Frontdesk Anywhere

Complete Cloud-based hotel management solution for hoteliers

About Frontdesk Anywhere

Frontdesk Anywhere is a web-based hotel management system designed for use by independent hotels, motels, resorts, and management groups. Included are tools for reservation management, group bookings, and revenue management, plus a no-fee online booking engine, credit card integration, and two-way integrations with over 250 distribution channels alongside the GDS (global distribution system).

Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.

Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 250 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.

Key benefits of Frontdesk Anywhere

  • Communicate with guests from the point of booking to post departure with scheduled and triggered emails that can be customized based on the room booked and the rate that the guest is paying.

  • Information can be collected through personalized profiles for guests, companies, and travel agents, and used to run marketing campaigns.

  • Work orders and checklists can be created and printed, or shared with housekeeping and maintenance staff, with updates received in real time.

  • Retail point of sale (POS) can be used to charge guests for extras and transfer charges to reservations.

  • Use daily pricing recommendations in conjunction with personal experience to optimize room rates and define advanced pricing strategies.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English, French, Thai

    Images

    Frontdesk Anywhere offers users a customizable booking engine which can be used on their website and Facebook page
    Users can control availability, optimize room rates, and set up advanced pricing strategies in Frontdesk Anywhere
    Frontdesk Anywhere also includes a reputation dashboard where users can view aggregated guest reviews
    Frontdesk Anywhere can be used across a range of devices, enabling users to manage their property on the go
    View 5 more
    Frontdesk Anywhere screenshot: Frontdesk Anywhere offers users a customizable booking engine which can be used on their website and Facebook page Frontdesk Anywhere screenshot: Users can control availability, optimize room rates, and set up advanced pricing strategies in Frontdesk Anywhere Frontdesk Anywhere screenshot: Frontdesk Anywhere also includes a reputation dashboard where users can view aggregated guest reviews Frontdesk Anywhere screenshot: Frontdesk Anywhere can be used across a range of devices, enabling users to manage their property on the go

    Features

    Total features of Frontdesk Anywhere: 42

    • API
    • Activities Booking
    • Activity Tracking
    • Availability Management
    • Booking Notes
    • CRM
    • Calendar Management
    • Channel Management
    • Customer Support
    • Electronic Payments
    • Email Templates
    • Extended Stay
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Experience Management
    • Housekeeping Management
    • Maintenance Management
    • Multi-Property
    • Online Booking
    • Payment Processing
    • Personalization
    • Point of Sale (POS)
    • Price / Margin Management
    • Promotions Management
    • Purchasing & Receiving
    • Rate Management
    • Ratings / Reviews
    • Real Time Reporting
    • Real-time Updates
    • Reporting/Analytics
    • Reservations Management
    • Reviews Management
    • Room Booking
    • Sales Reports
    • Scheduled / Automated Reports
    • Single Property
    • Summary Reports
    • Third Party Booking
    • To-Do List
    • Website Integration
    • Work Order Management

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    Reviews

    Overall rating

    4,4 /5
    (121)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,5/5
    Customer Support
    4,5/5

    Already have Frontdesk Anywhere?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 121
    Verified Reviewer
    Overall rating
    • Industry: Construction
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Host Team for Del Webb at Dove Mountain

    Reviewed on 2018/12/18

    I am grateful for the technical support provided by India. She was patient and understood how to...

    I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.

    Pros

    Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.
    The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

    Cons

    I have no complaints to make. I look forward to the up-dated software.

    Dorn K.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best and very flexible

    Reviewed on 2020/02/24

    This system is adapted to the new technologies and productivity.

    This system is adapted to the new technologies and productivity.

    Pros

    I could work anywhere and anytime. Help to reduce human work and more productive.

    Cons

    Some functions not full and delays some of hotel required to changed

    Nicki H.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Has great potential

    Reviewed on 2017/02/24

    I was in immediate need for a new PMS system when my hard drive crashed and the current Software I...

    I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
    I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
    I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
    I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
    I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
    The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
    I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
    It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
    Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

    Pros

    User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

    Cons

    Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
    Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

    Amu D.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great PMS

    Reviewed on 2020/03/30

    Pros

    It is intuitive easy to use and has everything I need.

    Cons

    The online booking engine is perfectly fine but it could be better

    Austin L.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Happy with Frontdesk Anywhere!

    Reviewed on 2019/11/25

    It has been a great experience.

    It has been a great experience.

    Pros

    Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.

    Cons

    They are working on the reporting system in a newer version of the platform.

    Showing 5 reviews of 121 Read all reviews

    Frontdesk Anywhere FAQs

    Below are some frequently asked questions for Frontdesk Anywhere.

    Frontdesk Anywhere offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Create and customize the right plan for your property Each package is personalized by an experienced consultant to meet your needs

    We do not have any information about Frontdesk Anywhere features

    Frontdesk Anywhere has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Frontdesk Anywhere supports the following languages:

    English, French, Thai

    Frontdesk Anywhere supports the following devices:

    We do not have any information about what integrations Frontdesk Anywhere has

    Frontdesk Anywhere offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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