to experience this for yourself! Have you ever said "I wish my schedule could do this" or "I love it but..." about your current or future calendar, POS, or booking system?
Well, Shedul makes magic happen. They have such an amazing team of designers and IT that are so responsive, that they take "votes" from the community (members) to see what they will add or improve next!
Yes, you actually have a VOICE that is heard. I have never had that with any other company in any field.

As to Shedul itself, it is extremely user-friendly, very easy to learn and allows me to do every thing I want to do. Book online? No problem! POS? Everything you want out of it. How about SMS texting and emailing your clients? $0 charge on their end, just subscribe to a phone carrier that offers unlimited texting (like most cell phones have) and you are good to go.
Current projects are updated so that the community can follow along with the progress.
Also, it is not only for Hair Salons! Nails, Estheticians, Massage Therapists and others can use all the features as well.
Want to have your employees be able to see the calendar and receive email notifications when there is an online booking, or you want to track if the booking came from your website, facebook, or walk-in? You can. Want your office manager or receptionist to receive the email as well? You can. I can go on, but you really need to check it out for yourself!
Shedul is simply the best. Justyne, you and your team have made using business software fun and exciting!

Pros

I am always interested in making things smarter, faster, easier, etc. I have found a perfect partnership with the team from Shedul.
Responsive team at Shedul
Online Booking
SMS texting/Email for confirmations, reminders, thank you's, etc.
Email to associate who has the booking with additional email to receptionist/owner/manager, whoever you need notified.
POS
Barcode scan in Products or hand key them in to see at POS.
Rebooking feature
Able to see calendar weekly or daily
Run numerous reports
Security levels for different team members
The list is really much more than this, these are a few of the many features to be found.

Cons

There are no Cons. You will never regret going with Shedul for your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Milan C.

Amazing software, developers have nailed it as they have captured all the features we need expertely

Used Daily for 1-5 months
Reviewed on 2016/08/17
Review Source: Capterra

This software is exactly what we have been searching for. It has the features we need, is powerful enough to maintain all of our client data, appointments for multiple staff, sales dashboard, generating reports, import/export data, online booking buttons for social media websites including Facebook, and much much more.

I have worked with various software and client relationship managers previously however I have found this to be extremely easy to use for all staff over other programs. We have a relatively new small business and I have personally tried over 30 different similar type programs and none of them have suited my needs, and couldn't customise to our needs. I even tried Excel based systems and creating my own however it was harder for multiple staff to use and would be prone to mistakes. Due to this, we stayed with the good old appointment book for appointments and used excel to track sales etc.

Coming across this software has changed all that; we are now using this and have ditched excel and filed away the appointment book. It literally does everything we need and has extra features we can also use that we weren't using before.

Pros

Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when making appointments. The checkout option also displays your products in case you forgot or haven't promoted it in the appointment so can easily add extra value to each appointment. The added feature to send SMS reminders to clients automatically is excellent and I really like how they have added options to customise this feature, such as adding times in which to send these reminders so they are not sent in the middle of the night for example. They have really done their research on what clients need and am very impressed with this software.

Cons

The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Helena Q.

My Search For Software Ends Here!

Used Daily for 6-12 months
Reviewed on 2018/10/08
Review Source: Capterra

My over all experience has been a complete pleaser. I am completely cyber challenged, seriously, this is the first Software program that I've ever been abke to use with such confidence.

I love it!

Pros

I love EVERYTHING about this Software! I'm in my 50's, yup old school, always felt I was one of those hard to teach an old dog new tricks people. But I downloaded the free version of Shedul, a bit intimidated I played around with it adding my products & sevices etc... very simple to do.

I finally got up the nerve to actually start booking clients... but also continued to use my old appointment book as a back-up.. yup still intimidated by these on line things.

However, in about a week, I saw how much more this appointment booking Software did, I was so amazed & confident, I ditched my old hard copy appointment book. I no longer had to give my clients a handwritten appointment card or call to remind them the day before.

It also helps with accounting, keeps track of your sales, prints out receipts, monthly reports... what more do you need??

And this is the FREE version!! Its a keeper.

Cons

There's really nothing that I don't like. I see there's an email you can set up to send clients promotional offers etc. I have to look into that, I'm not sure if it comes with the free version.

The only thing more I would like is perhaps an occasional email update from the company to give me tips or provide info about other features that Shedul can do to make running my business easier.

Otherwise NO complaints. If an old dog like me can use it with confidence, anyone can.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Shedul Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Shedul offers free signup

Shedul Features

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customer Database

  • API
  • Accounting Integration
  • Activity Tracking
  • Client Portal
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Quote Management
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for Shedul

Key features of Shedul

  • Activity dashboard
  • Appointment management
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Barcode support
  • Billing & invoicing
  • Booking management
  • Calendar management
  • Client management
  • Contact database
  • Contact history
  • Customer database
  • Customer experience management
  • Customer history
  • Customer service integration
  • Discount management
  • Email invitations & reminders
  • Employee database
  • Employee management
  • Employee self service
  • Facility scheduling
  • Follow-up scheduling
  • Gift card system
  • Group calendars
  • Instructor scheduling
  • Multi-location
  • Multi-location support
  • Online booking integration
  • POS
  • Performance reports
  • Price management
  • Referral source tracking
  • Retail inventory management
  • Room booking
  • SMS integration
  • SSL security
  • Sales integration
  • Sales reporting
  • Social media integration
  • Task scheduling
  • Transaction history
  • Website integration
  • Widgets

Benefits

  • Straightforward and adaptable, Shedul offers free web-based service management features for hair/beauty salons, spas, massage therapists, health clinics, gyms and trainers.

  • Schedule appointment bookings using the dashboard calendar or enable clients to select sessions through a pre-existing website or Facebook page.

  • Issue automated notifications and alerts featuring custom messages to remind clients of approaching appointments or update on schedule switches.

  • Maintain better client relationships by recording client appointment histories and service preferences for reference on future bookings.

  • Point-of-Sale features add the ability to accept and process sales transactions, issue invoices or receipts, calculate taxes and manage product inventories.

  • Shedul FAQs

    Below are some frequently asked questions for Shedul.

    Q. What type of pricing plans does Shedul offer?

    Shedul offers the following pricing plans:

    Pricing model: Free

    Free Trial: Not Available

    Shedul offers free signup

    Q. What are the main features of Shedul?

    Shedul offers the following features:

    • Activity dashboard
    • Appointment management
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Barcode support
    • Billing & invoicing
    • Booking management
    • Calendar management
    • Client management
    • Contact database
    • Contact history
    • Customer database
    • Customer experience management
    • Customer history
    • Customer service integration
    • Discount management
    • Email invitations & reminders
    • Employee database
    • Employee management
    • Employee self service
    • Facility scheduling
    • Follow-up scheduling
    • Gift card system
    • Group calendars
    • Instructor scheduling
    • Multi-location
    • Multi-location support
    • Online booking integration
    • POS
    • Performance reports
    • Price management
    • Referral source tracking
    • Retail inventory management
    • Room booking
    • SMS integration
    • SSL security
    • Sales integration
    • Sales reporting
    • Social media integration
    • Task scheduling
    • Transaction history
    • Website integration
    • Widgets

    Q. Who are the typical users of Shedul?

    Shedul has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Shedul support?

    Shedul supports the following languages:

    English

    Q. What type of pricing plans does Shedul offer?

    Shedul has the following pricing plans:

    Free

    Q. Does Shedul support mobile devices?

    We do not have any information about what devices Shedul supports

    Q. What other apps does Shedul integrate with?

    Shedul integrates with the following applications:

    Facebook, Yodeck

    Q. What level of support does Shedul offer?

    Shedul offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials