About Fresha

Fresha, formerly Shedul, is an online booking and scheduling solution for salons, spas, personal trainers, and other beauty and wellness businesses. Fresha is accessible from any device, anywhere, anytime through the internet. With Shedul's online booking tool businesses can allow clients to effortlessly book appointments directly though the business website or Facebook page, and Fresha can automatically send personalized appointment messages.

With tools such as calendar management, automated SMS reminders, online booking through the business website, Facebook, or widgets, customer management, an activity dashboard, POS, sales reporting, and more, Fresha aims to simplify the booking and scheduling of appointments. Employees and management can stay on top of day-to-day tasks using the activity dashboard which provides an at-a-glance view of the days upcoming appointments, new actions, and notifications. Fresha also aims to reduce no-shows by sending automated reminders or appointment updates via SMS to clients, and messages can be customized for each client.

Key benefits of Fresha

  • Straightforward and adaptable, Fresha offers free web-based service management features for hair/beauty salons, spas, massage therapists, health clinics, gyms and trainers.

  • Schedule appointment bookings using the dashboard calendar or enable clients to select sessions through a pre-existing website or Facebook page.

  • Issue automated notifications and alerts featuring custom messages to remind clients of approaching appointments or update on schedule switches.

  • Maintain better client relationships by recording client appointment histories and service preferences for reference on future bookings.

  • Point-of-Sale features add the ability to accept and process sales transactions, issue invoices or receipts, calculate taxes and manage product inventories.

  • Devices

    Business size

    S M L

    Images

    Fresha client booking through mobile app
    Fresha scheduling
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    Fresha video
    Fresha screenshot: Fresha client booking through mobile app Fresha screenshot: Fresha scheduling

    Features

    Total features of Fresha: 67

    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Automatic Backup
    • Barcode Recognition
    • Before & After Pictures
    • Billing & Invoicing
    • Booking Management
    • Booth Rental Management
    • Calendar Management
    • Calendar Sync
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Profiles
    • Confirmation/Reminders
    • Contact Database
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Mobile App
    • Customizable Branding
    • Discount Management
    • Email Invitations & Reminders
    • Email Marketing
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • Employee Self Service
    • Facility Scheduling
    • For Salons and Spas
    • Gift Card Management
    • Group Scheduling
    • HIPAA Compliant
    • Instructor Management
    • Interaction Tracking
    • Inventory Management
    • Loyalty Program
    • Mobile Access
    • Multi-Location
    • Online Booking
    • Online Payments
    • Payroll & Commissions
    • Payroll Management
    • Performance Metrics
    • Point of Sale (POS)
    • Practice Management
    • Price / Margin Management
    • Recurring Appointments
    • Referral Tracking
    • Reminders
    • Reporting/Analytics
    • Retail Inventory Management
    • Room Booking
    • SMS Messaging
    • SSL Security
    • Sales Management
    • Sales Reports
    • Social Media Integration
    • Task Scheduling
    • Transaction History
    • Treatment Packages
    • Website Integration
    • Widgets

    Alternatives

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    Reviews

    Overall rating

    4,9 /5
    (1 212)
    Value for Money
    4,9/5
    Features
    4,8/5
    Ease of Use
    4,9/5
    Customer Support
    4,9/5

    Already have Fresha?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1 212
    Mark A.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A great experience so far...

    Reviewed on 2021/03/15

    Pros

    We switched from Booker, who we had been with for 8 years, and so far the experience has been great. I love that Fresha works great on all devices and that our customers can do pretty much anything from their phones, including make and amend bookings, complete consultation forms, add payment cards, see their history etc. It's easy for our customers to book and check availability with their favourite therapist in a few clicks. The integrated payment system is good value and Fresha provide everything .. so no separate card processing, payment gateways or machine rental charges. The UK support is helpful and friendly and there are lots of articles, videos etc to help you get set up.

    Cons

    New features are being added all the time (you can see what's planned on their community pages). Features not currently available but in an ideal world I would like are, the migration of appointment history and existing gift vouchers, discount codes that can be promoted to clients and entered online and more options for sending out emails along the lines of MailChimp. Some of these are planned so it's still a great choice.

    Jessica R.
    Overall rating
    • Industry: Cosmetics
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BADASS company and customer service!!

    Reviewed on 2021/03/12

    Pros

    We all have to like customer service! They are so fast at we replying normally within a day if not hours! I have NEVER dealt with anyone rude (I go to them more than I should, I'll just say I'm total computer dumb), and they legit send me step by step instructions with little picture of icons that help me with every step of whatever I need that go around! I LOVE EVERYTHING about this software and I LOVE watching software grow with what the CUSTOMERS are wanting! THAT IS RIGHT THEY LISTEN TO US CUSTOMERS WITH VOTES!!! Just go head and get it, you won't be disappointed, and you can thank me later! SERIOUSLY go ahead.....your seconds away from so much stress taken off of you by software you can actually understand, let alone your clients will LOVE the conformation text, a day before text, and I have mine set to 2 hour before reminder! They LOVE IT TOO!

    Cons

    Absolutely NO CONS! They are working on the software ALL the time! LEGIT, LOOOOOOVE THIS SOFTWARE AND THE BADASS COUSTOMER SERVISE! You're already missing out if you haven't already clicked to sign up!

    Gus L.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Wolve in sheeps clothing

    Reviewed on 2020/11/15

    As described above.

    As described above.

    Pros

    Ease of use....some functions in analytics

    Cons

    Their new Fresha pricing system is hidden in there description words of the product. Be very careful of what you get yourself in for.
    Their payment system back to you, the user, with Fresha plus is not described till you start using it. They have 4 processing times done over 24 hrs meaning payments took up to 7 days to be paid out. They describe how much you should be getting daily but I found i would only receive 20% of what I should have been getting. You will also be manipulated and pressured and lied to to get you off the free system and onto the payment system.
    Our business was in the number one position in Australia of all users for 5 stars for Fresha.
    I definitely don't recommend them. We have left for a much better online system.

    David K.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    LIGHTYEARS AHEAD OF THE COMPETITION

    Reviewed on 2020/12/10

    I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it....

    I made the switch from Mind Body, and within days, my whole team absolutely fell in love with it. Afterwards, my clients have now done the same

    Pros

    The interface for both clients and operators, it's smooth and never glitchy, it's EASY as can be, the price is unbeatable, and the customer service is excellent.... Like a Tesla, this is software that gets BETTER overtime. Can't wait to see where it goes!

    Cons

    Still waiting to find one. I suppose the marketing items could be expanded, but they keep us posted about that which is very nice.

    Kat M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fresha is INCREDIBLE

    Reviewed on 2021/03/12

    Fresha makes running my business so much easier. All the features I use are just so easy and sleek....

    Fresha makes running my business so much easier. All the features I use are just so easy and sleek. The booking calendar, reminders, payments, stock taking. The customer service is second to none.. any issue or query is answered so quickly and always resolved.

    Pros

    The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details

    Cons

    That I can’t sync it to my google calendar

    Showing 5 reviews of 1 212 Read all reviews

    Fresha FAQs

    Below are some frequently asked questions for Fresha.

    Fresha offers the following pricing plans:

    • Starting from: US$0,01/one-time
    • Pricing model: One Time License, Free
    • Free Trial: Available

    Fresha offers free signup

    We do not have any information about Fresha features

    Fresha has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    We do not have any information about what languages Fresha supports

    Fresha supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Fresha integrates with the following applications:

    Facebook

    Fresha offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Fresha.