About Resolver

Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).

Resolver’s incident management software is an end-to-end solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk, magnitude, and losses based on their estimated financial impact.

Leverage Resolver's investigations and case management software to consider relationships between investigations and incidents and get a comprehensive picture of all information relevant to an investigation. Quickly isolate trends by leveraging pre-existing relationships. Analyze relationships between incidents, individuals, objects, locations and more to develop a comprehensive understanding and visual representation of how information in a database relates to open investigations and cases. Consolidate related incident and investigation data into case records for comprehensive tracking, analysis, and reporting.

With Resolver's ESRM software, connect incident data and risks to improve decision-making and reduce security risk. Report on risks, key controls, and the status of responsive actions in real-time. Identify and quantify assets and security risks associated with each asset, develop risk treatment plans, and continuously improve the ESRM process through increased transparency into risks vs. objectives. Based on the risk management principles and guidelines of ISO 31000.

Command Center by Resolver allows you to combine alarm management, computer-aided dispatch, and incident reporting into one central application. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to securely and efficiently manage organizational safety. Resolver’s Command Center integrates with existing security systems to centralize your data and allow for quicker response and recovery.

Key benefits of Resolver

- Automate the collection of information to detect patterns and trends more effectively.
- Quickly capture activity and incident details in a centralized location.
- Intelligently action and query your security data for trending, risk mitigation, and performance metrics.
- Establish trends and identify relationships between seemingly unrelated incidents, activities or individuals.
- Build cases by considering relationships between investigations and incidents to get a comprehensive picture of all information relevant to your investigation.
- Manage and dispatch officers and other response resources.
- Visualize response resources and events with maps and GPS officer tracking.
- Enforce standard operating procedures for consistent event response.
- Integrate access control, video and mass notification systems to simplify event data collection and distribution.
- Assess, document and prioritize risks to your organization’s identified assets.
- Demonstrate the impact your security measures have on your organization.
- Audit your security controls and ensure corrective actions are addressed.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, United Kingdom, Japan, Mexico, United States

Supported Languages

English

Images

Incident Detail Report
Incident Performance Report
Relationship Map
Case Overview
Command Center
View 17 more
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Features

Total features of Resolver: 88

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alarm Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Management
  • Audit Planning
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Case Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Management
  • Data Visualization
  • Dispatch Management
  • Document Management
  • Document Storage
  • Event Logs
  • Event Management
  • Event Tracking
  • Forms Management
  • GPS
  • ISO Compliance
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Internal Controls Management
  • Investigation Management
  • Issue Management
  • Knowledge Base Management
  • Legal Risk Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Operational Risk Management
  • PCI Assessment
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Process/Workflow Automation
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Risk Alerts
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • SSL Security
  • Safety Incident Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Sourcing Management
  • Subject Profiles
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Trend Analysis
  • Two-Factor Authentication
  • Vendor Management
  • Version Control
  • Workflow Management

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Reviews

Overall rating

4,4 /5
(12)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Resolver?

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Showing 5 reviews of 12
Karla L.
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Generate incident reports easily

Reviewed on 2018/07/01

Very good tool to generate quick and accurate reports, to be able to carry a documentation of the...

Very good tool to generate quick and accurate reports, to be able to carry a documentation of the incidents is great.

Pros

a very useful tool, you can easily obtain complete reports and analyzes, as well as its graphic representation to be able to discuss what risks the company runs and propose preventive measures, to control the risks to which the organization is exposed and to start working from them .

Cons

I have no objection, so far everything is going well, it is a tool of easy use and access.

Ian W.
Overall rating
  • Industry: Banking
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A fully customizable product with a dedicated staff

Reviewed on 2018/11/29

The developers kept us on track, within budget, they were very knowledgeable and to the extent...

The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.

Pros

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Cons

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

Srikanth J.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It's a nice to part of it.

Reviewed on 2018/05/02

Pros

there i have find multiple user friendly options and easy to access the and accurate results in the reports.

Cons

there we have few options that are not must elaborated so we need to focus on those ones other than that all look normal.

Daniel K.
Overall rating
  • Industry: Real Estate
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GRC Cloud

Reviewed on 2018/11/28

GRC Cloud allows us to complete more audits and accomplish our audit plan. We can also monitor how...

GRC Cloud allows us to complete more audits and accomplish our audit plan. We can also monitor how every audit transitions through the workflow to identify bottlenecks in our process.

Pros

GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc.

Cons

We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency.

Brian I.
Overall rating
  • Industry: Banking
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Monumental

Reviewed on 2018/05/01

This software allowed us to meet several key regulatory related challenges while still allowing us...

This software allowed us to meet several key regulatory related challenges while still allowing us to document and capture the data and metrics that was important to us. On a monthly basis, we take in more than 1,200 incidents. The Perspective product is the vital backbone to our investigations unit.

Its parent company has changed and longtime users may perhaps be unaware of the company's future relative to the product.

Pros

The software was very easy to customize; all the while allowing us to obtain the metrics and data fields that we wanted.

Showing 5 reviews of 12 Read all reviews

Resolver FAQs

Below are some frequently asked questions for Resolver.

Resolver offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Resolver for detailed pricing information.

We do not have any information about Resolver features

Resolver has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Resolver supports the following languages:

English

Resolver supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Resolver has

Resolver offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Resolver.