Frontdesk Anywhere

Cloud-based hotel management solution for hoteliers

About Frontdesk Anywhere

Designed and developed in San Francisco, Frontdesk Anywhere is an award winning, cloud-based hotel management software dedicated to independent hotels, management groups. The PMS powerful features include: easy reservation management, reporting, group bookings, commission free booking engine, revenue management, payment processing and channel manager with 350+ OTA connections.

Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.

Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 350 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.


Key benefits of Frontdesk Anywhere

  • Communicate with guests from the point of booking to post departure with scheduled and triggered emails that can be customized based on the room booked and the rate that the guest is paying.

  • Information can be collected through personalized profiles for guests, companies, and travel agents, and used to run marketing campaigns.

  • Work orders and checklists can be created and printed, or shared with housekeeping and maintenance staff, with updates received in real time.

  • Retail point of sale (POS) can be used to charge guests for extras and transfer charges to reservations.

  • Use daily pricing recommendations in conjunction with personal experience to optimize room rates and define advanced pricing strategies.

  • Images

    Frontdesk Anywhere Software - Award Winning Cloud-Based Hotel Management Software
    Frontdesk Anywhere Software - Drive your direct revenue. Transform your website and Facebook page with an attractive, responsive and easy to use booking engine
    Frontdesk Anywhere Software - Implement yield management and advanced pricing strategies not just at the property level but across your website and all distribution channels with real time updates
    Frontdesk Anywhere Software - Now is the time to Reduce Costs, Streamline Operations, and Increase Revenue
    Frontdesk Anywhere Software - Supercharge your online sales with hundreds of OTA channels at your disposal
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    Frontdesk Anywhere video
    Frontdesk Anywhere Software - Award Winning Cloud-Based Hotel Management Software
    Frontdesk Anywhere Software - Drive your direct revenue. Transform your website and Facebook page with an attractive, responsive and easy to use booking engine
    Frontdesk Anywhere Software - Implement yield management and advanced pricing strategies not just at the property level but across your website and all distribution channels with real time updates
    Frontdesk Anywhere Software - Now is the time to Reduce Costs, Streamline Operations, and Increase Revenue
    Frontdesk Anywhere Software - Supercharge your online sales with hundreds of OTA channels at your disposal

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    Frontdesk Anywhere

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    Starting Price

    US$100,00
    month
    R 79,00
    month

    Pricing Options

    Free version
    Free trial
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    Features

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    Integrations

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    Ease of Use

    4,5 (122)
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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4,4 /5
    (122)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,5/5
    Customer Support
    4,5/5

    Already have Frontdesk Anywhere?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 122
    Ben
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best property management system

    Reviewed on 2020/04/20

    We have great experience with working with fda.

    We have great experience with working with fda.

    Pros

    The best thing about FDA is how user friendly it is.

    Cons

    The only thing would be the loading issue on rooms that have been in the system for multiple months. Really nothing else.

    Alternatives Considered

    innRoad

    Reasons for Choosing Frontdesk Anywhere

    Room master was old and outdated. We wanted a online based software.

    Reasons for Switching to Frontdesk Anywhere

    The user friendly nature colors etc.
    David
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use, web based hotel operating system

    Reviewed on 2020/03/31

    We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make...

    We use FDA to operate four very busy hotels in the Los Angeles area. The system allows us to make reservations, check guests in & out of the system, track deposits, run a multitude of reports including sales and future revenue on the books.

    Pros

    As a web based system, I have access to all of my hotel properties from anywhere in the world, including my smart phone. The grid view of our hotel rooms is a great visualization of hotel occupancy and available rooms. The system is very easy to use and makes training new employees very simple and cost effective.

    Cons

    All software programs can have glitches and FDA is no exception. The customer service & support team has always been responsive to challenges.

    Nicki
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Tons of Potential

    Reviewed on 2015/04/07

    Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I...

    Pro's - Fairly user friendly. Like the ease of integrating website and online booking agents so I only have to manage availability and rates through the FDA system. Like that it is web based and information can never be lost. Simple to train staff of basic functions of the system. Lots of great reporting for future projections and marketing.
    Con's - Reporting for month end reconciliation purposes needs improving. We had been reconciling to the Trial Balances Report but there is definitely a glitch somewhere. We are not sure why our balances outstanding totals for previous months, that had already past, would change. It should not be changing historical data. This is the main reason for the 3 star rating. T
    Do not like that you cannot see your check outs from the reservation screen. I know you can select "check outs" from the list on the left and get all of your check out for the day but I think it would make more sense to put a line through the middle of each day so you have a clear visual of which units are leaving and arriving rather than having to flip flop between the check out/in lists.
    It would be nice if you could drag reservations to different units instead of having to go into the folio and transferring that way. Sometimes I can see that there is availability in another unit and it still won't let me transfer guest. I double check dates, refresh screen and still cannot make that unit available although I can clearly see it is.
    Last time I checked the "work order" option was not functioning properly. I could create them but could never delete them as finished. Same with the housekeeping options.
    Your system should also be able to integrate with the telephone system. We have an NEC and I cannot link my cash calling account software to it. So I have to have a separate program on my hard drive that I have to refer and add the telephone calls to the invoices separately.
    If all of the functions and reporting worked properly this system would be amazing but unless you can get the reporting rectified or someone can give me a straight answer as to why its changing historical data we will be forced to look at another reservation program...which I don't want to do.

    Response from Frontdesk Anywhere

    Hi Nicki,

    Thank you for your feedback. It is appreciated!

    I've followed up with our development team to ensure they are investigating the discrepancies you've noticed in your historical reports. As for the other items you mentioned, we have been working on these issues and you will see these problems eradicated as well as many other enhancements including drag and drop as features in upcoming releases of Frontdesk Anywhere.

    Thank you again for your feedback.

    Kind Regards,
    John

    Cynthia
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A+ Service

    Reviewed on 2020/04/06

    Excellent!

    Excellent!

    Pros

    Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida

    Cons

    None at this time. I have not had any negative experiences to date.

    Sarah
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stop hunting, and make the switch today!

    Reviewed on 2020/08/03

    We found that with other platforms, customer service was not always available (half-way around the...

    We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!

    Pros

    Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

    Cons

    Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

    Showing 5 reviews of 122 Read all reviews

    Frontdesk Anywhere FAQs

    Below are some frequently asked questions for Frontdesk Anywhere.

    Frontdesk Anywhere offers the following pricing plans:

    • Starting from: US$100,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Create and customize the right plan for your property Each package is personalized by an experienced consultant Quote-based pricing.

    Frontdesk Anywhere has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Frontdesk Anywhere supports the following languages:

    English, Spanish, Thai

    Frontdesk Anywhere supports the following devices:

    Frontdesk Anywhere integrates with the following applications:

    SiteMinder, Stripe

    Frontdesk Anywhere offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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