Resolver

About Resolver
Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).
Resolver’s incident management software is an end-to-end solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk, magnitude, and losses based on their estimated financial impact.
Leverage Resolver's investigations and case management software to consider relationships between investigations and incidents and get a comprehensive picture of all information relevant to an investigation. Quickly isolate trends by leveraging pre-existing relationships. Analyze relationships between incidents, individuals, objects, locations and more to develop a comprehensive understanding and visual representation of how information in a database relates to open investigations and cases. Consolidate related incident and investigation data into case records for comprehensive tracking, analysis, and reporting.
With Resolver's ESRM software, connect incident data and risks to improve decision-making and reduce security risk. Report on risks, key controls, and the status of responsive actions in real-time. Identify and quantify assets and security risks associated with each asset, develop risk treatment plans, and continuously improve the ESRM process through increased transparency into risks vs. objectives. Based on the risk management principles and guidelines of ISO 31000.
Command Center by Resolver allows you to combine alarm management, computer-aided dispatch, and incident reporting into one central application. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to securely and efficiently manage organizational safety. Resolver’s Command Center integrates with existing security systems to centralize your data and allow for quicker response and recovery.
Key benefits of Resolver
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent product for risk management
Reviewed on 2025/01/17
Fantastic software for managing risks effectively.
Fantastic software for managing risks effectively.
Pros
Comprehensive risk tracking and insights.
Cons
Initial setup requires more time and effort.
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great GRC solution for our credit union
Reviewed on 2024/06/26
Great experience, they have been really helpful and the tech support team are always willing to...
Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.
Pros
Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.
Cons
User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.
Reasons for Choosing Resolver
We wanted more customization and integration between our functions.Switched From
LogicManagerReasons for Switching to Resolver
The customization and overall look of the solution. We enjoyed the modern look compared to other solutions.- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Resolver sent me £400!
Reviewed on 2025/02/07
It was so easy. I supplied some basic information, and they did all the work.
It was so easy. I supplied some basic information, and they did all the work.
Pros
I actually used Resolver when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total!
Cons
It's just having the confidence to fill the online forms out and go for it.
- Industry: Security & Investigations
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
It's not great, but it works.
Reviewed on 2024/11/20
The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining...
The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable.
Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable.
The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates.
I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs.
Pros
Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful)
Templates are super useful to prompt for relevant information and maintain consistency.
Cons
The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage.
Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Resolver - ASsoftware Company Like No Other
Reviewed on 2024/06/26
From the initial deployment, I have had the full attention of teh team, and I made many requests,...
From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol
Pros
Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.
Cons
There's really nothing I don't like. This is truly an awesome company.
Resolver FAQs
Below are some frequently asked questions for Resolver.Q. What type of pricing plans does Resolver offer?
Resolver offers the following pricing plans:
- Starting from: US$10,000.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact Resolver for detailed pricing information.
Q. Who are the typical users of Resolver?
Resolver has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Resolver support?
Resolver supports the following languages:
English
Q. Does Resolver support mobile devices?
Resolver supports the following devices:
Q. What other apps does Resolver integrate with?
Resolver integrates with the following applications:
Jira, Microsoft Azure, Okta, Proteus, ServiceNow, Slack, Workato, Workday HCM, Zendesk Suite
Q. What level of support does Resolver offer?
Resolver offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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