Hyphen

Real-time feedback & engagement at team or company level

4,7 /5 (39 reviews) Write a Review!

Hyphen Overview

What is Hyphen?

Betterworks Engage changes how companies listen to and engage with their employees. Hyphen allows companies to identify and solve issues before it is too late, thus increasing employee engagement, productivity, retention, and boosting company culture.

A complete employee engagement solution which lets companies collect their people data (Qualitative & Quantitative) using Engagement Surveys, Employee Life-Cycle Surveys, Pulse Polls and Bottom-up crowd-sourced anonymous employee conversations.

Using powerful analytics & machine learning algorithms, the management, HR teams & leadership can identify pockets of problems and understand the heart-beat of their organization thus enabling successful people initiatives.

Hyphen Overview

Pricing

Starting from
US$2,00/month

Pricing options

Free Trial
Free
Value for money

Basic: Free

Premium: Starting $2 per month, per user.


Hyphen Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, India
Supported Languages
English, French, Spanish

Media

Hyphen dashboard to understand the overall favorability & sentiment score of your company. HR, Leadership and Managers automatically have visibility to critical data related to their teams.
Crowd-sourced employee conversations & feedback (anonymous & non anonymous) - Available on Android and iOS
Customizable frequency polls to gauge the pulse of your organization
Action planning and tracking based on key data points.
Sentiment analysis which can be sliced and diced by topics, department, location etc.
Create private and anonymous conversations with survey and poll respondents to solve issues rapidly.
Hyphen video Hyphen video Hyphen video Hyphen screenshot: Hyphen dashboard to understand the overall favorability & sentiment score of your company. HR, Leadership and Managers automatically have visibility to critical data related to their teams. Hyphen screenshot: Crowd-sourced employee conversations & feedback (anonymous & non anonymous) - Available on Android and iOS Hyphen screenshot: Customizable frequency polls to gauge the pulse of your organization Hyphen screenshot: Action planning and tracking based on key data points. Hyphen screenshot: Sentiment analysis which can be sliced and diced by topics, department, location etc. Hyphen screenshot: Create private and anonymous conversations with survey and poll respondents to solve issues rapidly.

Hyphen Reviews

Hyphen Reviews

Overall rating
4,7
/
5
Excellent
28

Very good
10

Average
0

Poor
1

Terrible
0

Value for Money
4,7
Features
4,5
Ease of Use
4,6
Customer Support
4,8
97% recommended this app
Phillip A.

Hyphen - Absolutely worth the investment

Hyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphen’s customer support staff is always there to assist and make recommendations.


Aleta M.

Excellent Platform

Loved how helpful customer support was, and how willing the company was to modify for what we were looking for. The team at Hyphen really want to deliver a product that is easy to use and they are willing to talk through any issue to find a resolution that works.


Anastasia B.

restrictive for the fast-pace growing organization

see above


Carrie G.

Great tool for geographically separated companies!

We partnered with Hyphen to begin an overhaul on our employee engagement and our initial survey was a great success! We've been able to use the data collected through the Hyphen system to create true actionable items to improve our engagement. Our managers are coming up with new ideas of where survey data could be useful to gauge the pulse of their employees and we plan on distributing regular pulse surveys through the coming year.


Jacob C.

A great system to identify employee trends and attitudes!

We use Hyphen to conduct our twice annual employee survey.

Overall, our experience with Hyphen has been good. The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming. I would recommend this company!


Phillip A.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Hyphen - Absolutely worth the investment

Used Daily for 1-5 months
Reviewed on 2019/08/08
Review Source: Capterra

Hyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphen’s customer support staff is always there to assist and make recommendations.

Pros

Hyphen is extremely easy to use - especially the phone app. It’s intuitive for all users.

Cons

It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Aleta M.
Industry: Food & Beverages
Company size: 501-1 000 Employees

Excellent Platform

Used Other for 1+ year
Reviewed on 2019/12/13
Review Source: Capterra

Loved how helpful customer support was, and how willing the company was to modify for what we were looking for. The team at Hyphen really want to deliver a product that is easy to use and they are willing to talk through any issue to find a resolution that works.

Pros

Hyphen is super easy to use for all of our employees. Text surveys that all can answer in less than 2 minutes from the ease of their phone. Clean display of information for admin is also amazing.

Cons

Takes a bit to learn how to navigate back end, however once you get it, super easy to launch surveys.

Response from Hyphen

Hi Aleta, thanks for the review, we're glad the platform has been a benefit to you all. As for the back end navigation, we tagged that as an item to make more user-friendly for the future. Thanks again, we appreciate it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anastasia B.
Industry: Financial Services
Company size: 1 001-5 000 Employees

restrictive for the fast-pace growing organization

Used Other for 6-12 months
Reviewed on 2019/12/13
Review Source: Capterra

see above

Pros

I like the insights function - this makes eNPS analysis easier for the team leaders

Cons

Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that.
As we have a lot of changes in the org structure, every time we need to update the database, which is cumbersome and full of errors - I have a feeling that data isn't overwritten. And sometimes our Success Manager disappears without absence notes or doesn't follow up on the tickets, created. This makes it challenging for me to "sell" the tool internally.

Response from Hyphen

Hi Anastasia, thanks for taking some time to share your thoughts with us, this kind of feedback is really helpful for our development and CSM team. We, too, want to help you "sell" this internally and make this an impactful tool for the business. I met with the team this morning to go over your comments and identify issues we can fast-track to get resolved (and resolve for future users as well). Thanks again for your honesty, it's sometimes hard to hear for us, but this is how we get better and better day by day, with good feedback like this. Take care!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Carrie G.
Industry: Consumer Services
Company size: 51-200 Employees

Great tool for geographically separated companies!

Used Other for 1-5 months
Reviewed on 2019/12/18
Review Source: Capterra

We partnered with Hyphen to begin an overhaul on our employee engagement and our initial survey was a great success! We've been able to use the data collected through the Hyphen system to create true actionable items to improve our engagement. Our managers are coming up with new ideas of where survey data could be useful to gauge the pulse of their employees and we plan on distributing regular pulse surveys through the coming year.

Pros

The software is so easy to use by everyone and easily customizable for whatever kind of survey you want to create. I also liked the ability to reach employees via text as well as email. We have many employees who are limited on the content that is allowed through email so having that ability is crucial.

Cons

There is nothing that stands out in my mind that I didn't like.

Response from Hyphen

Hey Carrie, thanks for the review and for the business! Clients like you give me a paying job, so I for one are pretty grateful :)

For sure let us know whenever you have any ideas or big goals, we're adding staff to our CSM team and pushing to really roadmap our clients to better data, more insights and measureable change as a result. Its great to hear its working well, let's keep it going! Take care! And happy holidays, too :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jacob C.
Industry: Financial Services
Company size: 1 001-5 000 Employees

A great system to identify employee trends and attitudes!

Used Other for 1+ year
Reviewed on 2019/12/18
Review Source: Capterra

We use Hyphen to conduct our twice annual employee survey.

Overall, our experience with Hyphen has been good. The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming. I would recommend this company!

Pros

Hyphen is an easy to use system.

I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible!

Cons

While the reporting features present the data in an easy to read and accessible manner, it is slightly limited in it's exporting features. It can be hard to download the relevant information you need into excel without having to contact the company with questions. However, they are also implementing ongoing changes to this!

Response from Hyphen

Hey Jacob, thanks for carving out some time to give us a review, appreciate it! Yeah, the exporting can be tough, we brought this up to product to map out and look for areas we can smoothen it out a bit. Your comment there is a good validation that this is still a market need for us to work on. Thanks again and reach out if you have any needs or ideas or initiatives we can support on!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,6/10
Based on 39 user ratings
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Hyphen Pricing

Hyphen Pricing

Starting from
US$2,00/month
Free Trial
Free
Value for money

Basic: Free

Premium: Starting $2 per month, per user.

Basic: Free

Premium: Starting $2 per month, per user.

Value for Money
4,7/5
Based on 39 user ratings
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Hyphen Features

Hyphen Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,5/5
Based on 39 user ratings
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Categories

Additional information for Hyphen

Additional information for Hyphen

Key features of Hyphen

  • Administration
  • Anonymous
  • Bottom-up engagement
  • Community-based, zero-tolerance moderation
  • Cultural alignment
  • Employee alignment
  • Employee awards
  • Executive badges / official posts
  • Feedback management
  • Flagged content control
  • Gamification to increase user engagement
  • Industry benchmarking
  • Moderation
  • Multiple formats: polls, open questions, comments
  • Performance management
  • Private groups to empower teams
  • Real-time feedback & engagement
  • Rewards program
  • Slice & dice analytics including trends
  • Social recognition
  • Surveys

Benefits

  • Betterworks Engage boosts employee engagement and motivation by allowing their voice to be heard at work.
  • Organizations can make timely decisions by combining the power of Engagement surveys, Employee life-cycle surveys, Pulse polls and/or Employee Voice
  • Organizations can access a wealth of quantitative & qualitative data on their human capital and solve issues that were previously unknown.
  • Based on the insights gained, managers & leaders can plan action, set deliverables, assign tasks and follow through till completion.
  • Organizations, using Engage can predict trends in their workforce based on past data and take proactive people decisions.
  • Know the opinions and concerns of employees of all levels by building 360 groups and gathering opinions and questions.
  • Being mobile-first, you can reach out to your last-mile employees in their language and get feedback which is not diluted.
  • Increase accountability of individual managers & leaders by giving them access to their team data, in real-time.

  • Hyphen FAQs

    Hyphen FAQs

    Below are some frequently asked questions for Hyphen.

    Q. What type of pricing plans does Hyphen offer?

    Hyphen offers the following pricing plans:

    Starting from: US$2,00/month

    Pricing model: Free

    Free Trial: Available

    Basic: Free Premium: Starting $2 per month, per user.

    Q. What are the main features of Hyphen?

    Hyphen offers the following features:

    • Administration
    • Anonymous
    • Bottom-up engagement
    • Community-based, zero-tolerance moderation
    • Cultural alignment
    • Employee alignment
    • Employee awards
    • Executive badges / official posts
    • Feedback management
    • Flagged content control
    • Gamification to increase user engagement
    • Industry benchmarking
    • Moderation
    • Multiple formats: polls, open questions, comments
    • Performance management
    • Private groups to empower teams
    • Real-time feedback & engagement
    • Rewards program
    • Slice & dice analytics including trends
    • Social recognition
    • Surveys

    Q. Who are the typical users of Hyphen?

    Hyphen has the following typical customers:

    Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Hyphen support?

    Hyphen supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Hyphen offer?

    Hyphen has the following pricing plans:

    Free

    Q. Does Hyphen support mobile devices?

    Hyphen supports the following devices:

    Android, iPhone

    Q. What other apps does Hyphen integrate with?

    Hyphen integrates with the following applications:

    Beekeeper, Slack, Speakap, Staffbase, Workplace from Facebook

    Q. What level of support does Hyphen offer?

    Hyphen offers the following support options:

    Online Support, Phone Support, Video Tutorials