DirectLine

About DirectLine
Maintenance Software Custom-Fit For You
Megamation specializes in one thing: designing, building, and deploying SaaS CMMS (Computerized Maintenance Management Service) solutions.
We are experts at CMMS implementation and integration. It’s what we do. Our DirectLine software can be scaled for any organization size across many industries. Using our API our software can communicate directly with your systems and exchange data seamlessly.
Megamation has enabled maintenance and operations professionals to improve efficiency, enhance asset reliability, reduce costs, and deliver data-driven decisions for over 40 years.
Improve efficiency and benefit from data-driven decision making. DirectLine by Megamation is a comprehensive solution complete with all the core features and functions needed by maintenance professionals customized and adapted to your specific environment.
Save your shop time and money. Our AT-SITE© mobile design concept offers several significant advantages for maintenance teams. Eliminate unnecessary travel time, enhance accuracy, and boost efficiency with access to all your relevant maintenance data on your mobile device.
Customized to meet your needs. Every DirectLine implementation is a tailored solution that fits the exact requirements of your organization.
Unlimited Personal Training. Think of us as your in-house software technology resource.
One-On-One 24/7 Support. We build long-term relationships with our clients.
Megamation works with over 500 companies, including EssilorLuxottica, Chep, Washington Colleges, Barnard, and many more.
To learn more, please visit www.megamation.com
Key benefits of DirectLine
Nothing off the shelf about it - our in-house team of developers and engineers work with you to understand your needs and develop maintenance software that addresses your specific needs, workflows, and processes.
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Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We are a College campus using DirectLine since 2012. The Mobile app in 2017.
Reviewed on 2017/06/06
Pros
Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone). The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.
I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.
Cons
Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.
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Overall rating
- Ease of Use
- Customer Support
Review - Elkay Mfg
Reviewed on 2011/03/02
The program is very good for smaller users or users with few locations. As long as the program is...
The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.
Pros
Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.
Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.
We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.
Cons
As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.
The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.
System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.
Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Support for program is fantastic!
Reviewed on 2018/07/27
Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in...
Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!
Pros
Whenever I have a question or need, the support staff is there to aid me!
Megamation also has some very usable functions that come in handy
Cons
Some of the interface is a little awkward to navigate
I wish there was a formal training that was not on the phone/computer
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software and support. They are always willing (and able!) to work with you, whether its...
Reviewed on 2018/07/12
We've been actively using Megamation for all of our facilities since 2010 and haven't looked back...
We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since.
I recommend Megamation without reservation; try it.
Pros
This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding.
Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere.
It has features we haven't yet even used, but plan to as we grow.
Cons
Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Customer / Tech support
Reviewed on 2018/01/15
Pros
I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things.
The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.
Cons
I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done.
Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious.
This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.
DirectLine FAQs
Below are some frequently asked questions for DirectLine.Q. What type of pricing plans does DirectLine offer?
DirectLine offers the following pricing plans:
- Free Trial: Available
All-Inclusive pricing with no extra fees. Megamation offers cost certainty - a low-risk, monthly subscription model based on system usage. This means stable, predictable pricing with no extra fees or capital investment required. Please contact Megamation for detailed pricing.
Q. Who are the typical users of DirectLine?
DirectLine has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does DirectLine support?
DirectLine supports the following languages:
English, French, Spanish
Q. Does DirectLine support mobile devices?
DirectLine supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does DirectLine integrate with?
We do not have any information about what integrations DirectLine has
Q. What level of support does DirectLine offer?
DirectLine offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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