IDEXX Neo

With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Customer service is great. They are good about taking enhancement requests and improving the software. It’s fairly easy to use. We use IDEXX reference labs and all of our lab reports get automatically saved to the patient’s file.

Some of the reports are lacking. Inventory reports/records could use some improvement. There are a few other things, but I foresee IDEXX Neo making the necessary changes.

Idexx Neo is very easy to use and staff can learn to use it very quickly. Support is usually quick to solve issues/problems.

We have had idexx neo for about 3 years. I believe neo is good for a small practice or a new practice, not for a large or busy practices. There are really minimal integrations with 3rd party vendors. The reminder system leaves a lot to be desired. The inventory management is designed very poorly and reports at all levels is lacking. The controlled drug reporting is not designed well and NEO does not generate any cures reports (for states like California that require controlled drug reporting). When we initially signed up for NEO I was informed that CURES reporting was built in but it is not the case. I have been asking support about implementing this for years but have not gotten anywhere.

I like that it can be accessed completely online and they help icon is usually really helpful. As a new clinic with no one that has ever use this software, it was very easy to figure out.

Some basic functionality’s that are these offers have are not an option with Neo. For example you cannot send records to another practice directly from the system. Do you have to save individual items and send it over in an email outside of the program. Also the reports for cost of goods or not completely accurate

We switched from Impromed server based software to Neo cloud based and are extremely happy it. Neo is very easy to use. I loved that our team was able to practice on Neo before our launch date. It made our first day using Neo much less stressful compared to our switch from DVMax to Impromed. The setup for Neo is time consuming but you get to make the software exactly what you want. It has made our charting and billing much more efficient. The consults section is difficult to read through at first but we are getting use to it. The only complaint I would have is that there are not many forms premade in Neo. You have to make them mostly from scratch. It would be nice if we could see what other practices are using and be able to use their premade forms instead of making all new ones. Overall Neo is working great for our 2 doctor small doctor practice. Very happy with the switch!

-Lack of forms
-Reminders are tedious to set up and understand at first
-Not as many reports as server based softwares