ServiceTitan

#1 Management Software for Service Contractors.

4,5 /5 (158 reviews) Write a Review!

ServiceTitan Overview

What is ServiceTitan?

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!

ServiceTitan Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing quotes are available on inquiry.


ServiceTitan Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot:

ServiceTitan Reviews

ServiceTitan Reviews

Overall rating
4,5
/
5
Excellent
123

Very good
22

Average
3

Poor
3

Terrible
7

Value for Money
3,9
Features
4,3
Ease of Use
4,4
Customer Support
4,6
92% recommended this app
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Stacy F.

Best Decision I made in 13 years of Business!

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!


Hunter L.

False Promises and Never Ending Issues

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an


Anthony H.

Well worth the money!

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.


Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Marlin C.
Industry: Construction
Company size: 11-50 Employees

Best in the biz

Used Daily for 1+ year
Reviewed on 2019/05/07
Review Source: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Response from ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stacy F.
Industry: Construction
Company size: 11-50 Employees

Best Decision I made in 13 years of Business!

Used Daily for 1+ year
Reviewed on 2020/09/16
Review Source: Capterra

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Pros

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Cons

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Response from ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Hunter L.
Industry: Construction
Company size: 11-50 Employees

False Promises and Never Ending Issues

Used Daily for 1-5 months
Reviewed on 2020/04/15
Review Source: Capterra

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Pros

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Cons

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Response from ServiceTitan

Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Anthony H.
Industry: Construction
Company size: 2-10 Employees

Well worth the money!

Used Daily for 2+ years
Reviewed on 2020/09/24
Review Source: Capterra

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Pros

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Cons

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Haley D.
Industry: Construction
Company size: 2-10 Employees

Great product - not right for us.

Used Daily for 1+ year
Reviewed on 2020/03/27
Review Source: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Pros

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Cons

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Response from ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 158 user ratings
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ServiceTitan Pricing

ServiceTitan Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing quotes are available on inquiry.

Pricing quotes are available on inquiry.

Value for Money
3,9/5
Based on 158 user ratings
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ServiceTitan Features

ServiceTitan Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,3/5
Based on 158 user ratings
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Categories

Additional information for ServiceTitan

Additional information for ServiceTitan

Key features of ServiceTitan

  • Call booking performance monitoring
  • Call recordings
  • Complete audit trail
  • Configurable alerts
  • Customer screen pops
  • Dispatching
  • Executive workflows
  • GPS integration
  • Invoicing
  • Leaderboards
  • Marketing campaign metrics
  • Payroll
  • QuickBooks integration
  • Revenue and ROI tracking
  • Sales performance tracking
  • Scheduled reports
  • Scheduling
  • Two-way texting

Benefits

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • ServiceTitan FAQs

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing quotes are available on inquiry.

    Q. What are the main features of ServiceTitan?

    ServiceTitan offers the following features:

    • Call booking performance monitoring
    • Call recordings
    • Complete audit trail
    • Configurable alerts
    • Customer screen pops
    • Dispatching
    • Executive workflows
    • GPS integration
    • Invoicing
    • Leaderboards
    • Marketing campaign metrics
    • Payroll
    • QuickBooks integration
    • Revenue and ROI tracking
    • Sales performance tracking
    • Scheduled reports
    • Scheduling
    • Two-way texting

    Q. Who are the typical users of ServiceTitan?

    ServiceTitan has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ServiceTitan support?

    ServiceTitan supports the following languages:

    English

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan has the following pricing plans:

    Subscription

    Q. Does ServiceTitan support mobile devices?

    ServiceTitan supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ServiceTitan integrate with?

    ServiceTitan integrates with the following applications:

    BirdEye, ClearPathGPS, ClearPathGPS, Profit Rhino, QuickBooks Online Advanced, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

    Q. What level of support does ServiceTitan offer?

    ServiceTitan offers the following support options:

    Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials