IDEXX Neo

Cloud-based veterinary practice management software

4,2 /5 (81 reviews) Write a Review!

IDEXX Neo Overview

What is IDEXX Neo?

IDEXX Neo is a web-based veterinary practice management software, developed by a veterinarian to be quick and intuitive to use. The solution is suitable for veterinary practises of all sizes and can only be deployed in the cloud. IDEXX Neo offers several one-click features to carry out tasks such as patient consultation creation, estimate conversion into patient consultation, consultation payments, and viewing the overall financial activity.

Via a drag & drop interface, the solution allows users to schedule appointments and patient visits, move appointments, set up desired time increments, schedule SMS reminders, and customize their view (per staff member or per room).

IDEXX Neo offers easy and simplified reporting techniques for a better understanding of overall revenue generated and business accomplished. It also offers role base KPI dashboard and various types of reports can be generated such as for staff, sales, tax, products, services, patients and clients. All the reports are capable of being demonstrated visually. Other key features offered by IDEXX Neo include SOAP Notes, prescription labeling, inventory management, image storage, billing, invoicing, and appointment management. IDEXX Neo is also available for a free trial to new users.

IDEXX Neo Overview

Pricing

Starting from
US$199,00/month

Pricing options

Free Trial
Subscription
Value for money

Single Doctor (1 Doctor, single location) - $199 per month

Multi Doctor (2-10 Doctors, single location) - $249 per month

Multi Location (2-10 Doctors, multiple locations) - $219 per month per location

Enterprise (11+ Doctors, single and multi locations) - Contact IDEXX


IDEXX Neo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Schedule and manage appointments
Communicate with clients
View consultation histories in IDEXX Neo
Create and log new consultations
Schedule and record procedures
Set reminders with IDEXX Neo
IDEXX Neo video IDEXX Neo screenshot: Schedule and manage appointments IDEXX Neo screenshot: Communicate with clients IDEXX Neo screenshot: View consultation histories in IDEXX Neo IDEXX Neo screenshot: Create and log new consultations IDEXX Neo screenshot: Schedule and record procedures IDEXX Neo screenshot: Set reminders with IDEXX Neo

IDEXX Neo Reviews

IDEXX Neo Reviews

Overall rating
4,2
/
5
Excellent
40

Very good
28

Average
5

Poor
4

Terrible
4

Value for Money
4,3
Features
3,8
Ease of Use
4,3
Customer Support
4,6
84% recommended this app
Dave A.

Great choice for an affordable price.

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.


Cyndi W.

Excellent, adaptable & easy to use

Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.


Noah L.

High expectations...poor delivery

The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.


Tracie G.

Neo Experience


Alexandra H.

Great Cloud Based Software!


Dave A.
Industry: Veterinary
Company size: 11-50 Employees

Great choice for an affordable price.

Used Daily for 1+ year
Reviewed on 2019/01/17
Review Source: Capterra

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

Pros

The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

Cons

I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

Response from IDEXX Neo

Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cyndi W.
Industry: Veterinary
Company size: 2-10 Employees

Excellent, adaptable & easy to use

Used Daily for 2+ years
Reviewed on 2020/12/30
Review Source: Capterra

Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.

Pros

For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.

Cons

Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.

Response from IDEXX Neo

Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Noah L.
Industry: Veterinary
Company size: 11-50 Employees

High expectations...poor delivery

Used Daily for 6-12 months
Reviewed on 2019/08/30
Review Source: Capterra

The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.

Pros

cloud based system
affordable comparitively

Cons

poor estimate capabilities
updates interfere with current processes, forms, etc.
multiple windows to click through (lost time/efficiency)
weak customer service (always say they are considering updating "whatever issue you have"

Response from IDEXX Neo

Hi Noah, thanks for the feedback and the opportunity to work with you and the team at Asheville to make sure Neo meets your needs. Incidentally, the enhancement requests our support team logs have led to 46 value-packed releases in the last eight months alone, several of which address items you cite, including estimates. It also sounds as if there are opportunities to streamline some of your workflows. Definitely check out the built-in, task-specific training for tips on doing this, and don't hesitate to contact our customer success team for coaching (it's available at no extra charge). We are always open to your thoughts on how we can make things better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Tracie G.
Industry: Veterinary
Company size: 2-10 Employees

Neo Experience

Used Daily for 1+ year
Reviewed on 2020/10/26
Review Source: Capterra

Pros

The office uses IDEXX for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging would be integrated. The PMS is very user friendly.

Cons

We would love to see a minimum dispense fee comparable Cornerstone's minimum dispense fee functionality.

Response from IDEXX Neo

Hi Tracie, thank you very much for recommending Neo to other practitioners, and for letting us know who recommended it to you! Great to hear that our integration with IDEXX diagnostics is fantastic, and that you find Neo easy to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexandra H.
Industry: Veterinary
Company size: 11-50 Employees

Great Cloud Based Software!

Used Daily for 1-5 months
Reviewed on 2020/05/12
Review Source: Capterra

Pros

We switched from Impromed server based software to Neo cloud based and are extremely happy it. Neo is very easy to use. I loved that our team was able to practice on Neo before our launch date. It made our first day using Neo much less stressful compared to our switch from DVMax to Impromed. The setup for Neo is time consuming but you get to make the software exactly what you want. It has made our charting and billing much more efficient. The consults section is difficult to read through at first but we are getting use to it. The only complaint I would have is that there are not many forms premade in Neo. You have to make them mostly from scratch. It would be nice if we could see what other practices are using and be able to use their premade forms instead of making all new ones. Overall Neo is working great for our 2 doctor small doctor practice. Very happy with the switch!

Cons

-Lack of forms
-Reminders are tedious to set up and understand at first
-Not as many reports as server based softwares

Response from IDEXX Neo

Hi Alexandra, thanks for your endorsement of Neo, and for your suggestions!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 81 user ratings
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IDEXX Neo Pricing

IDEXX Neo Pricing

Starting from
US$199,00/month
Free Trial
Subscription
Value for money

Single Doctor (1 Doctor, single location) - $199 per month

Multi Doctor (2-10 Doctors, single location) - $249 per month

Multi Location (2-10 Doctors, multiple locations) - $219 per month per location

Enterprise (11+ Doctors, single and multi locations) - Contact IDEXX

Single Doctor (1 Doctor, single location) - $199 per month

Multi Doctor (2-10 Doctors, single location) - $249 per month

Multi Location (2-10 Doctors, multiple locations) - $219 per month per location

Enterprise (11+ Doctors, single and multi locations) - Contact IDEXX

Value for Money
4,3/5
Based on 81 user ratings
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IDEXX Neo Features

IDEXX Neo Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3,8/5
Based on 81 user ratings
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Categories

Additional information for IDEXX Neo

Additional information for IDEXX Neo

Key features of IDEXX Neo

  • Activity tracking
  • Additional Google Drive storage
  • Appointment management
  • Automated communications
  • Automated scheduling
  • Automatic backup
  • Automatic reminders
  • Billing and invoicing
  • Client management
  • Client visit summaries
  • Client/patient profiles
  • Contact database
  • Contact management
  • Custom campaign emails
  • Custom fields
  • Customer segmentation
  • Data visualization
  • Debt tracking
  • Document storage
  • Document tracking
  • Drag & drop scheduling
  • Email communication
  • Email reminders
  • Financial management
  • Google Cloud print
  • Image Storage
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Invoices
  • Medical record history tracking
  • Multi-location
  • Newsletter management
  • One-click features
  • Open API
  • Partner integrations with Deputy & Smart Flow Sheet
  • Patient Records
  • Patient records management
  • Prescription Labeling
  • Purchase order management
  • Real time data
  • Real-time scheduling
  • Referral management
  • Reporting & statistics
  • Reusable procedure templates
  • Role-based KPI dashboard
  • SOAP Notes
  • SSL security
  • Security & encryption
  • Social media support
  • Stock level management
  • System-wide search
  • Task scheduling
  • Text communication
  • Two-way diagnostic integration
  • Workflow management

Benefits

  • IDEXX Neo offers several one click features to carry out tasks such as creating patient consultations and viewing overall financial activity.

  • Users can employ procedure templates to rapidly add the formatted note templates along with pre-loaded text.

  • IDEXX Neo integrates with IDEXX In-house Analyzers and IDEXX Reference Laboratories, both of which are powered by VetConnect PLUS.

  • Users can add reminders to a patient’s record or set reminders that are triggered by a product's inclusion in an invoice.

  • Users can send third-party referrals for providing specialist access via email to a patient’s record.

  • Users can provide clients with handouts, such as client report cards or patient visit summaries, either through email or a print copy on-demand after every visit.

  • IDEXX Neo FAQs

    IDEXX Neo FAQs

    Below are some frequently asked questions for IDEXX Neo.

    Q. What type of pricing plans does IDEXX Neo offer?

    IDEXX Neo offers the following pricing plans:

    Starting from: US$199,00/month

    Pricing model: Subscription

    Free Trial: Available

    Single Doctor (1 Doctor, single location) - $199 per month Multi Doctor (2-10 Doctors, single location) - $249 per month Multi Location (2-10 Doctors, multiple locations) - $219 per month per location Enterprise (11+ Doctors, single and multi locations) - Contact IDEXX

    Q. What are the main features of IDEXX Neo?

    IDEXX Neo offers the following features:

    • Activity tracking
    • Additional Google Drive storage
    • Appointment management
    • Automated communications
    • Automated scheduling
    • Automatic backup
    • Automatic reminders
    • Billing and invoicing
    • Client management
    • Client visit summaries
    • Client/patient profiles
    • Contact database
    • Contact management
    • Custom campaign emails
    • Custom fields
    • Customer segmentation
    • Data visualization
    • Debt tracking
    • Document storage
    • Document tracking
    • Drag & drop scheduling
    • Email communication
    • Email reminders
    • Financial management
    • Google Cloud print
    • Image Storage
    • Inventory management
    • Inventory tracking
    • Invoice management
    • Invoices
    • Medical record history tracking
    • Multi-location
    • Newsletter management
    • One-click features
    • Open API
    • Partner integrations with Deputy & Smart Flow Sheet
    • Patient Records
    • Patient records management
    • Prescription Labeling
    • Purchase order management
    • Real time data
    • Real-time scheduling
    • Referral management
    • Reporting & statistics
    • Reusable procedure templates
    • Role-based KPI dashboard
    • SOAP Notes
    • SSL security
    • Security & encryption
    • Social media support
    • Stock level management
    • System-wide search
    • Task scheduling
    • Text communication
    • Two-way diagnostic integration
    • Workflow management

    Q. Who are the typical users of IDEXX Neo?

    IDEXX Neo has the following typical customers:

    Small Business, Large Enterprises

    Q. What languages does IDEXX Neo support?

    IDEXX Neo supports the following languages:

    English

    Q. What type of pricing plans does IDEXX Neo offer?

    IDEXX Neo has the following pricing plans:

    Subscription

    Q. Does IDEXX Neo support mobile devices?

    We do not have any information about what devices IDEXX Neo supports

    Q. What other apps does IDEXX Neo integrate with?

    IDEXX Neo integrates with the following applications:

    Deputy, Smart Flow

    Q. What level of support does IDEXX Neo offer?

    IDEXX Neo offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials