About Engage

Betterworks Engage changes how companies listen to and engage with their employees. Hyphen allows companies to identify and solve issues before it is too late, thus increasing employee engagement, productivity, retention, and boosting company culture.

A complete employee engagement solution which lets companies collect their people data (Qualitative & Quantitative) using Engagement Surveys, Employee Life-Cycle Surveys, Pulse Polls and Bottom-up crowd-sourced anonymous employee conversations.

Using powerful analytics & machine learning algorithms, the management, HR teams & leadership can identify pockets of problems and understand the heart-beat of their organization thus enabling successful people initiatives.

Key benefits of Engage

  • Betterworks Engage boosts employee engagement and motivation by allowing their voice to be heard at work.
  • Organizations can make timely decisions by combining the power of Engagement surveys, Employee life-cycle surveys, Pulse polls and/or Employee Voice
  • Organizations can access a wealth of quantitative & qualitative data on their human capital and solve issues that were previously unknown.
  • Based on the insights gained, managers & leaders can plan action, set deliverables, assign tasks and follow through till completion.
  • Organizations, using Engage can predict trends in their workforce based on past data and take proactive people decisions.
  • Know the opinions and concerns of employees of all levels by building 360 groups and gathering opinions and questions.
  • Being mobile-first, you can reach out to your last-mile employees in their language and get feedback which is not diluted.
  • Increase accountability of individual managers & leaders by giving them access to their team data, in real-time.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, India, United States

    Supported Languages

    English, French, Spanish

    Images

    Hyphen dashboard to understand the overall favorability & sentiment score of your company. HR, Leadership and Managers automatically have visibility to critical data related to their teams.
    Crowd-sourced employee conversations & feedback (anonymous & non anonymous) - Available on Android and iOS
    Customizable frequency polls to gauge the pulse of your organization
    Action planning and tracking based on key data points.
    Sentiment analysis which can be sliced and diced by topics, department, location etc.
    Create private and anonymous conversations with survey and poll respondents to solve issues rapidly.
    View 7 more
    Engage video
    Engage video
    Engage video
    Engage screenshot: Hyphen dashboard to understand the overall favorability & sentiment score of your company. HR, Leadership and Managers automatically have visibility to critical data related to their teams. Engage screenshot: Crowd-sourced employee conversations & feedback (anonymous & non anonymous) - Available on Android and iOS Engage screenshot: Customizable frequency polls to gauge the pulse of your organization Engage screenshot: Action planning and tracking based on key data points. Engage screenshot: Sentiment analysis which can be sliced and diced by topics, department, location etc. Engage screenshot: Create private and anonymous conversations with survey and poll respondents to solve issues rapidly.

    Features

    Total features of Engage: 44

    • 360 Degree Feedback
    • API
    • Action Management
    • Benchmarking
    • Customizable Categories
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Data Analysis Tools
    • Data Import/Export
    • Employee Communities
    • Employee Onboarding
    • Employee Recognition Software
    • Employee Reward Programs
    • Engagement Analytics
    • Feedback Management
    • Gamification
    • Heatmaps
    • Mobile Survey
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multiple Format Support
    • Negative Feedback Management
    • Online Forums
    • Performance Appraisal
    • Predictive Analytics
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • Role-Based Permissions
    • Skip Logic
    • Summary Reports
    • Support Audio/Images/Video
    • Survey Builder
    • Surveys & Feedback
    • Trend Analysis
    • URL Customization

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    Reviews

    Overall rating

    4,7 /5
    (39)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have Engage?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 39
    Phillip A.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Hyphen - Absolutely worth the investment

    Reviewed on 2019/08/08

    Hyphen gives our employees the opportunity to have direct access to leadership. It provides them...

    Hyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphen’s customer support staff is always there to assist and make recommendations.

    Pros

    Hyphen is extremely easy to use - especially the phone app. It’s intuitive for all users.

    Cons

    It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported.

    Aleta M.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 501-1 000 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Platform

    Reviewed on 2019/12/13

    Loved how helpful customer support was, and how willing the company was to modify for what we were...

    Loved how helpful customer support was, and how willing the company was to modify for what we were looking for. The team at Hyphen really want to deliver a product that is easy to use and they are willing to talk through any issue to find a resolution that works.

    Pros

    Hyphen is super easy to use for all of our employees. Text surveys that all can answer in less than 2 minutes from the ease of their phone. Clean display of information for admin is also amazing.

    Cons

    Takes a bit to learn how to navigate back end, however once you get it, super easy to launch surveys.

    Response from Hyphen

    Hi Aleta, thanks for the review, we're glad the platform has been a benefit to you all. As for the back end navigation, we tagged that as an item to make more user-friendly for the future. Thanks again, we appreciate it!

    Anastasia B.
    Overall rating
    • Industry: Financial Services
    • Company size: 1 001-5 000 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    restrictive for the fast-pace growing organization

    Reviewed on 2019/12/13

    see above

    see above

    Pros

    I like the insights function - this makes eNPS analysis easier for the team leaders

    Cons

    Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that.
    As we have a lot of changes in the org structure, every time we need to update the database, which is cumbersome and full of errors - I have a feeling that data isn't overwritten. And sometimes our Success Manager disappears without absence notes or doesn't follow up on the tickets, created. This makes it challenging for me to "sell" the tool internally.

    Response from Hyphen

    Hi Anastasia, thanks for taking some time to share your thoughts with us, this kind of feedback is really helpful for our development and CSM team. We, too, want to help you "sell" this internally and make this an impactful tool for the business. I met with the team this morning to go over your comments and identify issues we can fast-track to get resolved (and resolve for future users as well). Thanks again for your honesty, it's sometimes hard to hear for us, but this is how we get better and better day by day, with good feedback like this. Take care!

    Carrie G.
    Overall rating
    • Industry: Consumer Services
    • Company size: 51-200 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great tool for geographically separated companies!

    Reviewed on 2019/12/18

    We partnered with Hyphen to begin an overhaul on our employee engagement and our initial survey was...

    We partnered with Hyphen to begin an overhaul on our employee engagement and our initial survey was a great success! We've been able to use the data collected through the Hyphen system to create true actionable items to improve our engagement. Our managers are coming up with new ideas of where survey data could be useful to gauge the pulse of their employees and we plan on distributing regular pulse surveys through the coming year.

    Pros

    The software is so easy to use by everyone and easily customizable for whatever kind of survey you want to create. I also liked the ability to reach employees via text as well as email. We have many employees who are limited on the content that is allowed through email so having that ability is crucial.

    Cons

    There is nothing that stands out in my mind that I didn't like.

    Response from Hyphen

    Hey Carrie, thanks for the review and for the business! Clients like you give me a paying job, so I for one are pretty grateful :)

    For sure let us know whenever you have any ideas or big goals, we're adding staff to our CSM team and pushing to really roadmap our clients to better data, more insights and measureable change as a result. Its great to hear its working well, let's keep it going! Take care! And happy holidays, too :)

    Jacob C.
    Overall rating
    • Industry: Financial Services
    • Company size: 1 001-5 000 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A great system to identify employee trends and attitudes!

    Reviewed on 2019/12/18

    We use Hyphen to conduct our twice annual employee survey.

    Overall, our experience with Hyphen...

    We use Hyphen to conduct our twice annual employee survey.

    Overall, our experience with Hyphen has been good. The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming. I would recommend this company!

    Pros

    Hyphen is an easy to use system.

    I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible!

    Cons

    While the reporting features present the data in an easy to read and accessible manner, it is slightly limited in it's exporting features. It can be hard to download the relevant information you need into excel without having to contact the company with questions. However, they are also implementing ongoing changes to this!

    Response from Hyphen

    Hey Jacob, thanks for carving out some time to give us a review, appreciate it! Yeah, the exporting can be tough, we brought this up to product to map out and look for areas we can smoothen it out a bit. Your comment there is a good validation that this is still a market need for us to work on. Thanks again and reach out if you have any needs or ideas or initiatives we can support on!

    Showing 5 reviews of 39 Read all reviews

    Engage FAQs

    Below are some frequently asked questions for Engage.

    Engage offers the following pricing plans:

    • Starting from:
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Basic: Free Premium: Starting $2 per month, per user.

    We do not have any information about Engage features

    Engage has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    Engage supports the following languages:

    English, French, Spanish

    Engage supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Engage integrates with the following applications:

    Beekeeper, Slack, Speakap, Staffbase, Workplace by Facebook

    Engage offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

    See all software categories found for Engage.