Frontdesk Anywhere

Frontdesk Anywhere

Complete Cloud-based hotel management solution for hoteliers

4.4/5 (96 reviews)

Frontdesk Anywhere Overview

Frontdesk Anywhere is a web-based hotel management system designed for use by independent hotels, motels, resorts, and management groups. Included are tools for reservation management, group bookings, and revenue management, plus a no-fee online booking engine, credit card integration, and two-way integrations with over 250 distribution channels alongside the GDS (global distribution system).

Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.

Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 250 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.

Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Canada, Latin America, United States

Supported Languages

English, French, Thai

Frontdesk Anywhere Reviews

Overall rating
4.4/5
86% positive reviews
56
Excellent
27
Very good
8
Average
3
Poor
2
Terrible
Sean M.

FDA Hospitality Booking Engine and More

Used Daily for 1+ year
Reviewed on 2019/01/23
Review Source: Capterra

FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every bit of. If I could make any single change, it would be to streamline the communication with customers by making email templates easily editable/more user friendly, and allowing emails/SMS text alerts to be sent to ALL guests at one time, without the need for a timed template. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger.

Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat.

Pros

- internet based system, can be accessed from numerous devices
- itemized nightly invoices
- unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system
- IBE integrates with Wix created websites
- rate manager is extremely easy to use
- create trouble tickets online, response time is satisfactory
- integrates with channel managers and 3rd party software

Cons

- no mobile app, only mobile website (can be a pain to login/logout on phone)
- 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.)
- cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case)
- customized emails require coding experience (not user friendly)
- inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rada A.

Efficient support team! Great software for hotel operation, services, and time management

Used Daily for 2+ years
Reviewed on 2018/07/18
Review Source: SoftwareAdvice

Pros

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered.

With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second.

The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

Cons

We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Doris C.

User friendly.

Used Daily for 2+ years
Reviewed on 2017/10/17
Review Source: Capterra

Easy to use

Pros

Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Cons

Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option.
More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Saisuporn N.

Easy to use with great customer support team

Used Daily for 1+ year
Reviewed on 2017/06/27
Review Source: Capterra

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.

Pros

What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Cons

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system.

I must say that the main reason I still use this software is that it has a great customer support team!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nicki H.

Has great potential

Used Daily for 2+ years
Reviewed on 2017/02/24
Review Source: Capterra

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Pros

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Cons

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Frontdesk Anywhere Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Create and customize the right plan for your property
Each package is personalized by an experienced consultant to meet your needs

Frontdesk Anywhere Features

  • API
  • Availability Management
  • Calendar Management
  • Channel Management
  • Electronic Payments
  • Price Management
  • Reservations Management
  • Room Booking

  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Credit Card Processing
  • Discount Management
  • Invoice Management
  • Multi-Channel Management
  • Online Booking Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for Frontdesk Anywhere

Key features of Frontdesk Anywhere

  • Advanced pricing strategies
  • Automated emails
  • Competitor price shopper
  • Customizable availability calendar
  • Customized operational checklists
  • Dynamic pricing
  • Facebook booking app
  • Group and corporate bookings
  • Integrated online distribution
  • Multi-property management
  • Online booking engine
  • Performance reporting
  • Personalized profiles
  • Pooled inventory
  • Pricing recommendations
  • Real-time housekeeping & maintenance updates
  • Reputation dashboard
  • Retail point of sale (POS)
  • Scheduled reporting
  • Targeted marketing campaigns

Benefits

  • Communicate with guests from the point of booking to post departure with scheduled and triggered emails that can be customized based on the room booked and the rate that the guest is paying.

  • Information can be collected through personalized profiles for guests, companies, and travel agents, and used to run marketing campaigns.

  • Work orders and checklists can be created and printed, or shared with housekeeping and maintenance staff, with updates received in real time.

  • Retail point of sale (POS) can be used to charge guests for extras and transfer charges to reservations.

  • Use daily pricing recommendations in conjunction with personal experience to optimize room rates and define advanced pricing strategies.

  • Frontdesk Anywhere FAQs

    Below are some frequently asked questions for Frontdesk Anywhere.

    Q. What type of pricing plans does Frontdesk Anywhere offer?

    Frontdesk Anywhere offers the following pricing plans:

    Starting from: US$100,00/month

    Pricing model: Subscription

    Free Trial: Available

    Create and customize the right plan for your property
    Each package is personalized by an experienced consultant to meet your needs

    Q. What are the main features of Frontdesk Anywhere?

    Frontdesk Anywhere offers the following features:

    • Advanced pricing strategies
    • Automated emails
    • Competitor price shopper
    • Customizable availability calendar
    • Customized operational checklists
    • Dynamic pricing
    • Facebook booking app
    • Group and corporate bookings
    • Integrated online distribution
    • Multi-property management
    • Online booking engine
    • Performance reporting
    • Personalized profiles
    • Pooled inventory
    • Pricing recommendations
    • Real-time housekeeping & maintenance updates
    • Reputation dashboard
    • Retail point of sale (POS)
    • Scheduled reporting
    • Targeted marketing campaigns

    Q. Who are the typical users of Frontdesk Anywhere?

    Frontdesk Anywhere has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Frontdesk Anywhere support?

    Frontdesk Anywhere supports the following languages:

    English, French, Thai

    Q. What type of pricing plans does Frontdesk Anywhere offer?

    Frontdesk Anywhere has the following pricing plans:

    Subscription

    Q. Does Frontdesk Anywhere support mobile devices?

    We do not have any information about what devices Frontdesk Anywhere supports

    Q. What other apps does Frontdesk Anywhere integrate with?

    Frontdesk Anywhere integrates with the following applications:

    CartStack, Ordyx

    Q. What level of support does Frontdesk Anywhere offer?

    Frontdesk Anywhere offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials