
About ServiceTitan
ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.
Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.
ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceTitan
Key benefits of ServiceTitan
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceTitan
Images







Features
Total features of ServiceTitan: 131
Alternatives
QuickBooks Online Accountant

Main Street Sites

RazorSync

Salesforce Field Service

Reviews
Already have ServiceTitan?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Our Technicians and Dispatch Board, but Expensive!
Reviewed on 2019/05/13
It's a great product. My telemarketers call customers and book appts within Service Titan, and...
It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.
Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.
Pros
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Cons
Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.
Response from ServiceTitan
Shilleah,
Thanks so much for taking time to review us. We love customer feedback!
We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product - not right for us.
Reviewed on 2020/03/27
Overall, it is a great program and has a lot of functionality that is beneficial. For our company,...
Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.
Pros
I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.
Cons
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.
Reasons for Choosing ServiceTitan
We were looking for something more up to date and offered more capabilities.Switched From
Intuit Field Service ManagementReasons for Switching to ServiceTitan
At the time, it seemed the best fitting for our company and was recommended to us by another contractor.Response from ServiceTitan
Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
False Promises and Never Ending Issues
Reviewed on 2020/04/15
False Promises and lack of responsibility is probably the most accurate description I could give to...
False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an
Pros
I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking
Cons
Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.
Response from ServiceTitan
Hi Hunter,
We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's Ok
Reviewed on 2020/02/04
I think it is ok so far, lots of new things I am learning but it is ok.
I think it is ok so far, lots of new things I am learning but it is ok.
Pros
It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.
Cons
I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.
Response from ServiceTitan
Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I love Service Titan!
Reviewed on 2020/02/04
I think they are great people and always looking for ways to improve on their functions!
I think they are great people and always looking for ways to improve on their functions!
Pros
I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.
Cons
The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.
Response from ServiceTitan
Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available!
ServiceTitan FAQs
Below are some frequently asked questions for ServiceTitan.Q. What type of pricing plans does ServiceTitan offer?
ServiceTitan offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Pricing quotes are available on inquiry.
Q. Who are the typical users of ServiceTitan?
ServiceTitan has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does ServiceTitan support?
ServiceTitan supports the following languages:
English
Q. Does ServiceTitan support mobile devices?
ServiceTitan supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceTitan integrate with?
ServiceTitan integrates with the following applications:
ClearPathGPS, QuickBooks Online Advanced, Sage Intacct
Q. What level of support does ServiceTitan offer?
ServiceTitan offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for ServiceTitan.
- Field Service Management Software
- Field Activity Management Software
- HVAC Software
- Service Dispatch Software
- Work Order Software
- Scheduling Software
- Calendaring Software
- Cleaning Company Software
- Plumbing Software
- Electrical Contractor Software
- HVAC Estimating Software
- Plumbing Estimating Software
- Garage Door Software
- Roofing Software
- Electrical Estimating Software
- Carpet Cleaning Software