Field Service Management

Field Service Management
About Field Service Management
Field Service Management by GPS Insight is a work order management software that helps businesses create work orders, monitor employee locations, handle customers, track leads, and more from within a centralized platform. Staff members can utilize the built-in calendar to schedule daily, weekly, or monthly jobs based on service location and employee availability.
Field Service Management by GPS Insight enables technicians to build quotes and estimates with information, such as SKU, description, service cost, equipment, price, relevant notes, and customer signatures. It allows team members to generate invoices and accept check, credit card, and cash-based payments. It lets organizations create and manage customer data with location, billing, activity, audit, and contact information.
GPS Insight Field Service Management allows businesses to integrate the platform with Quickbooks to manage accounting operations. It also lets staff members create work orders with details, such as title, facility, address, complaint, technician name, and total costs.
Key benefits of Field Service Management
Field Service Management by GPS Insight helps your business get organized, get paid, and increase operational efficiency.
This centralized platform allows you to eliminate paper from your workflow – no more lost invoices or work orders – and it speeds communication between the office and field teams.
You can get historical information about jobs, customers, and performance to help you pinpoint opportunities to improve and fuel growth, which allows you to provide a more personalized experience.
Other benefits include streamlining payroll and billing, eliminating human error, improved customer communication, and optimizing scheduling, routing, and dispatching.
Technicians can create and build quotes, capture images, add notes, upload sketches and capture signatures on the road, enabling them to be more efficient with their everyday tasks. They can even create branded invoices, share files and email customers.
Field Service Management by GPS Insight is made for mobile devices, not computers, meaning your technicians will always have access to their apps no matter where they are.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support
Reviewed on 2017/01/12
I had some trouble getting started but with the help of a great support system from Service Bridge...
I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software.
Pros
Easily manageable to all employees, office and techs in field.
Cons
Still waiting for ability to create Tasks from within customer main file.
Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable.
Response from GPS Insight
Hi Beth,
It's been great hearing so many positive reviews from our friends at Critter Control - we really enjoy working with you and it's been great getting such good feedback.
We look forward to improving ServiceBridge even more in 2017 to give you the best tools possible for running your business.
As a reminder, you can visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features (such as creating task within a customer main file), or reach out to support directly with questions and feedback.
We look forward to continuing to serve you and our support department is always here to help along the way if you have questions.
Cheers!
- ServiceBridge Team
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ServiceBridge Review
Reviewed on 2016/07/05
We have a relatively small group of eight technicians to manage multiple types of service calls and...
We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.
Pros
It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.
Cons
Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful! Do not use!
Reviewed on 2018/12/20
We are switching because of how awful the experience has been. Stay AWAY!
We are switching because of how awful the experience has been. Stay AWAY!
Pros
It has an office and field compoenent and you can accept payments in the field.
Cons
Customer support is awful. There is no training. The system is a drag on the business and very inefficient. If you ever try to leave it is nearly impossible to get all the data that you need out of the system. You will lose a lot of data if you try and transfer. If they tell you that you won't, you will, I am making the transfer now and we are going to lose a significant amount of information but it is worth doing it to not use Service Bridge.
Also, they do not respond to you in the timeframe they say they will respond to you.
Response from GPS Insight
Hi Sean,
Thank you for the honest review of ServiceBridge. I am sorry to hear that you have been frustrated with our customer support in the past. We are making significant investments to improve the support we provide which includes adding live chat (this can be found in the help center in ServiceBridge). Please do not hesitate to reach out to us with any further questions or concerns you may have.
Thank you,
Sabrina St. Peter
Customer Success Lead
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FEEDBACK FOR SB
Reviewed on 2017/01/06
A good program to work with, the only concern we have is when we have an issue we can not speak to...
A good program to work with, the only concern we have is when we have an issue we can not speak to anyone immediately, some times the response time is longer than we want through email & phone. When we do get the support it is very good & efficient.
Pros
I am able to dispatch easily & invoice quickly.
Cons
Not always aware of changes & have to adapt.
Response from GPS Insight
Hi Avril - thank you for your feedback.
We aim to respond to all support tickets within 24 hours. If it is taking longer then this time frame to receive support help; please e-mail [email protected] and let us know. We want to make sure you get support when you need it.
For product changes, we have a webinar every other week on Wednesday afternoon which covers the latest changes to our software. We announce these features and provide a webinar sign up in our newsletter, which generally goes out 2-3 days before the webinar on Wednesdays. We'll make sure you receive an e-mail next week which will cover new features and updates to ServiceBridge.
If you ever have additional questions, ideas for new features; or want to review past new feature webinars which cover updates to the system; visit https://support.servicebridge.com/hc/en-us .
Thank you for your feedback and we look forward to continuing to serve you.
- ServiceBridge Team
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
service bridge
Reviewed on 2016/08/31
Incorporating Service Bridge into our business has made work orders and maintaining customer...
Incorporating Service Bridge into our business has made work orders and maintaining customer records easier or more accessible in and out of the office.
Pros
We are able to track customer work orders. I like that we can keep record with photos attached to the work orders. The ability to sync with quickbooks.
Cons
I wish there were a way to customize which custom fields show up for different customers, change the order in which they show up, and have the option to include them on work orders that are sent to customers. Each month I have to schedule the recurring weekly service accounts. I wish there were a way to duplicate that each month; it would save me a lot of time. It would also be nice to view a customer's work order list in one pane and click thru to view in another pane; opening a new window and/or going back and forth to the cust file takes a lot of time. I also wish there were a way to view all photos instead of having to go work order by work order. If some of these features are available I am unaware.
Field Service Management FAQs
Below are some frequently asked questions for Field Service Management.Q. What type of pricing plans does Field Service Management offer?
Field Service Management offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Subscription
- Free Trial: Available
Up to 2 users with Starter plan of $49/mo
Q. Who are the typical users of Field Service Management?
Field Service Management has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Field Service Management support?
Field Service Management supports the following languages:
English
Q. Does Field Service Management support mobile devices?
Field Service Management supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Field Service Management integrate with?
Field Service Management integrates with the following applications:
QuickBooks Online
Q. What level of support does Field Service Management offer?
Field Service Management offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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