About GSMtasks

GSMtasks is a fleet and field service management solution with route & task optimization capability for any company that manages a mobile fleet of drivers, couriers & technicians. GSMtasks serves a variety of organizations including maintenance repair, home delivery, bike repair, logistics, and more. The solution provides a full overview of the mobile workforce and helps analyze the daily work of employees with ease.

Managers, assistants, and dispatchers can be informed on where their workers are, as well as keep up-to-date with the status of daily tasks in real-time. A complete data analysis provides information on each driver’s movements, how much time they spend in a certain location, if they are completing their assigned tasks, and how long they’ve been driving that day. GSMtasks’ dashboard helps ensure all the day’s work is completed.

GSMtasks' field service management features include a calendar with drag and drop functionality that ensures optimal planning of the crew’s daily schedules. The solution’s mobile app provides all relevant client information at the worker’s fingertips, including up-to-date task lists, attached documents, client information and signatures, and more. GSMtasks also enables users to assign tasks to other drivers who can best complete a particular unfinished task.

GSMtasks’ route optimization features ensure the fastest driving route for each mobile worker, helping organizations to decrease costs and increase efficiency. The solution takes into account how much time is required to complete a task, where the next task is located, and where the worker will be when all tasks are completed.

Key benefits of GSMtasks

  • GSMtasks' route & task optimization feature ensures the fastest route each time and takes into account the required amount of time it takes to complete a task, while also decreasing fuel costs and reducing driver downtime.

  • A real-time, colour coded visualization of daily tasks, their locations & statuses on the web dashboard and the employee's mobile app.

  • GSMtasks routing engine saves hours on manual fleet management planning., minimizing windshield time and maximizing the capacity of the fleet with shorter routes.

  • A digital proof of delivery can be filled in and signed by the client from the GSMtasks's mobile app, including the possibility to add a photo to the digital document.

  • Custom meta-fields allow users to display extra details for the employees in the field.

  • Trigger-based SMS and E-MAIL notifications can be used to inform customers when employees start and complete tasks, or are on the way (tracking link included).

  • GSMtasks enables integration with current systems including CRM, warehouse, and sales providing a seamless flow of information.

  • With GSMtasks' calendar view, organizations can ensure client satisfaction by optimizing crew schedules, ensuring workers can complete all assigned tasks.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, Japan, United States

    Supported Languages

    English, Finnish, French, Polish, Russian, Spanish

    Images

    Enter the tasks for the day manually or upload them in bulk, and GSMtasks will provide the most efficient route for your employees while taking into account info you have provided.
    View analytics and reports about all tasks and deliveries.
    Plan time slots for workers with the field service management software.
    In addition to viewing single tasks, the task tab at the top of the screen provides a detailed history of all tasks.
    GSMtasks has a mobile app for employees (Android & iOS). The app allows employees to receive their daily tasks on their mobile phone even before the workday or during. Tasks with statuses are shown as a list and on a map with their exact location.
    Employees can see their tasks as a list on their mobile app with all the relevant client information. The ycan easily accept or decline the task.
    Employee tasks are also shown on the map in their exact location with colour coded statuses.
    Employees can use whatever navigation app they have installed on their mobile phone to quickly navigate to the destination!
    Provide your employees with relevant client and task information that they can view in their mobile app. Push notifications allow to inform clients about the upcoming delivery, arrival of the technician etc.
    From the mobile app, clients can digitally sign the proof of delivery that will be sent automatically to the backoffice and to the client's email after the task is completed.
    View 11 more
    GSMtasks screenshot: Enter the tasks for the day manually or upload them in bulk, and GSMtasks will provide the most efficient route for your employees while taking into account info you have provided. GSMtasks screenshot: View analytics and reports about all tasks and deliveries. GSMtasks screenshot: Plan time slots for workers with the field service management software. GSMtasks screenshot: In addition to viewing single tasks, the task tab at the top of the screen provides a detailed history of all tasks. GSMtasks screenshot: GSMtasks has a mobile app for employees (Android & iOS). The app allows employees to receive their daily tasks on their mobile phone even before the workday or during. Tasks with statuses are shown as a list and on a map with their exact location. GSMtasks screenshot: Employees can see their tasks as a list on their mobile app with all the relevant client information. The ycan easily accept or decline the task. GSMtasks screenshot: Employee tasks are also shown on the map in their exact location with colour coded statuses. GSMtasks screenshot: Employees can use whatever navigation app they have installed on their mobile phone to quickly navigate to the destination! GSMtasks screenshot: Provide your employees with relevant client and task information that they can view in their mobile app. Push notifications allow to inform clients about the upcoming delivery, arrival of the technician etc. GSMtasks screenshot: From the mobile app, clients can digitally sign the proof of delivery that will be sent automatically to the backoffice and to the client's email after the task is completed.

    Features

    Total features of GSMtasks: 69

    • API
    • Accounting Integration
    • Activity Tracking
    • Alerts/Notifications
    • Automated Scheduling
    • Barcode Recognition
    • Barcoding/RFID
    • Budgeting/Forecasting
    • CRM
    • Calendar Management
    • Contact Database
    • Customer Database
    • Customer Management
    • Customizable Fields
    • Customizable Forms
    • Delivery Tracking
    • Dispatch Management
    • Drag & Drop
    • Driver ETA
    • Driver Management
    • Driver Settlements
    • Employee Database
    • Employee Management
    • Event Tracking
    • Fleet Management
    • Food Delivery Dispatching
    • For Courier Services
    • For Restaurants
    • GPS
    • Geofencing
    • Geographic Maps
    • Job Management
    • Live Driver Tracking
    • Live Tracking
    • Load Optimization
    • Location Tracking
    • Maintenance Scheduling
    • Mileage Tracking
    • Mobile Access
    • Mobile Signature Capture
    • Order Entry
    • Order Management
    • Performance Metrics
    • Proof of Delivery
    • Rating Engine
    • Real-time Updates
    • Recurring Tasks
    • Reporting/Analytics
    • Route History
    • Route Optimization
    • Routing
    • Sales Management
    • Scheduling
    • Service History
    • Shipment Tracking
    • Shipping Management
    • Status Tracking
    • Strategic Planning
    • Surveys & Feedback
    • Task Planning
    • Task Progress Tracking
    • Task Scheduling
    • Technician Management
    • Territory Management
    • Third Party Integrations
    • Transportation Management
    • Trip Logs
    • Visual Analytics
    • Work Order Management

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    Reviews

    Overall rating

    4,6 /5
    (15)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have GSMtasks?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 15
    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Super easy and convenient

    Reviewed on 2020/10/06

    Support is great, integrations team are very easy to work with and the software overall is very...

    Support is great, integrations team are very easy to work with and the software overall is very robust.

    Pros

    It's super easy to use from adding tasks to complete them as a driver. With this tool we give our customers complete transparency where they can follow the delivery from our warehouse to the delivery address.

    Cons

    You cannot brand it as you like unfortunately.

    Response from GSMtasks

    Thank you for your feedback! We are happy to hear that you are satisfied with our software and work hard every day to bring even more improvements to our customers :) Regarding your concern about branding the software - we would like to hear more about what your specific needs are. Right now, we offer customization on push-notifications (email/SMS logos and colors), etc.

    Tawanda M.
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best route planning software by far

    Reviewed on 2020/08/26

    Easy to use and very good support

    Easy to use and very good support

    Pros

    Ease of Use
    Allows multi point routes
    Allows drop offs and pick ups to be correctly linked
    Proof of delivery is very detailed and flexible
    Cheapest by far for the features available.You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.

    Cons

    It was bit difficult to find the software.

    Response from GSMtasks

    Thank you for your feedback, Tawanda! We appreciate your kind words. The fact that our software is very affordable compared to most of our competitors is sometimes the factor that makes users think if we offer good quality service, but as you can see it is not the case. Our mission is to make everyday work easier for both big and small companies. With the functionality and customization possibilities we offer, that is possible. We hope that we can work with you for many years to come!

    Johann K.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    The Review

    Reviewed on 2019/02/20

    Poor quality, but on a good day it really is a friend of courier.

    Poor quality, but on a good day it really is a friend of courier.

    Pros

    Pick-up and drop-off points are connected. Phone number and comments can be found from task.

    Cons

    Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.

    Response from GSMtasks

    Thank you for your feedback, Johann. It is important users point out the things that could be improved so we can become a better software provider. We understand your frustration and work hard every day to avoid these mishaps from occurring. We also improve our mobile app daily and I think for now we have solved the issues you had to face.

    Maciej J.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Long term user

    Reviewed on 2020/10/13

    Pros

    Software is well known by all our team members, it helped us to develop our structure from 5 vehicles in 2016 to 27 in 2020 and number are still growing. All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away. They are also very keen on taking sugestions of how to make the software more user friendly...

    Cons

    There is very little downsides, the only thing I can mention is that sometimes the app freezes on the phone and must be reinstalled.

    Response from GSMtasks

    Hello, Maciey. Thank you for your feedback! We appreciate your kind words and hope we can keep working with you and your team for many years to come. It has been a pleasure! We are constantly working on our app as well and try to avoid any mishaps that may occur. All the best to your company!

    Scott P.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome delivery mapping/tracking

    Reviewed on 2020/10/06

    It has made my delivery routes much more efficient. I love that we can attach pictures at the time...

    It has made my delivery routes much more efficient. I love that we can attach pictures at the time of delivery completion to provide transparency and protection against customer complaints.

    Pros

    It's simple and easy to use once you get over the learning curve

    Cons

    It doesn't integrate with our current POS system without investing lots of $ and getting the POS developer on board to link them, which I have not been able to accomplish.

    Response from GSMtasks

    Hello, Scott. Thank you very much for your positive feedback! We are happy to hear that you are satisfied with GSMtasks. We try to offer our customers a simple yet very functional solution to make their everyday work easier. We hope we can work together for many years to come! :)

    Showing 5 reviews of 15 Read all reviews

    GSMtasks FAQs

    Below are some frequently asked questions for GSMtasks.

    GSMtasks offers the following pricing plans:

    • Starting from: €14,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    14 eur per month per user (special offers for companies with more than 50 employees)

    We do not have any information about GSMtasks features

    GSMtasks has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    GSMtasks supports the following languages:

    English, Finnish, French, Polish, Russian, Spanish

    GSMtasks supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    GSMtasks integrates with the following applications:

    Magento Commerce, QuickBooks Online Advanced, Shopify, WooCommerce

    GSMtasks offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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