Smokeball

Smokeball is terrific at combining the various aspects of my law practice into one, easily reachable and organized place. It has greatly improved the office's efficiency in responding to clients, getting work out the door, and staying organized.

The product was a great eye-opener in what could be accomplished. I am really am pleased and have no complaints.

Smokeball has an excellent training team. The system itself has been a significant upgrade from the software we were using before.

Their reporting features are not the best. They also lack CRM functionality that many other providers are offering. Their closed API also makes it difficult to integrate with other software providers. They also do not provide a month-to-month billing option, so we were locked into a plan we did not want to be in when trying to leave.

Smokeball really changed how our small firm runs. We are much more organized and efficient than ever before. Smokeball tech support is readily available and fantastic. There is so much functionality to what this software can do.

The only drawback is that if you sign your contract with a certain number of users, you can't drop below that number for that year. As a small business that grows and changes frequently, it's hard to know that if we happen to have 5 users when we sign our annual contract, we're paying for 5 users all year, even if we go down to 4 users or 3 users, etc.

Smokeball is very helpful in streamlining processes and increasing efficiency. You can assign tasks to users and auto populate a procedure with deadlines and assignments. Very useful.

There are still some bugs with the reporting feature of the software but the developers and support are easily accessible to assist and they are working on updates and fixes.