Frontdesk Anywhere

Complete Cloud-based hotel management solution for hoteliers

4,4 /5 (121 reviews) Write a Review!

Frontdesk Anywhere Overview

What is Frontdesk Anywhere?

Frontdesk Anywhere is a web-based hotel management system designed for use by independent hotels, motels, resorts, and management groups. Included are tools for reservation management, group bookings, and revenue management, plus a no-fee online booking engine, credit card integration, and two-way integrations with over 250 distribution channels alongside the GDS (global distribution system).

Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.

Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 250 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.

Frontdesk Anywhere Overview

Pricing

Starting from
US$100,00/month

Pricing options

Free Trial
Subscription
Value for money

Create and customize the right plan for your property
Each package is personalized by an experienced consultant to meet your needs


Frontdesk Anywhere Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French, Thai

Media

Frontdesk Anywhere offers users a customizable booking engine which can be used on their website and Facebook page
Users can control availability, optimize room rates, and set up advanced pricing strategies in Frontdesk Anywhere
Frontdesk Anywhere also includes a reputation dashboard where users can view aggregated guest reviews
Frontdesk Anywhere can be used across a range of devices, enabling users to manage their property on the go
Frontdesk Anywhere screenshot: Frontdesk Anywhere offers users a customizable booking engine which can be used on their website and Facebook page Frontdesk Anywhere screenshot: Users can control availability, optimize room rates, and set up advanced pricing strategies in Frontdesk Anywhere Frontdesk Anywhere screenshot: Frontdesk Anywhere also includes a reputation dashboard where users can view aggregated guest reviews Frontdesk Anywhere screenshot: Frontdesk Anywhere can be used across a range of devices, enabling users to manage their property on the go

Frontdesk Anywhere Reviews

Frontdesk Anywhere Reviews

Overall rating
4,4
/
5
Excellent
75

Very good
33

Average
8

Poor
3

Terrible
2

Value for Money
4,4
Features
4,3
Ease of Use
4,5
Customer Support
4,5
89% recommended this app
Verified Reviewer

Host Team for Del Webb at Dove Mountain

I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.


Dorn K.

Best and very flexible

This system is adapted to the new technologies and productivity.


Nicki H.

Has great potential

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.


Sarah B.

Stop hunting, and make the switch today!

We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!


Amu D.

Great PMS


Verified Reviewer
Industry: Construction
Company size: 1 001-5 000 Employees

Host Team for Del Webb at Dove Mountain

Used Daily for 2+ years
Reviewed on 2018/12/18
Review Source: Capterra

I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.

Pros

Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.
The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

Cons

I have no complaints to make. I look forward to the up-dated software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dorn K.
Industry: Hospitality
Company size: 51-200 Employees

Best and very flexible

Used Daily for 2+ years
Reviewed on 2020/02/24
Review Source: Capterra

This system is adapted to the new technologies and productivity.

Pros

I could work anywhere and anytime. Help to reduce human work and more productive.

Cons

Some functions not full and delays some of hotel required to changed

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nicki H.
Industry: Hospitality
Company size: 11-50 Employees

Has great potential

Used Daily for 2+ years
Reviewed on 2017/02/24
Review Source: Capterra

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Pros

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Sarah B.
Industry: Hospitality
Company size: 2-10 Employees

Stop hunting, and make the switch today!

Used Daily for 1-5 months
Reviewed on 2020/08/03
Review Source: Capterra

We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!

Pros

Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!

Cons

Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amu D.
Industry: Hospitality
Company size: 2-10 Employees

Great PMS

Used Daily for 2+ years
Reviewed on 2020/03/30
Review Source: Capterra

Pros

It is intuitive easy to use and has everything I need.

Cons

The online booking engine is perfectly fine but it could be better

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 121 user ratings
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Frontdesk Anywhere Pricing

Frontdesk Anywhere Pricing

Starting from
US$100,00/month
Free Trial
Subscription
Value for money

Create and customize the right plan for your property
Each package is personalized by an experienced consultant to meet your needs

Create and customize the right plan for your property
Each package is personalized by an experienced consultant to meet your needs

Value for Money
4,4/5
Based on 121 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Frontdesk Anywhere Features

Frontdesk Anywhere Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,3/5
Based on 121 user ratings
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Categories

Additional information for Frontdesk Anywhere

Additional information for Frontdesk Anywhere

Key features of Frontdesk Anywhere

  • Advanced pricing strategies
  • Automated emails
  • Competitor price shopper
  • Customizable availability calendar
  • Customized operational checklists
  • Dynamic pricing
  • Facebook booking app
  • Group and corporate bookings
  • Integrated online distribution
  • Multi-property management
  • Online booking engine
  • Performance reporting
  • Personalized profiles
  • Pooled inventory
  • Pricing recommendations
  • Real-time housekeeping & maintenance updates
  • Reputation dashboard
  • Retail point of sale (POS)
  • Scheduled reporting
  • Targeted marketing campaigns

Benefits

  • Communicate with guests from the point of booking to post departure with scheduled and triggered emails that can be customized based on the room booked and the rate that the guest is paying.

  • Information can be collected through personalized profiles for guests, companies, and travel agents, and used to run marketing campaigns.

  • Work orders and checklists can be created and printed, or shared with housekeeping and maintenance staff, with updates received in real time.

  • Retail point of sale (POS) can be used to charge guests for extras and transfer charges to reservations.

  • Use daily pricing recommendations in conjunction with personal experience to optimize room rates and define advanced pricing strategies.

  • Frontdesk Anywhere FAQs

    Frontdesk Anywhere FAQs

    Below are some frequently asked questions for Frontdesk Anywhere.

    Q. What type of pricing plans does Frontdesk Anywhere offer?

    Frontdesk Anywhere offers the following pricing plans:

    Starting from: US$100,00/month

    Pricing model: Subscription

    Free Trial: Available

    Create and customize the right plan for your property Each package is personalized by an experienced consultant to meet your needs

    Q. What are the main features of Frontdesk Anywhere?

    Frontdesk Anywhere offers the following features:

    • Advanced pricing strategies
    • Automated emails
    • Competitor price shopper
    • Customizable availability calendar
    • Customized operational checklists
    • Dynamic pricing
    • Facebook booking app
    • Group and corporate bookings
    • Integrated online distribution
    • Multi-property management
    • Online booking engine
    • Performance reporting
    • Personalized profiles
    • Pooled inventory
    • Pricing recommendations
    • Real-time housekeeping & maintenance updates
    • Reputation dashboard
    • Retail point of sale (POS)
    • Scheduled reporting
    • Targeted marketing campaigns

    Q. Who are the typical users of Frontdesk Anywhere?

    Frontdesk Anywhere has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Frontdesk Anywhere support?

    Frontdesk Anywhere supports the following languages:

    English, French, Thai

    Q. What type of pricing plans does Frontdesk Anywhere offer?

    Frontdesk Anywhere has the following pricing plans:

    Subscription

    Q. Does Frontdesk Anywhere support mobile devices?

    We do not have any information about what devices Frontdesk Anywhere supports

    Q. What other apps does Frontdesk Anywhere integrate with?

    Frontdesk Anywhere integrates with the following applications:

    CartStack, Ordyx, ReviewPro

    Q. What level of support does Frontdesk Anywhere offer?

    Frontdesk Anywhere offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials