Starboard Suite

Effortless Reservations and Ticketing

4,7 /5 (149 reviews) Write a Review!

Starboard Suite Overview

What is Starboard Suite?

Starboard Suite is the first reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Starboard Suite Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Flat service fee per ticket sale: $1.50 per ticket.
Tiered discounts for operators at scale.


Starboard Suite Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Starboard Suite – Create and display event booking slots
Starboard Suite – Create booking/reservation forms
Starboard Suite – Print bills
Starboard Suite – Accept online payments
Starboard Suite – Generate boarding pass and share with customers
Starboard Suite video Starboard Suite screenshot: Starboard Suite – Create and display event booking slots Starboard Suite screenshot: Starboard Suite – Create booking/reservation forms Starboard Suite screenshot: Starboard Suite – Print bills Starboard Suite screenshot: Starboard Suite – Accept online payments Starboard Suite screenshot: Starboard Suite – Generate boarding pass and share with customers

Starboard Suite Reviews

Starboard Suite Reviews

Overall rating
4,7
/
5
Excellent
112

Very good
36

Average
1

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,7
Customer Support
4,8
99% recommended this app
Jason L.

Easy to use

Starboard has been a blessing for work. It allows multiple people to see the same thing and make adjustments if needed, either at our kiosk or while out away from work. This is one of the easiest applications I have ever used. I highly recommend this to business owners.


Ashley K.

Well worth the switch

It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us.


Michael A.

Alright, but definitely could use updates

I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.


Hilary B.

Grateful to Starboard Suite for streamlining our operations!

We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.


Christina G.

Best Replacement Software Ever!!

We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.


Jason L.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Easy to use

Used Daily for 1-5 months
Reviewed on 2018/09/04
Review Source: Capterra

Starboard has been a blessing for work. It allows multiple people to see the same thing and make adjustments if needed, either at our kiosk or while out away from work. This is one of the easiest applications I have ever used. I highly recommend this to business owners.

Pros

I’m able to view and adjust multiple options while dealing with customers.

Cons

The only think I don’t like about Starboard is that it logs me out, but it’s not a con....it’s a security feature and it’s really beneficial.

Response from Starboard Suite

Hi Jason,

Thanks for taking the time to write a review!

I'm glad to hear that our software is working out so well for you. We're thrilled to have you on-board, and looking forward to helping with your reservations for many years to come.

Wishing you all the best,

Charles

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashley K.
Industry: Maritime
Company size: 11-50 Employees

Well worth the switch

Used Daily for 1+ year
Reviewed on 2020/07/26
Review Source: Capterra

It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us.

Pros

There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.

Cons

One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up.

Response from Starboard Suite

Hi Ashley,

Thanks for taking the time to write a review!

We're thrilled to have your team on board, and I'm really glad to hear that Starboard has worked out so well for you!

Regarding check-ins, I wanted to make sure you know there's a Live Manifest for each event that you can use to keep track of the actual number of individuals from each group.

We also recently added Today's Manifests that shows a full day of event manifests on a single screen.

And, our Ticket Scanner app is connected to the manifests, so that could be an option for you to track individuals boarding as well.

If you'd like more info on any of these options, please don't hesitate to reach out.

Wishing you all the best!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael A.
Industry: Leisure, Travel & Tourism
Company size: 11-50 Employees

Alright, but definitely could use updates

Used Daily for 6-12 months
Reviewed on 2016/09/17
Review Source: Capterra

I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Pros

It is easy to use

Cons

As I said before it is too basic

Response from Starboard Suite

Hi Michael,

Thanks for taking the time to write a review.

I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session.

I'll follow up directly to coordinate a time.

Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Hilary B.
Industry: Maritime
Company size: 11-50 Employees

Grateful to Starboard Suite for streamlining our operations!

Used Daily for 6-12 months
Reviewed on 2019/10/29
Review Source: Capterra

We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Pros

The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Cons

If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

Response from Starboard Suite

Hilary,

Thanks so much for taking the time to write a review!

We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :)

As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :)

Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come.

Wishing you a wonderful winter season,

Charles

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christina G.
Industry: Hospitality
Company size: 51-200 Employees

Best Replacement Software Ever!!

Used Daily for 1-5 months
Reviewed on 2019/10/25
Review Source: Capterra

We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.

Pros

Ease of use, Functionality, easy to follow navigation, reporting

Cons

the ability to be able to email right from the program with our own email address instead of a standard starboard one.

Response from Starboard Suite

Christina,

Thanks for taking the time to write a review!

We're so glad to hear that we're the best replacement software ever -- 20x better than your previews system, that's great to hear!!

FYI, you are able to email from our software using your own email address. If you need more info on how this works, just let us know.

Wishing you a wonderful winter season,

Charles

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,3/10
Based on 149 user ratings
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Starboard Suite Pricing

Starboard Suite Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Flat service fee per ticket sale: $1.50 per ticket.
Tiered discounts for operators at scale.

Flat service fee per ticket sale: $1.50 per ticket.
Tiered discounts for operators at scale.

Value for Money
4,7/5
Based on 149 user ratings
Compare value for money rating with alternatives
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Starboard Suite Features

Starboard Suite Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 149 user ratings
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Categories

Additional information for Starboard Suite

Additional information for Starboard Suite

Key features of Starboard Suite

  • API
  • Automated email and text replies
  • Calendar-based view
  • Check-in, modify or cancel reservations
  • Customize emails with company logo
  • Data filtering and ranging
  • E-gift certificates
  • Export to CSV/Excel
  • Multiple payment modes
  • Offer promotions and discounts
  • Online bookings from any device
  • POS
  • Price/margin management
  • Process credit cards
  • Quote management
  • Real time booking availability check
  • Roles based access for employees
  • Thank you, confirmation and reminder email templates
  • Third party integrations
  • Track booking status
  • Website Management

Benefits

• Starboard Suite provides an online tour booking solution which enables tour operators to accept and manage client bookings from any internet enabled device.

• With Starboard Suite, tour operators can automate the sending of customized booking confirmation emails and reservation reminders with integrated maps and directions to enhance user experience.

• The solution provides individual booking pages to tour operators and helps them to monitor their email marketing campaigns, customer feedback and website traffic.

• Starboard Suite updates reservations in real-time, displaying only the slots available for new bookings, eliminating the possibility of double entry.

• Businesses can print tickets with barcodes/QR codes for digital instead of manual processing, speeding up tour/event entry.

Starboard Suite FAQs

Starboard Suite FAQs

Below are some frequently asked questions for Starboard Suite.

Q. What type of pricing plans does Starboard Suite offer?

Starboard Suite offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Flat service fee per ticket sale: $1.50 per ticket. Tiered discounts for operators at scale.

Q. What are the main features of Starboard Suite?

Starboard Suite offers the following features:

  • API
  • Automated email and text replies
  • Calendar-based view
  • Check-in, modify or cancel reservations
  • Customize emails with company logo
  • Data filtering and ranging
  • E-gift certificates
  • Export to CSV/Excel
  • Multiple payment modes
  • Offer promotions and discounts
  • Online bookings from any device
  • POS
  • Price/margin management
  • Process credit cards
  • Quote management
  • Real time booking availability check
  • Roles based access for employees
  • Thank you, confirmation and reminder email templates
  • Third party integrations
  • Track booking status
  • Website Management

Q. Who are the typical users of Starboard Suite?

Starboard Suite has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Starboard Suite support?

Starboard Suite supports the following languages:

English

Q. What type of pricing plans does Starboard Suite offer?

Starboard Suite has the following pricing plans:

Subscription

Q. Does Starboard Suite support mobile devices?

We do not have any information about what devices Starboard Suite supports

Q. What other apps does Starboard Suite integrate with?

Starboard Suite integrates with the following applications:

Authorize.net, Constant Contact, Facebook, Google Analytics, Mailchimp, Smartwaiver, Square Point of Sale, Stripe, When I Work, Wordpress

Q. What level of support does Starboard Suite offer?

Starboard Suite offers the following support options:

Video Tutorials, Phone Support, Online Support, FAQs, Knowledge Base