DirectLine

DirectLine

Customizable CMMS for leveraging industry best practices

4.5/5 (31 reviews)

DirectLine Overview

DirectLine is an all-inclusive suite of maintenance management software designed for medium to large enterprise-wide implementations. The solution specializes in customized modules for a variety of sectors including manufacturing, universities and colleges, healthcare, schools, food and beverage, and other facilities. DirectLine helps organizations streamline work orders, perform thorough preventive maintenance, and leverage industry best practices.

DirectLine for manufacturing lets users manage every aspect of facility maintenance through a single platform including work order management, preventive maintenance, job requirement tracking, and health and safety training. DirectLine for universities and colleges enables staff and students to enter requests from any computer. The room scheduler enables facility-wide access to the room inventory for booking specific spaces.

DirectLine for healthcare provides key functions such as lock and key inventory, work orders, bio med, and wheelchair tracking. The solution enhances regulatory compliance and streamlines maintenance processes for hospitals. DirectLine for schools includes features such as a fully integrated health and safety module, hazmat, and fleet management. Users can identify and catalogue training requirements for personnel, record incident details, and compile courses and course providers.

DirectLine for food and beverage aims to simplify and enhance plant management by utilizing modules for food health and safety monitoring, preventive maintenance, work order management, and more. Users can record job status and details, including the time to complete, and parts used. Organizations can provide special instructions and handling requirements for equipment and material.

Pricing

Starting from
US$395,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada

Supported Languages

English

DirectLine Reviews

Overall rating
4.5/5
100% positive reviews
16
Excellent
15
Very good
0
Average
0
Poor
0
Terrible
Denise K.

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

Used Daily for 2+ years
Reviewed on 2017/06/06
Review Source: Capterra

Pros

Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.

I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Cons

Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bryan C.

Review - Elkay Mfg

Reviewed on 2011/03/02
Review Source: Capterra

The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

Pros

Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.

Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.

We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Cons

As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.

The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.

System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.

Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

Rating breakdown

Ease of Use
Customer Support

Frank S.

Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: SoftwareAdvice

We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since.
I recommend Megamation without reservation; try it.

Pros

This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding.
Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere.
It has features we haven't yet even used, but plan to as we grow.

Cons

Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joan S.

CTB, Inc., Maintenance Clerk Megamation Review

Used Daily for 2+ years
Reviewed on 2016/07/25
Review Source: Capterra

Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.

Pros

I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

Cons

Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rob M.

Great Customer / Tech support

Used Other for 1+ year
Reviewed on 2018/01/15
Review Source: SoftwareAdvice

Pros

I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things.

The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.

Cons

I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done.

Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious.

This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

DirectLine Pricing

Starting from
US$395,00/month
Pricing options
Free Trial
Subscription
Value for money

DirectLine is available for a monthly fee that includes implementation, training, usage, support and updates. No capital outlay required.

Monthly cost is based on the amount of hours used. Increase usage anytime. Customize the interface to show all modules, or only the modules needed.

Contact Megamations Systems for detailed pricing.

DirectLine Features

  • Customizable Reporting
  • Document Storage
  • Inventory Tracking
  • Third Party Integration

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Inventory Management
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Workflow Management

Additional information for DirectLine

Key features of DirectLine

  • Ad hoc queries
  • Business integration
  • Contract management
  • Create work requests
  • Customized interface
  • DirectLine mobile
  • Disaster recovery
  • Document management
  • ERP integration
  • Employee records and training
  • Ensure data security
  • Enterprise resource planning
  • Equipment module
  • Financial and time card systems
  • Fleet management
  • Hazardous material
  • Health and safety
  • Health and safety training
  • Inventory management
  • Job requirement tracking
  • Locksmith
  • Maintenance management
  • Maintenance tool tracking
  • Preventive maintenance
  • Preventive maintenance planning and scheduling
  • Project management
  • Purchasing
  • Rapid data access
  • Reporting and analysis
  • Room scheduler
  • Standards and safety procedures
  • Streamline processes
  • Third-party integrations
  • Tool and die
  • Utility readings
  • Work order management
  • iWay software integration

Benefits

  • DirectLine integrates with a wide variety of third-party applications using iWay Software’s ready-made interface adapters for over 300 products such as ERP and purchasing systems.

  • DirectLIne helps eliminate duplicate entries and provides reliable and secure data transfer capabilities.

  • DirectLine can be adapted to suit any organization's needs by offering multiple customizable modules that cam be turned on and off individually.

  • DirectLine Mobile is accessible via Google Android, Apple iOS, Windows and BlackBerry mobile phones for maintenance management from virtually anywhere.

  • The solution provides built-in analysis and customizable reporting from any module including ad hoc inquiries, repair costs, and more.

  • DirectLine FAQs

    Below are some frequently asked questions for DirectLine.

    Q. What type of pricing plans does DirectLine offer?

    DirectLine offers the following pricing plans:

    Starting from: US$395,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    DirectLine is available for a monthly fee that includes implementation, training, usage, support and updates. No capital outlay required.

    Monthly cost is based on the amount of hours used. Increase usage anytime. Customize the interface to show all modules, or only the modules needed.

    Contact Megamations Systems for detailed pricing.

    Q. What are the main features of DirectLine?

    DirectLine offers the following features:

    • Ad hoc queries
    • Business integration
    • Contract management
    • Create work requests
    • Customized interface
    • DirectLine mobile
    • Disaster recovery
    • Document management
    • ERP integration
    • Employee records and training
    • Ensure data security
    • Enterprise resource planning
    • Equipment module
    • Financial and time card systems
    • Fleet management
    • Hazardous material
    • Health and safety
    • Health and safety training
    • Inventory management
    • Job requirement tracking
    • Locksmith
    • Maintenance management
    • Maintenance tool tracking
    • Preventive maintenance
    • Preventive maintenance planning and scheduling
    • Project management
    • Purchasing
    • Rapid data access
    • Reporting and analysis
    • Room scheduler
    • Standards and safety procedures
    • Streamline processes
    • Third-party integrations
    • Tool and die
    • Utility readings
    • Work order management
    • iWay software integration

    Q. Who are the typical users of DirectLine?

    DirectLine has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does DirectLine support?

    DirectLine supports the following languages:

    English

    Q. What type of pricing plans does DirectLine offer?

    DirectLine has the following pricing plans:

    Subscription

    Q. Does DirectLine support mobile devices?

    We do not have any information about what devices DirectLine supports

    Q. What other apps does DirectLine integrate with?

    We do not have any information about what integrations DirectLine has

    Q. What level of support does DirectLine offer?

    DirectLine offers the following support options:

    Online Support, Phone Support, Video Tutorials