GivingTools

GivingTools

Web-based fundraising and donation management software

4.9/5 (27 reviews)

GivingTools Overview

GivingTools provides online giving that is easy-to-use, exceptionally secure, and at a cost much lower than other services available.

• 25¢ flat-fee ACH giving
• Link in a Stripe or PayPal account for no added cost
• Lowest monthly fee around
• Robust security—yet offers passwordless giving for donors, even repeat donors
• One of the only online giving platforms to support payments on a pledge over time, through our campaign pledge feature

Lots of other great aspects to this platform as well.

There are no startup fees, minimum use fees, per-user fees, or per-volume fees. Plans atart at just $10/month (that pays for itself with just a few gifts, compared to other systems, as our rates are so low).

Hundreds of nonprofits trust GivingTools for afforable, easy, secure online giving. Try a free demo account to learn more.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

GivingTools Reviews

Overall rating
4.9/5
100% positive reviews
23
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Benjamin L.

Perfect for what we were needing and then some!!

Used Weekly for 1-5 months
Reviewed on 2017/07/21
Review Source: Capterra

This software allows us to get more donations and quicker than before. Allows us to seamlessly integrate through our website to be able to keep traffic focused on what's important to us. This also allows the donor to manage their payments easier than going through us, and saves us a ton of money in the long run compared to nearly any other software out there.

Pros

Most: Customer Service, hands down the most responsive and willing team to work with from asking questions, fixing a couple minor bumps I had, and reconfiguring to specific needs in one area. They are great and willing to help whenever possible.

Then I would have to say the value of their system and service for the price you pay is beyond awesome. They are straightforward in what they offer and they have some of the best rates that I have found out there. For what we were needing, GivingTools has been the perfect fit. Their system is pretty easy to learn and understand, and it has been fairly simple to train our staff on how to use it and implement it into the support raising.

To lock in the rates GivingTools have negotiated with BluePay and still be able to integrate their systems into outside 3rd parties like Salesforce is outstanding as well. For a medium size non-profit that is steadily growing that value and ease is not overlooked.

There are lots of other pros to GivingTools that I would highly recommend anyone searching and investigating Donor Portals, should look no further and give them a try. I doubt you will be disappointed.

Cons

Downloading the reports and understanding them with BluePay's reporting does take a minute to understand. I'm a very skeptical person so it took me a couple months of digesting the reports to fully believe everything was there and it was working properly. But I also didn't have the proper time to be able to invest fully into learning the reporting until about 2 months in. But once I sat down and reconciled everything and took a day to understand the language and learn how to merge with our old/current system is all made perfect sense, just needed that time for my brain to catch up.

This should not be a deterrent though, but just recommend being sure to ask questions and take the time to learn how to quickly merge with your current accounting processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jon T.

This is a great company all around. We couldn't have been more please with our experience!

Used Weekly for 2+ years
Reviewed on 2018/02/16
Review Source: Capterra

Pros

It was very easy to use and to set up. We had never used online giving before, so this was a new world to us and givingtools helped the transition be super smooth. Customer support is a huge deal for me and givingtools had amazing support. I was weary of not having a phone number at first, but when I realized how quickly they respond to email and how detailed their answers were, I was thrilled with the service. It actually saved me a lot of time to just email my question and see the answers rather than sitting on hold through a phone automated system like other companies do. We used givingtools for over two years without a problem. We have just now switched to a different product because of a complete overhaul to our records integration, but our switch had nothing to do with any problems from givingtools. In fact, givingtools customer service was amazing at helping us make the switch and never tried to pressure us with sales tactics like some companies might do. I would highly recommend givingtools to any church looking to get started with online giving. You won't be disappointed with them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jerri T.

A Perfect Partner!

Used Daily for 6-12 months
Reviewed on 2016/07/15
Review Source: Capterra

My charity is a first and its needs are totally unique. Whatever I throw at Giving Tools, man do they know how to catch and run with it to figure out a unique solution. And whatever they come up with will be something they can use for other clients!

Pros

Everything, they realize companies are not cookie-cutter and they are anxious to help you get where you need to be. I'm thorough, and the are more thorough than me -- which is tough!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brandi G.

So glad we found this program

Used Weekly for 2+ years
Reviewed on 2018/12/11
Review Source: Capterra

After a lot of searching for a site like this, and using some bad ones, Giving Tools has been very helpful. It is very inexpensive, no hidden fees that sneak up on you. Reports are easy to print and it is easy to navigate the site. definitely recommend.

Pros

It is easy to enter and edit your appeals, events and campaigns. You can add photos to liven up your posts.
The giving page is easy to add to your websites and share. The techs are very helpful if you need help or have questions.

Cons

They recently switched from a 1.0 version to a 2.0 version. You can still access the old version but if you have campaigns in both the old and new, only some are visible. It made things pretty confusing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lachelle Y.

Over the Top Customer Service

Reviewed on 2015/12/04
Review Source: Capterra

I have never had such amazing customer support. We started using Giving Tools at the same time they were getting intermittent error message from their host company. This was forcing them to move to a new hosting company. As we all know nothing about this is good. It's hard on current users and the owners. But imagine the new customer who had just joined. That was me. The appeal itself was extremely easy to set up. Then I tried to go back in & edit and couldn't get anything to work. The next day I emailed support and started working with Jason & Josh who were amazing. Instead of saying - yip, things aren't working & we're trying to get it fixed they actually fixed it for me. Because I couldn't get in on my end, they edited the page from the back office to get me up and running. They helped me with the situation twice. They were very responsive, very quickly. They went way above what we have come to expect from customer service/support. I looked at several programs for giving pages and Giving Tools fit our needs for price and features. I'm looking forward to using their program ongoing. Thank you! Thank you! You guys are the best!

Response from GivingTools

Thank you Lachelle! Getting five stars from you on a bad day for us means a LOT!

(To anybody wondering if we have hosting problems often, the answer is: this was the first issue in two years. But we communicated it with our users to be on the safe side and worked hard to be sure that all appeals continued undaunted.)

Thanks for choosing GivingTools!
-Jason

Rating breakdown

Ease of Use
Customer Support

GivingTools Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Monthly Fee: Starting at $10/mo.
ACH (payment by bank account): Flat 25¢ regardless of size of gift
Credit Cards: Plug in your Stripe account for free (nonprofit rate of 2.2%)
PayPal: Plug in your PayPal account for free (nonprofit rate of 2.2%)

GivingTools Features

  • Contact Database
  • Credit Card Processing
  • Custom Fields
  • Data Import/Export

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • Automatic Notifications
  • Automatic Reminders
  • Communication Management
  • Contact Management
  • Customizable Branding
  • Customizable Reporting
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for GivingTools

Key features of GivingTools

  • 0% ACH standard
  • Account management
  • Credit card processing
  • Custom Fields
  • Customizable event pages
  • Donation tracking
  • Donor database
  • Export results to excel
  • Inexpensive
  • One-time and recurring, product sales, events, even signups
  • Online registration
  • Open and flexible
  • Receipts / statements
  • Recurring donations
  • Sell products online
  • Unlimited appeals
  • Unlimited appeals, unlimited donors
  • View trends and generate reports
  • Website integration
  • Works equally well on mobile devices

Benefits

• GivingTools costs less than other systems available.
• More secure than other systems, while still enabling users to give without signing in.
• Unique features such as our campaign pledge appeal, sustaining supporter appeal, product sales, event registrations, and more.
• Ability to allow donors to pay the processing fees.
• Legendary customer support.

GivingTools FAQs

Below are some frequently asked questions for GivingTools.

Q. What type of pricing plans does GivingTools offer?

GivingTools offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Subscription

Free Trial: Not Available

Monthly Fee: Starting at $10/mo.
ACH (payment by bank account): Flat 25¢ regardless of size of gift
Credit Cards: Plug in your Stripe account for free (nonprofit rate of 2.2%)
PayPal: Plug in your PayPal account for free (nonprofit rate of 2.2%)

Q. What are the main features of GivingTools?

GivingTools offers the following features:

  • 0% ACH standard
  • Account management
  • Credit card processing
  • Custom Fields
  • Customizable event pages
  • Donation tracking
  • Donor database
  • Export results to excel
  • Inexpensive
  • One-time and recurring, product sales, events, even signups
  • Online registration
  • Open and flexible
  • Receipts / statements
  • Recurring donations
  • Sell products online
  • Unlimited appeals
  • Unlimited appeals, unlimited donors
  • View trends and generate reports
  • Website integration
  • Works equally well on mobile devices

Q. Who are the typical users of GivingTools?

GivingTools has the following typical customers:

Non Profit

Q. What languages does GivingTools support?

GivingTools supports the following languages:

English

Q. What type of pricing plans does GivingTools offer?

GivingTools has the following pricing plans:

Subscription

Q. Does GivingTools support mobile devices?

We do not have any information about what devices GivingTools supports

Q. What other apps does GivingTools integrate with?

GivingTools integrates with the following applications:

PayPal, Stripe

Q. What level of support does GivingTools offer?

GivingTools offers the following support options:

Online Support