AbacusLaw

AbacusLaw

Law practice management

3.8/5 (232 reviews)

AbacusLaw Overview

AbacusLaw is a fully integrated law practice management and case automation solution that is flexible and scalable to firms of all sizes, including solo practitioners to enterprise law firms. The solution helps improve client service and firm growth by providing users with the tools to simplify case management.

AbacusLaw helps legal professionals keep their cases progressing, and prevents them from missing important deadlines. The solution’s features include legal and rules-based calendaring, document and form automation, case management, conflict checking, data capture, document and email management, reporting, time tracking, billing and accounting, and more.

Users can dynamically capture critical case and client details, and collaborate with the entire staff to schedule appointments. Calendar rules and workflows can automatically schedule a series of events to help track important deadlines. Users can centrally organize entire cases and include relevant information such as contacts, events, documents and notes. AbacusLaw helps users search for any conflicts of interest, and provides a large volume of standard reports.

Users can run AbacusLaw (and any other software application) within Abacus Private Cloud for for a disaster-proof solution with increased mobility, reliability, security and control. Abacus Private Cloud can be accessed via smartphones and tablets on both Android and iOS platforms.

Pricing

Starting from
US$77,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

AbacusLaw Reviews

Overall rating
3.8/5
73% positive reviews
104
Excellent
65
Very good
18
Average
8
Poor
37
Terrible
Tami F.

Have a law office? you need ABACUS!

Used Daily for 2+ years
Reviewed on 2018/09/21
Review Source: Capterra

I feel that if you are an attorney, or work for one, you need AbacusLaw. They have pre-created tasks that you can begin with, or you can create your own specific guidelines for whatever type of law you practice. I had created a timeline that was "to-the-day" for bankruptcy documents to be filed in the Federal Court, and other tasks with clients to complete and file in a timely manner- it was a well-oiled timeline! If somebody practices family law, ie: divorces, child custody, child support- you could create a timeline to file documents as required. Personal Injury attorney or Estate Planning- Criminal law, so many options - Abacus is the program (tool) that helped me to get my jobs done, on time!

Pros

I have worked for two separate law offices since 1998. My first time using Abacus in 1998 (we call her "ABBY") I felt a little overwhelmed- but as I learned HOW the system worked- I LOVED it! I rely on ABBY for everything! I like knowing WHERE the client's file is, whether it is on someone's desk or in the attorney's briefcase, or tucked away in the filing cabinet- it saves time when searching a large or even small office for a file- just click on the client's Matter and look for "LOCATION" and BAM! it tells me the last entered location! ABBY keeps track of notes, events, tasks/to-do's, court hearings, appointments- anything that is important to your office. When a client comes in to the office or calls, I can easily pull up ABBY and see what notes or tasks that others have placed in the system for that client, then I can easily help the client do what they need to do, like print out documents for them to sign - or maybe collect a payment for something- I can help the client without having to pull others away from what they are doing. I have found ABBY to be an AWESOME TOOL for the law office- ABBY is right up there with the scanner, copier and telephone! Cannot run a business without any of those!!

Cons

the ONLY 'bad' thing, is if the HUMAN does not enter their tasks or to-do's, or utilize ABBY as intended. ABBY is like a car, she is not going to go anywhere unless you put the tasks, to-do's, hearings, location of a file, etc. in her. Train the employees to utilize ABBY for your office's needs, and there will be no 'negative' anything regarding ABACUS.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Eric S.

We have relied on this software as one of our primary organizational tools for over five years.

Used Daily for 2+ years
Reviewed on 2018/04/01
Review Source: Capterra

It is a mostly comprehensive business-management tool

Pros

The Abacus software, now on Abacus Private Cloud, almost always is functioning properly, and is accessible from anywhere, anytime. After our experience, we would now not use anything that is not cloud-based, particularly being in a city highly prone to power-outages, floods, and hurricanes.
We have found the software to steadily improve in features and speed. The customer service is the best I have experienced very particularly in the software industry. The techs are all very knowledgeable and carefully resolve every inquiry. They are also available very quickly, an absolute anomaly in the software business.
The calendering component, as others have observed, is a key strong-point. The linking in of all events, documents, e-mails, and notes into one accessible electronic folder provides the convenient efficiency that you will frequently use.
It is possible to scan documents directly to the cloud case file from your local computer - an important step-saver.
Adobe Acrobat Pro DC, when installed, functions on the APC desktop.
You will need reasonably strong, consistent Internet connections. Airport terminals are mostly unusable work locations even with a "jet-pack" or cell-phone "hot-spot."

Cons

This is a powerful software tool. As such, except for the calendar, it is not a "plug & play" system, except for the most computer-fluent users. To fully utilize its comprehensive features will take a commitment to initial as well as ongoing learning while taking the daily, time-consuming steps to precisely link all activities back to the case file. However, the added work will and must obviate the paper file.
The queries, forms, and reports functions are all very valuable but are far too complex to user-initiate, and each requires ongoing custom installation by the provider.
Cost-effective file collaboration with outsiders is not possible, therefore an added cloud account and the expense is required along with the time of copying and moving sizeable files.
Changing accounting from existing into the integrated system is a major transition to be carefully evaluated in advance. Maintaining the current accounting system, at least temporarily, will be required.
This software must be your primary organizational tool as it will grow into a weighted expense that is justifiable only if it is the key resource.
The software does crash daily when trying to interact with Outlook for file linking of e-mails. It can usually be resolved with a quick re-start.
Initiating printing is quite slow and getting slower but understandable with a remote server.
Microsoft Office, Adobe Pro, and Reallegal depo transcription all work very well here. Some other applications do not at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Vanya T.

AbacusLaw is the heart of my practice.

Used Daily for 2+ years
Reviewed on 2016/07/26
Review Source: Capterra

I have been an AbacusLaw customer since 1998. I believe I was the first accountant to try and adapt your matters based program to a client based usage. We spent many hours adapting your improvements every year to insure that I could continue to manage my accounting practice through your program. It was a challenge, but the results are well worth it. I have a data file that has a record of every appointment, every phone call, what IRS agent is assigned to what case, etc., since 1998, for over 5500 tax clients.I have a record of every bill sent to our business clients since we started using Abacus Accounting to manage our receivables. I believe so strongly in this program that, when I joined H&R Block 3 years ago, I demanded a clause allowing me to put this program on their computers. After investigating your program, their tech team recommended that the clause is allowed in my contract, a very rare concession by H&R Block. They have since designed a program for appointments, which is free, and which I am required to use. So we make our appointments in AbacusLaw first then input them into the AM. It takes a little more time but it is worth it. When a client says they have not heard from us, I print out the Abacus record of contact, showing the date and time calls were made and what messages were left. It immediately tames the angry beast and I usually get an apology. This program is the heart of my business. I would be lost without it.

Pros

Their support is absolutely the best. In the very unusual event that I need support, they always remember me, are friendly and super knowledgeable. Usually I am asking for a workaround to make their program do something it isn't designed to do. They could just impress me off, but they really try to make it work the way I need it, and they usually find a way. Having client info at my fingertips makes me look very efficient and very competent.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Barzin S.

Affordable; complete; intuitive

Used Daily for 6-12 months
Reviewed on 2017/06/28
Review Source: Capterra

This software allows me to run my small law firm without having to hire full time assistants and automates about 80% of my administrative tasks.

Pros

1. Affordable: Having purchased similar software years ago and having paid an amount for it, I knew that the cost of a new firm management software that handled both front office and back office matters was going to be a major obstacle for me. Particularly if I wanted the software to be resident on my computer as opposed to web-based. But, with the monthly payment plan that Abacuslaw offers, it was very easy to sign up.
2. Complete management solution. There are very few programs around that offer both a full management software and a full accounting software to attorneys. Most of the software out there offers a billing component, but not a full accounting solution. With Abacuslaw, I can have both for the same price. I don't have to have another accounting software like QuickBooks pro to handle the accounting of my office.
3. The software is very easy to use. Most of the time, I can figure things out by myself without much training. But, to the extent I need training, I can find videos on YouTube or worst case scenario, I can sign up for their affordable one on one instructions.
4. Really good support staff: My questions or problems are usually answered and resolved on the same call into the office. Very responsive and knowledgeable support staff and extremely cooperative and helpful.
5. I've done lots of research. Not too many companies with the same level of service and features for the same price. Highly recommend it.

Cons

1. Glitches. While support staff is very responsive, the number of glitches is at times distracting. I would say that I average about maybe one glitch every three months or so. But it is dealt with very soon.
2. Data migration: The only major problem I had with Abacus law was their data migration. I was migrating from Amicus online and they could not transfer my data. Finally, the only thing they were able to migrate was my case information. I had to reenter my financial data myself. My suggestion is to make sure that they understand what format you are migrating from and get a firm commitment from them that they can handle the migration without problems.
In the end, though, the drawbacks are so small, compared to the benefits that the minor complaints I have don't even register.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Devan B.

Excellent Technical Support

Used Daily for 2+ years
Reviewed on 2017/06/13
Review Source: Capterra

Does just about everything I need to for law firm practice management, once I've tinkered with it enough.

Pros

Because I am a power user, I am able to make it do everything I want . There is not any other PM software out there that is as customizable. However, that comes with a cost in usability (more on that below).

However, I have had excellent technical support. I had an issue that I could not solve on my own. I called CS and, although they were not able to resolve it in that session, I was impressed with the thoroughness of the work and the help offered. They went above and beyond to to try to ID the issue. After tinkering around more, I called back with more info and was connected to another tech who was able to resolve the issue. Both had excellent professionalism and telephone demeanor.

I was very impressed by these two experiences and with the quality of the technicians. This was much better service than I expected and there are only a few companies who have provided this quality of support.

Cons

There is a cost to customizability. That is that it can be quite difficult for a non-computer-guy to set up beyond basic calendaring and contact tracking. The workflow and database relationships are not particularly intuitive. Even simple things like creating a search query take more computer knowledge than most attorney will have. Setting up reports or calendar rules is extremely user-unfriendly. Without my computer background I could never have done it.

Because I'm a power user, I can adapt it to meet all of our needs. But out-of-the-box, it's a little too generic to be really useful for most attorneys, even with the "Special Editions." The attorney who referred me to Abacus uses it as nothing more than a calendar and client contacts and it's too expensive to use it that way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

AbacusLaw Pricing

Starting from
US$77,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact AbacusNext to schedule a demo or get detailed pricing.

AbacusLaw Features

  • API
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Document Storage
  • Document Templates
  • Workflow Management

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Custom Fields
  • Data Import/Export
  • Document Assembly
  • Document Management
  • Invoice Management
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Task Tracking
  • Third Party Integration

Additional information for AbacusLaw

Key features of AbacusLaw

  • 100+ standard reports
  • Appointment scheduling
  • Bar Association requirements
  • Billing and invoicing
  • Calendaring
  • Case management
  • Collaboration tools
  • Conflict of interest checking
  • Contact management
  • Custom reports
  • Custom templates
  • Data visualization
  • Document and form generation
  • Document management
  • Dynamic data capture
  • Email organization
  • Events, contacts, documents, emails, notes management
  • Instant messaging
  • Law firm accounting
  • LawPay credit card processing
  • Library of reports
  • Organizational tools
  • PDF court forms
  • Phone messages
  • Remote access and mobile syncronization
  • Reporting
  • Rules-based calendaring
  • Task assignment
  • Time capture
  • Track deadlines
  • Trust account management
  • Trust accounting
  • Workflows
  • ePHI & HIPAA compliance

Benefits

  • AbacusLaw's rules-based calendaring system automatically schedules all critical deadlines for matters based on the relevant Federal, State and/or Local court rules.

  • AbacusLaw provides users with over 100 standard reports, as well as the option to generate customized reports for a particular type of firm.

  • Users can store an unlimited number of documents of any type to their case files, including PDF and Word documents, images, videos and more.

  • AbacusLaw includes LawPay credit card processing for efficient payment processing, reconciliation and reporting.

  • Improve communications by syncing emails with Outlook, track voice messages with the call manager, and improve productivity with other employees via instant messaging.

  • AbacusLaw FAQs

    Below are some frequently asked questions for AbacusLaw.

    Q. What type of pricing plans does AbacusLaw offer?

    AbacusLaw offers the following pricing plans:

    Starting from: US$77,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact AbacusNext to schedule a demo or get detailed pricing.

    Q. What are the main features of AbacusLaw?

    AbacusLaw offers the following features:

    • 100+ standard reports
    • Appointment scheduling
    • Bar Association requirements
    • Billing and invoicing
    • Calendaring
    • Case management
    • Collaboration tools
    • Conflict of interest checking
    • Contact management
    • Custom reports
    • Custom templates
    • Data visualization
    • Document and form generation
    • Document management
    • Dynamic data capture
    • Email organization
    • Events, contacts, documents, emails, notes management
    • Instant messaging
    • Law firm accounting
    • LawPay credit card processing
    • Library of reports
    • Organizational tools
    • PDF court forms
    • Phone messages
    • Remote access and mobile syncronization
    • Reporting
    • Rules-based calendaring
    • Task assignment
    • Time capture
    • Track deadlines
    • Trust account management
    • Trust accounting
    • Workflows
    • ePHI & HIPAA compliance

    Q. Who are the typical users of AbacusLaw?

    AbacusLaw has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does AbacusLaw support?

    AbacusLaw supports the following languages:

    English

    Q. What type of pricing plans does AbacusLaw offer?

    AbacusLaw has the following pricing plans:

    Subscription

    Q. Does AbacusLaw support mobile devices?

    We do not have any information about what devices AbacusLaw supports

    Q. What other apps does AbacusLaw integrate with?

    AbacusLaw integrates with the following applications:

    Fonality, Infusionsoft, Microsoft Outlook, Nextiva, Office 365, Salesforce Sales Cloud, Skype for Business

    Q. What level of support does AbacusLaw offer?

    AbacusLaw offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials