DirectLine

Customizable CMMS for leveraging industry best practices

About DirectLine

DirectLine is an all-inclusive suite of maintenance management software designed for medium to large enterprise-wide implementations. The solution specializes in customized modules for a variety of sectors including manufacturing, universities and colleges, healthcare, schools, food and beverage, and other facilities. DirectLine helps organizations streamline work orders, perform thorough preventive maintenance, and leverage industry best practices.

DirectLine for manufacturing lets users manage every aspect of facility maintenance through a single platform including work order management, preventive maintenance, job requirement tracking, and health and safety training. DirectLine for universities and colleges enables staff and students to enter requests from any computer. The room scheduler enables facility-wide access to the room inventory for booking specific spaces.

DirectLine for healthcare provides key functions such as lock and key inventory, work orders, bio med, and wheelchair tracking. The solution enhances regulatory compliance and streamlines maintenance processes for hospitals. DirectLine for schools includes features such as a fully integrated health and safety module, hazmat, and fleet management. Users can identify and catalogue training requirements for personnel, record incident details, and compile courses and course providers.

DirectLine for food and beverage aims to simplify and enhance plant management by utilizing modules for food health and safety monitoring, preventive maintenance, work order management, and more. Users can record job status and details, including the time to complete, and parts used. Organizations can provide special instructions and handling requirements for equipment and material.

Pricing starting from:

US$395,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to DirectLine

Key benefits of DirectLine

  • DirectLine integrates with a wide variety of third-party applications using iWay Software’s ready-made interface adapters for over 300 products such as ERP and purchasing systems.

  • DirectLIne helps eliminate duplicate entries and provides reliable and secure data transfer capabilities.

  • DirectLine can be adapted to suit any organization's needs by offering multiple customizable modules that cam be turned on and off individually.

  • DirectLine Mobile is accessible via Google Android, Apple iOS, Windows and BlackBerry mobile phones for maintenance management from virtually anywhere.

  • The solution provides built-in analysis and customizable reporting from any module including ad hoc inquiries, repair costs, and more.

  • Devices

    Business size

    S M L

    Markets

    Canada

    Supported Languages

    English

    Pricing starting from:

    US$395,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to DirectLine

    Images

    DirectLine Software - Maintenance and work order management module
    DirectLine Software - Preventive maintenance planning and scheduling module
    DirectLine Software - Inventory management module
    DirectLine Software - Fleet management module
    DirectLine Software - Health and safety module
    DirectLine Software - Purchasing module
    DirectLine Software - Standards and safety procedures module
    DirectLine Software - Contract management module
    DirectLine Software - Hazardous material module
    DirectLine Software - Document management module
    DirectLine Software - Project management module
    DirectLine Software - Maintenance tool tracking module
    DirectLine Software - Tool and die module
    DirectLine Software - DirectLine mobile module
    View 15 more
    DirectLine video
    DirectLine video
    DirectLine Software - Maintenance and work order management module DirectLine Software - Preventive maintenance planning and scheduling module DirectLine Software - Inventory management module DirectLine Software - Fleet management module DirectLine Software - Health and safety module DirectLine Software - Purchasing module DirectLine Software - Standards and safety procedures module DirectLine Software - Contract management module DirectLine Software - Hazardous material module DirectLine Software - Document management module DirectLine Software - Project management module DirectLine Software - Maintenance tool tracking module DirectLine Software - Tool and die module DirectLine Software - DirectLine mobile module

    Features

    Total features of DirectLine: 29

    • Asset Tracking
    • Billing & Invoicing
    • Calibration Management
    • Commercial Properties
    • Customizable Reports
    • Document Storage
    • Equipment Management
    • Facility Scheduling
    • Fixed Asset Management
    • For Schools
    • Incident Management
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Inventory Tracking
    • Key & Lock Management
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Preventive Maintenance
    • Purchase Order Management
    • Room Scheduling
    • Scheduling
    • Service History
    • Space Management
    • Technician Management
    • Third Party Integrations
    • Vendor Management
    • Work Order Management

    Alternatives

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    Maxpanda CMMS

    4,4
    #2 Alternative to DirectLine
    Maxpanda CMMS Software offers tools including integrated asset management, inventory management, and preventative...

    BigChange

    4,6
    #3 Alternative to DirectLine
    BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other...

    Infraspeak

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    Reviews

    Overall rating

    4,5 /5
    (31)
    Value for Money
    4,5/5
    Features
    4,3/5
    Ease of Use
    4,0/5
    Customer Support
    4,9/5

    Already have DirectLine?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 31
    Frank S.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software and support. They are always willing (and able!) to work with you, whether its...

    Reviewed on 2018/07/12

    We've been actively using Megamation for all of our facilities since 2010 and haven't looked back...

    We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since.
    I recommend Megamation without reservation; try it.

    Pros

    This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding.
    Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere.
    It has features we haven't yet even used, but plan to as we grow.

    Cons

    Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

    Denise K.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    We are a College campus using DirectLine since 2012. The Mobile app in 2017.

    Reviewed on 2017/06/06

    Pros

    Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.

    I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

    Cons

    Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

    Kelsey L.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Support for program is fantastic!

    Reviewed on 2018/07/27

    Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in...

    Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

    Pros

    Whenever I have a question or need, the support staff is there to aid me!
    Megamation also has some very usable functions that come in handy

    Cons

    Some of the interface is a little awkward to navigate
    I wish there was a formal training that was not on the phone/computer

    Bryan C.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Review - Elkay Mfg

    Reviewed on 2011/03/02

    The program is very good for smaller users or users with few locations. As long as the program is...

    The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

    Pros

    Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.

    Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.

    We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

    Cons

    As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.

    The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.

    System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.

    Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

    Joan S.
    Overall rating
    • Industry: Facilities Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    CTB, Inc., Maintenance Clerk Megamation Review

    Reviewed on 2016/07/25

    Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help...

    Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.

    Pros

    I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

    Cons

    Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.

    Showing 5 reviews of 31 Read all reviews

    DirectLine FAQs

    Below are some frequently asked questions for DirectLine.

    DirectLine offers the following pricing plans:

    • Starting from: US$395,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    DirectLine is available for a monthly fee that includes implementation, training, usage, support and updates. No capital outlay required. Monthly cost is based on the amount of hours used. Increase usage anytime. Customize the interface to show all modules, or only the modules needed. Contact Megamations Systems for detailed pricing.

    DirectLine has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    DirectLine supports the following languages:

    English

    DirectLine supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations DirectLine has

    DirectLine offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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