Cloud-based fundraising software for nonprofit organizations4.3/5 (50 reviews)
Trail Blazer Non-Profit Manager is a cloud-based fundraising software for nonprofit organizations to manage donations and fundraising events. The solution is installed on devices while the data is hosted in a secure cloud facility, providing the flexibility to access information from a Mac, PC, iPad or any web-enabled cellular device.
Trail Blazer provides the set of tools required to manage activities involved in organizing a fundraising event including donor registration, relationship & communication management, pledges, accounting and more. Organizers can create invitation messages and share event information with their members through emails or text messages. The on-premises solution displays search results faster than a web-based solution. Organizers can generate a monthly newsletter and automate its sharing with members.
Non-profit organizations can also leverage the benefit of social media platforms and collect donations from their Facebook page. The solution helps to track membership details such as member profile, subscription plan, renewal dates and donation history, among others. Trail Blazer has also partnered with multiple credit card processing gateways including PayPal and Authorize.Net, to facilitate online payments. All financial information is stored in a secure PCI compliant data center.
The solution is suitable for animal welfare organizations, education institutes, museums religious & faith-based organizations.
Generally good. It does what we need for a reasonable price, and with great support by the Trailblazer team. The downsides--remote Mac access, ugly interface, manual importing--are a hassle, but we're used to it.
Fantastic customer support. Pretty intuitive to navigate. The right level of features for my fundraising program--all the functionality I need, but not too much to clutter my dashboard or brain. Easy to train colleagues.
Quite challenging to use on a Mac platform, which seems to be the predominant OS in educational/university settings and also among many non-profits. You have to use helper "remote connection" software even to reach the Trailblazer server, and then it looks and works like you're on a PC.
Which leads to my other con: The interface is unimaginably ugly. Looks count, and most other CRMs are now clean and beautiful. Definitely affects the user experience to use attractive sites and software all day, but then to have to switch to early-'90s Windows land for database work.
Also, Trailblazer doesn't work directly with the payment gateway required by the university where we're based. (Cybersource/Secure Acceptance) That means donations aren't entered automatically, but rather we have to import them manually. I see this as more of a limitation by our university than by Trailblazer, but it's still a hassle.
Outstanding. I wish the vendors in other areas that I deal with were this committed to customer support and satisfaction.
The software has many features that have worked well for our group which is a membership based nonprofit. Over the few years that we have had it, the company has made substantial improvements on a continuing basis. However, the assumptions underlying the software's design and features must be a close match to your real world operations or you will likely need to adjust how you do some things to make the software work for you.
However, the software is very adaptive, it has many features we need and quite a few we have not implemented. Also, and this is critical for us, the software support, training and consulting is worth every penny you pay for the annual license and more!
There are some issues but these are the nature of the beast with a product with so many features. One is the learning curve (although you can restrict access to certain features on a user by use basis to let them "grow" into the system). Another is that for a membership based system there are design assumptions that we have had to "work around" - but the programmers and tech support have been wonderful to make changes, tweaks and suggest alternative ways to get things done.
Now that I've been using it for a while, I'm able to get things done very quickly and efficiently. I greatly appreciate the ability to sort donors into super specific groupings. Trailblazer has allowed me to segment my donor base with amazing flexibility, with just a few clicks.
The best thing about Trailblazer is the customer service. The guys are extremely accessible and helpful. They are willing to walk me through a process, or just do it for me - whichever I request. After trying two other donor management softwares that offered little or no help, Trailblazer's amazing service is a welcomed benefit.
The learning curve for Trailblazer is long. Therefore, whenever I wanted to do something new, I'd run into a wall. It seems like the first six months - at least - were pretty frustrating because there was always a glitch and I could never just get something done quickly. The glitch was in the training, not the software. I'd like to see a series of training videos that we could have our staff watch, in order, so that a general level of proficiency could be attained up front.
I love TrailBlazer! It is the best single decision I've made for my non-profit in the past 10 years! The customer services is outstanding, and I love the system.
It does SO much! It is light-years beyond Excel and serves us better than any other online system that we've looked into! Everything we do can be exported to an Excel form, it tracks people, finances, events, emails, relationships and so much more. It is easy to use and navigate and keeps us organized. I can run thousands of reports and customize all of it to meet my needs. Training is easy to understand and straightforward.
The email creation tool could be easier to use for those not skilled in HTML. It can do a lot but it isn't drag-and-drop easy like other systesm.
Customer support, particularly during the training and start-up phase, has been excellent. They are quick and responsive. And their solutions have nearly always been positive -- almost never a "Sorry we can't do that" or "It doesn't work that way" or "We don't have that feature."
It was not clear to me before I signed on -- and I can't say whether it should have been clear -- that as a Mac user, Trail Blazer is "non-native" in the sense that I have to use Microsoft Remote Connection to access the Trailblazer server and then use a Windows interface. It's reasonably fast. There's almost no lag time with this setup, and it's not as clunky as it could be. But it makes the experience of using Trailblazer a lot less pleasant. I frankly hate the way Windows looks, acts, and feels, and the remote connection is a couple extra steps each time I use the database. The whole reason I use a Mac is so as not to use Windows!
$100 per user per month
• Trail Blazer's solution helps non-profit organizations to raise funds and reach out to their target audience quickly through bulk emails and text messages.
• The solution helps fundraisers to digitally record every donation and grant made to ensure complete transparency around fund raising activities.
• With the intuitive calendar, management can see the complete list of events booked for the week, month or the whole year along with the available dates for new booking.
• Event organizers can initiate & run multiple campaigns side by side and send personalized messages or emails to a large number of members in a single click using the eblast feature.
• The solution easily integrates with social media accounts such as Facebook to reach donors and share event details through post and messages and run online campaigns successfully.
Below are some frequently asked questions for Trail Blazer Non-Profit Manager.
Trail Blazer Non-Profit Manager offers the following pricing plans:
Starting from: US$100,00/month
Pricing model: Subscription
Free Trial: Not Available
$100 per user per month
Trail Blazer Non-Profit Manager offers the following features:
Trail Blazer Non-Profit Manager has the following typical customers:
Non Profit, Public Administrations, Small Business
Trail Blazer Non-Profit Manager supports the following languages:
Trail Blazer Non-Profit Manager has the following pricing plans:
We do not have any information about what devices Trail Blazer Non-Profit Manager supports
Trail Blazer Non-Profit Manager integrates with the following applications:
Trail Blazer Non-Profit Manager offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials