SimpleTexting
About SimpleTexting
SimpleTexting is the leading web-based platform for providing 1-on-1 customer service and sending mass text message campaigns. Whether you need to share emergency alerts with team members or inform your customers about your latest promotion, SimpleTexting provides you the tools to make your message heard.
One of the most trusted SMS marketing services, SimpleTexting's clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more.
From business texting to bulk texts, SimpleTexting is designed to be your all-in-one texting platform. Their suite of features include segments, autoresponders, scheduled texts, data collection, text-to-win contests, polls, AI Assist and more. Include photos, GIFs, videos, coupons or even PDFs in your messages using MMS. They even have a free SMS template generator tool to help find inspiration and improve results. The easy-to-use inbox allows you to see replies and respond to questions or requests.
Use all of these features with a 6-digit short code or use your existing phone number. With SimpleTexting, you can text-enable your current 10-digit number or even register a new local number. And with the SimpleTexting app, you can stay on top of your marketing efforts no matter where you are. It's now available for iOS and Android.
Key benefits of SimpleTexting
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- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
SimpleTexting Integrates with our ATS for easy candidate communication
Reviewed on 2018/07/16
Pros
We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.
Cons
The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.
Response from Sinch
We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love our Partnership
Reviewed on 2022/05/31
The customer service is excellent! [SENSITIVE CONTENT] has done a great job working with our...
The customer service is excellent! [SENSITIVE CONTENT] has done a great job working with our nonprofit, and our guests love easy communication and relationship building.
Pros
I like how intuitive the software is. A wide variety of our staff can have an easy time using it.
Cons
I do not have any cons- I would like to have the GIF first in an MMS message sometimes?
Alternatives Considered
TextedlyReasons for Switching to SimpleTexting
The customer service and software were superior.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bait and Switch
Reviewed on 2021/06/10
I was disappointed with Customer Service and the way they charge their customers. Like the service...
I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.
Pros
The application is easy to use and also user-friendly. Can be easily integrated.
Cons
Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.
Response from Sinch
Hello, Rajesh
Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at [email protected]
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Communication with Employees
Reviewed on 2020/06/29
In our construction business we have employees in several states on multiple jobsites and we needed...
In our construction business we have employees in several states on multiple jobsites and we needed a communication tool for our crew members in the field that don't have company assigned emails. SimpleTexting has been an effective tool to get this job done! We implemented this last fall as a way to highlight crews and projects with the occasional employment related text message. When COVID-19 hit, SimpleTexting became a great tool to get updated information and policy out to everyone in real time. I've already recommended SimpleTexting to others and have received many positive comments back from our crew members.
Customer service has been quick to respond and persistent until they find a solution! The chats are a great way to communicate! Representatives are helpful and kind which is always appreciated!
Pros
Easy to use, can schedule multiple messages ahead of time.
Cons
I don't think there is anything on SimpleTexting's side. Some phone service providers have issues with the photos sent through MMS messages.
Alternatives Considered
HeymarketReasons for Switching to SimpleTexting
Plans seemed easier, price was more competitive- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simply the Best Choice
Reviewed on 2019/09/23
SimpleTexting may seem like they do everything all the other text vendor do. But, where they really...
SimpleTexting may seem like they do everything all the other text vendor do. But, where they really stand out is their customer service. Every question I have asked has been at least acknowledged within 30 minutes. Every issue has been fixed within 24 hours. SimpleTexting makes it very easy to reach out to their customer service and they are very quick and friendly every single time. This is by far the main selling point for me when it comes to picking out out a vendor.
Pros
The ease of use which seemed far easier than most every other vendor in the business.
Cons
The very small limit on characters used per credit. I feel like this could be just a slightly larger cap for a 1 credit text and it would not be an issue.
Reasons for Switching to SimpleTexting
SimpleTexting had better prices and they were the quickest and nicest to respond to me when asking about the product.SimpleTexting FAQs
Below are some frequently asked questions for SimpleTexting.Q. What type of pricing plans does SimpleTexting offer?
SimpleTexting offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing example for SMS and text marketing services within the United States. We also offer ANNUAL PLANS which include a 20% discount and access to all messages up front. 500 Messages: $29 /month + 5.5 c / additional msg 1,000 Messages: $49 /month + 5.0 c / additional msg 2,000 Messages: $79 /month + 4.0 c / additional msg 3,000 Messages: $109 /month + 4.0 c / additional msg 7,500 Messages: $229 /month + 3.5 c / additional msg 15,000 Messages: $399 /month + 3.0 c / additional msg 25,000 Messages: $549 /month + 2.5 c / additional msg 50,000 Messages: $899 /month + 2.0 c / additional msg 50,000+ Messages: Contact SimpleTexting
Q. Who are the typical users of SimpleTexting?
SimpleTexting has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SimpleTexting support?
SimpleTexting supports the following languages:
English
Q. Does SimpleTexting support mobile devices?
SimpleTexting supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SimpleTexting integrate with?
SimpleTexting integrates with the following applications:
Google Calendar, Mailchimp, Meta for Business, Twitter/X, Zapier
Q. What level of support does SimpleTexting offer?
SimpleTexting offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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