About Starboard Suite

Starboard Suite is the first reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.

Key benefits of Starboard Suite

• Starboard Suite provides an online tour booking solution which enables tour operators to accept and manage client bookings from any internet enabled device.

• With Starboard Suite, tour operators can automate the sending of customized booking confirmation emails and reservation reminders with integrated maps and directions to enhance user experience.

• The solution provides individual booking pages to tour operators and helps them to monitor their email marketing campaigns, customer feedback and website traffic.

• Starboard Suite updates reservations in real-time, displaying only the slots available for new bookings, eliminating the possibility of double entry.

• Businesses can print tickets with barcodes/QR codes for digital instead of manual processing, speeding up tour/event entry.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

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Starboard Suite video
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Features

Total features of Starboard Suite: 51

  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Management
  • Ad hoc Reporting
  • Availability Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Central Reservation System
  • Communication Management
  • Credit Card Processing
  • Customer Support
  • Customizable Branding
  • Data Import/Export
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Feedback Management
  • GDS/OTA Integration
  • Gift Card Management
  • Group Reservations
  • Itinerary Creation
  • Monitoring
  • Online Booking
  • Package Creation
  • Payment Processing
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • SEO Management
  • Sales Reports
  • Search/Filter
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Third Party Booking
  • Third Party Integrations
  • Vendor Management
  • Website Integration
  • Website Management
  • eCommerce Management

Alternatives

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Peek PRO Tour Operator Software

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FareHarbor

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FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and...

Xola

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Reviews

Overall rating

4,8 /5
(154)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have Starboard Suite?

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Showing 5 reviews of 154
Jason L.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2018/09/04

Starboard has been a blessing for work. It allows multiple people to see the same thing and make...

Starboard has been a blessing for work. It allows multiple people to see the same thing and make adjustments if needed, either at our kiosk or while out away from work. This is one of the easiest applications I have ever used. I highly recommend this to business owners.

Pros

I’m able to view and adjust multiple options while dealing with customers.

Cons

The only think I don’t like about Starboard is that it logs me out, but it’s not a con....it’s a security feature and it’s really beneficial.

Response from Starboard Suite

Hi Jason,

Thanks for taking the time to write a review!

I'm glad to hear that our software is working out so well for you. We're thrilled to have you on-board, and looking forward to helping with your reservations for many years to come.

Wishing you all the best,

Charles

Ashley K.
Overall rating
  • Industry: Maritime
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Well worth the switch

Reviewed on 2020/07/26

It is always a difficult decision to switch to a new reservation system. It was no different for us...

It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us.

Pros

There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.

Cons

One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up.

Response from Starboard Suite

Hi Ashley,

Thanks for taking the time to write a review!

We're thrilled to have your team on board, and I'm really glad to hear that Starboard has worked out so well for you!

Regarding check-ins, I wanted to make sure you know there's a Live Manifest for each event that you can use to keep track of the actual number of individuals from each group.

We also recently added Today's Manifests that shows a full day of event manifests on a single screen.

And, our Ticket Scanner app is connected to the manifests, so that could be an option for you to track individuals boarding as well.

If you'd like more info on any of these options, please don't hesitate to reach out.

Wishing you all the best!

Michael A.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Alright, but definitely could use updates

Reviewed on 2016/09/17

I have found that overall the product is too simple for online booking. It doesn't give enough...

I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Pros

It is easy to use

Cons

As I said before it is too basic

Response from Starboard Suite

Hi Michael,

Thanks for taking the time to write a review.

I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session.

I'll follow up directly to coordinate a time.

Thanks again!

Garrett K.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Better than Fareharbor

Reviewed on 2021/02/08

Support is excellent and very responsive. I have only just finished setting up the system, so time...

Support is excellent and very responsive. I have only just finished setting up the system, so time will tell, but overall I'm impressed.

Pros

I left Fareharbor for SRBD for two reasons. The fee that charged per person is more reasonable and the ability to quote out charter dates with contracts. For the most part, it does everything else you need, and in some cases more.

Cons

The online widget isn't as customizable as I would like. The calendar is good and looks decent, but the user experience could be improved.

Response from Starboard Suite

Hi Garrett,

Thanks for taking the time to write a review!

Glad to hear that Starboard is generally meeting or exceeding your expectations, and that it's working out better than your previous system!

If you'd like assistance configuring the online widget to better meet your needs, please don't hesitate to reach out to our support team.

Hilary B.
Overall rating
  • Industry: Maritime
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Grateful to Starboard Suite for streamlining our operations!

Reviewed on 2019/10/29

We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we...

We researched 7 other reservation platforms prior to committing to Starboard Suite. Not only did we like their pitch the best (because of their amazing customer service, ease of use, and customizability) - but as a HUGE added bonus they were also the cheapest option out of all of the alternatives. If you're not willing to charge your customer a service fee and want to absorb the cost of using a booking platform into your business costs, it can add up quite quickly as many of the similar services charge a large percentage fee.

Pros

The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different operating methods and will use the system in their own way, but having the ability to request features and see them implemented has made a world of difference to streamlining our day-to-day tasks and operations - and we're so grateful for that! You can tell that the staff work really hard and care about their client's satisfaction. Another thing we absolutely love about them is the affordability for using the service.

Cons

If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable. And, regardless of whether or not they're able to accommodate a request, the support staff will listen to your needs and do absolutely everything in their power to find a solution for you. They frequently create new features to fit our needs based on our requests, and if one of our requests isn't possible they will take the time and put in the effort to explain why it won't work to your favour rather than just saying 'no.' They go above and beyond regularly.

Response from Starboard Suite

Hilary,

Thanks so much for taking the time to write a review!

We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :)

As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :)

Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come.

Wishing you a wonderful winter season,

Charles

Showing 5 reviews of 154 Read all reviews

Starboard Suite FAQs

Below are some frequently asked questions for Starboard Suite.

Starboard Suite offers the following pricing plans:

  • Starting from:
  • Pricing model: One Time License
  • Free Trial: Not Available

Flat service fee per ticket sale: $1.50 per ticket. Tiered discounts for operators at scale.

We do not have any information about Starboard Suite features

Starboard Suite has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Starboard Suite supports the following languages:

English

Starboard Suite supports the following devices:

iPhone (Mobile), iPad (Mobile)

Starboard Suite integrates with the following applications:

Authorize.Net, Constant Contact, Facebook, Google Analytics, Mailchimp, Square Point of Sale, Stripe, WordPress

Starboard Suite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Starboard Suite.