About CallHub

CallHub is a cloud telephony solution with voice and Text message services designed for political campaigns, grassroots advocacy campaigns, causes and businesses around the world. The marketing platform integrates with CRM software and offers phone banking, Call Center software, sms marketing and voice broadcasting.

With CallHub’s virtual call center, users can talk to thousands of volunteers and add surveys to campaigns. Contact and household details are displayed on the screen during the call, as well as a past interactions history. A pre-recorded message is left if the call is forwarded to an answering machine. All calls are automatically recorded and accessible for review. Other features include call center metrics, reports and analytics, volunteer management, independent dialler, patch through calls and do not call lists.

The Text message marketing feature allows users to send personalized messages to contacts. Messages can include tags to address people by their first name, and can also include custom URLs. Users can set up sign-up campaigns, automatic replies to keywords, and integrate with NationBuilder to tag contacts directly.

With CallHub’s voice broadcasting features, users can reach a vast number of people in a short time with campaigns, promotions, updates, building closers, or simply share information. Users can schedule automated calling to voters for political campaigns, and set up press-1 campaigns for instant responses and live leads. Users are able to review transcripts and audio recordings instantly, and analyze daily conversion rates.

Standout features:
Press-1 campaigns
Predictive, Power, Progressive, Automated and Preview dialers available
Phone number verification
Volunteer management
Call Center analytics dashboard
Volunteer calling leaderboard
Dynamic CallerId

Pricing starting from:

US$25,00/one-time

  • Free Trial
  • One Time License
  • Free Version

Key benefits of CallHub

  • CallHub allows users to reach a wide number of people in an instant using voice broadcasting, sending voice messages to mobile phones and landlines.

  • CallHub's power dialler allows users to make multiple simultaneous calls without any waiting.

  • Users can schedule personalized text messages to contacts and automate responses based on keywords.

  • The virtual phone banking tool enables users to add surveys to campaigns, as well as record and monitor each call.

  • CallHub integrates with various common third-party applications such as NationBuilder, Salesforce, Zapier, Action Network, Shopify, ActionNetwork, CiviCRM and Good apps.

  • Use CallHub's campaign scheduler to learn about the best times to call a contact and schedule your calls accordingly.

  • Get insights into your campaigns through CallHub's Analytics dashboard. Use our leaderboard of callers to encourage your volunteers.

  • Clean and non fussy interface that is configurable and perfect for advocacy groups and businesses alike.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Japan, Mexico, United States

    Supported Languages

    Arabic, English, French, German, Spanish

    Pricing starting from:

    US$25,00/one-time

    • Free Trial
    • One Time License
    • Free Version

    Images

    Get detailed reports and analytics for every call and SMS
    Every call made for the voice broadcasting campaign is stored for a detailed call report
    Automatically gather data through SMS signup campaigns
    Instant recordings and transcripts
    Text to speech engine for file uploading and listening
    Insights into your campaigns using CallHub Analytics dashboard. Find out your Call reach, frequency and more.
    Leaderboard of all of your best call center volunteers. Encourage your volunteers to contribute more time with a leaderboard of all callers and teams.
    Analyse Text campaigns by day, week, month and all time. Find out the most frequent number of times a person is contacted.
    Track call center activity through the analytics dashboard.
    View 13 more
    CallHub video
    CallHub video
    CallHub video
    CallHub screenshot: Get detailed reports and analytics for every call and SMS CallHub screenshot: Every call made for the voice broadcasting campaign is stored for a detailed call report CallHub screenshot: Automatically gather data through SMS signup campaigns CallHub screenshot: Instant recordings and transcripts CallHub screenshot: Text to speech engine for file uploading and listening CallHub screenshot: Insights into your campaigns using CallHub Analytics dashboard. Find out your Call reach, frequency and more. CallHub screenshot: Leaderboard of all of your best call center volunteers. Encourage your volunteers to contribute more time with a leaderboard of all callers and teams. CallHub screenshot: Analyse Text campaigns by day, week, month and all time. Find out the most frequent number of times a person is contacted. CallHub screenshot: Track call center activity through the analytics dashboard. CallHub screenshot: CallHub screenshot: CallHub screenshot:

    Features

    Total features of CallHub: 57

    • API
    • Activity Tracking
    • Alerts / Escalation
    • Archiving & Retention
    • Auto-Dialer
    • Automatic Call Distribution
    • CRM
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Scripting
    • Call Transfer
    • Campaign Analytics
    • Campaign Management
    • Campaign Planning
    • Campaign Specific Caller ID
    • Computer Telephony Integration
    • Contact Management
    • Event Triggered Actions
    • FCC Compliance
    • FTC Compliance
    • File Transfer
    • Hotkeys
    • IVR / Voice Recognition
    • Keyword Tracking
    • Knowledge Base Management
    • Lead Management
    • List Management
    • Manual Dialer
    • Mass Texting
    • Mobile Keywords
    • Monitoring
    • Multiple Parties
    • Multiple User Accounts
    • Open Database Design
    • Outbound Call Center
    • Polls/Voting
    • Predictive Dialer
    • Progressive Dialer
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real-Time Chat
    • Reporting/Analytics
    • SMS Marketing Managment
    • Scheduled Messaging
    • Shortcodes
    • Summary Reports
    • Survey/Poll Management
    • Surveys & Feedback
    • Telemarketing Management
    • Text to Speech
    • Third Party Integrations
    • VoIP
    • VoIP Connection
    • Website Integration

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    Reviews

    Overall rating

    4,2 /5
    (66)
    Value for Money
    4,3/5
    Features
    4,3/5
    Ease of Use
    4,1/5
    Customer Support
    4/5

    Already have CallHub?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 66
    Merrill O.
    Overall rating
    • Industry: Civic & Social Organization
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent tool for Call Center and SMS messaging with strong CRM integration

    Reviewed on 2019/06/26

    CallHub has helped us solve a crucial need of being able to phone bank our members to inform them...

    CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.

    Pros

    CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations.

    The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive.

    Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up.

    The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive.

    One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.

    Cons

    There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this.

    There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.

    John L.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Awesome software -- horrific support

    Reviewed on 2020/12/29

    You get what you pay for. This is an inexpensive investment which may be good for temporary use,...

    You get what you pay for. This is an inexpensive investment which may be good for temporary use, such as a political campaign. CallHub is certainly not vested in your success and takes no initiative to help unprompted.

    Pros

    We trained over 20 call center agents on CallHub in less than 90 minutes. The user interface is very intuitive and it is very easy to setup and understand.

    Cons

    This company claimed to have an office in California, which is not true. They put their best English-speakers ([SENSITIVE CONTENT HIDDEN]) on the salesforce while the support people are very difficult to communicate with. While functional, their software does have some bugs and it's tremendously problematic to even converse with support.

    Eli Z.
    Overall rating
    • Industry: Law Practice
    • Company size: Self Employed
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Very low cost product, but you get what you pay for

    Reviewed on 2018/11/20

    When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair...

    When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

    Pros

    The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily.

    Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have.

    Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

    Cons

    The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems.

    The handful of people who can fix the problems do so fairly slowly, if they can at all.

    Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

    Jordan B.
    Overall rating
    • Industry: Political Organization
    • Company size: 2-10 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Indispensable campaign tool

    Reviewed on 2018/11/20

    Overall, I have continued to use CallHub for several years and have appreciated the improvements I...

    Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

    Pros

    As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

    Cons

    While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

    Ashley C.
    Overall rating
    • Industry: Political Organization
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Call Hub Customer Care is the best!

    Reviewed on 2019/03/20

    Pros

    Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

    Cons

    Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

    Showing 5 reviews of 66 Read all reviews

    CallHub FAQs

    Below are some frequently asked questions for CallHub.

    CallHub offers the following pricing plans:

    • Starting from: US$25,00/one-time
    • Pricing model: One Time License, Free
    • Free Trial: Available

    CallHub does not charge a subscription fee. You only pay for the calls and text messages you make. Inbound and outbound voice and SMS campaigns vary in price. CallHub is available in 200+ countries. See complete pricing: https://callhub.io/pricing/ Voice Rates (United States) Outbound calls: USD 0.014 Inbound calls: USD 0.012 SMS Rates (United States) Per-message sent: USD 0.016 Per-message received: USD 0.012 Buy local numbers at USD 2 per month. Rates are for billing increment of 30 seconds.

    We do not have any information about CallHub features

    CallHub has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    CallHub supports the following languages:

    Arabic, English, French, German, Spanish

    CallHub supports the following devices:

    CallHub integrates with the following applications:

    CiviCRM, Google Contacts, Google Workspace, ManageEngine Applications Manager, NationBuilder, Salesforce Sales Cloud, Shopify, Zapier

    CallHub offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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