iSALUS

iSALUS

All-in-one EHR and medical practice management

4.4/5 (35 reviews)

iSALUS Overview

iSALUS is an all-in-one electronic health records (EHR) and practice management solution with integrated medical billing and scheduling. iSALUS accommodates all medical specialties and offers personalized EHR configuration to meet every type of organization’s specific needs.

iSALUS’s EHR solution includes an electronic prescription writing system that enables physicians to process fill requests from a communications queue, review contraindication warnings, and create a medication favorites list. The system also enables physicians to review formularies, insurance coverage, and copay amounts for prescribing therapeutic alternatives whenever necessary. EHR also provides lab entry and order results management, dashboards for healthcare compliance requirements, and automated workflows.

The iSALUS billing and scheduling software enables physicians to submit e-claims, verify patient insurance eligibility, and automatically post ERA payments. Users can do a quick search for the next available appointment, and pull patient recall lists. Work queues help users assign claims to various employees based on specific criteria, and filter a variety of different requirements. The iSALUS claims validation system notifies physicians with pop-up reminders throughout the patient lifecycle in real-time, making sure claims are approved and practices get paid on time. Payer-specific fee schedules bill insurance companies according to a contract and automatically calculate fees and write-offs.

With the OfficeEMR Mobile iPhone app, physicians have the ability to practice anywhere with real-time access to patient medical records, write mobile e-prescriptions, view mobile imaging, and more.

Pricing

Starting from
US$149,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

iSALUS Reviews

Overall rating
4.4/5
60% positive reviews
13
Excellent
8
Very good
8
Average
4
Poor
2
Terrible
Jennifer H.

Superior by far

Used Daily for 2+ years
Reviewed on 2017/11/09
Review Source: SoftwareAdvice

Pros

The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost.
Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record.

Cons

Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Marti P.

Joining the 21st Century

Used Daily for 1+ year
Reviewed on 2017/03/03
Review Source: Capterra

We are a small, single provider medical speech pathology practice. We knew that electronic medical records would benefit the business, but weren't sure which company to use since we were so small. We found Isalus, and we are so glad we did.
We utilize the following parts of Isalus: electronic scheduling and reminders, electronic medical records and billing m.d.
We transitioned our patient scheduling and electronic medical records into Isalus in late 2015. Because our records were mainly on paper, I did a substantial amount of data entry in order to get all our active patients loaded into Isalus. I found the data entry screens to be easy to navigate. The electronic scheduling system built into Isalus is great. We subscribe to the reminder service, and that has cut our no-shows and late cancels dramatically. It's simple to move and cancel patients and schedule recurring appointments (something essential to the type of practice we have).
In September 2016, our old billing vendor announced they would close their company at the end of the year. We needed to get up and running quickly with a new electronic billing system, and it was nearly seamless to transition to Billing M.D. Our old system had been an antiquated DOS based data entry, with the claims submission, invoice printing and mailing done off site. Using Billing MD has streamlined our insurance claims processing, and we now print and mail our own invoices. It's been an outstanding change for us. Here's why:
-I am in control of the billing from start to finish: our provider gives me the information for the superbills (he doesn't want to do them himself), and I enter them quickly at the end of the day.
-I can submit claims immediately --- our old vendor only submitted claims once or twice a week. By having the control over claims submission, I have dramatically reduced the turnaround time to receive payment from insurance companies.
-EOBs go straight into Billing MD, cutting down errors and dramatically reducing the time I used to spend accessing, printing, deciphering, entering and posting insurance payments.
-Printing invoices is slick. All I had to do was find an envelope vendor!
The best part of Billing MD is how much information I can access on an individual patient: patient demographic, insurance information, history of claims, detail of claims, payment, patient balance .... all basically from one screen.
The support team has been TERRIFIC.

Pros

Fully integrated, able to choose various parts of the product that we need, don't have to pay for what we don't need. High level of information available from one screen and pop-ups. Scheduling and Billing MD are superlative!

Cons

Because Isalus has so many features and allows the user to do so many things, there is some learning curve. Give yourself time, ask questions, and you'll get it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lyndi F.

iSalus for Private Practice Psychologist

Used Daily for 1-5 months
Reviewed on 2017/04/10
Review Source: SoftwareAdvice

We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it!

Pros

Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).

Cons

Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Melanie W.

Review of Isalus EHR

Used Daily for 1-5 months
Reviewed on 2016/11/03
Review Source: SoftwareAdvice

This software is advertised as being free. As expected, that claim is to good to be true. The program is free, however the training is not. They have created a bunch of training videos that will explain all the features of the software, however unless you are paying the fees you have no access to the videos. The software seems like it works well and has all the features that a clinician/clinic would need including easy scheduling and billing. I think the charting portion is more complicated and less intuitive than it should be. The customer service department is really nice and helpful, but it is not possible to make use of the free platform and becomes cost prohibitive for a small physical therapy practice.

Pros

Easy scheduling. Nice customer service.

Cons

The biggest drawback to to this software is that it will not work with Google Chrome. I think it is designed to work well with apple products, but not with a pc using Google Chrome. It does open with internet explorer, but it is really inconvenient to have to go back and forth between Chrome and Explorer. As I have already mentioned, this software is not actually free as advertised unless you never need to ask a question or have a problem with the program. It is cost prohibitive for a small PT practice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Jay H.

Not good for the Small practice wanting Instant accounting

Used Daily for 6-12 months
Reviewed on 2017/05/01
Review Source: SoftwareAdvice

Pros

@ $/month / per doctor, nothing beats its functionality.
Powerful structure - can expand easily
Modifiable - For a fee (some incl. in initial purchase), iSALUS can make the Notes section meet you personal needs so taking thorough notes does not interfere with pt care/attention.

Cons

The accounting does not update in real-time. This means a receipt you give the patient will ONLY include their payment (without the balance) OR it will include EVERYTHING EXCEPT the payment they just made.
Printing a statement with the patient's or insur. previous payments requires navigating through approx 4 windows, LITERALLY. Even finding their balance requires almost that same degree of navigation. ...and even then, is this their PRESENT balance, or do I need to wait for the day's-end "batch closing" to know what the REALLY owe.
There is VERY LITTLE that is intuitive about this program. Having used Medisoft, Office Ally's EHR, Autumn8, and evaluating numerous others, this program was made by accountants not clinicians.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

iSALUS Pricing

Starting from
US$149,00/month
Pricing options
Free Trial
Subscription
Value for money

Standard Package: $149/provider/per month

Premium Package: $299/provider/per month

Platinum Package: Contact iSALUS for customized pricing

iSALUS Features

  • Activity Dashboard
  • Appointment Management
  • Claims Management
  • Client Portal
  • Customizable Reporting
  • Document Storage
  • Reminders
  • Workflow Management

  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Compliance Management
  • Customizable Templates
  • Document Management
  • HIPAA Compliance
  • Records Management
  • Reporting & Statistics
  • Self Service Portal

Additional information for iSALUS

Key features of iSALUS

  • Accounts receivable
  • Allergies
  • Authorizations
  • Chart notes
  • Chart sharing
  • Claim submission
  • Claims submission
  • Communication
  • Communications
  • Custom fields
  • Custom reporting
  • Daily schedule
  • Dashboards
  • Data validation
  • Decision support
  • Demographics
  • Direct email
  • E-prescribing
  • E/m coding engine
  • ERA's
  • Eligibility
  • Faxing
  • Fee schedules
  • Health exchanges
  • Immunizations
  • Integrated
  • Med reconciliation
  • Medical coding lists
  • Medications
  • Orders & labs
  • Patient portal
  • Patient timeline
  • Registration & appointments
  • Reminders
  • Revenue safety net
  • Secure email
  • Superbills and letters
  • System reporting
  • Vitals analysis
  • Work queues and flow sheets
  • Workflows
  • eClaims
  • eDocument
  • eDocuments
  • iScheduler

Benefits

  • Users can build rules-based workflows to be able to focus more on patient care and less on administration tasks.

  • With iSALUS' interactive dashboards, users can track overall financial performance and compare month-to-month data.

  • Physicians can create customized paper 'superbills' that can be batch printed or filled out during a patient's exam for automatic submission to the billing department.

  • With the iSALUS' iPhone app, physicians can eliminate lost charge tickets by creating new encounters at the time of service.

  • iSALUS provides physicians with various electronic lab connections including partners like Quest and LabCorp.

  • iSALUS FAQs

    Below are some frequently asked questions for iSALUS.

    Q. What type of pricing plans does iSALUS offer?

    iSALUS offers the following pricing plans:

    Starting from: US$149,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Standard Package: $149/provider/per month

    Premium Package: $299/provider/per month

    Platinum Package: Contact iSALUS for customized pricing

    Q. What are the main features of iSALUS?

    iSALUS offers the following features:

    • Accounts receivable
    • Allergies
    • Authorizations
    • Chart notes
    • Chart sharing
    • Claim submission
    • Claims submission
    • Communication
    • Communications
    • Custom fields
    • Custom reporting
    • Daily schedule
    • Dashboards
    • Data validation
    • Decision support
    • Demographics
    • Direct email
    • E-prescribing
    • E/m coding engine
    • ERA's
    • Eligibility
    • Faxing
    • Fee schedules
    • Health exchanges
    • Immunizations
    • Integrated
    • Med reconciliation
    • Medical coding lists
    • Medications
    • Orders & labs
    • Patient portal
    • Patient timeline
    • Registration & appointments
    • Reminders
    • Revenue safety net
    • Secure email
    • Superbills and letters
    • System reporting
    • Vitals analysis
    • Work queues and flow sheets
    • Workflows
    • eClaims
    • eDocument
    • eDocuments
    • iScheduler

    Q. Who are the typical users of iSALUS?

    iSALUS has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does iSALUS support?

    iSALUS supports the following languages:

    English

    Q. What type of pricing plans does iSALUS offer?

    iSALUS has the following pricing plans:

    Subscription

    Q. Does iSALUS support mobile devices?

    iSALUS supports the following devices:

    Android, iPhone

    Q. What other apps does iSALUS integrate with?

    We do not have any information about what integrations iSALUS has

    Q. What level of support does iSALUS offer?

    iSALUS offers the following support options:

    FAQs, Online Support, Phone Support