MasterControl Quality Excellence

Enterprise Quality Management

4,5 /5 (69 reviews) Write a Review!

MasterControl Quality Excellence Overview

What is MasterControl Quality Excellence?

MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.

The web-based solution helps organizations automate GxP processes, and link each stage in a product's development lifecycle with every department. Automated routing and escalation help ensure quick responses to inputs from departments such as engineering, regulatory, manufacturing, QA, sales and marketing.

MasterControl's eQMS helps automate and streamline document, change, and training control, as well as corrective/preventive action (CAPA), audits, customer complaints, and other quality and business processes. The solution helps users with automating task assignment, scheduling, tracking, escalation, follow-up and more.

Training management features include assignment automation and tasks monitoring, as well as the sequencing of training courses. MasterControl’s nonconformance features help identify, evaluate, review and handle nonconforming materials. Quality audit management helps track basic audit information and findings, and automates the scheduling of recurring audit-related activities. Users can streamline the complaint-handling process using a multi-page form that customers can access from virtually anywhere.

MasterControl Quality Excellence Overview

Pricing

Starting from
US$1 000,00/month

Pricing options

Free Trial
Subscription
Value for money

Contact MasterControl for detailed pricing information.


MasterControl Quality Excellence Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Japan, Germany
Supported Languages
English

Media

MasterControl's main menu and dashboard modules
Track and organize documents electronically and create folders
The module handles every type of document, regardless of the software used to create it
Record important information in the module's Document InfoCard
Efficient automated paths for complaints
A validated customer complaint can be used to launch issue review processes
Simple drag-and-drop calendar for avoiding scheduling conflicts
Within the supplier module, vendor lists are tracked and approved in a centrally connected location
MasterControl Quality Excellence video MasterControl Quality Excellence video MasterControl Quality Excellence screenshot: MasterControl's main menu and dashboard modules MasterControl Quality Excellence screenshot: Track and organize documents electronically and create folders MasterControl Quality Excellence screenshot: The module handles every type of document, regardless of the software used to create it MasterControl Quality Excellence screenshot: Record important information in the module's Document InfoCard MasterControl Quality Excellence screenshot: Efficient automated paths for complaints MasterControl Quality Excellence screenshot: A validated customer complaint can be used to launch issue review processes MasterControl Quality Excellence screenshot: Simple drag-and-drop calendar for avoiding scheduling conflicts MasterControl Quality Excellence screenshot: Within the supplier module, vendor lists are tracked and approved in a centrally connected location

MasterControl Quality Excellence Reviews

MasterControl Quality Excellence Reviews

Overall rating
4,5
/
5
Excellent
39

Very good
26

Average
4

Poor
0

Terrible
0

Value for Money
4,3
Features
4,1
Ease of Use
4,2
Customer Support
4,6
94% recommended this app
Joanne F.

MasterControl Quality Management system

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.


Jon T.

System Integration

We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.


Susan M.

Why MasterControl


Susan E.

Most unintuitive software I've ever been forced to use

There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.


Debbie L.

Quality Changes Everything

We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.


Joanne F.
Industry: Hospital & Health Care
Company size: 10 000+ Employees

MasterControl Quality Management system

Used Daily for 2+ years
Reviewed on 2020/01/21
Review Source: Capterra

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jon T.
Industry: Medical Practice
Company size: 1 001-5 000 Employees

System Integration

Used Daily for 6-12 months
Reviewed on 2020/07/09
Review Source: Capterra

We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.

Pros

We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

Cons

Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Susan M.
Industry: Research
Company size: 51-200 Employees

Why MasterControl

Used Daily for 2+ years
Reviewed on 2020/11/09
Review Source: Capterra

Pros

What we liked most about this product was the ease of use for employees

Cons

The training module can be a bit cumbersome to use

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Susan E.
Industry: Biotechnology
Company size: 201-500 Employees

Most unintuitive software I've ever been forced to use

Used Other for 2+ years
Reviewed on 2020/09/30
Review Source: Capterra

There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.

Pros

Umm... that's really hard to say. Pretty colors, I guess.

Cons

Navigation is difficult.
"Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.
App stalls very often with back button.
I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.

Response from MasterControl

We are sorry to hear that you were having trouble navigating the MasterControl product. We understand how important the user experience is, and work diligently to bring the best possible features to our latest product version. We would love to work with you directly to see how we can improve your MasterControl experience. If this is of interest to you, please contact us at [email protected]

Rating breakdown

Ease of Use

Likelihood to recommend: 0.0/10

Debbie L.
Industry: Pharmaceuticals
Company size: 501-1 000 Employees

Quality Changes Everything

Used Daily for 2+ years
Reviewed on 2020/05/15
Review Source: Capterra

We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.

Pros

The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

Cons

There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,4/10
Based on 69 user ratings
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MasterControl Quality Excellence Pricing

MasterControl Quality Excellence Pricing

Starting from
US$1 000,00/month
Free Trial
Subscription
Value for money

Contact MasterControl for detailed pricing information.

Contact MasterControl for detailed pricing information.

Value for Money
4,3/5
Based on 69 user ratings
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MasterControl Quality Excellence Features

MasterControl Quality Excellence Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 69 user ratings
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Categories

Additional information for MasterControl Quality Excellence

Additional information for MasterControl Quality Excellence

Key features of MasterControl Quality Excellence

  • Advanced reporting capabilities
  • Approval of all documents-based processes
  • Automate assignment and monitoring of training tasks
  • Automate scheduling, follow-up, tracking, escalation, review
  • Automate, streamline, and manage the audit process
  • Automated task assignment/routing
  • Best-practice "8D" process
  • Change control
  • Corrective actions (CAPA)
  • Corrective and preventive action system
  • Customer complaints software
  • Customizable reports
  • Defect tracking
  • Document approval
  • Document control
  • Electronic submissions
  • Forms-based processes automation
  • Group sign-off
  • ISO standards management
  • Incident management
  • Nonconformance automation software
  • Priority levels
  • Quality audit management
  • Real-time status
  • Risk assessment and classification
  • Sequencing of training courses
  • Streamline the change control procedure
  • Templates
  • Tracking capabilities
  • Training management

Benefits

  • MasterControl enables users to streamline and automate task assignment/routing, scheduling, escalation, tracking, follow-up, review, and approval of all documents-based processes.

  • The MasterControl CAPA system tracks incidents and guides quality teams through CAPA implementation.

  • Customizable reports provide users with real-time status reports of the entire quality system, including change control tasks.

  • MasterControl streamlines complaint-handling with a simple, three-stop process in a pre-configured, multi-page form.

  • MasterControl facilitates electronic submissions of FDA applications, and provides assembling control and documentation tracking.

  • MasterControl was the world's first Quality Management System to become CFR 21 Certified. We also offer solutions for FDA, ISO, and Non-regulated/Non-compliance.

  • MasterControl Quality Excellence FAQs

    MasterControl Quality Excellence FAQs

    Below are some frequently asked questions for MasterControl Quality Excellence.

    Q. What type of pricing plans does MasterControl Quality Excellence offer?

    MasterControl Quality Excellence offers the following pricing plans:

    Starting from: US$1 000,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact MasterControl for detailed pricing information.

    Q. What are the main features of MasterControl Quality Excellence?

    MasterControl Quality Excellence offers the following features:

    • Advanced reporting capabilities
    • Approval of all documents-based processes
    • Automate assignment and monitoring of training tasks
    • Automate scheduling, follow-up, tracking, escalation, review
    • Automate, streamline, and manage the audit process
    • Automated task assignment/routing
    • Best-practice "8D" process
    • Change control
    • Corrective actions (CAPA)
    • Corrective and preventive action system
    • Customer complaints software
    • Customizable reports
    • Defect tracking
    • Document approval
    • Document control
    • Electronic submissions
    • Forms-based processes automation
    • Group sign-off
    • ISO standards management
    • Incident management
    • Nonconformance automation software
    • Priority levels
    • Quality audit management
    • Real-time status
    • Risk assessment and classification
    • Sequencing of training courses
    • Streamline the change control procedure
    • Templates
    • Tracking capabilities
    • Training management

    Q. Who are the typical users of MasterControl Quality Excellence?

    MasterControl Quality Excellence has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does MasterControl Quality Excellence support?

    MasterControl Quality Excellence supports the following languages:

    English

    Q. What type of pricing plans does MasterControl Quality Excellence offer?

    MasterControl Quality Excellence has the following pricing plans:

    Subscription

    Q. Does MasterControl Quality Excellence support mobile devices?

    We do not have any information about what devices MasterControl Quality Excellence supports

    Q. What other apps does MasterControl Quality Excellence integrate with?

    MasterControl Quality Excellence integrates with the following applications:

    MasterControl Clinical Excellence, MasterControl Manufacturing Excellence, Microsoft Excel, Microsoft Word, PowerPoint

    Q. What level of support does MasterControl Quality Excellence offer?

    MasterControl Quality Excellence offers the following support options:

    Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials