DialedIn CCaaS

4.8 (240)
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Cloud-based contact center solution to streamline operations

About DialedIn CCaaS

DialedIn is a cloud-based CCaaS platform engineered to optimize outbound, inbound, and blended call center activities across various industries. The platform is a comprehensive, adaptable solution that grows with the business and keeps it competitive.Designed for any team with at least five seats, it provides advanced options including auto, predictive, preview, and progressive dialing to ensure every call is managed efficiently.

DialedIn CCaaS offers a suite of key features designed to enhance efficiency and user experience. Rapid Deployment allows users to get up and running in minutes, not days, ensuring minimal downtime. The User-Friendly Interface requires minimal training, enabling teams to focus their time and energy on delivering top-tier service. Smart Call Routing uses customizable rules to direct calls based on language, skill set, and other factors, enhancing both customer and agent experiences. No-Code Integrations make it easy for users to connect with leading CRMs and APIs, eliminating complex coding and streamlining workflows.

DialedIn CCaaS provides Real-Time Analytics with customizable dashboards and reporting tools that offer instant insights to optimize performance on the go. Security & Compliance are prioritized with robust security settings that ensure data integrity and compliance, and digital call records are stored securely for up to 90 days. Scalability is a key feature, as the solution also scales from small businesses to large enterprises, whether deployed on-site or in the cloud.


Key benefits of DialedIn CCaaS

Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong:

• Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls.
• Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal.
• Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line.
• Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service.


Images

DialedIn CCaaS Software - •	Speed: Fast deployment in hours, not weeks.
•	Simplicity: Easy setup with no hassle.
•	Stability: 99.99% uptime ensures business continuity.
•	Clarity: Clear, reliable phone connections.
•	Usability: Intuitive design.
•	Customization to your business ne
DialedIn CCaaS Software - 25+ years of innovation delivering real solutions tailored to the needs of our valued customers.
DialedIn’s cloud-based CCaaS platform optimizes call center operations with advanced dialing and real-time analytics.
DialedIn CCaaS Software - Single Pane of Glass into Your Call Center Operations
•	Full visibility
•	Monitor individual performance 
•	Identify strengths and weaknesses
•	Optimize your training approach
DialedIn CCaaS Software - Is your cloud based contact center solutions holding you back? You could be tripping up your sales force with outdated software that, while it works, doesn't do enough for your staff or your customers.
DialedIn CCaaS Software - Maximize productivity with DialedIn’s Contact Center Software. Predictive and progressive dialers, intelligent routing, and multi-channel communication.
DialedIn CCaaS Software - Zero Coding Required.
Our platform supports a range of third-party apps, making it easy to manage workflows and boost productivity.
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DialedIn CCaaS video
DialedIn CCaaS Software - •	Speed: Fast deployment in hours, not weeks.
•	Simplicity: Easy setup with no hassle.
•	Stability: 99.99% uptime ensures business continuity.
•	Clarity: Clear, reliable phone connections.
•	Usability: Intuitive design.
•	Customization to your business ne
DialedIn CCaaS Software - 25+ years of innovation delivering real solutions tailored to the needs of our valued customers.
DialedIn’s cloud-based CCaaS platform optimizes call center operations with advanced dialing and real-time analytics.
DialedIn CCaaS Software - Single Pane of Glass into Your Call Center Operations
•	Full visibility
•	Monitor individual performance 
•	Identify strengths and weaknesses
•	Optimize your training approach
DialedIn CCaaS Software - Is your cloud based contact center solutions holding you back? You could be tripping up your sales force with outdated software that, while it works, doesn't do enough for your staff or your customers.
DialedIn CCaaS Software - Maximize productivity with DialedIn’s Contact Center Software. Predictive and progressive dialers, intelligent routing, and multi-channel communication.
DialedIn CCaaS Software - Zero Coding Required.
Our platform supports a range of third-party apps, making it easy to manage workflows and boost productivity.

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DialedIn CCaaS

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Starting Price

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month
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Reviews

Overall rating

4.8 /5
(240)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have DialedIn CCaaS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 240
Genesis
Genesis
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Chase Data CCaaS Review

Reviewed on 2023/03/04

Pros

Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost.

Cons

The customer service. Sometimes the phone kept ringing.

Tony
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

GREAT PRODUCT

Reviewed on 2024/09/04

Very easy to train new agents and how to set calls and disposition calls correctly

Very easy to train new agents and how to set calls and disposition calls correctly

Pros

I enjoy the ease of use and the cosmetic look of the dialer program.

Cons

I wish there was a notepad added for a note throughout the day

Alternatives Considered

VICIdial

Reasons for Switching to DialedIn CCaaS

Low Price, ease of use and set up for new agents
Michael
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Doesn't work with a MAC

Reviewed on 2018/10/31

Pros

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Cons

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

Kaycee
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall experience at acr1

Reviewed on 2024/11/26

I work at a call center it rotated calls nicely... It is very simple to learn.. and when it's...

I work at a call center it rotated calls nicely... It is very simple to learn.. and when it's glitchy it doesn't last to long... My overall experience is good with dialed in at acr1

Pros

It was easy to use being a first time call center worker.. it isn't as difficult and it's very timely .

Cons

I don't like how it goes down often and it glitched a lot .

Frankie
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DialedIn CCaaS Review

Reviewed on 2024/09/05

Overall, DialedIn CcaaS Is a great program! I am very happy being a user and would highly recommend!...

Overall, DialedIn CcaaS Is a great program! I am very happy being a user and would highly recommend!!

Pros

Everything about it is user friendly. Using ‘Trainee’ is very helpful when training new team members.

Cons

I can’t think of anything. Everything runs really well.

Showing 5 reviews of 240 Read all reviews

DialedIn CCaaS FAQs

Below are some frequently asked questions for DialedIn CCaaS.

DialedIn CCaaS offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Small business: $79 per user per month Professionals: $59 per user per month Enterprise : $39 per user per month Enterprise Plus: $25 per user per month Starting at just $25/month (per user/month, billed annually), our plans offer everything you need to supercharge your operations, including Advanced Dialing Modes, Enhanced Caller ID, Interactive Scripts, 3rd Party Integrations, Trainee Mode, Auto Attendant with IVR and Music, Call Monitoring, Digital Recording, WFH/Remote Capabilities, Nationwide & Toll-Free DIDs, Screen Monitoring, Spam Mitigation, and robust Reporting and Analytics. Experience higher live connect rates, a user-friendly interface, and dependable U.S. based support designed to drive results. Contact sales to learn more about our pricing, billing cycle, promotions, or any additional costs. Fast setup—get started in hours, not weeks! Try us and see the "DialedIn Difference" firsthand. Backed by cutting-edge technology, deep industry expertise, and a commitment to customer success, we deliver the tools your business needs to thrive. Let us help you succeed with a solution tailored to your needs. Telecom minutes are additional. Choose from all-inclusive monthly or annual plans designed for call centers with 5 to 200+ seats. Pay only for what you use and scale effortlessly as your needs grow.

DialedIn CCaaS has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

DialedIn CCaaS supports the following languages:

English

DialedIn CCaaS supports the following devices:

DialedIn CCaaS integrates with the following applications:

HubSpot CMS Hub, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, Oracle CRM On Demand, Salesforce Sales Cloud, SugarCRM, Zapier, Zoho CRM

DialedIn CCaaS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for DialedIn CCaaS.