Resolver

4.4 (65)
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Cloud-based solution for risk management.

About Resolver

Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).

Resolver’s incident management software is an end-to-end solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk, magnitude, and losses based on their estimated financial impact.

Leverage Resolver's investigations and case management software to consider relationships between investigations and incidents and get a comprehensive picture of all information relevant to an investigation. Quickly isolate trends by leveraging pre-existing relationships. Analyze relationships between incidents, individuals, objects, locations and more to develop a comprehensive understanding and visual representation of how information in a database relates to open investigations and cases. Consolidate related incident and investigation data into case records for comprehensive tracking, analysis, and reporting.

With Resolver's ESRM software, connect incident data and risks to improve decision-making and reduce security risk. Report on risks, key controls, and the status of responsive actions in real-time. Identify and quantify assets and security risks associated with each asset, develop risk treatment plans, and continuously improve the ESRM process through increased transparency into risks vs. objectives. Based on the risk management principles and guidelines of ISO 31000.

Command Center by Resolver allows you to combine alarm management, computer-aided dispatch, and incident reporting into one central application. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to securely and efficiently manage organizational safety. Resolver’s Command Center integrates with existing security systems to centralize your data and allow for quicker response and recovery.


Key benefits of Resolver

  • Automate the collection of information to detect patterns and trends more effectively.
  • Quickly capture activity and incident details in a centralized location.
  • Intelligently action and query your security data for trending, risk mitigation, and performance metrics.
  • Establish trends and identify relationships between seemingly unrelated incidents, activities or individuals.
  • Build cases by considering relationships between investigations and incidents to get a comprehensive picture of all information relevant to your investigation.
  • Manage and dispatch officers and other response resources.
  • Visualize response resources and events with maps and GPS officer tracking.
  • Enforce standard operating procedures for consistent event response.
  • Integrate access control, video and mass notification systems to simplify event data collection and distribution.
  • Assess, document and prioritize risks to your organization’s identified assets.
  • Demonstrate the impact your security measures have on your organization.
  • Audit your security controls and ensure corrective actions are addressed.

  • Images

    Resolver Software - Resolver Risk Management Dashboard
    Resolver Software - Resolver Incident Management Overview Dashboard
    Resolver Software - Resolver GRC Dashboard
    Resolver Software - Resolver Physical Security Dashboard
    Resolver Software - Resolver Incident Performance Report
    Resolver Software - Resolver Incident Detail Report
    Resolver Software - Resolver Risk Report
    Resolver Software - Resolver Relationship Map
    Resolver Software - Resolver Command Center
    View 11 more
    Resolver video
    Resolver video
    Resolver Software - Resolver Risk Management Dashboard
    Resolver Software - Resolver Incident Management Overview Dashboard
    Resolver Software - Resolver GRC Dashboard
    Resolver Software - Resolver Physical Security Dashboard
    Resolver Software - Resolver Incident Performance Report
    Resolver Software - Resolver Incident Detail Report
    Resolver Software - Resolver Risk Report
    Resolver Software - Resolver Relationship Map
    Resolver Software - Resolver Command Center

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    Reviews

    Overall rating

    4.4 /5
    (65)
    Value for Money
    4.5/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support
    4.6/5

    Already have Resolver?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 65
    Nedim
    Nedim
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent product for risk management

    Reviewed on 2025/01/17

    Fantastic software for managing risks effectively.

    Fantastic software for managing risks effectively.

    Pros

    Comprehensive risk tracking and insights.

    Cons

    Initial setup requires more time and effort.

    Tony
    Overall rating
    • Industry: Banking
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great GRC solution for our credit union

    Reviewed on 2024/06/26

    Great experience, they have been really helpful and the tech support team are always willing to...

    Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.

    Pros

    Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

    Cons

    User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

    Alternatives Considered

    Ncontracts and Quantivate

    Reasons for Choosing Resolver

    We wanted more customization and integration between our functions.

    Switched From

    LogicManager

    Reasons for Switching to Resolver

    The customization and overall look of the solution. We enjoyed the modern look compared to other solutions.
    Sharon
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 2–10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Resolver sent me £400!

    Reviewed on 2025/02/07

    It was so easy. I supplied some basic information, and they did all the work.

    It was so easy. I supplied some basic information, and they did all the work.

    Pros

    I actually used Resolver when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total!

    Cons

    It's just having the confidence to fill the online forms out and go for it.

    Timothy
    Overall rating
    • Industry: Security & Investigations
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    It's not great, but it works.

    Reviewed on 2024/11/20

    The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining...

    The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable.
    Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable.
    The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates.
    I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs.

    Pros

    Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)

    Templates are super useful to prompt for relevant information and maintain consistency.

    Cons

    The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.

    Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.

    Joan
    Overall rating
    • Industry: Insurance
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Resolver - ASsoftware Company Like No Other

    Reviewed on 2024/06/26

    From the initial deployment, I have had the full attention of teh team, and I made many requests,...

    From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol

    Pros

    Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

    Cons

    There's really nothing I don't like. This is truly an awesome company.

    Showing 5 reviews of 65 Read all reviews

    Resolver FAQs

    Below are some frequently asked questions for Resolver.

    Resolver offers the following pricing plans:

    • Starting from: US$10,000.00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Resolver for detailed pricing information.

    Resolver has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Resolver supports the following languages:

    English

    Resolver supports the following devices:

    Resolver integrates with the following applications:

    Jira, Microsoft Azure, Okta, Proteus, ServiceNow, Slack, Workato, Workday HCM, Zendesk Suite

    Resolver offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Resolver.