About IDEXX Neo

IDEXX Neo is a web-based veterinary practice management software, developed by a veterinarian to be quick and intuitive to use. The solution is suitable for veterinary practises of all sizes and can only be deployed in the cloud. IDEXX Neo offers several one-click features to carry out tasks such as patient consultation creation, estimate conversion into patient consultation, consultation payments, and viewing the overall financial activity.

Via a drag & drop interface, the solution allows users to schedule appointments and patient visits, move appointments, set up desired time increments, schedule SMS reminders, and customize their view (per staff member or per room).

IDEXX Neo offers easy and simplified reporting techniques for a better understanding of overall revenue generated and business accomplished. It also offers role base KPI dashboard and various types of reports can be generated such as for staff, sales, tax, products, services, patients and clients. All the reports are capable of being demonstrated visually. Other key features offered by IDEXX Neo include SOAP Notes, prescription labeling, inventory management, image storage, billing, invoicing, and appointment management. IDEXX Neo is also available for a free trial to new users.

Key benefits of IDEXX Neo

  • IDEXX Neo offers several one click features to carry out tasks such as creating patient consultations and viewing overall financial activity.

  • Users can employ procedure templates to rapidly add the formatted note templates along with pre-loaded text.

  • IDEXX Neo integrates with IDEXX In-house Analyzers and IDEXX Reference Laboratories, both of which are powered by VetConnect PLUS.

  • Users can add reminders to a patient’s record or set reminders that are triggered by a product's inclusion in an invoice.

  • Users can send third-party referrals for providing specialist access via email to a patient’s record.

  • Users can provide clients with handouts, such as client report cards or patient visit summaries, either through email or a print copy on-demand after every visit.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Images

    Schedule and manage appointments
    Communicate with clients
    View consultation histories in IDEXX Neo
    Create and log new consultations
    Schedule and record procedures
    Set reminders with IDEXX Neo
    View 7 more
    IDEXX Neo video
    IDEXX Neo screenshot: Schedule and manage appointments IDEXX Neo screenshot: Communicate with clients IDEXX Neo screenshot: View consultation histories in IDEXX Neo IDEXX Neo screenshot: Create and log new consultations IDEXX Neo screenshot: Schedule and record procedures IDEXX Neo screenshot: Set reminders with IDEXX Neo

    Features

    Total features of IDEXX Neo: 42

    • API
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Billing & Invoicing
    • Campaign Management
    • Client Management
    • Communication Management
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Customer Segmentation
    • Customizable Fields
    • Data Visualization
    • Document Storage
    • Drag & Drop
    • Email Invitations & Reminders
    • Financial Management
    • Historical Reporting
    • Imaging and X-rays
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Multi-Location
    • Newsletter Management
    • Patient Records Management
    • Prescription Processing
    • Purchase Order Management
    • Real Time Data
    • Records Management
    • Reminders
    • Reporting & Statistics
    • SSL Security
    • Search/Filter
    • Social Promotion
    • Stock Management
    • Task Scheduling
    • Template Management
    • Workflow Management

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    Reviews

    Overall rating

    4,2 /5
    (81)
    Value for Money
    4,3/5
    Features
    3,8/5
    Ease of Use
    4,3/5
    Customer Support
    4,6/5

    Already have IDEXX Neo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 81
    Dave A.
    Overall rating
    • Industry: Veterinary
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great choice for an affordable price.

    Reviewed on 2019/01/17

    Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big,...

    Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

    Pros

    The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

    Cons

    I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

    Response from IDEXX Neo

    Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

    Cyndi W.
    Overall rating
    • Industry: Veterinary
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent, adaptable & easy to use

    Reviewed on 2020/12/30

    Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see...

    Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.

    Pros

    For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.

    Cons

    Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.

    Response from IDEXX Neo

    Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you!

    Noah L.
    Overall rating
    • Industry: Veterinary
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    High expectations...poor delivery

    Reviewed on 2019/08/30

    The time involved from checking clients in to check out is almost double what we had with an older...

    The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.

    Pros

    cloud based system
    affordable comparitively

    Cons

    poor estimate capabilities
    updates interfere with current processes, forms, etc.
    multiple windows to click through (lost time/efficiency)
    weak customer service (always say they are considering updating "whatever issue you have"

    Response from IDEXX Neo

    Hi Noah, thanks for the feedback and the opportunity to work with you and the team at Asheville to make sure Neo meets your needs. Incidentally, the enhancement requests our support team logs have led to 46 value-packed releases in the last eight months alone, several of which address items you cite, including estimates. It also sounds as if there are opportunities to streamline some of your workflows. Definitely check out the built-in, task-specific training for tips on doing this, and don't hesitate to contact our customer success team for coaching (it's available at no extra charge). We are always open to your thoughts on how we can make things better.

    Tracie G.
    Overall rating
    • Industry: Veterinary
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Neo Experience

    Reviewed on 2020/10/26

    Pros

    The office uses IDEXX for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging would be integrated. The PMS is very user friendly.

    Cons

    We would love to see a minimum dispense fee comparable Cornerstone's minimum dispense fee functionality.

    Response from IDEXX Neo

    Hi Tracie, thank you very much for recommending Neo to other practitioners, and for letting us know who recommended it to you! Great to hear that our integration with IDEXX diagnostics is fantastic, and that you find Neo easy to use.

    Jeff W.
    Overall rating
    • Industry: Veterinary
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Using Neo in small solo practice since Jan. 1, 2018

    Reviewed on 2020/01/15

    We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based...

    We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good.

    Pros

    Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS.

    Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better.

    We certainly also appreciate the ability to run NEO on very inexpensive hardware.

    Cons

    As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature.

    NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart.

    Response from IDEXX Neo

    HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help!

    Showing 5 reviews of 81 Read all reviews

    IDEXX Neo FAQs

    Below are some frequently asked questions for IDEXX Neo.

    IDEXX Neo offers the following pricing plans:

    • Starting from: US$199,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about IDEXX Neo features

    IDEXX Neo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    IDEXX Neo supports the following languages:

    English

    IDEXX Neo supports the following devices:

    Android (Mobile), iPhone (Mobile)

    We do not have any information about what integrations IDEXX Neo has

    IDEXX Neo offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

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