Alumni Channel

Alumni Channel

Online membership and community tool

4.5/5 (55 reviews)

Alumni Channel Overview

Alumni Channel is a web based online community and membership management suite for groups such as schools, school alumni, and other membership-based organizations. The software helps organizations such as schools, districts, education foundations, and alumni associations to maintain peer-to-peer relationships and bond through online communities.

Member data can be stored and accessed by administrators around the clock as Alumni Channel enables the creation of an online alumni database. This eliminates the need for record management on spreadsheets or paper which in turn facilitates communication with members. Alumni Channel can send out email blasts to all members or to a selected group of members.

The data import and export feature allows users to upload images, PDFs & forms and share these with other community members. A donation management feature tracks and manages all online donations made by members. Alumni Channel's reporting feature enables administrators to generate and export community website traffic reports with details on number of visits, registrations per day, and frequent visitors to the website. This information can be used to create impactful marketing campaigns, plan a reunion and identify active members in the community.

Members can communicate directly via Alumni Channel's member messaging and chat feature, RSVP to events and upload photos. Each member profile displays that person's social networking details enabling members to connect on social networking sites as well.

Pricing

Starting from
US$649,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Alumni Channel Reviews

Overall rating
4.5/5
91% positive reviews
32
Excellent
18
Very good
5
Average
0
Poor
0
Terrible
Jared M.

Alumni Channel is Easy, Fast, Fun, and Can Even Be Free

Reviewed on 2010/01/19
Review Source: Capterra

While there are plenty of competitors in the current market for alumni and membership groups, I wouldn't recommend any other than Alumni Channel. The products and services offered, features and benefits, and excellent customer service and support - combined with extremely reasonable price points will be the reason that my alumni network will continue doing business with AC for many years to come. Finally, with a very generous referral program, alumni and membership group leaders can run their networks virtually for free by promoting the power and potential of Alumni Channel.

Pros

Founding an alumni network for my high school was a piece of cake because of Alumni Channel's product and service. While I had a background in graphic and web design, pratically none of my expertise was needed from a design perspective. Nearly everything was automated and populating the system with members, content, and event info. was a cinch. Alumni Channel's services are pretty basic, but the number of features provided are pretty mind-blowing even to a designer such as myself. Personally, I bet I'm only taking advantage of 20% of the features provided and more are added each quarter. The customer service is fantastic; I don't know of another service that provides such excellent support and transparency. We secured over 1200 members within two years - all based on word of mouth marketing and Alumni Channel's excellent products.

Cons

There is nothing I can think of that comes to mind about any flaws or constraints with regard to Alumni Channel. Perhaps if I had the chance to take advantage of all the features, I could come up with something that as missing. However, from my experience, based on the needs of my alumni network, there are no issues I can think of at this time.

Rating breakdown

Ease of Use
Customer Support

Michael L.

Alumni Channel

Reviewed on 2010/03/02
Review Source: Capterra

The site is simple and easy to use with a quick learning curve. I think it works great and would highly recommend the site for those that don't have IT creatives on-hand to manage and maintain their own website.

Service from the staff is exceptional. Helpful responses come quickly to questions, concerns and requests.

Pros

Chris has been quick to respond to requests for adaptations/customization to the sites and most of the requests for customization were fulfilled. The simple and easy to use system allows me to quickly upload news and other information. The layout makes it easy for users to find new information.

Cons

With 3 different sites to manage, I find the slightly different formats used for storing/reporting alumni data make end of month reports more difficult than they should be.

I would prefer to have the data in a MySQL compatible format that could allow for e-commerce and similar operations.

The current layout leaves quite a bit of information below the fold. especially if there are expanded entries in column one.

When I have asked colleagues to navigate the page, none have navigated below the fold far enough to see past the maps section without prompting.

It would be nice to have greater feedback of usage patterns such as browsing sessions, heat maps, and deeper link analytics.

It would be nice if the page creator utilized style sheets to maintain a consistent look when information needs to be moved off the main page (because of length, tracking, etc) on to a new web page.

Rating breakdown

Ease of Use
Customer Support

Antoneta G.

Comprehensive platform, excellent quality team

Reviewed on 2016/03/12
Review Source: Capterra

First, I want to say that I offer a good review for platform and team.
I belive the platform is very complex and contains information written for made easy of use . I think it can be an excellent model for programmers.
It is important to collaborate better with colleagues and Chris provide support on request. When I asked in the email I received information support and understanding.
That the strong points I see the complexity of the platform, the diversity of information that can be posted, good possibility of use, excellent quality of people who provides the support from the team.
The weaknesses are: sometimes the platform is open or work hard and yes sometimes errors - does not allow access in a given area, does not register occasionally change entered. Shall be remedied later at the Retry.
As ideas I need:
- for the preparation of changes on the platform, improvements, change appearance, proposals, ideas to know about 1-2 months before,
- for the Romanian language, to be able to use all diacritics - I can not currently use , (if is possible),
- a possibility to have permanent access to the number of graduates of all promotions/all data entered on them - if the graduates may delete their account, this is no longer possible - we have the institutions that require these data as numbers or files with the complete data.

Personal, I will give myself how long it takes for the platform and graduates in future, because I wish to know all about the platform and its use, about my graduates and is an opportunity to use a wonderful platform that this and should cooperate with the team.

Rating breakdown

Ease of Use
Customer Support

Charlie E.

Review of Alumni Channel

Used Daily for 2+ years
Reviewed on 2018/08/09
Review Source: Capterra

I am able to provide classmates with accomplishment of all our classmates.

Pros

As webmaster, I write reviews about our alumni. The software allows me to present interesting stories about what our classmates have done since graduation.

Cons

I do not use many of the software features

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
J R.

Excellent value. Flexible site. Superb customer service

Reviewed on 2012/03/14
Review Source: Capterra

I highly recommend Alumni Channel.

Pros

When we were first setting up the site, Chris was extremely responsive to our wishes and took great care to adapt the site to meet our needs. He continues to be very responsive to queries or concerns.

The site is easy to use for both alumni and admin. There is very little site maintenance required, and exporting data is straight forward. Chris takes excellent care of his customers and is constantly making improvements and adding enhancements. He understands that an alum site must adapt to the evolving expectations of alumni. He also understands that reliability and security are of paramount importance.

Alumni Channel is very reasonably priced, especially compared to its competition.

Cons

Chris updates and improves the site's features so frequently that his instruction manual can't keep up with the changes. But, features tend to be very easy to use and intuitively designed so instructions generally aren't necessary. And, Chris responds very swiftly to questions; so frequent updates are not a problem.

Rating breakdown

Ease of Use
Customer Support

Alumni Channel Pricing

Starting from
US$649,00/year
Pricing options
Free Trial
Subscription
Value for money

Alumni Channel costs $649 + $0.08 per record with e-mail.

There is a one time setup fee of between $300 and $500 that includes building of the site, 3 hours training, assistance with adding starter content, and import of existing data.

Alumni Channel Features

  • Communication Management
  • Data Import/Export

  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Attendance Management
  • Automatic Notifications
  • Calendar Management
  • Course Authoring
  • Course Catalog
  • Customizable Branding
  • Customizable Reporting
  • Learning Management
  • Progress Tracking
  • Records Management
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Time & Attendance Tracking

Additional information for Alumni Channel

Key features of Alumni Channel

  • Administrative approval settings
  • Community mailing lists
  • Donation tracking
  • Event management
  • Extract membership reports
  • File / upload manager
  • Fundraising management
  • Import and export content
  • Manage files online
  • Member accounts
  • Member directory
  • Member-to-member messaging and chat option to the member
  • Membership management
  • News listing
  • Online payments for donation, tickets & merchandise
  • Post and view job openings
  • Search members by name, location, zip code, etc.
  • Share directly on Facebook, LinkedIn, Flickr
  • Share upcoming reunions, events, stories, etc.
  • Unlimited email blasts
  • Upload & view documents & pictures
  • Website management

Benefits

  • Alumni Channel is a complete membership and online community management software with portals for both administrators and members.

  • Users can view all recent updates or news within the community that they're part of. Shared event lists, photographs, job postings, and past stories keep members updated and actively engaged in online discussions.

  • Community administrators can update member content, create new discussions, forums and send out blast emails to all members or selected groups.

  • Alumni Channel's reporting feature allows administrators to extract membership reports, create effective marketing campaigns and plan reunions. The reports include information on number of visits, registrations per day and frequent visitors.

  • The document library enables users to add pictures, documents and PDFs that can be viewed by other members of the community.

  • Alumni Channel FAQs

    Below are some frequently asked questions for Alumni Channel.

    Q. What type of pricing plans does Alumni Channel offer?

    Alumni Channel offers the following pricing plans:

    Starting from: US$649,00/year

    Pricing model: Subscription

    Free Trial: Available

    Alumni Channel costs $649 + $0.08 per record with e-mail.

    There is a one time setup fee of between $300 and $500 that includes building of the site, 3 hours training, assistance with adding starter content, and import of existing data.

    Q. What are the main features of Alumni Channel?

    Alumni Channel offers the following features:

    • Administrative approval settings
    • Community mailing lists
    • Donation tracking
    • Event management
    • Extract membership reports
    • File / upload manager
    • Fundraising management
    • Import and export content
    • Manage files online
    • Member accounts
    • Member directory
    • Member-to-member messaging and chat option to the member
    • Membership management
    • News listing
    • Online payments for donation, tickets & merchandise
    • Post and view job openings
    • Search members by name, location, zip code, etc.
    • Share directly on Facebook, LinkedIn, Flickr
    • Share upcoming reunions, events, stories, etc.
    • Unlimited email blasts
    • Upload & view documents & pictures
    • Website management

    Q. Who are the typical users of Alumni Channel?

    Alumni Channel has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does Alumni Channel support?

    Alumni Channel supports the following languages:

    English

    Q. What type of pricing plans does Alumni Channel offer?

    Alumni Channel has the following pricing plans:

    Subscription

    Q. Does Alumni Channel support mobile devices?

    We do not have any information about what devices Alumni Channel supports

    Q. What other apps does Alumni Channel integrate with?

    Alumni Channel integrates with the following applications:

    Facebook, PayPal, Twitter

    Q. What level of support does Alumni Channel offer?

    Alumni Channel offers the following support options:

    FAQs, Knowledge Base, Online Support