About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServiceTitan

Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

    • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to ServiceTitan

    Images

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    Features

    Total features of ServiceTitan: 128

    • API
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Budget Tracking/Job Costing
    • Budgeting/Forecasting
    • CAD Tools
    • CRM
    • Calendar Management
    • Calendar/Reminder System
    • Change Order Management
    • Chemical Usage Tracking
    • Client Tracking
    • Commercial
    • Commercial/Industrial
    • Commission Management
    • Compliance Management
    • Confirmation/Reminders
    • Construction Tracker
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Contractor Management
    • Cost Database
    • Cost Estimating
    • Cost Tracking
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Management
    • Document Storage
    • Electronic Payments
    • Electronic Signature
    • Email Marketing
    • Employee Management
    • Employee Scheduling
    • Equipment Maintenance
    • Equipment Management
    • Equipment Tracking
    • Estimating
    • File Storage
    • Fitting Management
    • Fleet Management
    • For AEC Industry
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Lawn Care
    • For Pest Control Companies
    • For Plumbing Industry
    • Forecasting
    • GPS
    • Groundskeeping Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Irrigation Tracking
    • Job Costing
    • Job Management
    • Job Scheduling
    • Labor Rates
    • Lead Management
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing
    • Payroll Management
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photo Capture
    • Preventive Maintenance
    • Progress Reports
    • Project Billing
    • Project Management
    • Project Tracking
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Recurring Appointments
    • Reporting & Statistics
    • Reporting/Analytics
    • Residential
    • Resource Scheduling
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling
    • Self Service Portal
    • Service History
    • Supplier Management
    • Takeoff
    • Task Management
    • Technician Management
    • Third Party Integrations
    • Time Tracking
    • Timesheet Management
    • Visual Assemblies
    • Warranty Tracking
    • Website Integration
    • Work Order Creation
    • Work Order Management
    • Workflow Management

    Alternatives

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    Service Fusion

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    mHelpDesk

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    Reviews

    Overall rating

    4,4 /5
    (190)
    Value for Money
    3,8/5
    Features
    4,2/5
    Ease of Use
    4,2/5
    Customer Support
    4,3/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 190 Read all reviews
    Showing 5 reviews of 190
    Marlin C.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best in the biz

    Reviewed on 2019/05/07

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    Pros

    Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

    Cons

    Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

    Alternatives Considered

    FieldEdge

    Reasons for Switching to ServiceTitan

    Reliability and responsiveness of the software. ServiceTitan wins hands down.

    Response from ServiceTitan

    Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

    We look forward to celebrating all of your future successes.

    Peter B.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The BEST Service software out there for companies!

    Reviewed on 2022/06/14

    Very good is the best way I can sum it up. We would not want to be with another company.

    Very good is the best way I can sum it up. We would not want to be with another company.

    Pros

    The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

    Cons

    Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.

    Alternatives Considered

    FieldEdge

    Reasons for Choosing ServiceTitan

    Was not getting the support or the promised products and forms from them.

    Switched From

    mHelpDesk

    Reasons for Switching to ServiceTitan

    Better options and customer service
    Jarod H.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

    Reviewed on 2022/06/16

    bad experience

    bad experience

    Pros

    the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

    Cons

    Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

    Alternatives Considered

    HouseCalls Pro

    Switched From

    HouseCalls Pro
    Alissa K.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easiest software to use on the market!

    Reviewed on 2022/04/25

    Service Titan changed the way we did business. We moved from a time and material situation to flat...

    Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.

    Pros

    The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.

    Cons

    My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.

    Verified Reviewer
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Service TItan - Windows to Mac for the HVAC world!

    Reviewed on 2021/02/08

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL...

    EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.

    Pros

    Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.

    Cons

    Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

    Showing 5 reviews of 190 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing quotes are available on inquiry.

    ServiceTitan has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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