PortalGuard

About PortalGuard
BIO-key PortalGuard IDaaS is a cloud-based IAM platform that offers options for multi-factor authentication (MFA), biometrics, single sign-on, and self-service password reset to support a customer’s security initiatives and deliver an optimized user experience. For over 20 years, the vendor states industries such as education, including over 200 institutions, healthcare, finance, and government, have chosen PortalGuard as their preferred solution.
Whether for passwordless workflows, support for a Zero Trust architecture, or just implementing MFA for the first time, PortalGuard is designed to secure access for both the workforce and customers, whether they are remote or on-premises.
PortalGuard’s MFA offers Identity-Bound Biometrics that boasts the highest levels of integrity, security, accuracy, availability and ease of use over traditional authentication methods.
The vendor states that with PortalGuard IDaaS, customers can consolidate their IAM solutions, eliminate passwords, simplify access for users, and reduce overhead.
Key benefits of PortalGuard
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Reviews
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PortalGuard review
Reviewed on 2021/05/17
Integration was seamless. Customer support is fantastic along with the sales team. They all work as...
Integration was seamless. Customer support is fantastic along with the sales team. They all work as a team and communication within is strong.
Pros
Love the product. Finding and comparing software is crucial in todays world to make sure leadership is making the correct decisions when purchasing software today.
Cons
Love the product. There are no features I dont like about the software.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product with excellent support
Reviewed on 2020/06/23
With many companies you purchase a product and make your payments without much further interaction....
With many companies you purchase a product and make your payments without much further interaction. Our experience with this company has been very different from that. After several meetings with the implementation engineer, we developed a rapport that made us feel like our needs were understood and they were being met. Even better, we were invited to meet with their executive team to give them our feedback (which almost never happens with most vendors). Not only did they listen to our story, they offered additional information to help us better use their product. We could not be more pleased.
Pros
This product works reliably with a responsive and intuitive interface for users. It is extremely customizable and integrates with our Active Directory for authentication so that single sign-on is available for all of our integrated services. For non-SSO links, they are grouped seperately on the landing page with their links so users have one page with all of the important links they need. It provides SSO as well as password reset for users and the First-Time User experience can be customized to meet your needs. And the cost was very affordable compared to other products.
Cons
I guess you could hope for a solution that you can implement without any assistance, but the integrations with so many different services was actually a fairly complex task that took several days to complete. The implementation engineer who helped us was extremely knowledgeable and professional and he made this arduous task a breeze.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Could Be A Lot Better
Reviewed on 2021/05/11
We have run into issues with the product needing updates and the updates have caused our system to...
We have run into issues with the product needing updates and the updates have caused our system to be unavailable.
Pros
That once the product is installed and configured properly it works.
Cons
The setup and configuration have been a nightmare at times and the customer support for the company has been less than stellar.
Reasons for Switching to PortalGuard
Other Schools in our Area were using the same product and we thought that would help us.- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software is customized to our environment with personalized support, at a reasonable cost.
Reviewed on 2017/07/10
We benefit from single sign-on to a variety of systems as well as self-service password reset, a...
We benefit from single sign-on to a variety of systems as well as self-service password reset, a functional help desk tool and multi-factor authentication, all in a customizable package that can be hosted locally and in the cloud. It is ultra flexible in meeting our needs.
Pros
The support is absolutely outstanding. The software works as designed, and is rock solid. It has one
job to do, and it does it very well. It does not break - but if it does happen to have an issue, I know I will have support for a very critical element of my infrastructure.
The configuration of the product to link it with other systems was challenging and very technical. However, this was where PortalGuard excelled. It was a simple matter to configure PortalGuard in each case. The difficulty was with working through the configuration of the variety of applications we were connecting to it. In every case, the PistolStar / PortalGuard implementation team expertly guided us in the process through our wide variety of systems configurations. In every case, PortalGuard was able to link with our applications. It was obvious that they know how all of these puzzle pieces fit together.
We also used the PistolStar professional services for a few customizations to the admin interface. The process was well managed and the results were exactly what we had hoped for, and were produced in a timely manner.
The recent integration of extended portal features like announcements to PortalGuard is a welcome addition. I hope to see more of this kind of work in future versions.
The icing on the cake... all of it was reasonably priced and didn't break my budget.
Cons
The ability to make PortalGuard do whatever you want is both a blessing and a curse.
The user interface could use some work - but you can make those changes yourself - and many institutions have easily done so. In my opinion, I'd like to see this be easier to navigate and more "packaged". For example - the ability to apply simple skins / customizations to the layout via GUI would be a welcome addition.
The PG sales team could do a bit better job of marketing the product and services that stand behind it. They've since improved their site, but you should know that you are not just buying a product (PortalGuard), you are partnering with a company that can deliver single sign-on authentication *expertise* for your organization.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
How Much I Like PortalGurd!!?
Reviewed on 2021/05/17
We have close to a 100 applications that are integrated with PG. These are internal and external...
We have close to a 100 applications that are integrated with PG. These are internal and external applications. We can configure SSO with almost any application with in few minutes. The software availability is very high. I don't remember that PG ever stopped working unless hardware issue.
PG has been great partner for many years.
Pros
One of the greatest impact for our institution was the self service features of PG. Reset password and unlocking accounts features of self service reduced the number of calls to our helpdesk. It is very easy to use and implement. Integration with our system was seamless and easy.
Cons
When have been using PG for many years. After we implemented the software , we found out that there were some features that we could use and they were missing. We worked with PG's development and they added it those features. I guess , I really can't think of anything negative.
PortalGuard FAQs
Below are some frequently asked questions for PortalGuard.Q. What type of pricing plans does PortalGuard offer?
PortalGuard offers the following pricing plans:
- Starting from: US$12.50/year
- Pricing model: Subscription
- Free Trial: Available
PortalGuard (Commercial On-Premises) - Self Service Password Reset License (SSPR only) - $12.50 annually per user PortalGuard (Commercial On-Premises) - Enterprise License (SSPR, SSO, MFA) - $36.00 annually per user PortalGuard IDaaS (Commercial Cloud) - Enterprise License (SSPR, SSO, MFA) - $42.00 annually per user PortalGuard IDaaS (Commercial Cloud) - Self-Service Password Reset License (SSPR only) - $12.50 annually per user
Q. Who are the typical users of PortalGuard?
PortalGuard has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does PortalGuard support?
PortalGuard supports the following languages:
English
Q. Does PortalGuard support mobile devices?
PortalGuard supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does PortalGuard integrate with?
PortalGuard integrates with the following applications:
Azure Active Directory, Blackboard Collaborate, CANVAS, Duo Security, Ellucian, Google Workspace, Microsoft 365, Microsoft SQL Server, Microsoft SharePoint
Q. What level of support does PortalGuard offer?
PortalGuard offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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