DirectLine

4.5 (31)
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Maintenance Software Custom-Fit For You

About DirectLine

Maintenance Software Custom-Fit For You

Megamation specializes in one thing: designing, building, and deploying SaaS CMMS (Computerized Maintenance Management Service) solutions.

We are experts at CMMS implementation and integration. It’s what we do. Our DirectLine software can be scaled for any organization size across many industries. Using our API our software can communicate directly with your systems and exchange data seamlessly.

Megamation has enabled maintenance and operations professionals to improve efficiency, enhance asset reliability, reduce costs, and deliver data-driven decisions for over 40 years.

Improve efficiency and benefit from data-driven decision making. DirectLine by Megamation is a comprehensive solution complete with all the core features and functions needed by maintenance professionals customized and adapted to your specific environment.

Save your shop time and money. Our AT-SITE© mobile design concept offers several significant advantages for maintenance teams. Eliminate unnecessary travel time, enhance accuracy, and boost efficiency with access to all your relevant maintenance data on your mobile device.

Customized to meet your needs. Every DirectLine implementation is a tailored solution that fits the exact requirements of your organization.

Unlimited Personal Training. Think of us as your in-house software technology resource.

One-On-One 24/7 Support. We build long-term relationships with our clients.

Megamation works with over 500 companies, including EssilorLuxottica, Chep, Washington Colleges, Barnard, and many more.

To learn more, please visit www.megamation.com


Key benefits of DirectLine

  • Customized to meet your needs. Every DirectLine implementation is a tailored solution that fits the exact requirements of your organization.
    Nothing off the shelf about it - our in-house team of developers and engineers work with you to understand your needs and develop maintenance software that addresses your specific needs, workflows, and processes.

  • Unlimited personal training. Think of us as your in-house software technology resource. We included unlimited onboard and personal refresher training in your environment for everyone on your staff as often as required, because everyone learns at a different pace. Our goal is to provide you with the expertise to optimize your maintenance processes and achieve your goals.

  • One-On-One 24/7 Phone & Email Support. We build long-term relationships with our clients. Your Megamation Account Manager's mission is to understand your unique requirements, address your concerns, and provide targeted guidance or solutions. Megamation's one-on-one support approach provides our customers with personalized assistance, ensuring faster and more efficient issue resolution.

  • DirectLine is a comprehensive solution complete with the core features and functions needed by maintenance professionals. It is customized and adapted to your specific environment. Reporting / Analytics, Work Order Management, Preventative Maintenance, Asset Management and Tracking, Inventory, Purchasing, Contracts, Health and Safety, Staff Records, Hazardous Materials, Documents & Attachments, Project Management, Capital Planning / PM Planning, Fleet, Utilities, Help-Desk Center, Tools, Room & Space Inventory, Room Scheduler and Keys & Locks are all included.

  • Use DirectLine on any mobile device. DirectLine Mobile, a progressive web application, reduces travel time by up to 30% - saving your shop time and money. Our AT-SITE design concept helps eliminate unnecessary travel time, enhancing accuracy and boosting efficiency. Access information such as purchase orders, manuals, invoices, permits, and inventory availability on your mobile device wherever you are.

  • Do the work on your mobile device AT-SITE. Work Order Management, Asset and Inventory Management, Adaptive Inspections and Lists, Record Maintenance Data, Barcodes, QR codes, RFID and NFC, Send Texts and Emails, Visit Suppliers' Websites, Post Labour in Real Time, Clock-In & Clock-Out, Shopping Cart for Required Materials, Remote Approval Function, Issue Materials, Capture Photos and Videos, and Access Manuals and Documentation.

  • Images

    DirectLine Software - Megamation specializes in one thing: designing, building, and deploying SaaS CMMS (Computerized Maintenance Management Service) solutions.
    DirectLine Software - DirectLine Mobile can receive, update, and close work orders. Make the process more efficient and transparent by viewing the details of work orders, ordering parts, accessing relevant documentation, and recording your progress quickly on your phone.
    DirectLine Software - Our AT-SITE© design concept helps eliminate unnecessary travel time, enhancing accuracy and boosting efficiency. Access information such as purchase orders, manuals, invoices, permits, and inventory availability on your mobile device wherever you are.
    DirectLine Software - Enhance your business decisions with real-time and historical reports. DirectLine’s built-in reports can be easily customized to meet your specific needs. Generate analytics on asset performance, maintenance costs, downtime, and other key metrics.
    DirectLine Software - Create dynamic, flexible lists for conducting inspections, audits, and maintenance tasks on the job site.
    DirectLine Software - DirectLine Mobile easily facilitates the use of QR and Bar codes, RFID and NFC tags for asset or inventory management. With the appropriate reader on your mobile device, you can track usage, view asset details, and record inspection results in real-time.
    View 6 more
    DirectLine Software - Megamation specializes in one thing: designing, building, and deploying SaaS CMMS (Computerized Maintenance Management Service) solutions.
    DirectLine Software - DirectLine Mobile can receive, update, and close work orders. Make the process more efficient and transparent by viewing the details of work orders, ordering parts, accessing relevant documentation, and recording your progress quickly on your phone.
    DirectLine Software - Our AT-SITE© design concept helps eliminate unnecessary travel time, enhancing accuracy and boosting efficiency. Access information such as purchase orders, manuals, invoices, permits, and inventory availability on your mobile device wherever you are.
    DirectLine Software - Enhance your business decisions with real-time and historical reports. DirectLine’s built-in reports can be easily customized to meet your specific needs. Generate analytics on asset performance, maintenance costs, downtime, and other key metrics.
    DirectLine Software - Create dynamic, flexible lists for conducting inspections, audits, and maintenance tasks on the job site.
    DirectLine Software - DirectLine Mobile easily facilitates the use of QR and Bar codes, RFID and NFC tags for asset or inventory management. With the appropriate reader on your mobile device, you can track usage, view asset details, and record inspection results in real-time.

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    Reviews

    Overall rating

    4.5 /5
    (31)
    Value for Money
    4.5/5
    Features
    4.3/5
    Ease of Use
    4.0/5
    Customer Support
    4.9/5

    Already have DirectLine?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 31
    Denise
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    We are a College campus using DirectLine since 2012. The Mobile app in 2017.

    Reviewed on 2017/06/06

    Pros

    Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field.

    I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

    Cons

    Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

    Bryan
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Review - Elkay Mfg

    Reviewed on 2011/03/02

    The program is very good for smaller users or users with few locations. As long as the program is...

    The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

    Pros

    Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve.

    Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine.

    We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

    Cons

    As a large user the cost approaches that of a purchased system especially when looking at the cost over several years.

    The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.

    System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data.

    Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

    Kelsey
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Support for program is fantastic!

    Reviewed on 2018/07/27

    Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in...

    Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

    Pros

    Whenever I have a question or need, the support staff is there to aid me!
    Megamation also has some very usable functions that come in handy

    Cons

    Some of the interface is a little awkward to navigate
    I wish there was a formal training that was not on the phone/computer

    Frank
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software and support. They are always willing (and able!) to work with you, whether its...

    Reviewed on 2018/07/12

    We've been actively using Megamation for all of our facilities since 2010 and haven't looked back...

    We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since.
    I recommend Megamation without reservation; try it.

    Pros

    This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding.
    Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere.
    It has features we haven't yet even used, but plan to as we grow.

    Cons

    Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

    Rob
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 501–1,000 Employees
    • Used for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Customer / Tech support

    Reviewed on 2018/01/15

    Pros

    I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things.

    The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program.

    Cons

    I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done.

    Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious.

    This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now.

    Showing 5 reviews of 31 Read all reviews

    DirectLine FAQs

    Below are some frequently asked questions for DirectLine.

    DirectLine offers the following pricing plans:

    • Free Trial: Available

    All-Inclusive pricing with no extra fees. Megamation offers cost certainty - a low-risk, monthly subscription model based on system usage. This means stable, predictable pricing with no extra fees or capital investment required. Please contact Megamation for detailed pricing.

    DirectLine has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    DirectLine supports the following languages:

    English, French, Spanish

    DirectLine supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations DirectLine has

    DirectLine offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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