Hyphen

Hyphen

Real-time feedback & engagement at team or company level

5/5 (29 reviews)

Hyphen Overview

Hyphen (http://www.gethyphen.com/) changes how companies listen to and engage with their employees. Hyphen allows companies to identify and solve issues before it is too late, thus increasing employee engagement, productivity, retention, and boosting company culture.

A complete employee engagement solution which lets companies collect their people data (Qualitative & Quantitative) using Engagement Surveys, Employee Life-Cycle Surveys, Pulse Polls and Bottom-up crowd-sourced anonymous employee conversations.

Using powerful analytics & machine learning algorithms, the management, HR teams & leadership can identify pockets of problems and understand the heart-beat of their organization thus enabling successful people initiatives.

Pricing

Starting from
US$2,00/month
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, India, Middle-East and Africa, United States

Supported Languages

English, French, Spanish

Hyphen Reviews

Overall rating
5/5
100% positive reviews
25
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Johanna H.

Hyphen Review

Used Daily for 1-5 months
Reviewed on 2019/08/21
Review Source: Capterra

We are working on improving our organizational culture, achieving alignment in our vision, mission, and priorities, and improving recruitment & retention of specific segments. Hyphen helped us identify the specific areas we need to focus on, the needs of the specific segments, and the areas where are efforts are either working well or not working. This will allow us to be more strategic in our efforts, instead of disparate efforts that we hope have the desired effect.

Pros

The software gave us this amazing way to reconnect with our employees after a long time of no engagement. It was completely configurable and very flexible to our needs. It provided insights into our employees perspectives we've never had. The sentiment score helped quantify the open text responses, the demographics along with the anonymity threshold gave us the ability to tie answers to groups of people without identifying any one person, and the system is easy and intuitive to use and navigate.

Cons

For many good reasons, it's not possible to export all of your data at once, however, the customer service team worked with me to get just what I needed. There was an overly ambitios anonymity filter that was removing a lot of my responses, but again, as soon as I reported the issue, the team immediately fixed the problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Hyphen Feedback

Used Daily for 1+ year
Reviewed on 2018/11/05
Review Source: Capterra

Overall experience has been good. They have listened to customer feedback and brought product improvements which has helped us a lot.

Pros

It is easy to use and mobile friendly
Customer Support

Cons

Insights need to be further improved in terms of speed and analytics

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Phillip A.

Hyphen - Absolutely worth the investment

Used Daily for 1-5 months
Reviewed on 2019/08/08
Review Source: Capterra

Hyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphen’s customer support staff is always there to assist and make recommendations.

Pros

Hyphen is extremely easy to use - especially the phone app. It’s intuitive for all users.

Cons

It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Hyphen User Experience

Used Weekly for 1+ year
Reviewed on 2018/10/30
Review Source: Capterra

Pros

Hyphen, with its AI technology is extremely user-friendly and has given me the ease of access to understand the employee's voice as well as the sentiment about existing topics of discussion. The deployment of surveys and the analysis of the surveys are extremely easy and the scope it has for modifications and customization

Cons

The fact that the app and insights app are two different things becomes a little bit of a concern as having two separate formats can become confusing for users

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Chethan S.

5 stars experience!

Reviewed on 2017/02/18
Review Source: Capterra

The Hyphen platform has a great user experience from survey design all the way through to completing the survey on mobile or desktop and allowing employees to express themselves openly through the bottom-up channel. It is a pleasure to work with the Hyphen team and they are constantly making improvements to their product based on our feedback. I highly recommend Hyphen to any organization considering not only measuring but also driving employee engagement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Hyphen Pricing

Starting from
US$2,00/month
Pricing options
Free Trial
Free
Value for money

Basic: Free

Premium: Starting $2 per month, per user.

Hyphen Features

  • API
  • Customizable Reporting
  • Employee Onboarding

  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Customizable Branding
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Hyphen

Key features of Hyphen

  • Administration
  • Anonymous
  • Bottom-up engagement
  • Community-based, zero-tolerance moderation
  • Cultural alignment
  • Employee alignment
  • Employee awards
  • Executive badges / official posts
  • Feedback management
  • Flagged content control
  • Gamification to increase user engagement
  • Industry benchmarking
  • Moderation
  • Multiple formats: polls, open questions, comments
  • Performance management
  • Private groups to empower teams
  • Real-time feedback & engagement
  • Rewards program
  • Slice & dice analytics including trends
  • Social recognition
  • Surveys

Benefits

  • Hyphen boosts employee engagement and motivation by allowing their voice to be heard at work.
  • Organizations can make timely decisions by combining the power of Engagement surveys, Employee life-cycle surveys, Pulse polls and/or Employee Voice
  • Organizations can access a wealth of quantitative & qualitative data on their human capital and solve issues that were previously unknown.
  • Based on the insights gained, managers & leaders can plan action, set deliverables, assign tasks and follow through till completion.
  • Organizations, using Hyphen can predict trends in their workforce based on past data and take proactive people decisions.
  • Know the opinions and concerns of employees of all levels by building 360 groups and gathering opinions and questions.
  • Being mobile-first, you can reach out to your last-mile employees in their language and get feedback which is not diluted.
  • Increase accountability of individual managers & leaders by giving them access to their team data, in real-time.

  • Hyphen FAQs

    Below are some frequently asked questions for Hyphen.

    Q. What type of pricing plans does Hyphen offer?

    Hyphen offers the following pricing plans:

    Starting from: US$2,00/month

    Pricing model: Free

    Free Trial: Available

    Basic: Free

    Premium: Starting $2 per month, per user.

    Q. What are the main features of Hyphen?

    Hyphen offers the following features:

    • Administration
    • Anonymous
    • Bottom-up engagement
    • Community-based, zero-tolerance moderation
    • Cultural alignment
    • Employee alignment
    • Employee awards
    • Executive badges / official posts
    • Feedback management
    • Flagged content control
    • Gamification to increase user engagement
    • Industry benchmarking
    • Moderation
    • Multiple formats: polls, open questions, comments
    • Performance management
    • Private groups to empower teams
    • Real-time feedback & engagement
    • Rewards program
    • Slice & dice analytics including trends
    • Social recognition
    • Surveys

    Q. Who are the typical users of Hyphen?

    Hyphen has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations

    Q. What languages does Hyphen support?

    Hyphen supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Hyphen offer?

    Hyphen has the following pricing plans:

    Free

    Q. Does Hyphen support mobile devices?

    Hyphen supports the following devices:

    Android, iPhone

    Q. What other apps does Hyphen integrate with?

    Hyphen integrates with the following applications:

    Beekeeper, Slack, Speakap, Staffbase, Workplace by Facebook

    Q. What level of support does Hyphen offer?

    Hyphen offers the following support options:

    Online Support, Phone Support, Video Tutorials