About Resolver

Resolver's cloud-based corporate security solutions help organizations reduce uncertainty from risk-based decisions. Resolver's corporate security solutions include incident management and reporting, investigations and case management, command center, physical site assessments, and enterprise security risk management (ESRM).

Resolver’s incident management software is an end-to-end solution for responding to, reporting on, and investigating incidents. It’s an invaluable knowledge base that will help you understand what’s happening and why, so that you can manage resources, minimize impact, and prevent incidents. Get the answers you need on the spot, identify opportunities to strengthen the protection of your organization, and report incident risk, magnitude, and losses based on their estimated financial impact.

Leverage Resolver's investigations and case management software to consider relationships between investigations and incidents and get a comprehensive picture of all information relevant to an investigation. Quickly isolate trends by leveraging pre-existing relationships. Analyze relationships between incidents, individuals, objects, locations and more to develop a comprehensive understanding and visual representation of how information in a database relates to open investigations and cases. Consolidate related incident and investigation data into case records for comprehensive tracking, analysis, and reporting.

With Resolver's ESRM software, connect incident data and risks to improve decision-making and reduce security risk. Report on risks, key controls, and the status of responsive actions in real-time. Identify and quantify assets and security risks associated with each asset, develop risk treatment plans, and continuously improve the ESRM process through increased transparency into risks vs. objectives. Based on the risk management principles and guidelines of ISO 31000.

Command Center by Resolver allows you to combine alarm management, computer-aided dispatch, and incident reporting into one central application. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to securely and efficiently manage organizational safety. Resolver’s Command Center integrates with existing security systems to centralize your data and allow for quicker response and recovery.


Key benefits of Resolver

- Automate the collection of information to detect patterns and trends more effectively.
- Quickly capture activity and incident details in a centralized location.
- Intelligently action and query your security data for trending, risk mitigation, and performance metrics.
- Establish trends and identify relationships between seemingly unrelated incidents, activities or individuals.
- Build cases by considering relationships between investigations and incidents to get a comprehensive picture of all information relevant to your investigation.
- Manage and dispatch officers and other response resources.
- Visualize response resources and events with maps and GPS officer tracking.
- Enforce standard operating procedures for consistent event response.
- Integrate access control, video and mass notification systems to simplify event data collection and distribution.
- Assess, document and prioritize risks to your organization’s identified assets.
- Demonstrate the impact your security measures have on your organization.
- Audit your security controls and ensure corrective actions are addressed.


Images

Resolver Software - Risk Management Dashboard
Resolver Software - Incident Management Overview Dashboard
Resolver Software - GRC Dashboard
Resolver Software - Physical Security Dashboard
Resolver Software - Incident Performance Report
Resolver Software - Incident Detail Report
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Resolver Software - Relationship Map
Resolver Software - 9
Resolver Software - Command Center
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Resolver video
Resolver video
Resolver Software - Risk Management Dashboard
Resolver Software - Incident Management Overview Dashboard
Resolver Software - GRC Dashboard
Resolver Software - Physical Security Dashboard
Resolver Software - Incident Performance Report
Resolver Software - Incident Detail Report
Resolver Software - 7
Resolver Software - Relationship Map
Resolver Software - 9
Resolver Software - Command Center
Resolver Software - 11
Resolver Software - 12
Resolver Software - 13

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Resolver

4,3 (44)
VS.

Starting Price

US$10 000,00
year
£400,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

104
32

Integrations

9
No integrations found

Ease of Use

4,3 (44)
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Value for Money

4,4 (44)
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Customer Service

4,7 (44)
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Reviews

Overall rating

4,3 /5
(44)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,7/5

Already have Resolver?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 44
Phillip
Phillip
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Resolver is another valuable tool in the belt

Reviewed on 2022/07/13

We are better able to harness our data and present it to our leadership teams to implement security...

We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

Pros

Customizability of the interface, reporting, data collection, and workflow management.

Cons

Features take a little longer to implement than expected but they do eventually make their way into production.

Paul Andrew
Overall rating
  • Industry: Maritime
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Keeps getting better

Reviewed on 2023/11/13

Resolver is a resilient, constantly improving platform that makes the day to day management of...

Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy.
The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop.
Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.

Pros

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost.
In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Cons

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Sherry
Overall rating
  • Industry: Utilities
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Core daily use

Reviewed on 2022/07/22

The program is not what we expected and it's not providing the information we need. It's slow,...

The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

Pros

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Cons

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Lawrence
Overall rating
  • Industry: Government Administration
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Multifunctional Resolver

Reviewed on 2022/06/22

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any...

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.

Pros

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Cons

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Ian
Ian
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A fully customizable product with a dedicated staff

Reviewed on 2018/11/29

The developers kept us on track, within budget, they were very knowledgeable and to the extent...

The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.

Pros

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Cons

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

Showing 5 reviews of 44 Read all reviews

Resolver FAQs

Below are some frequently asked questions for Resolver.

Resolver offers the following pricing plans:

  • Starting from: US$10 000,00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Resolver for detailed pricing information.

Resolver has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

Resolver supports the following languages:

English

Resolver supports the following devices:

Resolver integrates with the following applications:

Jira, Microsoft Azure, Okta, Proteus, ServiceNow, Slack, Workato, Workday HCM, Zendesk Suite

Resolver offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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