Ideagen Quality Management

Ideagen Quality Management

Quality, compliance, safety, and risk management

About Ideagen Quality Management

Q-Pulse is an electronic quality management system from Ideagen, which also automates business processes covering compliance, safety, and risk management. Included in the system are tools for managing documents, staff training and competence, safety, incidents, corrective and preventative actions (CAPA), audits, suppliers, and more. Structures, workflows, data security, alerts, and escalations can all be configured in Q-Pulse to reflect organizational standards and processes.

Q-Pulse’s audit module gives users control of the full audit lifecycle, covering planning and scheduling, preparation, implementation, reporting, and action tracking. Audit capabilities are available offline, allowing users to work remotely with limited connectivity. Risk-based internal audits can be carried out, and financial audits, including SOX, can be automated. The CAPA system can be used to centrally record, manage, and track the progress of actions, with approval process workflow management enabling the automatic routing of approvals, notifications, reminders, escalations, and closures to the responsible individuals.

Q-Pulse enables users to monitor performance via KPIs (key performance indicators) in real time, for operational performance, quality, safety, risk, and compliance, and use these to identify and correct issues in governance strategies. Q-Pulse also offers native apps for iOS and Android, which include audit, document management, and reporting capabilities, and can be used to collaborate, communicate, and submit reports in real time while outside of the office.


Key benefits of Ideagen Quality Management

  • KPIs are visible and reported on in real time, giving users the most recent data to base decisions and actions on.

  • Vendor compliance data can be managed for various standards, including ISO, and compliance audits can be conducted on supply chains.

  • Mobile apps for iOS and Android enable users to collaborate, communicate, and submit reports in real time.

  • Q-Pulse's audit module covers the full audit lifecycle, allowing users to plan, schedule, and implement audits, report, and manage findings.

  • The customer management module enables the analysis of complaints and customer feedback, and monitoring of response times.

  • Images

    Ideagen Quality Management Software - Q-Pulse can be used to report on safety, incidents, injuries, and more
    Ideagen Quality Management Software - Reports in Q-Pulse can be marked as confidential or mandatory by users
    Ideagen Quality Management Software - Q-Pulse's flight safety reports include details of staff involved, and the impact on the flight
    Ideagen Quality Management Software - Locations of issues can also be marked on diagrams in Q-Pulse
    Ideagen Quality Management Software - Multiple audit types can be managed in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse allows users to plan, schedule, report on, and record audits
    Ideagen Quality Management Software - Various standards and regulations are available for audits in Q-Pulse
    Ideagen Quality Management Software - Audit reports in Q-Pulse includes summaries of non-conformances and associated notes
    Ideagen Quality Management Software - Procedure and policy documents can be stored in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse records change histories for all stored documents
    View 12 more
    Ideagen Quality Management video
    Ideagen Quality Management video
    Ideagen Quality Management Software - Q-Pulse can be used to report on safety, incidents, injuries, and more
    Ideagen Quality Management Software - Reports in Q-Pulse can be marked as confidential or mandatory by users
    Ideagen Quality Management Software - Q-Pulse's flight safety reports include details of staff involved, and the impact on the flight
    Ideagen Quality Management Software - Locations of issues can also be marked on diagrams in Q-Pulse
    Ideagen Quality Management Software - Multiple audit types can be managed in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse allows users to plan, schedule, report on, and record audits
    Ideagen Quality Management Software - Various standards and regulations are available for audits in Q-Pulse
    Ideagen Quality Management Software - Audit reports in Q-Pulse includes summaries of non-conformances and associated notes
    Ideagen Quality Management Software - Procedure and policy documents can be stored in Q-Pulse
    Ideagen Quality Management Software - Q-Pulse records change histories for all stored documents

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    US$750,00
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    Features

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    3

    Ease of Use

    4,1 (159)
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    Reviews

    Overall rating

    4,5 /5
    (159)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,1/5
    Customer Support
    4,6/5

    Already have Ideagen Quality Management?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 159
    Kelsey
    Kelsey
    Overall rating
    • Industry: Research
    • Company size: 1 001–5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Flexible, User Friendly Quality System

    Reviewed on 2019/02/13

    We have fully automated periodic review of documents and have successfully and easily integrated...

    We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs.

    Pros

    The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

    Cons

    There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

    Michael
    Michael
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    AWESOME PRODUCT AWESOME PEOPLE

    Reviewed on 2019/02/13

    Our overall experience with Qualtrax has been wonderful! We have been users for over a decade and...

    Our overall experience with Qualtrax has been wonderful! We have been users for over a decade and have watched this company evolve catering to our specific needs. Every issue has been resolved and done so in a very timely and ethical manner. The AHA site makes for a great and easy way to offer suggestions and also to receive support. Our company has had a ROI equivalent to 100's of thousands of dollars with the implementation of Qualtrax workflows. Qualtrax is a powerful tool for effectively maintaining a quality management system within your business. A few months ago the president visited our site here in northern Virginia just to check in on us. How awesome is that!!! As a customer it was very cool to see them take the time to visit our facility and see Qualtrax in action and address any concerns that we may have had. So again, our experience as a whole has been A++++!! Thanks Qualtrax for standing behind your product as well as you do!!

    Pros

    USER FRIENDLY
    CUSTOMER SERVICE
    Workflows

    Cons

    THE LOOK OF THE INBOX PAGE. KINDA BORING...

    Stephen
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Overall, very positive. The business has staff in all departments who engage well with...

    Reviewed on 2017/07/21

    Pros

    The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment.
    The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system.
    On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

    Cons

    Having to re-create successful pilot projects from UAT to the Live site is a frustration!
    Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further.
    The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

    Response from Ideagen

    Hi Stephen, thank you for taking the time to review EQMS. We are delighted you have found the changes to EQMS have been made in a timely manner and that you have found the configuration process has been simple. We have our customer voice meeting first thing next week and we will cover how we can streamline the UAT to go-live process. We will let you know whether that is going to be possible. We're really delighted you find the value for money and the customer support excellent. We'll keep working on ease of use and functionality. Many thanks, Emily

    Elaine
    Overall rating
    • Industry: Food & Beverages
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very useful portal for supplier management and complaint management

    Reviewed on 2023/04/17

    Our complaints procedure is definitely a smoother process with all the information held in one...

    Our complaints procedure is definitely a smoother process with all the information held in one place with the ability to extract management information, including visual graphs, to show trend analysis. Our SLA process is now much easier with a standardised form giving no options for interpretation by the supplier on what information is needed.

    Pros

    easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

    Cons

    The portal can be slow at times due to busy usage, but not excessively so.

    Andrea
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Q-pulse is a tool used by my organisation to successfully continues to meet regulatory...

    Reviewed on 2023/04/11

    Q-Pulse enables business to comply with regulations that lead to accreditations of the work my...

    Q-Pulse enables business to comply with regulations that lead to accreditations of the work my company does.

    Pros

    Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy.

    Cons

    It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations.

    Showing 5 reviews of 159 Read all reviews

    Ideagen Quality Management FAQs

    Below are some frequently asked questions for Ideagen Quality Management.

    Ideagen Quality Management offers the following pricing plans:

    • Free Trial: Not Available

    Pricing information is available on inquiry.

    Ideagen Quality Management has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Ideagen Quality Management supports the following languages:

    English

    Ideagen Quality Management supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Ideagen Quality Management has

    Ideagen Quality Management offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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