Frontdesk Anywhere
About Frontdesk Anywhere
Designed and developed in San Francisco, Frontdesk Anywhere is an award winning, cloud-based hotel management software dedicated to independent hotels, management groups. The PMS powerful features include: easy reservation management, reporting, group bookings, commission free booking engine, revenue management, payment processing and channel manager with 350+ OTA connections.
Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.
Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 350 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.
Key benefits of Frontdesk Anywhere
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ Service
Reviewed on 2020/04/06
Excellent!
Excellent!
Pros
Frontdesk Anywhere Support Team is the best! They have been there since I started my position in September of 2017. Especially India Metz. She is so supportive and helpful and patient with my blunders. So thankful for all her help and if she is not available others have been there as well. Overall, Frontdesk Anywhere has been a huge asset to the daily runnings of the business and I couldn't ask for a better program or team. Thank you India and to your Team of helpful, patient, friendly and professional reps. Sincerely, Cynthia Brier, Property Manager, Tequesta Palms Inn, Tequesta, Florida
Cons
None at this time. I have not had any negative experiences to date.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use with great customer support team
Reviewed on 2017/06/27
Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs...
Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.
Pros
What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.
Cons
Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system.
I must say that the main reason I still use this software is that it has a great customer support team!!!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Unreliable platform. Occasional double booking.
Reviewed on 2018/11/03
I've been using this software for three years now. No revenue management software despite their...
I've been using this software for three years now. No revenue management software despite their promise to have a system in place.
Credit card processing charges are high due to lack of EMV compliance. Occasional double booking.
Can never reach the sales rep. Trying calling their sales office. No one ever answers the phone. Probably due to their need to filter calls from angry customers.
Pros
Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.
Cons
Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee.
Channel manager inventory update overhead is usually 5-10 minutes.
No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FDA is easy to learn
Reviewed on 2020/04/24
Overall I have used, Lightspeed, Cloudbeds, Maestro, and some other PMS, however FDA was the most...
Overall I have used, Lightspeed, Cloudbeds, Maestro, and some other PMS, however FDA was the most easy to use.
Pros
What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. I also like how easy it is to learn, this will be very helpful when training as that will take up most of your time. However with FDA, its so easy to pick this up quickly, even if you havent used a PMS system before you will be able to understand this software.
Cons
I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. Just saying would be nice to have a welcome to FDA guide book and start from the basics.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stop hunting, and make the switch today!
Reviewed on 2020/08/03
We found that with other platforms, customer service was not always available (half-way around the...
We found that with other platforms, customer service was not always available (half-way around the world!), or not easily accessible. With FDA our personal contact is always available and helps solve issues practically immediately. FDA nearly eliminated repetitive and duplicate tasks across many platforms, freeing up literally hours of time for more important tasks. We love it!
Pros
Front Desk Anywhere (FDA) is simple, easy to use, and has all the pro features you are looking for to manage a vacation rental business of any size or shape. Features are extensive; reports will give you everything you are looking for and then some. FDA seamlessly and easily integrates with other booking platforms. Access can be granted in various capacities for employees, etc. FDA simply revolutionized our business, pulling everything together in a single platform. Customer service is impeccable, reliable and relatively immediate. Highly recommended!
Cons
Set up can be a little cumbersome, but that was simply due to now knowing what to ask. Our personal contact was available to assist with every step of setup, and any questions ongoing. There is a bit of a learning curve with all the features, but lots of resources are provided.
Frontdesk Anywhere FAQs
Below are some frequently asked questions for Frontdesk Anywhere.Q. What type of pricing plans does Frontdesk Anywhere offer?
Frontdesk Anywhere offers the following pricing plans:
- Starting from: US$100.00/month
- Pricing model: Subscription
- Free Trial: Available
Create and customize the right plan for your property Each package is personalized by an experienced consultant Quote-based pricing.
Q. Who are the typical users of Frontdesk Anywhere?
Frontdesk Anywhere has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Frontdesk Anywhere support?
Frontdesk Anywhere supports the following languages:
English, Spanish, Thai
Q. Does Frontdesk Anywhere support mobile devices?
Frontdesk Anywhere supports the following devices:
Q. What other apps does Frontdesk Anywhere integrate with?
Frontdesk Anywhere integrates with the following applications:
SiteMinder, Stripe
Q. What level of support does Frontdesk Anywhere offer?
Frontdesk Anywhere offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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