
About ServiceTitan
ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.
Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.
ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceTitan
Key benefits of ServiceTitan
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ServiceTitan
Images







Features
Total features of ServiceTitan: 128
Alternatives
FieldEdge

Housecall Pro

Service Fusion

mHelpDesk

Reviews
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- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in the biz
Reviewed on 2019/05/07
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Alternatives Considered
FieldEdgeReasons for Switching to ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.Response from ServiceTitan
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The BEST Service software out there for companies!
Reviewed on 2022/06/14
Very good is the best way I can sum it up. We would not want to be with another company.
Very good is the best way I can sum it up. We would not want to be with another company.
Pros
The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.
Cons
Because it is such a big and complete system there is a LOT to learn. They work to make it easy to understand but it can still be difficult. You need to make sure you have a good success manager. in the service titan network your guide and helper is called a success manager. Demand one that will work with you to be successful.
Alternatives Considered
FieldEdgeReasons for Choosing ServiceTitan
Was not getting the support or the promised products and forms from them.Switched From
mHelpDeskReasons for Switching to ServiceTitan
Better options and customer service- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr
Reviewed on 2022/06/16
bad experience
bad experience
Pros
the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro
Cons
Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.
Alternatives Considered
HouseCalls ProSwitched From
HouseCalls Pro- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easiest software to use on the market!
Reviewed on 2022/04/25
Service Titan changed the way we did business. We moved from a time and material situation to flat...
Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
Pros
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
Cons
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Service TItan - Windows to Mac for the HVAC world!
Reviewed on 2021/02/08
EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL...
EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.
Pros
Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.
Cons
Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
ServiceTitan FAQs
Below are some frequently asked questions for ServiceTitan.Q. What type of pricing plans does ServiceTitan offer?
ServiceTitan offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Pricing quotes are available on inquiry.
Q. Who are the typical users of ServiceTitan?
ServiceTitan has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does ServiceTitan support?
ServiceTitan supports the following languages:
English
Q. Does ServiceTitan support mobile devices?
ServiceTitan supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceTitan integrate with?
ServiceTitan integrates with the following applications:
ClearPathGPS, QuickBooks Online Advanced, Sage Intacct
Q. What level of support does ServiceTitan offer?
ServiceTitan offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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