About ChaseData CCaaS

ChaseData CCaaS is a complete cloud-based call center management solution suitable for call centers with five or more agents. It is a single solution that offers outbound predictive dialing, managed preview dialing and queued progressive dialing.

ChaseData inbound and outbound calling features with an automated IVR support. The customizable campaign management feature allows businesses to run multiple campaigns simultaneously. Its advanced pacing algorithm for call rates allows management to configure flexible calling rates for multiple campaigns based on the number of agents or working hours available. The integrated PowerStudio tool allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents. ChaseData includes a wide series of inbound numbers that are spontaneously matched to the area code into which a campaign is dialing.

ChaseData automatic call distribution (ACD) system that seamlessly distributes unique contacts to multiple agents to avoid any call repetitions. Management has the flexibility to define their inbound and outbound agents based on the set parameters. Businesses can also set up their own IVRs (interactive voice response) to auto-address incoming calls during non-business hours or public holidays. The solution also offers management the flexibility to contact their customers with text messages, emails, web chat or through social media platforms.

The solution also provides an open API to be integrated with in-house CRM solutions and other communication tools.

Key benefits of ChaseData CCaaS

• ChaseData's call center solution supports multiple dialing modes to choose from which includes predictive dialing, progressive dialing and managed preview dialing within a single software.

• The solution allows call centers to run multiple campaigns simultaneously with the ability to switch between ongoing campaigns in real time.

• The administrator can monitor active campaigns and track progress with real-time updates of active agents, lead conversions or call drops.

• ChaseData’s inbuilt list manager feature offers functionality to sort, alter, update or email contact lists directly from within the solution.

• The solution is capable of automatically recording every call and storing on cloud servers for a minimum of 90 days to be tracked for reviews and ratings.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Features

Total features of ChaseData CCaaS: 98

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Project Management
  • Quality Control
  • Quality Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • Social Media Integration
  • Telemarketing Management
  • Third Party Integrations
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Alternatives

CloudTalk

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Genesys Cloud

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#2 Alternative to ChaseData CCaaS
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

Five9

4,2
#3 Alternative to ChaseData CCaaS
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

VICIdial

4,7
#4 Alternative to ChaseData CCaaS
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

Reviews

Overall rating

4,8 /5
(134)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have ChaseData CCaaS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 134
Chelsea C.
Overall rating
  • Industry: Facilities Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ChaseData Call Center Review

Reviewed on 2018/11/20

Pros

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Cons

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Response from ChaseData

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

Wayne D.
Overall rating
  • Industry: Market Research
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dir Call Centers

Reviewed on 2019/11/16

Support has been excellent, the team is knowledgeable and quick to reply. We are getting most...

Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Pros

Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Cons

It is very powerful and there are a number of ways to implement a solution.
Take time to think your deployment through.

Response from ChaseData

Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.

Michael M.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Doesn't work with a MAC

Reviewed on 2018/10/31

Pros

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Cons

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

Kenneth B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ChaseData System was instrumental in easily replacing our premised system while increasing...

Reviewed on 2017/07/10

This solution allowed us to maintain a solid Dialing platform for our organization while...

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons

I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Response from ChaseData

Thank you Kenneth for your review.

Brock S.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Better than Five9 or Spitfire!

Reviewed on 2016/11/01

I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems...

I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month.

The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Pros

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.

#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.

With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Showing 5 reviews of 134 Read all reviews

ChaseData CCaaS FAQs

Below are some frequently asked questions for ChaseData CCaaS.

ChaseData CCaaS offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month

We do not have any information about ChaseData CCaaS features

ChaseData CCaaS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ChaseData CCaaS supports the following languages:

English

ChaseData CCaaS supports the following devices:

ChaseData CCaaS integrates with the following applications:

Oracle CRM On Demand, Salesforce Sales Cloud, SugarCRM, Zoho CRM

ChaseData CCaaS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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