PayFocus

PayFocus

Online payroll and HR solutions for growing businesses.

4.5/5 (27 reviews)

PayFocus Overview

PayFocus by BenefitMall is an online payroll and human resources solution built to help simplify the way small businesses manage their employees' basic HR needs. PayFocus is a feature-rich, intuitive platform with a streamlined interface for managing payroll and running reports. It provides a self-service portal for employees, and helps organizations with employee onboarding, time clock management, and accurate, compliant tax processing. Payroll notifications for important payroll-related processing and reporting activities can be viewed online, through email or in the PayFocus Mobile App (now available in both the iTunes® and Google Play® app stores).

The self-service portal enables employees to log in and start the onboarding process, providing efficiency and eliminating errors. Employees can also update personal information, as well as view and download personal data such as paystubs and W-2s online, as well as through the PayFocus Mobile App. PayFocus helps to ensure that payroll is accurate and on-time, all taxes are paid, and compliance issues are handled.

Payroll Administrators can import time clock files directly into PayFocus to help eliminate double entry. An organizational chart enables users to streamline the organization’s positions, departments and locations, as well as add employee contact information. Administrators can also assign and edit managers to employees using the manager assignment feature.

PayFocus ensures compliance with federal and state regulations, and keeps up-to-date with state and federal tax filing and deposits. The solution also provides access to BenefitMall’s knowledgeable, dedicated payroll specialists for all kinds of support and help, whenever necessary.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

PayFocus Reviews

Overall rating
4.5/5
89% positive reviews
17
Excellent
7
Very good
3
Average
0
Poor
0
Terrible
Melissa R.

Made payroll a breeze

Used Weekly for 1+ year
Reviewed on 2017/04/15
Review Source: Capterra

Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed.

We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur.

All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

Very Organized from an employee point of view

Used Weekly for 2+ years
Reviewed on 2018/12/08
Review Source: Capterra

We have been much more organized with our details around pay being kept in a central location

Pros

BenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.

Cons

We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Terri K.

PayFocus

Used Weekly for 2+ years
Reviewed on 2019/02/21
Review Source: Capterra

Pros

Overall, the payroll entry is fairly user friendly, and the reporting standard reports are good. The team is helpful to get back to you with issues.

Cons

I had a horrible time setting it up in the beginning, and counted on them for a lot, which was set up incorrect. They have helped work through it, but I continue to have issues with the tax piece, which they file for us. Also, the custom report piece is not very user friendly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Krissa G.

Extremely easy to use and wonderful set up for both employer and employee!

Used Daily for 1+ year
Reviewed on 2018/03/13
Review Source: Capterra

Pros

I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Tracie C.

BenefitMall Payroll

Used Weekly for 2+ years
Reviewed on 2016/08/02
Review Source: Capterra

Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

Pros

Self explanitory

Cons

No cons that I have encountered...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

PayFocus Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact BenefitMall for pricing details.

PayFocus Features

  • Employee Database
  • Employee Management
  • Employee Self Service
  • Self Service Portal

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Employee Portal
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for PayFocus

Key features of PayFocus

  • 401(k) tracking
  • Assign positions to employees
  • Attendance management
  • Benefits management
  • Check printing
  • Compensation management
  • Deductions management
  • Direct deposit
  • Employee contact information
  • Federal tax filing and deposits
  • Import time clock files
  • Manager assignment
  • Mobile-friendly payroll
  • Multi-location capabilities
  • Multi-state
  • Onboarding management
  • Online interface
  • Organizational chart
  • Organize departments and locations
  • Payroll management
  • Position profiles
  • Reports
  • Self-service portal
  • Streamlined navigation
  • Update position changes
  • Vacation / leave tracking
  • View HR documents
  • W-2 preparation
  • Wage garnishment

Benefits

  • Users can import time clock files directly into PayFocus to help eliminate double entry.

  • PayFocus handles all the compliance, tax and administrative issues that come with payroll.

  • Mobile-friendly payroll allows users to ensure employees are paid accurately and on time via smartphone or tablet.

  • Employees can download their paystubs and view other information through PayFocus's self-service portal.

  • Payroll specialists provided by BenefitMall are available to assist users whenever they are in need of help.

  • PayFocus FAQs

    Below are some frequently asked questions for PayFocus.

    Q. What type of pricing plans does PayFocus offer?

    PayFocus offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact BenefitMall for pricing details.

    Q. What are the main features of PayFocus?

    PayFocus offers the following features:

    • 401(k) tracking
    • Assign positions to employees
    • Attendance management
    • Benefits management
    • Check printing
    • Compensation management
    • Deductions management
    • Direct deposit
    • Employee contact information
    • Federal tax filing and deposits
    • Import time clock files
    • Manager assignment
    • Mobile-friendly payroll
    • Multi-location capabilities
    • Multi-state
    • Onboarding management
    • Online interface
    • Organizational chart
    • Organize departments and locations
    • Payroll management
    • Position profiles
    • Reports
    • Self-service portal
    • Streamlined navigation
    • Update position changes
    • Vacation / leave tracking
    • View HR documents
    • W-2 preparation
    • Wage garnishment

    Q. Who are the typical users of PayFocus?

    PayFocus has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does PayFocus support?

    PayFocus supports the following languages:

    English

    Q. What type of pricing plans does PayFocus offer?

    PayFocus has the following pricing plans:

    Subscription

    Q. Does PayFocus support mobile devices?

    PayFocus supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does PayFocus integrate with?

    PayFocus integrates with the following applications:

    QuickBooks Online

    Q. What level of support does PayFocus offer?

    PayFocus offers the following support options:

    Online Support, Phone Support