GivingTools

GivingTools

Web-based fundraising and donation management software

4.7/5 (45 reviews)

GivingTools Overview

GivingTools provides online giving that is easy-to-use, exceptionally secure, and at a cost much lower than other services available.

• 25¢ flat-fee ACH giving
• Link in a Stripe or PayPal account for no added cost
• Lowest monthly fee around
• Robust security—yet offers passwordless giving for donors, even repeat donors
• One of the only online giving platforms to support payments on a pledge over time, through our campaign pledge feature

Lots of other great aspects to this platform as well.

There are no startup fees, minimum use fees, per-user fees, or per-volume fees. Plans atart at just $10/month (that pays for itself with just a few gifts, compared to other systems, as our rates are so low).

Hundreds of nonprofits trust GivingTools for afforable, easy, secure online giving. Try a free demo account to learn more.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

GivingTools Reviews

Overall rating
4.7/5
100% positive reviews
32
Excellent
13
Very good
0
Average
0
Poor
0
Terrible
Benjamin L.

Perfect for what we were needing and then some!!

Used Weekly for 1-5 months
Reviewed on 2017/07/21
Review Source: Capterra

This software allows us to get more donations and quicker than before. Allows us to seamlessly integrate through our website to be able to keep traffic focused on what's important to us. This also allows the donor to manage their payments easier than going through us, and saves us a ton of money in the long run compared to nearly any other software out there.

Pros

Most: Customer Service, hands down the most responsive and willing team to work with from asking questions, fixing a couple minor bumps I had, and reconfiguring to specific needs in one area. They are great and willing to help whenever possible.

Then I would have to say the value of their system and service for the price you pay is beyond awesome. They are straightforward in what they offer and they have some of the best rates that I have found out there. For what we were needing, GivingTools has been the perfect fit. Their system is pretty easy to learn and understand, and it has been fairly simple to train our staff on how to use it and implement it into the support raising.

To lock in the rates GivingTools have negotiated with BluePay and still be able to integrate their systems into outside 3rd parties like Salesforce is outstanding as well. For a medium size non-profit that is steadily growing that value and ease is not overlooked.

There are lots of other pros to GivingTools that I would highly recommend anyone searching and investigating Donor Portals, should look no further and give them a try. I doubt you will be disappointed.

Cons

Downloading the reports and understanding them with BluePay's reporting does take a minute to understand. I'm a very skeptical person so it took me a couple months of digesting the reports to fully believe everything was there and it was working properly. But I also didn't have the proper time to be able to invest fully into learning the reporting until about 2 months in. But once I sat down and reconciled everything and took a day to understand the language and learn how to merge with our old/current system is all made perfect sense, just needed that time for my brain to catch up.

This should not be a deterrent though, but just recommend being sure to ask questions and take the time to learn how to quickly merge with your current accounting processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Peter T.

Great Product

Used Daily for 2+ years
Reviewed on 2019/08/23
Review Source: Capterra

Love it! I couldn’t be happier!!

Pros

The cost to me was a big one! As a non-profit that takes a lot of recurring payments it’s a very simple system that is easy for me and the donor. The cost of ACH’s was unmatched!

Cons

There were some quirks with version 1 but V2 is much better. There are still a few odd things on the donor side that I don’t understand, like they can’t alter their existing giving, they have to cancel it and create a new pledge. We are using blue pay as our processor and there are some things I don’t like about that integration but that’s not giving tools fault!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nikki S.

Almost there....

Used Daily for 2+ years
Reviewed on 2019/08/23
Review Source: Capterra

Amazing customer service. I still think there are aspects that could be improved (see above).

Pros

It looks professional, easy to add to website, easy for donate to navigate original donation. I’ve always had amazing customer service experience with this company.

Cons

Switching from 1.0 to 2.0 version was a night mare. In order for donate to adjust their monthly donations they have to cancel and then create a new one. This is often confusing for donors and has caused us trouble. I’m thankful that you now send emails to us and donors when their card is denied for whatever reason.

Response from GivingTools

Thanks for this feedback! While 2.0 introduces many new features, we continue to hone the product. Please do share any issues you have as that helps us focus our resources to make GivingTools the best tool possible for actual users. Now that you are in 2.0, new recurring gifts will have 2.0's featureset. Older 1.0 gifts are automatically ported over to your 2.0 account for recording purposes but they are not as robust in terms of options. 2.0 gifts are forward compatible, though, so as new features become available, those gifts will enjoy the full benefits. Thank you again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Shane K.

IHI loves giving tools

Used Daily for 1+ year
Reviewed on 2019/08/22
Review Source: Capterra

Pros

The price! great value and much better with the new update.

Cons

the old version didn't update on canceled cards.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jon T.

This is a great company all around. We couldn't have been more please with our experience!

Used Weekly for 2+ years
Reviewed on 2018/02/16
Review Source: Capterra

Pros

It was very easy to use and to set up. We had never used online giving before, so this was a new world to us and givingtools helped the transition be super smooth. Customer support is a huge deal for me and givingtools had amazing support. I was weary of not having a phone number at first, but when I realized how quickly they respond to email and how detailed their answers were, I was thrilled with the service. It actually saved me a lot of time to just email my question and see the answers rather than sitting on hold through a phone automated system like other companies do. We used givingtools for over two years without a problem. We have just now switched to a different product because of a complete overhaul to our records integration, but our switch had nothing to do with any problems from givingtools. In fact, givingtools customer service was amazing at helping us make the switch and never tried to pressure us with sales tactics like some companies might do. I would highly recommend givingtools to any church looking to get started with online giving. You won't be disappointed with them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

GivingTools Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Monthly Fee: Starting at $10/mo.
ACH (payment by bank account): Flat 25¢ regardless of size of gift
Credit Cards: Plug in your Stripe account for free (nonprofit rate of 2.2%)
PayPal: Plug in your PayPal account for free (nonprofit rate of 2.2%)

GivingTools Features

  • Contact Database
  • Credit Card Processing
  • Custom Fields
  • Data Import/Export
  • Registration Management

  • API
  • Access Control
  • Activity Dashboard
  • Attendance Management
  • Automatic Notifications
  • Communication Management
  • Contact Management
  • Customizable Branding
  • Customizable Reporting
  • Electronic Payments
  • Email Integration
  • Event Management
  • Reminders
  • Reporting & Statistics
  • Third Party Integration

Additional information for GivingTools

Key features of GivingTools

  • 0% ACH standard
  • Account management
  • Credit card processing
  • Custom Fields
  • Customizable event pages
  • Donation tracking
  • Donor database
  • Export results to excel
  • Inexpensive
  • One-time and recurring, product sales, events, even signups
  • Online registration
  • Open and flexible
  • Receipts / statements
  • Recurring donations
  • Sell products online
  • Unlimited appeals
  • Unlimited appeals, unlimited donors
  • View trends and generate reports
  • Website integration
  • Works equally well on mobile devices

Benefits

• GivingTools costs less than other systems available.
• More secure than other systems, while still enabling users to give without signing in.
• Unique features such as our campaign pledge appeal, sustaining supporter appeal, product sales, event registrations, and more.
• Ability to allow donors to pay the processing fees.
• Legendary customer support.

GivingTools FAQs

Below are some frequently asked questions for GivingTools.

Q. What type of pricing plans does GivingTools offer?

GivingTools offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Not Available

Monthly Fee: Starting at $10/mo.
ACH (payment by bank account): Flat 25¢ regardless of size of gift
Credit Cards: Plug in your Stripe account for free (nonprofit rate of 2.2%)
PayPal: Plug in your PayPal account for free (nonprofit rate of 2.2%)

Q. What are the main features of GivingTools?

GivingTools offers the following features:

  • 0% ACH standard
  • Account management
  • Credit card processing
  • Custom Fields
  • Customizable event pages
  • Donation tracking
  • Donor database
  • Export results to excel
  • Inexpensive
  • One-time and recurring, product sales, events, even signups
  • Online registration
  • Open and flexible
  • Receipts / statements
  • Recurring donations
  • Sell products online
  • Unlimited appeals
  • Unlimited appeals, unlimited donors
  • View trends and generate reports
  • Website integration
  • Works equally well on mobile devices

Q. Who are the typical users of GivingTools?

GivingTools has the following typical customers:

Non Profit

Q. What languages does GivingTools support?

GivingTools supports the following languages:

English

Q. What type of pricing plans does GivingTools offer?

GivingTools has the following pricing plans:

Subscription

Q. Does GivingTools support mobile devices?

We do not have any information about what devices GivingTools supports

Q. What other apps does GivingTools integrate with?

GivingTools integrates with the following applications:

PayPal, Stripe

Q. What level of support does GivingTools offer?

GivingTools offers the following support options:

Online Support